Statistics

294,389 members
177,486 posts
  • New
    nflorend
    Newcomer - Level 1
    2022-05-19

    Hello Everyone! Submitted a claim through the portal for my amp that is not working after 6 months. That was Monday. Today is Wednesday. Let's see how long this will take :D

    1 5
    • nflorend
      NicJonesMT Hi NFlorend.
      Can you send me your ticket number and I can look into it.
      • May 19
    • nflorend
      nflorend

      One week gone by. Customer support is robots.

      • May 23
    • nflorend
      nflorend

      Third week. Hello?

      • May 30
  • New
    smitty1422
    Newcomer - Level 1
    2022-05-02

    We have a channel blown on our ep1500 at our church.  What is the Behringer replacement for this amp which is hooked up to a eurodesk console?  Please help

    0 5
    • smitty1422
      Paul_Vannatto My church had a Peavey amp with a blown side (channel) a couple of years ago and I replaced it with a Behringer NU3000D and have been very pleased with it.
      • May 1
  • New
    billdroege
    Newcomer - Level 1
    2022-04-19

    What is going on with getting warranty repairs for Lab Gruppen C Series Amplifiers? I have three amps in for repairs, some since 2021. I understand that parts are not available and refunds may be the only recourse. 

    Thanks

    1 15
  • New
    DanDare21
    Newcomer - Level 1
    2022-04-07

    Hi Lab Gruppen,

    I have a C48:4 power amplifier that wont pass a signal and investigation showed both cooling fans are faulty with locked rotor. I would like to order new fans but should I make other checks first to ensure it does not have other issues?

    How can i order 2 new cooling fans from your company?

    Regards,

    Dan Dare

    read more...
    0 18
    • DanDare21
      Dale_M Does the unit have any error codes on the front panel? It may be best to go to the support tab above and submit a technical ticket with an image of the front panel so we can advise.
      • Apr 6
  • New
    mck3
    Newcomer - Level 1
    2022-04-04

    Does ANYONE know of a way to contact Behringer to find out WHO can repair both my PPA500BT's? Both are less than a year old and both are are doing what others describe. No output and flashing lights on panel. I appreciate the bullcrap Tribe stuff but enough of the cutsey crap. I need help and it does seem that the "Tribe" leaders could care less. 6 months and no response. AND IF I GET ONE MORE FILL OUT A FORM im going to blow up!

    Who can fix? WHere are possible vendors that fix? Are PPA500BT's fixable or are they doorstops . Yes I'm pissed but nevertheless I feel someone at Behringer could help.

    read more...
    0 17
    • mck3
      Nigel67 Hi mck3. I am very sorry for the issues you have been experiencing contacting us. You mention that the speakers are less than a year old which means that they are still under warranty. Have you contacted our partner that you purchased them from and asked for a warranty repair. Our partners are responsible for repairing all warranty issues. How have you been trying to contact us over the past 6 months as there is no account set up for you in our database under the e-mail address you have provided? Have you used another e-mail address? Do you have a case number please? I can then look up your case and find out why we have not responded to you previously. Many thanks
      • Apr 4
    • mck3
      RonaldFigura You are on the Behringer official community so you should be able to get a resolution here.
      • Apr 10
  • New
    jftaylorjr13
    Newcomer - Level 1
    2022-04-03

    I've been asked to do an event this Spring with my EUROPORT PPA2000BT on an island with no power.  My questions are 1) what would be better a generator or an inverter/battery power source, and 2) would use of such a power source like this void any warranty??? 

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    0 18
    • jftaylorjr13
      Dale_M The PPA2000BT comes with a switch mode power supply which means it can be used anywhere in the world as long as the power being delivered to it is between 120v - 230v AC. Inquire with the generator hire company if they can can guarantee this.
      • Apr 6
  • New
    decibelaudiochicago
    Newcomer - Level 1
    2022-03-22

    Hello,

     

    We have a Lab Gruppen SP-2400Q /  Serial number# 00128673V27-08 (manufactured date: 2008) that is need of repair.

    Can you explain the repair cost and process so that we can decide whether we want to request an repair RMA? We are in the U.S.A. so we are looking to send it in to a U.S. support site.

     

    Thanks,

    Tucker

    read more...
    0 11
    • decibelaudiochicago
      decibelaudiochicago It looks like our profile may have our old email address. Please reply to [email protected]
      • Mar 22
    • decibelaudiochicago
      KyleJohnson Hello, Kyle here with Music Tribe. To submit an RMA/Service ticket please click on the Support link at the top of the Page and then click on Care/Service and proceed to fill out the resulting form.
      • Mar 22
    • decibelaudiochicago
      decibelaudiochicago

      I was hoping for more information before submitting a request for a repair. Are you able to answer my question about the costs and process?

      • Mar 22
    • decibelaudiochicago
      decibelaudiochicago Kyle?
      • Mar 23
    • decibelaudiochicago
      decibelaudiochicago I was hoping for more information before submitting a request for a repair. Are you able to answer my question about the costs and process?
      • Mar 23
  • New
    AndyLawrence
    Contributor - Level 1
    2022-03-15

    Does anyone know the RMS figures for this amp (peaks are deceptive)

    Thankyou in advance

     

    Andy

    0 11
    • AndyLawrence
      Dale_M We no longer list our amp power ratings by RMS as these tend to not give true results as tests are always done using signal generators and specific waveforms which don't reflect in comparison to music, music comes at fuller frequencies and non linear dynamics which of course as I'm sure you're aware is nothing like a test tone generated from a signal generator. There are lots of topics on the internet about this should you wish to look into it more.
      • Mar 15
      • Behringer NX3000 (RMS)
        djtetei The internationally accepted standard for power rating is still RMS (continous) using 1 kHz sine wave test tone. If you choose to not list a continuous RMS power rating for your products, how one is supposed to match speakers with amplifiers? At least provide a continous voltage output into supported loads, which will give an indication of the power rating and enable your products to run flawlessly 24 hours a day, 7 days a week. A reputable equipment manufacturer will always stand by their products and should be able to guarantee real life operational specifications. If you say that there are inconsistencies in the approved standards, then test it on your own, by your own methods and standards and publish the methods and testing conditions.
        • Jun 20
    • AndyLawrence
      AndyLawrence

      • Mar 15
  • New
    Crroig
    Newcomer - Level 1
    2022-03-09

    Hi, I have a 230V amp and want to use it here in the US. Do I use a plug adapter only or do I need a voltage converter. Thx

    0 6
    • Crroig
      Dale_M If you have the European 230v model this cannot be used in the USA and there is no way of converting it.
      • Mar 9
  • New
    JoeA
    Newcomer - Level 1
    2022-03-08

    I have an NX6000 that came with a Euro style 220-240v cord. Do I need to change the power supply to run 120v 60hz in the US?

    0 10
    • JoeA
      Dale_M Please note this is not a possible option as there are different power variants of the amp available depending on the terriototy it is sold in (Japan/Europe/USA) they cannot be converted.
      • Mar 9
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