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  • New
    palbin
    Newcomer - Level 1
    2021-01-06
    Bypassing DSP in "digital" amps? | Power Amplifiers with DSP

    Hello!

     

    I wonder if it is possible to totally bypass DSP in amps IPD 2400 and FP10000Q (and possibly some others similar)?

     

    I suppose it must be but best to check anyways ... .

     

    Best regards

     

    PS. At present I use analogue signal processing of various D/A-processed digital source signals so I don't want to A/D 

    and D/A these signals one more time ... . 

    read more...
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    • palbin
      DavidKnighton Hello Patrick,
      With Lab Gruppen amplifiers, the DSP is what makes them unique and desirable. There's no way to bypass the internal DSP for those select amps, such as IPD, PLM, LUCIA, and D series. The FP series, C series, and E series amps do not feature built in DSP, so if you want the power of Lab Gruppen without the DSP, then you would choose one of these models.
      • Jan 6
  • New
    audioconcept
    Newcomer - Level 1
    2020-12-22
    PLM5K44 DICO COMM FAULT | Power Amplifiers with DSP

    Hello
    One of my PLM5K44 has a problem .. DICO COMM FAULt and all inputs light red flashing
    What is it ?
    how can I solve ?
    Thanks

     

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    • audioconcept
      Dale_M Hi Dominique, given the above information there is definitely a fault with your unit and it will require repair, can I advise you to go to the above support tab and submit a Service ticket so that we can advise you on a repair?
      • December 22, 2020
      • PLM5K44 DICO COMM FAULT
        audioconcept Hello. i have submitted a service ticket, but this amp already comes from your service , he had a PSU problem... this problem has been resolved but now there is another problem.. Maybe it needs a warranty exchange ???
        • December 22, 2020
  • New
    eightoheight
    Newcomer - Level 1
    2020-12-10
    Dante Firmware Upgrade LM44 & PLM10000Q | Power Amplifiers with DSP

    I have an LM44 and some PLM10000Q's that are on Dante 3.0.1.48 firmware even when running Lake Controller 7 and doing the Lake Update. Is there a way to update this to version 4 firmware for Dante?

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    • eightoheight
      PedroRodrigues Hi eightoheight, unfortunately there is not, as they use the older version Brooklyn one module from Audinate. Thank you
      • Feb 10
  • New
    thxrd
    Newcomer - Level 2
    2020-12-09
    Labgruppen | Power Amplifiers with DSP


    hello, it is impossible for professional products such as PLM + / D series amplifiers etc. to have an after-sales service on a forum by email, by "ticket" and to send the devices to England from France !!
    this is not serious !! your two French Labgruppen distributors have no spare parts and the deadlines are unknown
    ditto to buy amps
    this is a completely crazy policy

    I am a company that installs in cinema and I stop the Labgruppen brand.
    at Powesoft delivery 24/48 h / after-sales service maximum one week and in the majority of cases 3/4 days and so big concert: loan of replacement.

    read more...
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    • thxrd
      PedroRodrigues Hi thxrd, we are sorry that you feel that way and we are here to assist you in any matter, never the less please consider that all the support is provided submitting the assistance request for support or Spare Parts as you mentioned by following the link below: https://www.labgruppen.com/service.html
      • Feb 9
  • New
    ebstrickland
    Newcomer - Level 1
    2020-11-17
    USA technical support | Power Amplifiers with DSP

    We have an installation using 5 Lab Gruppen D series amplifiers. Two have intermitant issues.

    Who is the US technical support contact for Lab Gruppen?

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    • ebstrickland
      KyleJohnson Hi Edward, Kyle here with Music Tribe. Please submit a technical support ticket through the Support button at the top of the page.
      • November 17, 2020
    • ebstrickland
      ebstrickland kyle thank you for getting back with me. here's the challange. the job site is 2 hours away. there's a possibility that there's an issue with one or more amplifiers. the online support ticket insists on a serial number. what do i do when there's more than one? a phone call from a technical support individual would be most helpful until we determine what the real issue may be. i do look forward to hearing from someone soon.
      • November 17, 2020
      • USA technical support
        KyleJohnson You can just enter 1 serial number, it's not required for technical support. Please submit a ticket asap so that someone can get back to you.
        • November 17, 2020
  • hoangbaokhoa
    Contributor - Level 2
    2020-10-14
    PDX3000 power supply | Power Amplifiers with DSP

    Hi,

    I am a shop who is selling quite a lot Pdx3000 EU version to local market but many of them has problem with power supply, return ratio is about 1/10 (selling 10, return 1). Please take a look on attached photos (my technician rounds) and advise

    Thanks a lot.

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    • hoangbaokhoa
      john0121 Hi Diem, in this case you should fill out the service request from via the support button at the top of the page. This way the issue is reported direct to our service team who can investigate and follow process with you to determine the root cause.
      • October 14, 2020
      • PDX3000 power supply
        hoangbaokhoa Many thanks. I have created ticket and waiting for solution.
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        • October 29, 2020
  • Avaco
    Newcomer - Level 1
    2020-10-05
    IntelliDrive Controller on iPad with iPadOS 14 | Power Amplifiers with DSP

    Hey there,

    after months i was on tour with my ipd1200 & 2400 (build in case with router), open my iPad with the new iPadOS 14 to change settings of the DSP, but IntelliDrive Controller doesn't work. I didn't find the App now at Apples App Store to make a new install??

    For me as a mobile DJ i use the IntelliDrive with the iPad to listen and setup, was a big point for the ipd Series.

    Did you plan an upgrade for the mobile solution in near time or is there another solution?

    Kind Regards, Andreas

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    • Avaco
      PedroRodrigues Hi Andreas, unfortunately at this moment we cannot provide any update on this matter, I;m surer we will soon but I cannot provide a time window. The latest version available is IntelliDrive Controller Software Version 1.2.8. please follow the link below to access it :https://www.labgruppen.com/labgruppen/product?modelCode=P0CNR
      • October 5, 2020
    • Avaco
      Avaco Hi Pedro,
      Thx for your fast reply! Do i right understand, at this moment i have to go around with a Laptop or a Mac to setup the DSP?
      The latest Software is for Windows & MacOS?!!
      • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        PedroRodrigues Hi Andreas please bare with us we will have some news about this matter I just can't provide a time frame. Thank you
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        • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        Avaco Ah Ok, thank you for this information. I'll waiting for
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        • October 5, 2020
  • audioconcept
    Newcomer - Level 1
    2020-09-30
    PLM5K44 Network fault | Power Amplifiers with DSP

    One of my PLM5K44's is not found in the network. The leds flashes correctly but the amp does'nt appears in my Lake Controler

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    • audioconcept
      DavidKnighton Hello Dominique MAUREL,
      Can you connect your computer directly to the 'Primary' port and launch Lake Controller? If you have a newer version of Lake Controller and the amp in question is on an older firmware, then you may need to update it before Lake Controller will see it. Use the 'Lake Update' software with the computer connected directly to the unit. When it asks to choose your model, make sure you select PLM+ and not the original PLM. The Lake Update software is bundled with every version of Lake Controller. Navigate to C:/Drive/Program Files (x86)/Lake, Lake Controller version XXX/Lake Update.
      • September 30, 2020
    • audioconcept
      DavidKnighton
      • September 30, 2020
    • audioconcept
      audioconcept Thank you.I know how to do updates. I have updated all my amplifier with Lake Controller 7.0.0 version and the problem arrives on one amplifier... Sometimes i see it in the network, sometimes I don't see... I've done a factory reset but the problem is the same... sometimes I see, sometimes i don't see it in the network.
      So, now I have downgraded it in Lake 6.8 version and I'll try new... the problem is random
      • October 1, 2020
    • audioconcept
      DavidKnighton Hello Dominique MAUREL,
      Sounds like the amplifier could be having an issue with the network card. I would suggest submitting a service request to have the item evaluated/serviced. Click the SUPPORT tab at the top of the page and follow the SERVICE REQUEST path to create a ticket. Someone should be able to get you started with an RMA.
      • October 1, 2020
    • audioconcept
      audioconcept Hello David. Ok I will do that. Thanks
      • October 1, 2020
    • View later comments
  • danthomason
    Newcomer - Level 1
    2020-09-16
    No AES and sync issues in Intellidrive | Power Amplifiers with DSP

    Hello, I am not getting any response from the aes inputs on my ipd's? When I try to connect to them with intellidrive  in order to update the firmware it gets stuck on a synchronisation process at 72%. This seems to affect my ability to save and recall presets. I don't want to attempt fm update unless I'm sure I can reload the presets. Please help!!

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    • danthomason
      AlexLane Hi Daniel,

      Are you running the update through a network switch or direct to the amplifier? Also make sure there are exceptions in your firewall for the software.

      Best to backup all the presets before doing the update too to be sure they are not lost. Try doing this through File -> Backup presets rather than during the update process

      For AES, can you let me know what you are using to drive the inputs? And the settings in the input mixer also?.
      • September 16, 2020
    • danthomason
      danthomason fixed! i managed to finally save the presets and update FW, intellidrive being very tempremental though. udated amps now recieve AES! Thanks
      • September 16, 2020
      • No AES and sync issues in Intellidrive
        AlexLane Excellent! The updater has been improved on the newer versions of Software so this issue should now be eliminated

        Let me know if you have any more questions
        • September 16, 2020