I have submitted a care ticket and now received an RMA to return for repair. I received an email requesting collection details but the email stated it does not accept direct incoming emails. Nowhere can I find who to respond to.

I have found the Music Tribe website incredibly difficult to navigate, hence my question here. The site shows 4 support staff with telephone headsets but no number to speak to anyone.

Can anyone advise how to contact Customer Care to relay these details?

Thanks in advance.

I have 4 of these amps. At last gig in February 2020 (pre-pandemic), one amp developed this problem (fan not switching off). Disconnecting and re-connecting mains appeared to resolve the problem. Amp not used untill testing last week and now problem constant (one fan on whilst on standby, 2 fans on when switched on).

Identified fault as DSP module on input/output ADIC-01Ac board by substitution from another amp. Before being stung £250 for a complete ADIC board and module I would like to know if there is some sort of engineering setting to set/reset fan function (there was on my old Crown amps). I am advised from UK service agent they do not repair these  boards/modules, only replace them. They also do not supply DSP modules separately.

As an aside, all mains filter capacitors replaced, 47nf and 1nf, due to most having gone short or partial short circuit.

Any advice gratefully received.

Steve

Hello! I'm running a PLM 10000Q amp for mains with PLM 14000 amps for subs (linked input from the main amp). The subs are arranged as a center cluster, a delayed horizontal array. Question is, how should I get a mono input feed into the sub amps? I know that  I could get a separate mono output from mixer/stagebox into the sub amps, but can I do it somehow without this routing? Or can the summing be done in the DSP (Lake Controller) somehow? Any help would be appreciated, thanks!