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289,556 members
172,074 posts
  • New
    darmstrong
    Newcomer - Level 1
    2022-06-01

    I just purchased a D10:4L and I can't for the life of me get 'into' it.  I loaded up the Cafe software, select the frame's IP, it gives me a message:

    "Incompatible firmware detected, 1 device(s) not added! Ensure that all devices have compatible firmware and try again"

    But how on earth do I update the firmware if the app to control the box won't load because the firmware is incompatible??

    There is no local web server on the amp.

     

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    0 7
    • darmstrong
      Dale_M Please can you submit a Technical ticket from the above Support tab so we can assist you.
      • Jun 2
      • Lab Gruppen D10:4L First timer
        darmstrong The answer is that I need to run Windows - which is a reprehensible solution. I'm stunned that the only way to interact with these amplifiers is through a Windows App - If I had known that I *never* would have purchased them.
        • Jun 2
  • New
    Yahyah1421
    Newcomer - Level 2
    2022-04-11

    Good afternoon i have an amp that will not power up any longer. LABGRUPPEN D 20:4L serial number is 39500263

    0 11
    • Yahyah1421
      Nigel67 Hi Yahyah, please fill out a ticket to our Service Team and they will help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Apr 12
  • New
    panpro
    Newcomer - Level 2
    2022-03-22

    How can i make a read only file with LAKE Controler to save my Preset in 20K44 or is there another possibility to protect OUT EQ and Limiters?

    0 8
  • New
    BTDGermany1
    Newcomer - Level 1
    2021-10-11

    Hey Team, 

    we are running in our theatre 6 IPD1200, all of them via Cat7 for Remote Control. After updating our system to MacOS Big Sur, the IntelliDrive won't let me control the remote. The IntelliDrive is crashing after starting. After checking the terminal I know now, that the IntelliDrive try to start with Python 2.7. But BigSur need Python 3.xxx, cause it is the newest one. 
    i cannot find any software for MacOS BigSur. 
    Is there any solution for this? 

    greets Marco Boulevard Theatre Germany

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    0 27
    • BTDGermany1
      BTDGermany1 Hey Guys, I really need a solution for this problem. Is there no way for a workaround or a new Mac software update?
      • October 13, 2021
  • New
    NicholasKelly
    Newcomer - Level 1
    2021-09-08

    I have a fried pcb board for an s16 at church. We need a replacement part bad! 

    0 58
    • NicholasKelly
      KyleJohnson Hello, Kyle here with Music Tribe. For spare parts help please visit our Support page and submit a Spare Parts ticket.
      • September 8, 2021
  • New
    AlGoddard
    Newcomer - Level 1
    2021-08-25

    so I just bought this 68.4 without knowing anything about it , I looked up specs and saw the power and that was good enough for me then I brought it home took a closer look and im like man I hope i didnt throw my money away so my question is simple do you have to use the software to control it and is it really only available on windows xp and 2000 and do i need this nomad hub thing any info would help thx 

     

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    0 23
    • AlGoddard
      DavidKnighton Hello AlGoddard,
      The Lab Gruppen C Series are not smart amplifiers, meaning there's no active DSP within them. Likewise, since there's no DSP there's also no proprietary software. The NOMARDLINK and software is only for use as a remote monitoring network. For example, you have 100 amplifiers and need to network/manage them all from a discreet location within an installation. The Nomadlink will allow you to do this, but it is not necessary for smaller standalone installations. As for compatibility, I have the software running on Windows 10, but that shouldn't matter much as I doubt you'll be using it.
      • August 25, 2021
  • New
    hiswkf
    Newcomer - Level 1
    2021-08-11

    I'm in the USA on 120V mains, and I just got a US model FP14K terminated with a L5-30P .. the only receptacle available to me, was a 10-30R backed by a 30A breaker. I used a simple cable adapter to convert the two, the amp blew immediately. First theres supposed to be inrush protection in addition the circuit breaker didn't trip so I'm fairly confused as to how it blew. Regardless of this I need a repair, how can I initiate a repair ticket?

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    1 55
    • hiswkf
      WilliamR Hello, Please click on the support link at the top of this page and create a tech support ticket and someone will get in touch with you ASAP.
      • August 11, 2021
      • LG FP14K
        hiswkf Opened, thank you
        • August 11, 2021