I just purchased a D10:4L and I can't for the life of me get 'into' it.  I loaded up the Cafe software, select the frame's IP, it gives me a message:

"Incompatible firmware detected, 1 device(s) not added! Ensure that all devices have compatible firmware and try again"

But how on earth do I update the firmware if the app to control the box won't load because the firmware is incompatible??

There is no local web server on the amp.

Hey Team, 

we are running in our theatre 6 IPD1200, all of them via Cat7 for Remote Control. After updating our system to MacOS Big Sur, the IntelliDrive won't let me control the remote. The IntelliDrive is crashing after starting. After checking the terminal I know now, that the IntelliDrive try to start with Python 2.7. But BigSur need Python 3.xxx, cause it is the newest one. 
i cannot find any software for MacOS BigSur. 
Is there any solution for this? 

greets Marco Boulevard Theatre Germany

so I just bought this 68.4 without knowing anything about it , I looked up specs and saw the power and that was good enough for me then I brought it home took a closer look and im like man I hope i didnt throw my money away so my question is simple do you have to use the software to control it and is it really only available on windows xp and 2000 and do i need this nomad hub thing any info would help thx 

I'm in the USA on 120V mains, and I just got a US model FP14K terminated with a L5-30P .. the only receptacle available to me, was a 10-30R backed by a 30A breaker. I used a simple cable adapter to convert the two, the amp blew immediately. First theres supposed to be inrush protection in addition the circuit breaker didn't trip so I'm fairly confused as to how it blew. Regardless of this I need a repair, how can I initiate a repair ticket?