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  • New
    IvanAmadoFuentes
    Newcomer - Level 1
    2021-08-03
    Turbosound ip3000 | Subwoofers

    Looking for a replacement mother board, turbosound audio was dropping, now making no noise at all, but turns on. I've called and contacted! Pls help.

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    • IvanAmadoFuentes
      Dale_M Hi there I think I have found your support request ticket on CAS-476138-V9H3R1 -I will reply to you shortly.
      • 6 hours ago
  • New
    Dnrbnsn2
    Newcomer - Level 1
    2021-07-28
    Replacement woofer | Portable PA Speakers

     I blew a woofer in my iq-12, how do I go about getting a replacement?

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    • Dnrbnsn2
      DavidKnighton Hello Dnrbnsn2,
      For replacement parts, please click on the SUPPORT tab at the top of the page and submit a Spare Parts request.
      • Jul 28
  • New
    MarcelNYC
    Contributor - Level 2
    2021-07-21
    How much heat is too much when keeping iQ speakers and subs in storage? | Portable PA Speakers

    I recently purchased an enclosed cargo trailer to haul around the various components of my iQ series system (multiple iQ15 and iQ15b speakers). The trailer gets to around 120 degrees Fahrenheit (50 Celsius) when in the sun. Should this be a concern for the equipment? I don't think so since I'm pretty sure they get hotter when operating outdoors for hours in direct sunlight but I'd figure it's worth asking.

    read more...
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    • MarcelNYC
      WilliamR Hello, William from Musictribe here. The Ideal long-term storage temperature for electronics is about 45-85 degrees. Anything higher than 120 can cause the glue to start coming apart.
      • Jul 21
      • How much heat is too much when keeping iQ speakers and subs in storage?
        MarcelNYC In a given hot day it’ll be hot for about 6 hours. It’ll peak at 120 during those 6 hours. The rest of the time it will get down to 70. Should I be concerned about those 6 hours?
        • Jul 21
  • New
    Subz34
    Newcomer - Level 1
    2021-07-20
    Turbosound Venue TVX152 | Point Source Speakers

    Hi, I am looking for a pair of turbosound Venue TVX152 but I can not find, can you tell me a reseller in France or in Europe? thank you

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  • New
    DiegoRivera
    Newcomer - Level 1
    2021-07-14
    SIENA TSP 122 AN | Loudspeaker Components

    QUISIERA COMPRAR EL AMPLIFICADOR DE MI BOCINA Y EL COVER DE EL LOGO. NO ENCUENTRO MANERA QUE ME CONTESTE DE PARTE DE MUSIC TRIBE . SOLAMENTE TENGO UN NEMAIL, COMO QUE VAN A VER EL CASO . SIENTO EL EL SERVICIO ES PESIMO DESDE EL COMIENZO DE LA COMPRA DE MI EQUIPO. HABRA UNA PAGINA SIN TANTOS EMAIL'S QUE PUEDA COMPRAR LAS PIEZAS?

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    • DiegoRivera
      NicJonesMT Hi DiegoRivera.
      Please click support at the top of the page and then select the SPARE PARTS option. You will then be able to submit a spare parts ticket.
      • Jul 14
    • DiegoRivera
      Nigel67 Hi Diego, for spare parts, please submit a spare parts ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. A colleague will then get back to you with pricing and availability. You will receive an automated reply from us with a case number. This is will confirm that we have received your e-mail and it is in the spares queue awaiting answer. Please check your Spam / junk box if you do not see the automated reply in you inbox
      • Jul 14
  • New
    Teknik162
    Newcomer - Level 1
    2021-07-14
    Impact 65T | Loudspeaker Components

    Hello, can you advise where I could buy replacement tweeter to suit Impact 65T speaker in Australia please

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  • New
    Banjoe
    Newcomer - Level 1
    2021-07-13
    We have a sub that needs repair in the Va Beach area. Who can service Turbosoun... | Portable PA Speakers

    We need our turbo sound sub repaired. Who repairs in the VA Beach area?

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    • Banjoe
      NicJonesMT Hi Banjoe. If you submit a service request (Click support at the top of the page) The service team will be able to advise you further.
      • Jul 13
  • New
    mph2020
    Newcomer - Level 1
    2021-07-13
    Service | Column Speakers

    I recent purchased a set of IP 3000 speaker from an individual who bought them from Sweetwater about 3 years ago.  I have a powered subwoofer issue and I need service.  I like to know how to obtain service since I'm not the original owner and not sure if they are registered.  

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    • mph2020
      Nigel67 Hi mph2020. We can book them in to a local repair centre to you. Unfortunately the repair will be non warranty as the warranty is non transferrable. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. Many thanks
      • Jul 12
  • New
    ExcelTech
    Newcomer - Level 1
    2021-07-12
    Service Question | Portable PA Speakers

    I created a service ticket for an IP12B Sub-Woofer that will not power on. The ticket number is CAS-449643-F7V9R2 and on April 29 and the status was "pending". On May 11 it has changed to "problem solved"

    The frustration is nothing is solved, no email, no contact, no nothing.

    I even reached out via Turbosounds general contact page with this same info. It is as if nobody actually works at Turbosound.

    No phone numbers and no response from anyone.

    Hopefully someone will see this and get back to me:)

    my contact eMail is [email protected]

    Thank You

    read more...
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      Oldest
    • ExcelTech
      KyleJohnson Hello, Kyle here with Music Tribe. It looks like an email was sent to you on April 29th requesting information. It's possible this ended up in your spam folder, please double check. Meanwhile, I will have the team send out the email again.
      • Jul 12
  • New
    MarcusClements
    Contributor - Level 1
    2021-07-12
    Firmware for LMS-D6 | Loudspeaker Components

    I am trying to find firmware for the LMS-D6

    I have two units - one reports software v1.10 the other v1.3

    I'd like them both to be running the latest firmware.

    Can anyone help?

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    • 1 Replies
      Oldest
    • MarcusClements
      NicJonesMT Hi Marcus.
      Unfortunately as this is an older unit it appears that the Firmware is no longer on the site.
      If you would like you could submit a Technical support ticket and we can look into this, however there is no guarantee that we will be able to provide this.
      • Jul 13
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