Statistics

285,934 members
167,997 posts
  • New
    Matiaspasonen
    Newcomer - Level 1
    2022-05-03

    Hello!

    I made a ticket earlier about spare parts considering blown woofer on my iQ12. I was redirected to my country importer but they haven't answered for a long time. I tried to ask on my ticket, how much peak power and continous power should replacement woofer be able to handle but got no answer. Anyone here, that could help me out? 

    Now it seems that I have to look for other manufacturers LF drivers since TS-12W100B4 cannot be found from anywhere. 

    read more...
    0 14
    • Matiaspasonen
      Dale_M If you are simply seeking spare parts please go to the Support tab and submit a Parts inquiry so the team can advise price & availability.
      • May 3
      • Turbosound iQ12 woofer replacement
        Matiaspasonen Hello Dale! That is exactly what I did earlier but Parts inquiry team refused to tell me price & availability, instead they redirected me to ask from my country (Finland) importer (Verkkokauppa). So in my case, everything has already been played as the book says and it did not render wanted solutions as said before.
        • May 4
      • Turbosound iQ12 woofer replacement
        Matiaspasonen I simply need some technical statistics considering my product and if Turbosound cannot provide the information officially, I'd be glad that someone here could help me out unofficially. Seems my country importer (Verkkokauppa) has neither technical or time related resources to solve these issues, so I have to use every lifeline available. Turbosound TS-12W350/8W could be an option, but not shure if 2 x 350RMS(8ohm) = 700 RMS is enough for iQ12.
        • May 4
      • Turbosound iQ12 woofer replacement
        JeffRusin It’s always fill out a ticket and you’ll be lucky if you hear anything in a month. I did it just for fun on a subwoofer speaker and it took him a month reply and all they said was we can’t get it try our service center. With the goddamn company itself can’t get it what makes him think the service center can get them. Unfortunately music tribe has turned into the most irresponsible satisfying the customer company
        • May 10
  • New
    Jorge07
    Newcomer - Level 1
    2022-04-16

    This case is suposely resolved but I did not receive my power module yet!

    0 11
    • Jorge07
      NicJonesMT Hi Jorge.
      I've just had a quick look at your ticket and can see that a member of the service team advised you that they will get in touch with the service centre.
      I'll drop a note over to them and ask them to give you an update.
      • Apr 18
      • IX 12 CAS-496556-W1Z6B5
        JeffRusin You will be waiting forever
        • May 10
  • New
    Bubbles3
    Newcomer - Level 1
    2022-04-06

    Eurolive 15" sub, 1500W powered cabinet.

    Busted cone, but the rest is fine.

    Anyone know of a substitute cone I could use?

    0 3
    • Bubbles3
      Dale_M Can you please go to the Support tab above and submit a Parts ticket so we can assist you please?
      • Apr 7
  • New
    JORGEVIEIRACOSTA1966
    Newcomer - Level 1
    2022-04-06

    Hi, i have a pair speakers dc2000, and one tweeter stopped working. Is possible buy New one? Thanks 

    0 14
    • JORGEVIEIRACOSTA1966
      Dale_M Can you please go to the Support tab above and submit a Parts ticket so we can assist you please?
      • Apr 6
  • New
    Randolph1234
    Newcomer - Level 1
    2022-04-05

    Hey I have an entire turbosound pa that is no longer putting out sound, and I am not able to figure out how to speak with a human being in order to explore warranty/repair options. I am not currently even able to create a ticket bc your site is down. Help!

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    1 5
    • Randolph1234
      ChrisEdwards1 Hi Randolph1234, please accept our apologies for any inconvenience caused here. The ticketing system has been undergoing some routine maintenance over the last few days, however, is now back up and running. If not yet done so could you please try submitting a ticket again and one of my colleagues in the Service team will be able to advise further.
      • Apr 5
      • Do you even have customer support?
        JeffRusin Hey Randolph I would say this guy is full of it. Every group on Facebook that deals with Behringer products hates music tribe and they have brought it on themselves. It takes six months to get anything done they don’t email customers back they don’t respond in a timely manner. Everybody says don’t by any of their products anymore and it seems music tribe doesn’t care. Maybe they’re just worried about their keyboards and not support anymore. I am one of the administrators on a turbo sound IQ Clark technic forum on Facebook and I can’t answer questions because you can’t get hooked up with anybody that will talk to you from turbo sound/music group. If people are looking to buy turbo sound and ask questions about them, everybody will say don’t buy them because they suck because of their service and customer care. I own turbo sound and I own Behringer but if it breaks I won’t even try to create a stupid Care ticket that’s another dumb ass thing. I will look on the Internet and buy a replacement speaker or part even if it’s under warranty just not to deal with music tribe. I am actually sending this email to help but I think they already know what’s going on I guess uli just doesn’t care about his company since he’s made his money and just wants to work on keyboards. They’re supposed to have updates for example on the x32 mix and that was years ago and it never developed. Music tribe used to be the greatest and now they seem not to care that everybody thinks of them and hold their products as the worst and I will keep on buying those Products I just wish they would get their head out of their ass and become responsible again
        • 1
        • ·
        • Apr 8
  • New
    tracycarole
    Newcomer - Level 1
    2022-04-05

    My volume handset for my BaseStation One sound speaker is no longer working.  Is it possible to purchase a replacement please. Tracy

    0 10
    • tracycarole
      Nigel67 Hi tracycarole. Please contact your local Tannoy partner or the partner that you purchased the unit from in the first plaace and they will be able to advise availability and pricing. Or you can contact our Spares Team by raising a ticket and they will be able to help further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Unfortunately, at the present time this part of the website is being updated, but it should be back online soon. Many thanks
      • Apr 5
  • New
    AveryColinBryant
    Newcomer - Level 1
    2022-03-23

    About a year ago one of my Behringer eurolive B112 speakers stopped working. Fuze good but no power. Yesterday the second one went. How can I get new power supplies?

    0 10
    • AveryColinBryant
      KyleJohnson Hello, Kyle here with Music Tribe. To order parts for any product please click on Support and then Spare Parts to fill out and submit a ticket.
      • Mar 23
  • New
    Lachieiso
    Newcomer - Level 1
    2022-03-23

    I am looking for a recone kit for LS-6503 ??? 

    0 14
    • Lachieiso
      KyleJohnson Hello, Kyle here with Music Tribe. To order parts for any product please click on Support and then Spare Parts to fill out and submit a ticket.
      • Mar 23
  • New
    Garoeb
    Newcomer - Level 1
    2022-03-15

    Good morning. Don't you have this iQ15 Turbosound Twitter? 


    For one speaker, we want only Twitter.
    For the other speaker, we want Twitter and the whole Twitter holder/cover.
     
    Please see the attached picture of the sample.
     
    I thank you. 
    read more...
    0 19
    • Garoeb
      synergyavs I can get you an alternative which will do the job just fine.

      I'm based in the UK so unsure what to do on that one, but give me a shout if you want.
      • Mar 18
  • New
    Davidoff87
    Newcomer - Level 1
    2022-03-13

    Is it impossible to find these as brand new spare parts? Really love these speakers and hope i could get some help ? 

     

    0 19
    • Davidoff87
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact our Parts team by clicking on Support and then Spare Parts to submit a ticket.
      • Mar 13
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