Statistics

224,437 members
98,773 posts
  • New
    ToddPlesko
    Contributor - Level 2
    2021-04-08

    Hi, I am really struggling with these units.  One has a cracked fuse holder and I cannot get an answer on what model it is, the specs, or how to get a replacement (Yes I have submitted parts ordering tickets).  on my other, the power supply seems to have gone bad.  Does any have info on these part #s and where I might buy them other than from TurboSound/MT?  Thanks in advance.  Frustrated.  

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    0 7
    • ToddPlesko
      DavidKnighton Hello Todd,
      we just spoke over the phone, and sorry to hear it's been frustrating. Short answer is that Music Tribe is the place to order replacement parts for anything Turbosound related. Nicholas Tavcar has your case and should be able to get you a response soon.
      • Apr 8
    • ToddPlesko
      DavidKnighton Todd I was able to find the common part number for the fuse holder. It's FH-B13HA, Music Tribe SKU is G53-26000-22762. You can order these from us, and also found some various sellers online for FH-B13HA. The PSU I'm not so sure on, but the agent will be able to advise on that.
      • Apr 8
  • New
    kchurch74
    Newcomer - Level 1
    2021-03-21

    I plugged my speaker in last night at a venue that had bad power. A neon sign was pugged into the same power source (that I didn't see). The power popped, sparked and fried the control panel to my Turbosound IQ 12. I need fuses too. Can anyone help? I don't want to order the wrong ones. Thanks!

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    0 18
    • kchurch74
      KyleJohnson Hello, Kyle here with Music Tribe. You can order parts directly from us, please click on Support at the top of the page, then select Spare Parts and submit a ticket.
      • Mar 21
  • New
    aggelos69
    Newcomer - Level 1
    2021-03-15

    Where can I find the plastic volume knobs for iQ18b and iq15???

    0 13
    • aggelos69
      Dale_M Hi aggelos69 the best route is to simply put a Support ticket through from the tab above and send in a Spares request, the team can then advise you of price and availability.
      • Mar 15
  • New
    GASCO1
    Newcomer - Level 1
    2020-12-29

    I have a client that has managed to damage the power Switch on his IQ15 we are in search of a replacement.  We are also interested in becoming an authorized service center for Turbosound Products. 

     

    Frank Aurigemma 

    Great American Sounds Co. LLC

    352-410-6976

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    0 29
    • GASCO1
      KyleJohnson Hi Frank, Kyle here with Music Tribe. Please contact our Spare Parts team directly by clicking on the Support button at the top of the page and selecting Spare Parts.
      • December 29, 2020
  • New
    RunnilLobrio
    Newcomer - Level 1
    2020-12-20

    Good morning Im looking for replacement speaker turbosound TFS-900B? thanks

    0 36
    • RunnilLobrio
      Nigel67 Hi Ronnel, please goes to the support tab at the top of the page and submit a spares request. One of my colleagues will then get back to you with pricing and availability. If your speaker is not available when you select a product, please select any product and then add a note in the description which type of speaker it is and what you require and we will pick this up. Many thanks
      • December 20, 2020
  • New
    BauderAudio
    Newcomer - Level 1
    2020-12-14

    Hello,  Bauder Audio Systems has been a Turbosound user for over 25 years.  We are a dealer and reseller.  I am looking for a current dealer parts price sheet.  

    Thank You,

    Brian Naab

    [email protected]

    Production Manager

    Bauder Audio Systems 

    1 - 215-675-9000 ext 114

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    0 33
    • BauderAudio
      Nigel67 Hi Brian, let me open a ticket for you on this question and I will pass it on to the relevant person in the spares team. I will e-mail you once I have opened the ticket.
      • December 14, 2020
  • New
    jacktuck
    Newcomer - Level 1
    2020-11-04

    I started trying to purchase parts on 7/31 under CAS-125741-X2B4S8 and CAS-125739-F7X8T6 requesting part #, pricing, and procedure to get parts. Only got part #, cases say problem solved(wrong). I have opened a new case CAS-156427-N0H4Y3 restating the part #s I was given again requesting pricing and procedure to get these parts. It seems the whole operation there is out of control and there are no phone #s anywhere. If this is "We've got you covered" it's very sad indeed. My Music Tribe customer # is 79000004. Thank you for your response!

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    0 25
    • jacktuck
      KyleJohnson Hi Robert, Kyle here with Music Tribe. Sorry to hear you've had so much trouble getting parts. I will follow up on your case numbers ASAP and make sure someone gets back to you.
      • November 4, 2020
    • jacktuck
      jacktuck Thank you very much, Kyle!
      • November 4, 2020
    • jacktuck
      jacktuck Well, It's Nov 30 and still no one will get me the information I need to get these parts. The last case says problem solved on Nov 11, WRONG!! The lack of response from you people is mind blowing, If you worked for me you wouldn't have jobs. How frickin hard is it to look up part #s, quote prices, and tell me how to get them. If any of you folks have any integrity pick up the phone and call me instead of cowering behind this Damn miserable excuse for a support forum. 1(804) 229-3401. If I was trying to make a living with your products I would have starved by now. 4 months this has been going on and still no resolution. If it sounds like I'm upset it's because I am. Hey Kyle! Thought you were going to handle this?
      • November 30, 2020
  • MarkMcGreevy
    Newcomer - Level 1
    2020-10-19

    Hi, i was wondering if Turbosounds sells a replacement handle for a IQ18b, i have only had it for about 3 years but can't seem to find the original sale reciept for the warranty   Thanks

    0 32
    • MarkMcGreevy
      RexBeckett Hi Mark, I suggest that you open a Care ticket for this. At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 19, 2020
    • MarkMcGreevy
      MarkMcGreevy I opened a case CAS-149014-G8V6X5  but not sure if I waited to long to respond..
      • October 31, 2020
      • Turbosound IQ18b
        RexBeckett The Care team usually respond within 2-3 working days. Keep watch on your email spam/junk folder.
        • October 31, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15

    no lows being reproduced. checked spkrs, -ok

    0 19
    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15

    no low output -mid/his are fine - speakers are fine

    0 19
    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
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