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  • New
    Chrisatsparq
    Newcomer - Level 1
    2020-11-17
    Drivers for Tannoy VX12 | Loudspeaker Components

    Hello Am looking to buy replacement drivers for VX12`s Any help would be great Need 4 as it stands

     

    thank you

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  • New
    EvangelistaWilfredoMiranda
    Newcomer - Level 1
    2020-11-13
    Repalcement amp | Loudspeaker Components

    I have  the Eurolive VQ 1800D subwoofer..Where can i get a replacement amp..Can Someone help?.

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  • New
    vinylvibe1
    Newcomer - Level 1
    2020-11-07
    Legacy Eaton Speaker Stand Recommendations | Loudspeaker Components

    About to become a new Tannoy owner and wondering what the best stands are for the Legacy Eaton. 

     

    Thanks

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  • New
    jacktuck
    Newcomer - Level 1
    2020-11-04
    Lousy responses to parts requests!! | Loudspeaker Components

    I started trying to purchase parts on 7/31 under CAS-125741-X2B4S8 and CAS-125739-F7X8T6 requesting part #, pricing, and procedure to get parts. Only got part #, cases say problem solved(wrong). I have opened a new case CAS-156427-N0H4Y3 restating the part #s I was given again requesting pricing and procedure to get these parts. It seems the whole operation there is out of control and there are no phone #s anywhere. If this is "We've got you covered" it's very sad indeed. My Music Tribe customer # is 79000004. Thank you for your response!

    read more...
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    • 3 Replies
      Oldest
    • jacktuck
      KyleJohnson Hi Robert, Kyle here with Music Tribe. Sorry to hear you've had so much trouble getting parts. I will follow up on your case numbers ASAP and make sure someone gets back to you.
      • November 4, 2020
    • jacktuck
      jacktuck Thank you very much, Kyle!
      • November 4, 2020
    • jacktuck
      jacktuck Well, It's Nov 30 and still no one will get me the information I need to get these parts. The last case says problem solved on Nov 11, WRONG!! The lack of response from you people is mind blowing, If you worked for me you wouldn't have jobs. How frickin hard is it to look up part #s, quote prices, and tell me how to get them. If any of you folks have any integrity pick up the phone and call me instead of cowering behind this Damn miserable excuse for a support forum. 1(804) 229-3401. If I was trying to make a living with your products I would have starved by now. 4 months this has been going on and still no resolution. If it sounds like I'm upset it's because I am. Hey Kyle! Thought you were going to handle this?
      • November 30, 2020
  • BrianDay
    Newcomer - Level 1
    2020-10-20
    Church - Turbosound MS18 | Loudspeaker Components

    Already in the system. but getting slow response. 

    Correspondence with: Wiliams Gallahger, David Knighton, & Kenneth Coey. We have provided all information. 

    Turbosound - Technical Support - CAS-128005-G1B3B7 - CRM:0048100002393

    Turbosound - Technical Support - CAS-146746-K7G4P0 - CRM:0133700000348

    Last Sunday 10.18.2020 the other sub went completely out. No power to the amp. We are working on one sub that clips out based on the org. cas number. Are these subs covered under a warranty or not? We need to do something ASAP.

    Both are connected to a power conditioner and have surge protection on them.

    read more...
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    • 2 Replies
      Oldest
    • BrianDay
      leah Hello Brian,

      Thanks for your patience. I'll send a message to your case owners and make sure they get back to you as soon as possible.

      Thanks!
      • October 20, 2020
    • BrianDay
      BrianDay Late yesterday, Kenneth Coey finally returned the email and processed the requested, and issued an RMA.
      • October 21, 2020
  • MarkMcGreevy
    Newcomer - Level 1
    2020-10-19
    Turbosound IQ18b | Loudspeaker Components

    Hi, i was wondering if Turbosounds sells a replacement handle for a IQ18b, i have only had it for about 3 years but can't seem to find the original sale reciept for the warranty   Thanks

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    • 2 Replies
      Oldest
    • MarkMcGreevy
      RexBeckett Hi Mark, I suggest that you open a Care ticket for this. At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 19, 2020
    • MarkMcGreevy
      MarkMcGreevy I opened a case CAS-149014-G8V6X5  but not sure if I waited to long to respond..
      • October 31, 2020
      • Turbosound IQ18b
        RexBeckett The Care team usually respond within 2-3 working days. Keep watch on your email spam/junk folder.
        • October 31, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15
    DEFECTIVE IP1000 SPKR top works fine -NO LOWS | Loudspeaker Components

    no lows being reproduced. checked spkrs, -ok

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    • 1 Replies
      Oldest
    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15
    DEFECTIVE IP1000 SPKR top works fine -NO LOWS | Loudspeaker Components

    no low output -mid/his are fine - speakers are fine

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    • 1 Replies
      Oldest
    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • DavidFlowerMazochi
    Newcomer - Level 1
    2020-10-06
    Replacement arm | Loudspeaker Components

    I need a replacement arm to attach the speaker to a wall its for the Behringer CE500A-BK. Can anyone tell me how to order one?

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    • 1 Replies
      Oldest
    • DavidFlowerMazochi
      KyleJohnson Hi David, Kyle here with Music Tribe. You can order parts by clicking the Support link at the top of the page, and then submitting a Spare Parts ticket.
      • October 6, 2020
  • MarkusTietgen
    Newcomer - Level 1
    2020-10-06
    TANNOY 638 | Loudspeaker Components

    Hello,

    I'm looking for replacement speakers for my TANNOY 638.

    (All 4 speakers I want to renew).

    Where to get for which price ?

    Kindly help. Thanks

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    • 1 Replies
      Oldest
    • MarkusTietgen
      Nigel67 Hi Markus. Please go to the support tab at the top of the page and submit a spares request ticket. One of my colleagues will then be able to help you with availability and cost.
      • October 5, 2020
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