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  • New
    michal2512
    Newcomer - Level 1
    2021-03-30
    Tannoy Mercury 2.5 tweeter (hightone speaker) | Column Speakers

    Hi. I've got Tannoy Mercury 2.5 speakers. There are broken hightone speakers (photo). Is it any chance to get this parts?

     

    Thanks and advice.

    Michal

     

    PS. Mayby some technical data someone knows?

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    • michal2512
      ChrisEdwards1 Hi michal2512, if you have not yet done so I would recommend submitting a spares ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spares tab and submit a ticket. Many thanks
      • Mar 30
  • New
    geoffkirsten
    Newcomer - Level 1
    2021-01-11
    IP2000 for use in Portugal | Column Speakers

    Good Day

    I am looking to buy two IP2000 v2 from Thurman.de and have them delivered in Lisbon Portugal. Will i still retain my warrenty as its out of the country where it was bought?

    And what kind of after sales service is there in Portugal for Turbo Sound in genral?

    last question: If i link the two speakers, do i then get the use of 6 channels, or can I only use the cannels on the primary unit and not the slave unit.

     

     

     

     

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    • geoffkirsten
      PedroRodrigues Hi geoffkirsten yes you would, Thomann will honor the warranty status of the IP2000 for any of the EU countries
      • Jan 12
    • geoffkirsten
      FredericTessier i bought 2 turbosound ip 500 v1 three years ago . I can't turn them on anymore . On one of them it takes time to start . I checked the fuse on both of them , they are fine . So........... bought ot thomann but no warranty anymore. help !!!!
      • Feb 4
      • IP2000 for use in Portugal
        PedroRodrigues Hi FredericTessier in this case the best option will be to follow the link below and press buy to access our network of partners and resellers to request assistance on your unit https://www.turbosound.com/ Thank you
        • Feb 24
  • New
    kishalaygd
    Newcomer - Level 1
    2020-12-11
    Tannoy Mercury V4 | Column Speakers

    I am using Tannoy Mercury V4 Tower Speakers.

    Recently 1 of tweeter not working, mostly got damaged. Please help me to find the spare parts.

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    • kishalaygd
      RexBeckett Hi Kishalay, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • December 11, 2020
      • Tannoy Mercury V4
        kishalaygd I have created a ticket
        • December 12, 2020
  • New
    dtolya
    Newcomer - Level 1
    2020-11-25
    Change Turbosound IP 2000 power supply from 110v to 220v | Column Speakers

    Hi guys!
    I bought a Turbosound ip2000 speakers on the USA eBay and delivered them to Europe.
    I was hoping that their power supply would have a 110v-220v voltage switch (American or European standard), as it is implemented in the speakers of many other manufacturers. But when I got my speakers, I was very upset not seeing the opportunity to change the voltage.
    Is it possible to change the voltage in the power supply of these speakers without replacing the power supply?
    I bought used speakers, so I understand that the manufacturer's warranty no longer applies to them, and I can safely redo the power supply.
    Can someone help me?

     

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  • New
    cagault13
    Newcomer - Level 1
    2020-11-10
    ip1000 Power switch not working | Column Speakers

    The power switch on my subwoofer just stopped turning on, no matter what I do it won't flip. Do I need a new power switch or whole new power supply? How do I find either? My subwoofer speaker itself is also blown. Would it be cheaper to replace each part individually or just replace the entire subwoofer? If so how do I find just the subwoofer?

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    • cagault13
      mikeatbormann Have you checked the fuse at the AC power inlet?
      • November 10, 2020
      • ip1000 Power switch not working
        cagault13 Yeah that was the first thing I did. Switched out with several new fuses to be sure and nothing works.
        • November 10, 2020
    • cagault13
      KyleJohnson Hi Clayton, Kyle here with Music Tribe. Please contact us directly. To do this, click on the Support tab at the top of the screen, scroll down and select Technical Support.
      • November 10, 2020
  • Gjose2087
    Newcomer - Level 1
    2020-10-19
    C210 | Column Speakers

    Anybody have issues with the system not turning on after use meaning the sytem works fine then I turned off and try to turned back on and it won't turn on for several hours then it will work fine

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    • Gjose2087
      ChrisEdwards1 Hi Jose, I hope you are well. If you have not already done so I would suggest that you open a Care ticket for this. At the top of this page, click Support and scroll down to Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 19, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15
    DEFECTIVE IP1000 SPKR top works fine -NO LOWS | Column Speakers

    I have an ip1000 pa system . The sub woofer is not reproducing any lows. I checked the sub speakers - OK..

    The mid/hi pack is ok .. It is definatley the sub. If you can send me the circuit board , I can replace it here.

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    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • Bradadams
    Newcomer - Level 1
    2020-10-04
    Ip2000v1 to v2 retroetrofit upgrade (turbosound) | Column Speakers

    Is it possible to purchase a new V2  processor/ bluetooth interface to install in older V1, We have a new V2 on order and what to use them as a pair. We have lost the app connectivity and have no way to update firmware, thouht this might  be our only fix.

    Cheers regards brad

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    • Bradadams
      DavidKnighton Hello Brad Auld,
      The components between the two versions are not cross compatible. This would technically void your warranty as well, because it's not a modification we offer.
      • October 7, 2020
    • Bradadams
      Bradadams Thanks David so under warranty how do I get the ip2000 v1 to work properly as it no longer connects to control app and needs firmware upgrade . Your help in this would be appreciated.
      • October 7, 2020
      • Ip2000v1 to v2 retroetrofit upgrade (turbosound)
        DavidKnighton Hi Brad,
        The V1 systems don't support firmware upgrades at all. Only the V2 systems support firmware upgrades. Can you tell me whether you're using Android or Apple device? First thing you need to do is establish whether the speaker connects via Bluetooth. The app 'should' connect as long as the bluetooth function is working. You may want to try a different device, maybe from a friend or colleague just for the sake of testing.
        • October 8, 2020
  • LTOWNPOET
    Newcomer - Level 1
    2020-09-23
    driver rattled ip2000 | Column Speakers

    I just received my ip2000. And at least one of the drivers in the bottom half of the column array is rattling. When I swapped it out with my old ip2000 lower column it dived the problem. So I need another bottom column for the new ip2000 that I bought from Musistribe. 
    also my older V1 ip2000 has developed a rattle in the top column . I'd rather not return the whole unit . I'd like to return the defective column instead of the entire unit.

    and I'd like to also get a top column that doesn't have a diver that rattles 

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    • LTOWNPOET
      john0121 Hi Kurt, please submit a service request via the support button at the top of the page. The team can then advise of the options available depending on the warranty status. Thanks
      • September 22, 2020
  • Stachowiak
    Newcomer - Level 1
    2020-07-21
    Vq1800d | Column Speakers

    Hi, how is power RMS and MAX active subbas Vq1800d?

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