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289,395 members
171,903 posts
  • New
    Jheichzk
    Newcomer - Level 1
    2022-06-29

    Hi,

    I have 2 Turbosound iP3000 systems but one has a problem: when the volume of the basses is high the whole system suddenly stops working during a few seconds before working again till a new "big bass" comes, please help me !

    Thanks

    read more...
    0 3
    • Jheichzk
      WilliamR Hello, please click support at the top of the page and submit a technical support ticket
      • 6 hours ago
  • New
    Leedubs
    Newcomer - Level 1
    2022-06-26

    I have 2 IP3000 speakers. One of them would not power up. I thought it may be a fuse so I changed the fuse and it still will not power up. The light panel remains dark. Are there steps in changing the fuse that I may hve ignored? I popped the fuse out and put another one in. Any guidance would be apprecciated.

    read more...
    0 4
    • Leedubs
      djtetei Sadly, as with many other products made by MusicTribe conglomerate, there's no troubleshooting procedure specified in Turbosound IP3000 user manual. Therefore, you have three options: open a technical support case on MusicTribe community, contact the dealer/retailer from which you bought the speakers and enquire about repair options under warranty or not, or troubleshoot the issue yourself. Get inside the box and check if the mains power reach the speakers power supply and further down the line.
      • Jun 26
    • Leedubs
      Nigel67 Hi Leedubs. As djtetei has mentioned above, the only troubleshooting you should do is changing the mains cable and mains sockets. If it isn't one of those, then open a Technical Support ticket. If your speaker is still under warranty, then you shouldn't go inside it as this would void any warranty, and if parts are required to repair the unit then this could be saving you money. We also advise that only our trained partners or authorised service centres repair the units as there could be some parts of the circuitry that could cause injury if touched while the speaker is powered, or further damage to the electronics could be caused leading to higher repair costs. To raise a ticket, click on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • Jun 26
    • Leedubs
      Leedubs

      Nigel...Thank you

      • Mon at 7:38 AM
  • New
    byersba69
    Newcomer - Level 1
    2022-06-14

    I can't get the turbo control app work with my ip2000v1 tower.  I am using a Samsung Galaxy Tab A8 tablet.  I think I need to update the firmware, but I can't find any good instruction for this modle, just the V2.  Any help would be appreciated.

    read more...
    0 5
    • byersba69
      Dale_M There is no update available for the V1, only the V2. It sounds like you may require technical assistance, please go to the Support tab above and submit a Technical ticket.
      • Jun 14
  • New
    warrior8904
    Newcomer - Level 1
    2022-06-05

    So let me start by saying when this product works its great, but thats the thing its been a bad experience. I was sayed to this product by the 6 year warranty. However i could not have been more dissapointed. The first Subwoofer started cutting in and out at an event. I had it serviced by the reseller under its warranty in early of january of 2022, only to be told the part needed for repair is to be detrmined this was after 4 months of waiting. They were able to refund me one and sell me a used one as a replacement solution. The replacement solution did the exact same thing. I  tested with different tops and im running into a furman conditioner, the subs are in cases and well protected. Despite all this i find it crazy that 2 items can have the same issue. I also tried updating firmware and it is ridicously difficult. You need an adroid device based on info on the manual. Needless to say i put in a ticket for the first one no response (thankfully reseller found md  solution on 1st). I have not put in a 2nd ticket for second device yet still no answer from music tribe anywhere. Last but not least there is not even a phone number for support wich is the most fustrating as someone who needs this system to gig week in and week out.

    read more...
    0 4
    • warrior8904
      Dale_M Hello there, please can you advise your ticket number so we can chase this up for you?
      • Jun 6
    • warrior8904
      Jheichzk

      I have the same problem please tell me how to solve it

      • Wed at 11:08 AM
    • warrior8904
      Jheichzk

      I have the same problem please tell me how to solve it

      • Wed at 11:08 AM
    • warrior8904
      Jheichzk

      I have the same problem please tell me how to solve it

      • Wed at 11:09 AM
    • warrior8904
      Jheichzk

      Sorry fo writing it 3 times ?

      • Wed at 11:09 AM
  • New
    GateCall
    Newcomer - Level 1
    2022-05-19

    Hello there,

     

    I have a Turbosound IP3000, and I am thinking to add a smaller IP2000, as I need one smaller speaker for easier carrying.

    Can I pair them by bluetooth (incl. stereo), or is that possible strictly only among the same models (e.g. two IP3000s)?

     

    I prefer to know before buying.

     

    Thanks!!

     

    Gerry

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    0 17
  • New
    tayjoshua1
    Newcomer - Level 1
    2022-04-11

    I read that the nominal input sensitivity of iP500 V2 is +4dbu, which means it is a line level input.

    But having features like Bluetooth streaming and built in reverb seems to suggest that this can be used as a portable PA.

    Can I plug mics and instruments directly into the iP500 v2?

    read more...
    1 14
    • tayjoshua1
      Dale_M The QSG shows the max input is 22dB so you could plug mic or line into it..... however remember how much control is available - its a very simple mixer interface, this is not officially supported as it's meant for simply putting audio through.
      • Apr 11
  • New
    Eukita
    Newcomer - Level 1
    2022-04-07

    For repair do I have to ship the entire sub back for repair or can I just request the Amp unit

    0 7
    • Eukita
      WilliamR Hello, William from Musictribe here. Please click on the support link above and submit a Service case. Someone will get in touch with you ASAP.
      • Apr 7
  • New
    Northstar
    Newcomer - Level 1
    2022-02-25

    Hi,

    My Turbosound ip3000 is 1 year and 1/2 old (it was not registered but have proof of purchase via Ebay). It is clipping out intermittently for 3 seconds throughout gigs. Can I just replace the mainboard myself? If so, can you send me one? Or do I have to send it for service? If so where? Will this be covered? Thank you. 

    John

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    0 21
  • New
    MarC98
    Newcomer - Level 1
    2022-01-10

    Buonasera a tutti,

    vorrei acquistare altre due colonne luminose per il sistema .. dove posso reprirle? 

    Grazie

     

    0 11
  • New
    Fuppduck
    Newcomer - Level 1
    2022-01-01

    I have a Turbosound ip 1000 that has been carefully used, never beatup or pushed to a clipping point. 
    Recently, I've got a hissing, static noise from it and I can completely turn the volume down to MUTE and the hissing persists. At full volume the hissing is about the same. 
    I've hit the terminals with electronics cleaner to no good result. 
    This unit has no firmware or capacity for it. No USB input, so it's not firmware.
    Thoughts?

    read more...
    1 44
    • Fuppduck
      Paul_Vannatto When no inputs are connected to the speakers, do you still get the same hiss? if so, there is probably a hardware issue, which means that you should click on the Support (above), fill in a repair form and submit to create a ticket. If the hiss goes away (when no inputs), first replace the cables between the ip1000 and mixer. If that doesn't resolve it, have a look at the mixer to find the hiss source.
      • Jan 1
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