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206,979 members
78,993 posts
  • New
    geoffkirsten
    Newcomer - Level 1
    2021-01-11

    Good Day

    I am looking to buy two IP2000 v2 from Thurman.de and have them delivered in Lisbon Portugal. Will i still retain my warrenty as its out of the country where it was bought?

    And what kind of after sales service is there in Portugal for Turbo Sound in genral?

    last question: If i link the two speakers, do i then get the use of 6 channels, or can I only use the cannels on the primary unit and not the slave unit.

     

     

     

     

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    0 5
    • geoffkirsten
      PedroRodrigues Hi geoffkirsten yes you would, Thomann will honor the warranty status of the IP2000 for any of the EU countries
      • Tue at 12:00 AM
  • New
    dtolya
    Newcomer - Level 1
    2020-11-25

    Hi guys!
    I bought a Turbosound ip2000 speakers on the USA eBay and delivered them to Europe.
    I was hoping that their power supply would have a 110v-220v voltage switch (American or European standard), as it is implemented in the speakers of many other manufacturers. But when I got my speakers, I was very upset not seeing the opportunity to change the voltage.
    Is it possible to change the voltage in the power supply of these speakers without replacing the power supply?
    I bought used speakers, so I understand that the manufacturer's warranty no longer applies to them, and I can safely redo the power supply.
    Can someone help me?

     

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    1 12
  • New
    cagault13
    Newcomer - Level 1
    2020-11-10

    The power switch on my subwoofer just stopped turning on, no matter what I do it won't flip. Do I need a new power switch or whole new power supply? How do I find either? My subwoofer speaker itself is also blown. Would it be cheaper to replace each part individually or just replace the entire subwoofer? If so how do I find just the subwoofer?

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    0 18
    • cagault13
      mikeatbormann Have you checked the fuse at the AC power inlet?
      • November 10, 2020
      • ip1000 Power switch not working
        cagault13 Yeah that was the first thing I did. Switched out with several new fuses to be sure and nothing works.
        • November 10, 2020
    • cagault13
      KyleJohnson Hi Clayton, Kyle here with Music Tribe. Please contact us directly. To do this, click on the Support tab at the top of the screen, scroll down and select Technical Support.
      • November 10, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15

    I have an ip1000 pa system . The sub woofer is not reproducing any lows. I checked the sub speakers - OK..

    The mid/hi pack is ok .. It is definatley the sub. If you can send me the circuit board , I can replace it here.

    0 9
    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • LTOWNPOET
    Newcomer - Level 1
    2020-09-23

    I just received my ip2000. And at least one of the drivers in the bottom half of the column array is rattling. When I swapped it out with my old ip2000 lower column it dived the problem. So I need another bottom column for the new ip2000 that I bought from Musistribe. 
    also my older V1 ip2000 has developed a rattle in the top column . I'd rather not return the whole unit . I'd like to return the defective column instead of the entire unit.

    and I'd like to also get a top column that doesn't have a diver that rattles 

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    0 17
    • LTOWNPOET
      john0121 Hi Kurt, please submit a service request via the support button at the top of the page. The team can then advise of the options available depending on the warranty status. Thanks
      • September 22, 2020
  • YukonPA
    Newcomer - Level 1
    2020-07-17
    Hello all... I own 2 x ip2000 and 1 ip300. I am looking for specific details of the DSP settings that are provided. What exactly is happening between the various options? (IE: Wall position versus Floor... Live Music versus Speech) What electronic changes are taking place? Does anyone have access to any graphs or written information? best!
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    0 19
  • mmccutchen
    Newcomer - Level 1
    2020-06-21
    I have two IP2000 speakers and one works fine but the other has very little volume and sound seems to break easily. Looking for advice since I have little knowledge about speakers.
    0 71
    • mmccutchen
      GaryHiggins Hi, the only advice to start anyway is duplicate every setting from the working one to the faulty one, if no improvement, you may need to put in a CARE ticket to have it repaired.
      • June 21, 2020
    • mmccutchen
      GaryHiggins The gain settings need to be equal, dsp etc. Easy to skip one by mistake.
      • June 21, 2020
    • mmccutchen
      AlexLane Try Performing a factory reset;

      Hold down the encoder Knob and Setup button while powering on the unit, follow all the on screen test instructions.
      • June 23, 2020