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  • New
    dreamer1583
    Newcomer - Level 1
    2021-04-02
    Tannoy AMS8 Eur vintage active studio monitor. | Studio Monitors

    Hi everybody, I'm looking for technical data for the activer studio monitor Tannoy AMS 8 EUR (Vintage). 

    Thaks a lot for the help.

    Regards.

     

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  • New
    giobardo
    Newcomer - Level 1
    2021-03-28
    TANNOT DMT 15 MKII | Studio Monitors

    looking for a tweeter to replace my dual concentric 3833gg

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    • 1 Replies
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    • giobardo
      KyleJohnson Hello, Kyle with Music Tribe here. For spare parts ordering please click on the Support link at the top of the page and then click on Spare Parts to submit a ticket.
      • Mar 28
  • New
    iamcustomer
    Newcomer - Level 1
    2021-03-24
    radio noise from Tannoy Gold 7. | Studio Monitors

    I have same issue with previous post. I bught the Tannoy Gold 7 monitors. There are pretty loud radio noise from both speakers even without any cable connected to the audio inputs. I tested my old BX5a in the same place There is no noise. Any ideas? Thanks!

    read more...
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    • 2 Replies
      Oldest
    • iamcustomer
      ChrisEdwards1 Hi iamcustomer, it is common for the Coils of copper wires in the drivers to pick up radio waves and other interference which will, in turn, be amplified through your loudspeaker. However, radio interference can also be a sign of a bad ground signal. If you don't already ground your system I would recommend doing so and if you do I would check the connections.

      If after this you are still experiencing issues I would recommend submitting a technical support case for this issue to be investigated further.
      • Mar 24
    • iamcustomer
      iamcustomer Thanks. I already ground my system using grounded power strip. What connections should I check?
      • Mar 24
  • New
    nlbrown
    Newcomer - Level 1
    2021-03-06
    Parts For Reveal active (blue front) | Studio Monitors

    Hello. Can anybody help me source a LF driver for teh original (blue) reveal active.

    Now Tannoy is part of Music tribe, it seems impossible to contact anybody there.

     

    Its a far cry from when I used to be a Tannoy dealer & could pick up the phone andorder part on next day delivery!

    read more...
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    • 1 Replies
      Oldest
    • nlbrown
      RexBeckett Hi, the best way forward is to open a Care ticket for this.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Mar 6
  • New
    wsblissjr
    Newcomer - Level 1
    2021-02-08
    Tannoy Reveal 502 Monitors | Studio Monitors

    I'm interested in getting some Reveal 502 monitor speakers (I think anyway) however they don't seem to be available at any of the usual suspects in the USA where they use to be... Sweetwater, Guitar Center, etc.  Is there a reason for that? Are they still a current product or are they being replaced?

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    • 1 Replies
      Oldest
    • wsblissjr
      Nigel67 Hi, yes they are still a current product. You will need to contact Sweetwater and they will be able to give you a date when they are coming back into stock.
      • Feb 8
  • New
    AndreaPoli
    Newcomer - Level 1
    2021-01-15
    Tannoy System 1200 Bi-Amped | Studio Monitors

    Hello, I wired my System 1200 in biamp mode, using an electronic crossover, I would like to know how and if I have to detach the one inside the speakers.

    kind regards

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    • 2 Replies
      Oldest
    • AndreaPoli
      DavidKnighton Hello Andrea,
      Generally speaking, most 2-way speakers will have a built in crossover, so you don't need to use an external crossover. If you favor an external crossover, you do need to connect the external crossover outputs straight to the low/high drivers directly, bypassing the internal crossover. This might be a problem for you, as the System 1200 appears to only have a single pair of terminals. For external Bi-Amp, you'd need two pairs of terminals, one pair connecting to the low driver, and one pair connecting to the high driver. This will require some modification to the cabinet in order to work. If you want my opinion on the matter, you should leave the cabinet as is and utilize the internal crossover, as the system sounds stellar on it's own.
      • Jan 15
    • AndreaPoli
      AndreaPoli Hi, David
      First of all I wanted to thank you for answering me,
      the System 1200 model has two terminals, the first for the bass and the second for the highs, luckily I just had to disconnect the internal crossover and rewire the tweeter and the woofer to the correct terminals, the sound is incredible, you just need to have some tricks in the calibration of the external crossover which has now been set up correctly. Thanks again for the advice??
      • Jan 15
      • Tannoy System 1200 Bi-Amped
        DavidKnighton Hello Andrea,
        That's odd, the one I was looking at online appeared to only have a single pair of terminals. It's possible I was looking at the wrong model. Can you send a pic of your rear panel?
        • Jan 15
      • Tannoy System 1200 Bi-Amped
        DavidKnighton Just realized my computer brightness was turned down and I couldn't see the black terminals against the speaker cabinet. My bad!
        • Jan 15
  • New
    AndreaPoli
    Newcomer - Level 1
    2021-01-15
    Tannoy System 1200 Bi-Amped | Studio Monitors

    Buongiorno, ho cablato le mie System 1200 in biamp mode, utilizzando un crossover elettronico, vorrei sapere come e se dover distaccare quello interno alle casse.

    cordiali saluti

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      Oldest
    • AndreaPoli
      PedroRodrigues Hi AndreaPoli,tenere presente che il modello System 1200 ha due terminali, il primo per le frequenze più basse e il secondo per le frequenze più alte.
      Considera che puoi scollegare il crossover interno e ricollegare il tweeter e il woofer ai terminali corretti. Considera che potrebbe essere necessario eseguire una calibrazione del crossover esterno per impostarlo correttamente.
      • Feb 11
  • New
    Teamfabix
    Newcomer - Level 1
    2020-12-18
    Tannoy IDP 10 system - software and calibration | Studio Monitors

    Hello, 

    I recently got a system IDP 10" and it works amazingly. 
    I am looking for the software ro my Mac to control the internal parameters. 
    Where I can find a copy and license? 
    best, 

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      Oldest
    • Teamfabix
      ChrisEdwards1 Hi Fabix, I have included a copy of the requested information in the below link. I hope this helps.

      https://we.tl/t-IGtRPd0EYz
      • December 22, 2020
      • Tannoy IDP 10 system - software and calibration
        Teamfabix Chris, Thank you very much for the files. I have to spend minute to remove the dust from one old PC with win XP )))
        I am going to get the Tannoy Vnet USB and RS232 Interface to connect the speakers as well. Thank you very much for your support! have a wonderful day! Merry Xmas to you and family.
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        • December 23, 2020
  • New
    Aceman23
    Newcomer - Level 1
    2020-11-28
    Need Tannoy Ellipse 10 Replacement Amplfier unit. | Studio Monitors

    where i can i get my powered tannoy Ellipse 10 Amp repaired or replaced?

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    • 2 Replies
      Oldest
    • Aceman23
      RexBeckett Hello James, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 28, 2020
      • Need Tannoy Ellipse 10 Replacement Amplfier unit.
        Aceman23 I have tried but i cannot go beyond the model drop down as my model is not there. My studio monitor is The Powered Tannoy Ellipse 10 Non iDP please have them contact me as i cannot go beyond that drop box so i can open a ticket. It is odd they did not post this model it is a professional monitor, please help thank you.
        • November 28, 2020
      • Need Tannoy Ellipse 10 Replacement Amplfier unit.
        RexBeckett James, i suggest that you send a PM to Nigel Turner. He should be able to help you with this.

        Edit: I have send Nigel a PM directing him to this discussion.
        • December 2, 2020
      • Need Tannoy Ellipse 10 Replacement Amplfier unit.
        Aceman23 Thank he did tried to help but he sent me to a person in california who asked for my personal information but has not ignored all my emails. Seems a bit odd i paid huge money for this studio monitors i love them but this is not acceptable i will no longer buy anything from tannoy and will tell my clients and fans from the radio station i work for to stay way from this company. I will ask my lawyers to see if i can make a legal claim. Thank you again.
        • December 22, 2020
      • Need Tannoy Ellipse 10 Replacement Amplfier unit.
        Nigel67 Hi James. Embarrassed is not the word I am sorry to say . I have contacted the technician in our Vegas office. He has received your last e-mail, but they advise me that they are having technical issues with their e-mail system which means most of them are unable to access any e-mails. It does appear that one or two are able to answer e-mails and I have asked for them to reply to you today. So very sorry.
        • December 23, 2020
    • Aceman23
      Nigel67 Hi James, I have seen all three of your tickets in the queue for your Ellipse speaker. One of the spares team in Vegas will get back to you shortly with the information you require.
      • December 3, 2020
      • View more replies
      • Need Tannoy Ellipse 10 Replacement Amplfier unit.
        Aceman23 OK well its been over a week, i sent him the information he require, nothing. 4 days ago i emailed that person and nothing. please help or refer me to another technician here in the usa who can help me or you guys can service me.
        • December 21, 2020
  • New
    thevoicefm
    Newcomer - Level 1
    2020-11-20
    Repair information | Studio Monitors

    I've submitted two request for help with replacing a fail product (TANNOY GOLD 7 monitors) and I've yet to receive directions as to how remedy this issue. Other than a response telling me that they're under warranty. Which isn't much help without who to send them to replacement or refund. What gives?

    read more...
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      Oldest
    • thevoicefm
      Nigel67 Hi Ben, is your case number CAS-159877-V5Q6J0? I can see that you were sent an e-mail on the 12th with an RMA number and where to ship the speakers to for repair. Please check your SPAM to see if the e-mail is in there. I will resend the e-mail to you. I see that you have also raised another identical ticket CAS-161661-C2G8K. I will copy and paste the original e-mail into that and send you as well
      • November 19, 2020
      • Repair information
        thevoicefm Thank you Nigel. The other ticket (I believe) was to indicate a similar problem with the paired monitor. It's noise isn't as bad as the first one but still noticeable and I fear it will worsen if not corrected. Therefore I would like to send moth monitors in for adjustments. At this point the ideal remedy would be to trade up to the GOLD 8's and pay the difference but I'm guessing that's beyond your capabilities. Once again thanks for your response and stay safe out there.
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        • November 19, 2020
      • Repair information
        Nigel67 I checked both tickets and they are identical, same fault descriptions and serial number. I see that a colleague has raised an RMA for you on the first ticket. Did you receive his reply? Please check your spam as well. If you need to send the second speaker back as well, reply to that e-mail and he will be able to answer. Unfortunately I am not in a position to be able to help regarding trading up to Gold 8's. Maybe mention it to him in the e-mail, but unfortunately his answer may be the same. All the best.
        • 1
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        • November 24, 2020
      • Repair information
        thevoicefm Thanks Nigel, I've sent them both in for repairs on an updated ticket. Thanks again. Have a safe and enjoyable holiday. 1LUV!
        • 1
        • ·
        • November 24, 2020
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