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229,716 members
104,808 posts
  • New
    Aceman23
    Newcomer - Level 1
    2020-11-28

    where i can i get my powered tannoy Ellipse 10 Amp repaired or replaced?

    0 69
    • Aceman23
      RexBeckett Hello James, I suggest that you open a Care ticket for this. At the top of this page, click Support then scroll down and select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 28, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Aceman23 I have tried but i cannot go beyond the model drop down as my model is not there. My studio monitor is The Powered Tannoy Ellipse 10 Non iDP please have them contact me as i cannot go beyond that drop box so i can open a ticket. It is odd they did not post this model it is a professional monitor, please help thank you.
        • November 28, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        RexBeckett James, i suggest that you send a PM to Nigel Turner. He should be able to help you with this.

        Edit: I have send Nigel a PM directing him to this discussion.
        • December 2, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Aceman23 Thank he did tried to help but he sent me to a person in california who asked for my personal information but has not ignored all my emails. Seems a bit odd i paid huge money for this studio monitors i love them but this is not acceptable i will no longer buy anything from tannoy and will tell my clients and fans from the radio station i work for to stay way from this company. I will ask my lawyers to see if i can make a legal claim. Thank you again.
        • December 22, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Nigel67 Hi James. Embarrassed is not the word I am sorry to say . I have contacted the technician in our Vegas office. He has received your last e-mail, but they advise me that they are having technical issues with their e-mail system which means most of them are unable to access any e-mails. It does appear that one or two are able to answer e-mails and I have asked for them to reply to you today. So very sorry.
        • December 23, 2020
    • Aceman23
      Nigel67 Hi James, I have seen all three of your tickets in the queue for your Ellipse speaker. One of the spares team in Vegas will get back to you shortly with the information you require.
      • December 3, 2020
      • Need Tannoy Ellipse 10  Replacement Amplfier unit.
        Aceman23 OK well its been over a week, i sent him the information he require, nothing. 4 days ago i emailed that person and nothing. please help or refer me to another technician here in the usa who can help me or you guys can service me.
        • December 21, 2020
  • New
    thevoicefm
    Newcomer - Level 1
    2020-11-20

    I've submitted two request for help with replacing a fail product (TANNOY GOLD 7 monitors) and I've yet to receive directions as to how remedy this issue. Other than a response telling me that they're under warranty. Which isn't much help without who to send them to replacement or refund. What gives?

    read more...
    0 53
    • thevoicefm
      Nigel67 Hi Ben, is your case number CAS-159877-V5Q6J0? I can see that you were sent an e-mail on the 12th with an RMA number and where to ship the speakers to for repair. Please check your SPAM to see if the e-mail is in there. I will resend the e-mail to you. I see that you have also raised another identical ticket CAS-161661-C2G8K. I will copy and paste the original e-mail into that and send you as well
      • November 19, 2020
      • Repair information
        thevoicefm Thank you Nigel. The other ticket (I believe) was to indicate a similar problem with the paired monitor. It's noise isn't as bad as the first one but still noticeable and I fear it will worsen if not corrected. Therefore I would like to send moth monitors in for adjustments. At this point the ideal remedy would be to trade up to the GOLD 8's and pay the difference but I'm guessing that's beyond your capabilities. Once again thanks for your response and stay safe out there.
        • 1
        • ·
        • November 19, 2020
      • Repair information
        Nigel67 I checked both tickets and they are identical, same fault descriptions and serial number. I see that a colleague has raised an RMA for you on the first ticket. Did you receive his reply? Please check your spam as well. If you need to send the second speaker back as well, reply to that e-mail and he will be able to answer. Unfortunately I am not in a position to be able to help regarding trading up to Gold 8's. Maybe mention it to him in the e-mail, but unfortunately his answer may be the same. All the best.
        • 1
        • ·
        • November 24, 2020
      • Repair information
        thevoicefm Thanks Nigel, I've sent them both in for repairs on an updated ticket. Thanks again. Have a safe and enjoyable holiday. 1LUV!
        • 1
        • ·
        • November 24, 2020
  • New
    manmustwack2001
    Newcomer - Level 1
    2020-11-13

    I have a set of tannoy speakers that I purchased in 1997. Now one of them isn't working. Is there any chance that you guys can repair it? 

    0 35
  • New
    klemay
    Newcomer - Level 1
    2020-11-03

    Hi, does anybody know, if this is possible? - or maybe the complete speaker set of the Gold8 ...

    regards, Klemens

    0 25
  • namatya
    Newcomer - Level 1
    2020-10-06

    Hi

    Is it possible to use an unbalanced input using a TS phone plug on the TANNOY GOLD 5 phone jack?


    I want to use TANNOY GOLD 5 with an RCA-TS phone cable.

    0 53
  • Garry3
    Newcomer - Level 1
    2020-10-06

    Why does it take extened time for my speakers to come out of standby mode ? The indicator lights are red in standby and green in 

    function mode .

    0 43
    • Garry3
      JasonB81 Hello This is Jason From Music Tribe - Your monitors may need service so Please go to the support tab at the top of the page and submit a service request ticket. One of my colleagues will then be able to help you. Thank you!
      • October 6, 2020
  • Blancmange
    Newcomer - Level 1
    2020-09-29

    How do I go about purchasing a tweeter for a Tannoy Precision 8D? I live in Toronto Canada

    0 43
    • Blancmange
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact us directly by clicking the Support link at the top of this page.
      • September 29, 2020
  • Kiddi
    Newcomer - Level 1
    2020-09-21

    Is there a way to change a fuse or is there none? I can't find it. 

    0 43
    • Kiddi
      KyleJohnson Hello Kristinn, Kyle here with Music Tribe. No, there is no accessible fuse on the GOLD 5. Unfortunately if your speaker is not powering on, it will require service. If you are still within your retailers exchange period, I recommend you contact them for an exchange. If you are outside of your retailers exchange period and require warranty support, please submit a Support ticket by clicking on Support at the top of this page.
      • September 21, 2020
  • huikawai020780
    Newcomer - Level 1
    2020-09-14

    Hello, I really like this pair of Tannoy system 1200 monitors, but a few days ago, when I was mixing, unfortunately, I broke the tweeter of the left speaker. I asked a repairer to check it. It was a problem with the tweeter. This Tannoy system 1200 monitor has been with me for 20 years. I hope to continue using it. Can I find a new tweeter? Maybe there are better suggestions?

    read more...
    0 110
    • huikawai020780
      Nigel67 Hi, please go to the support tab at the top of the page and submit a spares request ticket. One of my colleagues will then reply to you with availability and pricing. Many thanks
      • September 13, 2020
    • huikawai020780
      huikawai020780 Hello, my Ticket Number: CAS-134459-R3R6M7, I hope you can reply to me soon! I applied on 1/9/2020, thank you
      • September 13, 2020
      • Tannoy system 1200 monitor tweeter
        Nigel67 I have asked the Spares Team to take a look as to why your case is not answered yet. I can only apologise for the delay
        • September 14, 2020
    • huikawai020780
      huikawai020780 Hello, I want to buy the magnet and tweeter together, please reply, thank you
      • September 18, 2020
      • Tannoy system 1200 monitor tweeter
        Nigel67 Hi, I am really sorry about this. I contacted the spares team leader and asked her to reply to you, which does not appear to have happened. I have sent her another message and asked to at least acknowledge your case, but preferably answer it with a quote.
        • September 18, 2020
    • huikawai020780
      huikawai020780 I am disappointed to receive your email notification that the Tannoy system 1200 tweeter has no parts, only the Horn bracket. I really hope I can find this tweeter and continue to use this pair of Tannoy system 1200 mixing my songs.
      • September 25, 2020
      • Tannoy system 1200 monitor tweeter
        Nigel67 I am sorry that the news wasn't good, but as my colleague mentioned in their e-mails to you, the Driver is not longer available, it is obsolete. We do not have any stock and there is no possibility of getting any more. Unfortunately there are also no alternative drivers we can supply.
        • September 25, 2020
    • huikawai020780
      huikawai020780 If so, can I buy a set of TANNOY 3139? Now I am really disappointed.
      • September 25, 2020
  • spw681
    Newcomer - Level 1
    2020-07-07
    I am trying to replace my power cables for the above speakers which were lost in a relocation. It has been impossible to date. Does anyone have helpful information. Tannoy contact numbers are no longer valid. The plug would be a 2-prong female plug in which is shaped like a standard 3-prong but without the grounding 3rd plug. I have photos & a pdf manual for clarification, but don't see a way to upload here. Anyone that I've spoken with at the pro shops have mistakenly referenced the wrong cable. Thank you. --Susan Waitt
    read more...
    0 45
    • spw681
      Nigel67 Hi spw681. If you go to the support tab at the top of the page and submit a ticket, then we will be able to give you the information you require.
      • July 8, 2020
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