• New
    Newcomer - Level 1

    Hello my name is Curtiss Logan and I'm trying to get my iQ 12 speaker repaired. It's not powering up. I purchased the speaker from American Music Supply back in July 19th 2019. My Issue is that I Purchased it thru my credit card, but cant find my reciept. I tried to get American Music Supply to e- mail me a copy of my purchase a few times. but they did not send my proof of purchase. I do have the serial number to the unit, It's S180703183APL. I was informed that the speaker has a 10 year warrenty and that I had to reach out to you guys to get a RMA # Can you advise me on what I need to do to get my unit repaired. Thank you!

    0 1
    • aquasol
      GaryHiggins You need to create a service ticket from the support menu above. You will need proof of purchase.
      • Nov 25
  • New
    Newcomer - Level 1

    Hi there I'm not sure if anyone can help but are these subwoofers going to be in stock or are they disconfirms . I heard them at an event and was blown away by them.

    0 9
    • Ericlal
      NicJonesMT Hi Ericlal.
      These speakers are not discontinued. When a product reaches end of life a "Legacy Product" Icon will be added in the top left of the product page.
      Please see the following link for a list of our resellers who can advise on pricing and availability,

      • Sep 22
  • percy777
    Newcomer - Level 1

    two years ago i bought a turbosound ip2000 speaker. then recently i heard that i could link turbosound speakers with each other. so i bought anoher turbosound ip2000 speaker. i had no idea there were two versions. the first one i boght was ip2000 version 1 then the 2nd one was version 2. my problem is i was trying to link the both of them but it wouldnt work. is it because these two have different versions? if so, how do i upgrde my ip2000 vrsion 1? your response would be a big help, stay safe and thank you!

    0 372
    • percy777
      ChrisEdwards1 Hi Miquel, I hope you are well. Unfortunately, it is not possible to link a V1 unit to a V2 unit via Bluetooth. This can still be achieved via an analog connection, however, due to hardware changes, the V1 is not compatible with the V2. There is no official way to upgrade your V1 unit and please note any modifications carried out would void your warranty (If applicable)
      • October 26, 2020