• New
    Dnrbnsn2
    Newcomer - Level 1
    2021-07-28

     I blew a woofer in my iq-12, how do I go about getting a replacement?

    0 10
    • Dnrbnsn2
      DavidKnighton Hello Dnrbnsn2,
      For replacement parts, please click on the SUPPORT tab at the top of the page and submit a Spare Parts request.
      • Jul 28
  • New
    MarcelNYC
    Contributor - Level 2
    2021-07-21

    I recently purchased an enclosed cargo trailer to haul around the various components of my iQ series system (multiple iQ15 and iQ15b speakers). The trailer gets to around 120 degrees Fahrenheit (50 Celsius) when in the sun. Should this be a concern for the equipment? I don't think so since I'm pretty sure they get hotter when operating outdoors for hours in direct sunlight but I'd figure it's worth asking.

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    0 16
    • MarcelNYC
      WilliamR Hello, William from Musictribe here. The Ideal long-term storage temperature for electronics is about 45-85 degrees. Anything higher than 120 can cause the glue to start coming apart.
      • Jul 21
      • How much heat is too much when keeping iQ speakers and subs in storage?
        MarcelNYC In a given hot day it’ll be hot for about 6 hours. It’ll peak at 120 during those 6 hours. The rest of the time it will get down to 70. Should I be concerned about those 6 hours?
        • Jul 21
  • New
    Banjoe
    Newcomer - Level 1
    2021-07-13

    We need our turbo sound sub repaired. Who repairs in the VA Beach area?

    0 10
    • Banjoe
      NicJonesMT Hi Banjoe. If you submit a service request (Click support at the top of the page) The service team will be able to advise you further.
      • Jul 13
  • New
    ExcelTech
    Newcomer - Level 1
    2021-07-12

    I created a service ticket for an IP12B Sub-Woofer that will not power on. The ticket number is CAS-449643-F7V9R2 and on April 29 and the status was "pending". On May 11 it has changed to "problem solved"

    The frustration is nothing is solved, no email, no contact, no nothing.

    I even reached out via Turbosounds general contact page with this same info. It is as if nobody actually works at Turbosound.

    No phone numbers and no response from anyone.

    Hopefully someone will see this and get back to me:)

    my contact eMail is [email protected]

    Thank You

    read more...
    1 12
    • ExcelTech
      KyleJohnson Hello, Kyle here with Music Tribe. It looks like an email was sent to you on April 29th requesting information. It's possible this ended up in your spam folder, please double check. Meanwhile, I will have the team send out the email again.
      • Jul 12
  • New
    Mateusz
    Contributor - Level 2
    2021-07-06

    Hi,

    I am browsing through Turbosound catalogue looking for true 3-way speaker (i.e. 1" + 6.5" + 15"). Does Turbosound offer product that would compete with i.e. PRX 635 or ETX-35P?

    0 39
    • Mateusz
      Nigel67 I have asked a colleague in Solutions to look into this and reply hopefully later today.
      • Jul 7
    • Mateusz
      AlexLane

      Hi Mateusz,

      We do not currently have any three way speakers like this in our catalogue, however if you can inform me a bit about the intended application I am happy to advise on appropriate products from what we do have.

      Best regards,
      Alexander

      • Jul 7
  • New
    nickriggio
    Newcomer - Level 1
    2021-05-29

    Hi I'm experiencing a problem where my Turbosound 1p12 active speaker system has suddenly lost power when using the analog inputs.

    I use to have loads of head room with my mixer master outs very low and the turbosound inputs set to -10. I would typically set the volume on the turbosounds to about -15.  To get a similar output headroom now I need to set the analog inputs to +20 and the volume to over 0. I also get a "No Signal" message when setting the input settings on the Turbosound when clearly there is an input signal. Im not sure whats going on. trying to trouble shoot weather its my mixer by connecting the Turbos directly to my audio interface but it seems very similar.

    Has anyone else had this happen to their Turbosound 1p12b?

    Many Thanks

     

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    0 44
    • nickriggio
      DavidKnighton Hello nickriggio,
      I think you mean the iP12B right? This is the powered sub with satellite outputs correct? It does seem like there could be a power drain somewhere. I would suggest opening a SUPPORT ticket using the tab at the top of the page. Someone from our team will assist to determine if the unit is faulty.
      • May 29
  • New
    JeffOpt
    Contributor - Level 2
    2021-05-24

    Hi, can anyone tell me when Turbosound will have speakers available again in the United States? I am looking at putting together a small outdoor rig and tried contacting Sweetwater but they have no clue as to when speakers will be available again - many other sources say they are out of stock but able to take orders, again with no definitive date of delivery. 

     

    Specifically, I am interested in a pair of TSP152-AN, TSP122-AN, or NuQ152-AN along with a pair of NuQ115-AN subs to use for a small outdoor stage during our times of Covid.

    Any insight as to when speakers might be available again in the US would be helpful.

    read more...
    0 42
    • JeffOpt
      Dale_M Hi there can I ask that you send this request in to us via the support tab above as a Pre Sales ticket as the team are not on community, many thanks.
      • Jun 1
  • New
    Livesound702
    Newcomer - Level 1
    2021-05-12

    What is the crossover frequency between the 8" and the compression driver?

    0 40
    • Livesound702
      NicJonesMT Hi Livesound702.
      I'm not too sure off the top of my head but if you submit a tech support ticket, one of the team who deal with Loudspeakers will be able to advise you further.
      • May 14
  • New
    Alexjurda1414
    Newcomer - Level 1
    2021-05-11
    0 45
    • Alexjurda1414
      Nigel67 Hi Alexjurda1414. Please contact our spares department and they will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. A colleague will then get back to you with pricing and availability. Many thanks
      • May 10
  • New
    LowBee
    Newcomer - Level 1
    2021-05-09

    We have an event coming up where I need some more grunt in terms of subs

    I have a pair of iQ15B's, and EV ZXA-1's, was thinking of using the subs from my iP2000's (without the array columns)

    Thoughts on this please?

     

     

    Thanks, stay safe as we (finally) get back to live music :-)

    read more...
    0 67
    • LowBee
      GaryHiggins It will be a challenge but it may work with some careful setup and testing. The mixer may limit your ability. You will need extra busses to keep the subs separate. You didn’t say what one you use.
      • May 9
    • LowBee
      LowBee Gary, thanks.
      • May 9
    • LowBee
      LowBee I am using an X32Producer with Ethernet stage boxes, any set up advice much appreciated
      • May 9
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