Hello 

after discussion and problem w/ lausy guys at thoman even w/ the pandemic they inform me that my turbosound milan 18b its out of warranty  after the 3rd time faulty amp unit 

first time power on and goes off 5sec latter

second time amp unit wont start 

this time wont start either

we got 2 m18b one they got it and refund total money (i imagine that the defect was big) 

later we got the m15 same problem worst we have to pay to get them repaired 

never had problems we m10/'12 and ix 15 bit the milan subwoofers they just are a nightmare 

what i have to do to repair it for good ? 

Good morning,

I recently took delivery of two 2500w Turbosound IQ 15s. I am a DJ from the USA and the company I ordered from is also a US company. Before ordering the speakers I researched the power requirements in the online manual and im assuming I didnt comprehend something correctly. I was under the impression that the speakers were compatible with 220-240v as the manual listed 220-240v for UK applications and I made sure I told the company I ordered from id be using the speakers in a country that uses 220-240v power. When I recieved the speakers I noticed a white sticker below the power connector that said 110-120v. Im assuming the fuses inside the speaker are only rated for 110-120v power applications but im not sure if its the power cable fuses or the internal speaker fuses. some clarification on what these speakers are actually rated for would be very helpful, and what my options are for powering them safely.

Also given the worst case situation I could run a power step down transformer from 220v - 120v. If i was to do this should i be shopping for the unit based off of the 2500w output power, or the 150w (@ 1/8 max power) power consumption? Could I run one step down unit rated for 5000w for both speakers or should I look into one for each speaker.

Sorry for the newbie questions, but this is a side of things Ive never really had to deal with as this is my first time running my own setup outside of the USA. Just want to make sure im doing everything correctly.

Thanks in Advance!

Is it possible to use the IP3000 SUB (no tower) as stand alone to pair with other mid hi speakers? I have purchased the IP300 MIDHI, and I want to pair them so I do not need to buy another subwoofer.  

There are instances that I just need one IP3000 but it is not wide enough to cover a wide venue. I purchased the 1p300 to do this because of its wide dispersion and flexibility to use  for smaller acoustic gigs (no sub).

Hope turbosound engr can reply to this question.

Thanks.

I can't believe this. Original part support inquiry filedin January of this year. Posts on here, repeat submissions, attempts to reach back over email. No response, no ETA, no alternative, zero communication.

I've been trying to replace amplification circuits on my IP3000 for literally half of a year now.

Today, I accidentally go on here again just to see that the status on both my submission has been quietly changed to 'Issue Resolved'? Are you flipping serious?!

CAS-511665-B0S0C1 - CRM:0049800004790

What is going on over there? Anything at all? Is this brand bankrupt at this point?

I opened a repair service request (CAS-595142-S0J8W8) on 4/12/2022.  It is a warranteed item.  So far the only response I have received was an automated confirmation that I opened the service ticket.  I have identified the local authorizes service center in my area as per the MusicTribe website.  I need to have an RMA issued so I can start the repair process.  Can someone please help with that.  This is taking a ridiculously long time to resolve.

Thanks in advance