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228,630 members
103,538 posts
  • New
    singaporerock
    Newcomer - Level 1
    2020-12-11

    Hello,

    i submitted a request for spare parts and schematic for ip3000 oct17th and still havent heard a peep

    could you please provide part numbers and quote for

     

    2 low frequency drivers

    2 midrange drivers

    power amplifier board

    the clip/wiring harness that goes on the top of the subwoofer that connects into the tower of speakers

     

     

    Case Number CAS-148542-Y5B8L6 .

    read more...
    0 58
    • singaporerock
      ChrisEdwards1 Hi Robert, I am sorry to hear you have not yet had a response to your inquiry. Our spears team is currently experiencing a higher than average case load at the moment, however, I will make them aware of the situation and they will endeavor to reach out as soon as possible.
      • December 13, 2020
  • New
    amilla
    Newcomer - Level 1
    2020-11-29

    Hi, we are looking to buy spares parts for Turbosound IQ18B - Speaker P0AMP PCB 429121REVC_01 / PCB430121REVC_02

    Can you please provide a contact email adress to obntain a quotation.

    0 63
  • New
    SpencerWeddle
    Newcomer - Level 1
    2020-11-24

    Hi, we are in need of a replacement amp module for a Milan M12. Or a shipping addres for a authorzied service center

    0 29
    • SpencerWeddle
      KyleJohnson Hi Spencer, Kyle here with Music Tribe. Please contact us through the Support link at the top of the page. Select Service Request and submit a ticket.
      • November 24, 2020
  • New
    AnthMills
    Newcomer - Level 1
    2020-11-22

    Hi i need a part for Turbosound IQ 18 Bass Bin, It is the metal insert on the top of the bin to mount the pole for tops into, mine has cracked does anyone have any ideas where i could find this

    0 22
    • AnthMills
      RexBeckett Hi Anth, try opening a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 22, 2020
      • Part for Turbosund IQ 18
        AnthMills thanks
        • November 22, 2020
  • New
    LeeE_Wolloff
    Contributor - Level 1
    2020-11-20

    Is it possible to connect all of my iQ items (2 iQ12 and 2 iQ15b) to a usb hub so I can setup and control them from one computer?  Can this be done with a USB hub?  

    0 30
    • LeeE_Wolloff
      Paul_Vannatto Hi Lee, we had a discussion regarding this some time ago here on the forum. If I remember correctly the final answer was no, it did not work.
      • November 19, 2020
    • LeeE_Wolloff
      DavidKnighton Hello Lee Wolloff,
      The short answer as Paul mentioned is NO, you cannot run multiple units to a USB hub. The speakers themselves are not designed to be networked over USB, and even you attempted, you'd probably run into issues, because there's no way to ID the units. Also, USB isn't very reliable at distances over 5 meters, so unless all your speakers are clustered in one giant heap, it would be moot to even attempt. If you absolutely must have a solution, you could run a USB cable to every speaker and then just have them labelled appropriately on the computer end so that you can freely access them one at a time. Again, your real limitation here is distance.
      • November 23, 2020
  • New
    donbroussard
    Newcomer - Level 2
    2020-11-14

    I ORDERED THIS PRODUCT 11/04/2020. IQ15. THERE WAS 9 LEFT ON INCOMING AND THEY POSTED THAT THEY WOULD SHIP OUT 11/10/2020 OR SO. I WOKE UP 11/14/2020 AND THE IQ15 ORDER WENT INTO BACKORDER WITH NO ETA. PLEASE HELP ME I AM IN THE MIDDLE OF A INSTALL. THEY ALREADY HAVE A PAIR OF IQ15 IN THE CENTER. I HAVE A X32 INSTALLED. THE STEREO SIDES ARE OLD AND GOING OUT. THE CHURCH IS GETTING READY TO OPEN. PLEASE COMMUNICATE WITH ME AT 9047045719. THIS IS DONLOUIS BROUSSARD AT db SOUND. 

    read more...
    0 56
    • donbroussard
      Paul_Vannatto Sweetwater have them in stock (https://www.sweetwater.com/store/detail/iQ15--turbosound-iq15-2500w-15-inch-powered-speaker). I would suggest you cancel your order and get it from Sweetwater (and don't use all caps when posting - very hard to read).
      • November 14, 2020
    • donbroussard
      donbroussard I am a dealer.
      • November 15, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul_Vannatto This forum is meant for end users
        • November 15, 2020
    • donbroussard
      donbroussard I ordered on 11/04/2020. Sorry about the caps. My customer number is 23320. My order number is 2788680. Po number is Free Reign. The order is 2-IQ15 Turbosound. I guess your not handling dealers. Is there anybody in music tribe that can assist me.
      • November 15, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul_Vannatto I've sent a message to someone who should be able to help get the right contact for your dilemma. Since it is Sunday, he may not respond until tomorrow.
        • November 15, 2020
    • donbroussard
      PedroRodrigues Hi Don I would suggest to contact your distributor where you have made your order and request information, effectively as Paul mentioned this forum is for users as any sales information update should be requested directly to the partner where the order was done as I'm sure STARIN will be more happy to assist you on this matter
      • November 16, 2020
    • donbroussard
      LeeE_Wolloff Don, I was told recently that Starin is no longer distributing Turbosound. I heard this from a local rep firm. You should contact the rep firm in your area to get an answer on this.
      • November 19, 2020
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        PedroRodrigues That is correct but the process will be gradual as they still have stock of a few unit therefor my suggestion should be followed, but thank you for your contribution Lee
        • November 20, 2020
  • New
    Paryss1
    Newcomer - Level 1
    2020-11-02

    Need help!

    What would cause my sub to stop working? Let me explain. I use my sub every week in church and have never had a problem. It's connected to another JBL spkr and you can see signal & power lights on in the back panel but no sound. I have no sound but do have signal....help!

    read more...
    0 40
    • Paryss1
      RexBeckett Hello Guy, it sounds as though there is a fault in the amplifier or driver. I suggest that you open a Care ticket.

      At the top of this page, click Support and then select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • November 2, 2020
  • Andybailey23
    Newcomer - Level 1
    2020-10-27

    I'm looking for some views and advice on weather the iQ15b would match up well with my Milan m12's. I'm looking at getting a pair of iq15b and wondered if anyone could tell me the best settings to to pair them. I prefer the iQ15b over the ml15b due to size and weight. I won't be using the ultranet features at this stage so just wanted to know what best setting to have them on inc the anti feedback etc. 
    thanks in advance 

    read more...
    1 30
  • Alesr
    Newcomer - Level 1
    2020-10-20

    I wonder under what name PC software for configuring IQ series speakers is availible? And link please. 
    i want to configure crossover and EQ.

     

    thanks

    0 38
    • Alesr
      ChrisEdwards1 Hi Ales Ribic, I hope you are well. The software you require is Turbosound Edit, this is not currently listed on the IQ product pages and I will look into getting it added. It can however be downloaded from the following page - https://www.turbosound.com/turbosound/product?modelCode=P0BMU Just click on the software tab to the right-hand side of the page and the file you require will be "Turbosound Edit PC Version 1.1"
      • October 20, 2020
    • Alesr
      Alesr Many thanks for fast reply. I will try.
      • October 20, 2020
    • Alesr
      Alesr It works. Im able to set all parameters from my PC.
      • October 20, 2020
  • TrevorCronin
    Contributor - Level 1
    2020-10-01

    Hi there, is there a portal for downloading all the Ease data.dll for all current Turbosound proucts?

    We would like to design some new Turbosound systems with Ease, easily...

    What I find is not many products represented and not compatable with the latest version of ease.

    Sound around Myanmar

    read more...
    0 42
    • TrevorCronin
      AlexLane Hi Trevor, most will run on EASE 2 with some of the newer ones working on EASE 3. You can download the older versions of EASE on the AFMG website. Unfortunately updating discontinued models to the later versions is not a viable option.

      Most of the .GLL files may require the full paid version of EASE to run FYI

      I will email you with a link to my archive of Turbosound EASE files, the vast majority of them are in there!
      • October 1, 2020
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