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250,389 members
127,534 posts
  • New
    Chrisjames66
    Newcomer - Level 1
    2021-08-31

    Help? Overheating? But what component?

    It works fine for a while then it starts to cut out. When it does the Clip light and Power light will cycle on/off together for a bit, then starts working again.

    Hard to pinpoint as the cause is intermittent and not repeatable.

    I have a bandmate with the same issue with his. My other 3 are fine. Anyone else have/solved this issue?

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    0 18
    • Chrisjames66
      Dale_M Hi there we would advise raising a technical ticket from the support tab above so we can assist you, we would also advise your bandmate also contacts us too.
      • Aug 30
  • New
    Darell108
    Newcomer - Level 1
    2021-08-08

    Hi

     

    I have logged tickets with the parts team but i never get any response via email. Is there an alternative method to contact them as I am in desparate need for some replacement tweeters.

     

    Thanks

    0 49
    • Darell108
      Turbosound Hi Darell108, I'm deeply sorry for the inconvenience. Could you please send me the Case ID so we can follow up with our support/service team?

      Thank you for your patience.

      - Diego
      • Aug 8
    • Darell108
      Darell108 Hi Case number is CAS-474703-Q5G5T1 and CAS-466372-L3X4L3
      • Aug 10
  • New
    JeffOpt
    Contributor - Level 2
    2021-07-02

    I have a TFX122M-AN monitor that I returned to Sweetwater for repairs (it had a bad power supply). Sweetwater, which is now the main service point for repairs in the US was very quick about diagnosing the issue, but today sent me this message:

    "I have unfortunate news regarding the part we needed to perform this repair. The part is currently back ordered. Turbosound has not been able to provide us with an ETA yet."

    We are a live music venue, and that monitor is one of our primary monitors, so having no idea when it might get fixed is not very comforting. What good is a 10 year warranty if you can't get parts? It's not like this is an old speaker, it's been in production for years now.

    Don't get me wrong, I love my Turbosound gear and it sounds great and helps us be a better room and all the musicians like how the monitors sound - but the current situation with not being able to tell when new speakers will be available or when parts will be available is just awful. As a user of your equipment, I find this amazingly frustrating and it makes it hard to recommend your products no matter how good they sound.

    If there is anyone from
    Turbosound or Music Tribe that would like to help me resolve this issue - feel free to contact me and I will gladly give you specifics on my warranty case.

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    0 62
    • JeffOpt
      NicJonesMT Hi JeffOpt.
      I have actually submitted a response to this post on the Turbosound Users Facebook group (Pending Approval).
      Can you please submit a tech support ticket (Click support at the top of the page then scroll down) And we will be able to advise you further.
      • Jul 3
  • New
    FifoBombarengueElpesoCompleto
    Newcomer - Level 1
    2021-05-23

    i need 2 main board or 2 powered    my is broken 

    0 75
    • FifoBombarengueElpesoCompleto
      KyleJohnson Hello, Kyle here with Music Tribe. To order spare parts please click on Support and then Spare Parts and submit a ticket.
      • May 23
    • FifoBombarengueElpesoCompleto
      FifoBombarengueElpesoCompleto

      I am new and I do not understand this page much, I would like a phone where they speak Spanish to be able to buy what was damaged to the speake

      • May 23
      • siena 12"
        GaryHiggins Lamentablemente, no hay soporte telefónico, MUCHOS usuarios desearían tener un número de teléfono para llamar. No está solo allí ... Así que el ticket de asistencia técnica / asistencia técnica es su única opción. Sin embargo, esta opción en particular (partes) es bastante simple en comparación con otras. Buena suerte
        • May 24
    • FifoBombarengueElpesoCompleto
      FifoBombarengueElpesoCompleto gracias e llenado 3 veces el ticket y todavia esperando respuesta
      • May 24
  • New
    Capitanpit4
    Newcomer - Level 1
    2021-05-23

    TANNOY AMS 6ICT-WH

    I WOULD NEED A PRICE FOR 24 UNITS OF THIS MODEL, I AM AN INSTALLATION COMPANY.

    0 79
  • New
    jondron
    Newcomer - Level 1
    2021-05-22

    My TC-Helicon Voicesolo FX150 is not working....

    Whether plugging in a guitar or mic, and even when touching the live part of a bare jack that would normally make an unpleasant hum (I tried several) no sound comes through, no matter what the volume. I've tried both XLR and 1/4inch jack leads. Guitar, mic, and leads all work normally when plugged into another mini amp.

    Everything lights up, and the correct lights for each channel come on to indicate it knows that something is plugged in. The controls appear to work as they should.  The speaker makes a slight 'click' when inserting a lead, I can hear the usual gentle hiss when it is up to a high volume, and there's a perceptible difference to the hiss when changing reverb settings.

    I've never used the aux input till now but, plugging in a phone, setting volume to max, and playing music, with the input and master volume set very high, it does very faintly play, with a fair bit of hum and hiss (not unexpected at such high volumes). I don't know if such a low output is normal or expected, but it conclusively shows that the speaker, amp, and controls are at least somewhat working.

    Neither instrument/mic input produces any sound at all apart from the slight click on lead insertion (which I assume is just the sound caused by a switch turning on).

    I've tried doing a factory reset and reinstalling the latest firmware (both worked as expected, neither solved the problem).

    I'm wondering whether there's an internal fuse or similar that might have blown. The last time it worked was with a Moog Theremini (that, unsurprisingly, no longer works with it either). Could that have pushed out too much and triggered a safety cut-off? If so, what can be done about it? It is well past its warranty so returning it is not an option.

    Any suggestions or advice welcome!

     

    read more...
    0 45
    • jondron
      NicJonesMT Hi Jondron.
      Please click support at the top of the page and submit a tech support ticket. From there we can then advise you further.
      • May 23
  • New
    Shea
    Newcomer - Level 1
    2021-05-16

    I am running 2 behringer b210d PA speakers thrugh the mackie to the macbook and using logic pro X. I cannot seem to get any of the effects or the guitar sounds that come pre instaled or plug in with logic. It just sounds like a clean guitar? what am I doing wrong here.

    please help I am going batty trying to find the cure> heres the set up (photos)

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    0 52
    • Shea
      Nigel67 Hi Shea, I am sorry, but I think that you have contacted the wrong company for support on your logic pro x software or mackie mixer. We only support the Behringer B210D speakers, and if they are outputting audio, then they are working. Your FX from logic pro x are mixed into the audio on the mackie so you need to contact one of those two companies for advice. I am unsure why you have the mic and line input connected at the same time, but the Quick Start Guide does advise you do not.

      (7) XLR INPUT Connect a microphone, balanced mixer output, or the
      LINK OUTPUT from another speaker using a balanced cable with a
      female XLR plug.
      WARNING: Never use the ¼" and XLR inputs at the same time.
      • May 16
    • Shea
      Paul_Vannatto The photo provided is of the B210D speaker back panel. Shea, to get the Mackie built-in FX to the mix, follow the instructions in the Mackie manual (page 14).
      • May 17
    • Shea
      Shea

      Thank you for the info. I’ve read the manuals but clearly not well enough. I don’t want the effects from mackie I want the guitar plug ins from logic (or garage band or any saws).

      Sorry if this was the wrong place because . Yes, the speakers work. So that’s good!

      • May 17
  • New
    jacktuck
    Newcomer - Level 1
    2021-05-11

    Greetings! Can some one please respond to my parts requests. I have sent 5 over the last 10 months and not heard back. The last ticket was CAS-446101-T2S1F2. There are several part numbers that I am requesting pricing and procedure on how to order these. I am stuck in email hell and am very frustrated, Does anyboby there have a phone?

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    1 60
    • jacktuck
      WilliamR Hello, William from musictribe here. Sorry for the delay, someone will be contacting you ASAP.
      • May 11
    • jacktuck
      ConorNoakes Same, I've sent in about 3 since starting my account (the whole point of starting the account) and never heard back from any of them.
      • May 17
    • jacktuck
      mpapatonis

      I’m waiting on a response to my parts request, as well.

      • 11 hours ago
  • New
    Jitsunigy
    Newcomer - Level 1
    2021-04-12

    Based in the UK, I am trying to obtain a turbosound tfx122m-an powered stage monitor. Everywhere is out of stock! As this is a relatively new product, i presume this is due to manufacturing/supply issues relating to CV-19. Does anyone have an update on when these will be available again? Thanks in advance

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    0 79
    • Jitsunigy
      alex08 Compralo qui in Italia è disponibile
      • Apr 12
    • Jitsunigy
      Dale_M Hi there can I suggest you email this question through to us as a Presales support ticket from the above tab? the Presales team are not on community. Also buying from Italy would mean your warranty would be with the Italian seller not here in the UK so this can be costly if you have a problem. I hope this helps.
      • Apr 12
      • Turbosound tfx122m-an powered stage monitor
        Jitsunigy hello again, i did as you suggested but no response so far. is there anyway to nudge a response??
        • Apr 26
    • Jitsunigy
      alex08

      Hai ragione scusa non ci ho pensato avete problemi per acquistare in Italia saluti

      • Apr 12
  • New
    Sault8487
    Newcomer - Level 1
    2021-01-11

    Hello. I have an Xair 12 and would like to use passive stage monitors to eliminate a few cables on the floor. What would be the best way to do this?

    0 90
    • Sault8487
      Sault8487 I am using a Crown XLi 800 amp to power my main L and R passive speakers. Could I use an additional crown amp to power the Aux 1 and 2 for the stage monitors?
      • Jan 11
    • Sault8487
      KyleJohnson Hello, Kyle here with Music Tribe. You would need to use an additional amplifier. Depending on the model (And power ratings) of Passive monitors you use, you could look at the Behringer NX1000, NX3000 or NX6000 to power them.
      • Jan 11
    • Sault8487
      RexBeckett Hello Sault8487, if you want to use passive stage monitors then you will need power amps to drive them. The Aux outputs on an XR12 should be suitable for feeding most power amps. The Crown XLi 800 may be suitable if it matches the power rating and impedance of your speakers.
      • Jan 11
    • Sault8487
      Sault8487 That’s what I figured. Thanks for the comments!
      • Jan 11
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