I have a TFX122M-AN monitor that I returned to Sweetwater for repairs (it had a bad power supply). Sweetwater, which is now the main service point for repairs in the US was very quick about diagnosing the issue, but today sent me this message:

"I have unfortunate news regarding the part we needed to perform this repair. The part is currently back ordered. Turbosound has not been able to provide us with an ETA yet."

We are a live music venue, and that monitor is one of our primary monitors, so having no idea when it might get fixed is not very comforting. What good is a 10 year warranty if you can't get parts? It's not like this is an old speaker, it's been in production for years now.

Don't get me wrong, I love my Turbosound gear and it sounds great and helps us be a better room and all the musicians like how the monitors sound - but the current situation with not being able to tell when new speakers will be available or when parts will be available is just awful. As a user of your equipment, I find this amazingly frustrating and it makes it hard to recommend your products no matter how good they sound.

If there is anyone from Turbosound or Music Tribe that would like to help me resolve this issue - feel free to contact me and I will gladly give you specifics on my warranty case.

Greetings! Can some one please respond to my parts requests. I have sent 5 over the last 10 months and not heard back. The last ticket was CAS-446101-T2S1F2. There are several part numbers that I am requesting pricing and procedure on how to order these. I am stuck in email hell and am very frustrated, Does anyboby there have a phone?

Based in the UK, I am trying to obtain a turbosound tfx122m-an powered stage monitor. Everywhere is out of stock! As this is a relatively new product, i presume this is due to manufacturing/supply issues relating to CV-19. Does anyone have an update on when these will be available again? Thanks in advance

I opened a case on a Beheringer amp in 2018 and nobody ever got back to me. 

I opened a ticket on Oct 5 this month regarding the tweeter on a Turbosound monitor and nobody has contacted me either. Is there a customer service number to call?

Any help would be really appreciated.

THanks,