Hi, I had requested a feature update but didn't really explain why. I've been using the Flow 8 a little over a month and love it. I wanted a compact mixer for karaoke and DJ gigs without reverting back to analog, and the Flow 8 fit the bill PERFECTLY. In use, it's been stellar, though I think my feature request might improve it even more. Any time a digital mixer interface can reduce the number of necessary actions while mixing, the better. So here goes:

I'd love to see an option in settings that can be turned on/off, and when turned on, allows the mixer to return to the main mix after a certain amount of time automatically. I don't know about podcasts or other modern uses, but in my live use, I visit the FX mixes briefly to set the FX for a specific song and singer, then I'm pretty much done in that mix. After that, my concerns are balancing the singers and matching them to the music (main mix). Occasionally, I forget to switch back after I'm done with an FX mix and think I'm adjusting the main mix, but it's still the FX mix. It would be nice to have the mixer automatically return to the main mix after 3-5 seconds of inactivity on any other mix since the main mix is likely the most active mix.

So, maybe an "Auto Return To Main Mix" option checkbox in settings? Maybe also 3- or 5-second option checkboxes, or a time slider? While I'm asking, is there a possibility to have the LED's surrounding the master knob match the colors of the mixes (magenta for FX, green for monitors, and yellow for main)? Thanks for a great product!

For reference: Ticket CAS-63152-S4V6K6

First, and for the record, let me say that I'm a proponent of the X32 family and of Behringer's upper-end line of product.  The value really is untouchable by the competition, and there is no end to what can be done with the product.

That said,

I have an outstanding case with Behringer service that is now 16 months old.  Throughout most of this, service has remained helpful and relatively responsive, and I remained calm, patient, and friendly despite a DOA product, confirmation of warranty status, and a lack of resolution.  However... as of January 2022, I am no longer receiving replies to my emails, and I am feeling downright angry about the situation.

I purchased an X-DANTE card from Amazon in late 2020, and used it for a while before realizing some funny business:  my inputs showed up on the wrong channels.  I also had never tested the output capabilities as I did not own any Dante receivers... when I finally purchased one I found that the card outputs did not work whatsoever.

A quick look at Amazon showed no more product available to purchase, and the supply chain woes had just started.  Thus, Amazon could offer a refund, but not a replacement.  As my Dante card was required for my band at the time, and as the faulty card was able to meet my basic needs in the interim, I elected to contact Music Tribe about a warranty repair/replacement in the hopes of less downtime than waiting on the broken supply chain.

After some troubleshooting it was clear to the service department that my card had a corrupted or unflashed firmware image.  I waited for a lapse in band activity and then sent in my card.  They confirmed that the card was defective and unrepairable, but told me I would need to wait for a refurbished X-Dante card to be available, as new X-Dante cards were on hold due to the supply chain issues.  I conceded, and they very nicely sent my defective card back to me so that I could limp along.  I made sure to get confirmation that my situation was covered by warranty.  (It was.)

For the remainder of 2021, I kept in touch with the service staff via email, while they assured me that I must keep waiting, but that they had not forgotten about me.  When gigs reappeared on the horizon, I purchased a second (new) card out of necessity, and made plans to sell it off when my warranty replacement finally arrived.

I didn't keep up my correspondence through the 2021 holidays.  When I finally emailed for an update in early 2022, I received no response.  It is now MAY 17, and I have not heard back since OCTOBER 20. 

I am building out for a new band, and pressing my finances to the limit to get it done.  I desperately need a working replacement so I can recoup my $500 CAD and pay down the mounting debts.  I feel I have been a model customer throughout this arduous process, and I am feeling ANGRY, and entirely righteous in that anger. 

Is anyone else out there experiencing anything like this?  Am I alone?

My ticket was 'partially closed' long ago, and there seems to way to reach Music Tribe without submitting a new ticket (which means re-collecting all that information and admitting the (now long-passed) date of sale.)  

Can anyone advise me before I start up a consumer advocacy campaign and turn into one of those red-faced crazies on the evening news?

I opened this ticket - CAS-596034-Z4S7Q6 - CRM:0048100009283 regarding a malfunctioning display on one of ur Behringer X32 desk. I did receive a response initially. The suggested resetdid not work and I let support know. All subsequent emails have gone unanswered. This unit is about six months old. What other options are there to contact support - I have tried these email addresses [email protected] and [email protected] and no response from either. Please advise.

I just went on staff as a part time employee at my church a couple of months ago.  We purchased a Wing in 2020 and were forced to send it in for service in June of 2021 due to the touchscreen malfunctioning.  Our tech director has been unable to get a response from anyone at music tribe for months.  As of this week he has finished his employment with the church.  I have now been charged with taking over this process.  He has given me the case number that he was initially given upon submitting a service request on the music tribe community service page.  I submitted a form on the "Contact us" page of the music tribe community with all of the previous info and have not received a response.  Can anyone point me in a direction that might lead to some resolution?  We have been without our console for almost a year and have no clue as to if/when we might expect it to be fixed and returned. Needless to say that we are in a bit of a bind with all of this.  Any help would be eternally appreciated!

Hi There,
Just got a Flow 8 and so far I really like it!
Formfactor and functionality is pretty much perfect for my little modular synth live setup.
It even takes Modular Levels without a problem : )))

There's just this one thing that really annoys me:
Some reviewer on youtube explained that there are two Stereo Jacks for the two monitor busses.
Turns out, they are mono! I mean, they are TRS, but balanced mono.
I know, you can linkt them. but still:I need two stereo busses.

That's (to some extend) kind of why I bought the mixer.

Maybe there's a feature request in here :)
Those really should be two stereo outs for mon 1 & 2
If the Hardware really is TRS, maybe this can be upgraded with a firmware update?

I recorded our weekly service to get a recording of the band.  Although all singers and instruments were audible in FOH during the service, only the channels for the two singers was audible on the recording, and what ever instruments their mics picked up.  When I looked at the meters during the recording I can see right and left.  What do I have to do to get all channels recorded.

Simple stuff from a simple man so please keep any replies to words of one syllable. 
did gig on Friday using this kit which have used for a while (8 channel mixer with compatible speakers). 

no problems and kit suffered no trauma. 

2 days later when re set up at home for rehearsals the right hand channel was giving no output. Leads and speaker all ok. Don't think I have pressed a button by mistake to make this happen. 

our band's biggest ever gig in few weeks and lots of rehearsing to do in meantime...any ideas? 

lookingbfor local repair people but not easy to find. 

shop where kit bought (large chain) now gone. 
thanks

I am using a center cluster, plus left and right speakers.
On the X32, there was a way to have a center output for the center cluster that was not the sum of the left and right outputs.
Is there any way to do this with the Wing ?

Thank you

Had the XR18 working with my Macbook and DAW in the morning before a gig. Then, during setup later that night, it refused to be detecetd. Obviously this was very bad.

Any ideas what could have changed?

Running the latest of all of the following: Mac OS, Studio One 5, XR18 firmware,  XR Edit App.