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  • Trusound
    Contributor - Level 2
    2019-10-03

    As i am trying to do the recent firmware update, i am experiencing heavy malfunction.
    After finishing the procedure, BOTH consoles do not boot up, but remain in the linux text screen asking for
    MC -1 login:

    Creating a ticket for service support seems to be an impossible task also.
    Has somebody got an idea, how to resolve this very unpleasant limbo?

    Thanks in advance, Andi

    read more...
    0 646
    • Trusound
      Trusound

      For instance: Is there such a thing like a bootloader, that i can use on my usb stick to reboot the console?

      • October 3, 2019
    • Trusound
      ChaseMcKnight

      Hi @Trusound 

      Are you turning the consoles on while the USB drive is still connected? If so, take out the USB drive and boot. If this isn't the case -- what firmware were the Pro1 & Pro2 on before updating? Do you currently have a support ticket submitted? 

      • October 3, 2019
    • Trusound
      zigson


      @Trusound wrote:


      As i am trying to do the recent firmware update, i am experiencing heavy malfunction.
      After finishing the procedure, BOTH consoles do not boot up, but remain in the linux text screen asking for
      MC -1 login:
      For instance: Is there such a thing like a bootloader, that i can use on my usb stick to reboot the console?





      Hello Andi.... yes there is...


      this same thing happened to me once, and I was quite in panic... (the reason was simple and stupid : after the update the console reboots by itself after you quit the updater (push the button "quit" and wait !!.!!). I was too busy and did not wait this reboot and after shut down  the console it never wanted to boot up again (same problem at yours !!)


      fortunately we have a very responsif  "Midas-Support-Service" here in France and they  helped me to fix the thing within a couple of hours.


      The thing to do - contact your support-service (distributor, importer, etc) - call them on the phone instead of sending mail or creating tickets...; they will provide you a bootable system called "MidasRecoverySystem.zip" (which goes on an USB-Stick and you boot from this stick) - than install a brandnew (or older system); re-boot the console and upgrade again to the latest Firmware....


      if you can't find this particular USB-bootable-system at your retailer/repair/support-service, I can (maybe) provide you one of these.....; just let me know....




      Midas-Support wrote :

      You will need a good quality USB stick containing a FAT32 (Windows) partition with at least 8 GB available. For safety, this should be a separate stick to that used during normal updates, and should be clearly marked.

      Step 1 – Download the right zipped file for your console

      Step 2 – Un-zip the file to the root of the USB stick, the un-zipped file that lives on the root of the USB stick will be called “MIDASRecoverySystem” 


      Step 3 – Insert the USB stick into a port on the failed board; ensure no other USB sticks are connected

      
Step 4 – Power on the console

      
Step 5 – Wait several minutes; the Updater application will display the current stage of the recovery process

      Step 6 – In case of Pro3/6/9, if a licence file was successfully backed up, it will be restored to the console after the new image has been installed; if licence backup failed, the console will need relicensing

      Step 7 – When prompted, by a green message saying it is now safe to shut down the console, perform a hard power down, remove the usb stick and start the console up.

      Step 8 – Once the console has booted, the stick may be reinserted for restoring show files and presets libraries using the GUI's File Manager

      Step 9 - Care should be taken to not leave the recovery stick in the console when rebooting, or the recovery process will be repeated

      Step 10 - Log files will remain on USB stick and can be used to diagnose the original fault
PLEASE SEND THE LOG FILE THAT IS CREATED, TO OUR CARE DEPARTMENT TO DIAGNOSE THE FAILURE REASON

      (in the “MIDASRecoverySystem” root = logfile”) – You can cut and paste this into a mail to [email protected]





       

      • October 3, 2019
    • Trusound
      zigson


      @Trusound wrote:


      As i am trying to do the recent firmware update, i am experiencing heavy malfunction.
      After finishing the procedure, BOTH consoles do not boot up, but remain in the linux text screen asking for
      MC -1 login:


      .........For instance: Is there such a thing like a bootloader, that i can use on my usb stick to reboot the console?





      Hello Andi.... yes there is...


      this same thing happened to me once, and I was quite in panic... (the reason was, in my case, simple and stupid : after the update the console reboots by itself after you quit the updater (push the button "quit" and wait !!.!!). I was too busy and did not wait this reboot and after shut down the console it never wanted to boot up again (same problem as yours !!)


      fortunately we have a very responsif "Midas-Support-Service" here in France and they helped me to fix the thing within a couple of hours.


      The thing to do - contact your support-service (distributor, importer, etc) - call them on the phone instead of sending mail or creating tickets...; they will provide you a bootable system called "MidasRecoverySystem.zip" (which goes on an USB-Stick and you boot from this stick) - than install a brandnew (or older system); re-boot the console and upgrade again to the latest Firmware....


      if you can't find this particular USB-bootable-system at your retailer/repair/support-service, I can (maybe) provide you one of these.....; just let me know....










      Midas-Support wrote :

      You will need a good quality USB stick containing a FAT32 (Windows) partition with at least 8 GB available. For safety, this should be a separate stick to that used during normal updates, and should be clearly marked.

      Step 1 – Download the right zipped file for your console

      Step 2 – Un-zip the file to the root of the USB stick, the un-zipped file that lives on the root of the USB stick will be called “MIDASRecoverySystem” 


      Step 3 – Insert the USB stick into a port on the failed board; ensure no other USB sticks are connected

      
Step 4 – Power on the console

      
Step 5 – Wait several minutes; the Updater application will display the current stage of the recovery process

      Step 6 – In case of Pro3/6/9, if a licence file was successfully backed up, it will be restored to the console after the new image has been installed; if licence backup failed, the console will need relicensing

      Step 7 – When prompted, by a green message saying it is now safe to shut down the console, perform a hard power down, remove the usb stick and start the console up.

      Step 8 – Once the console has booted, the stick may be reinserted for restoring show files and presets libraries using the GUI's File Manager

      Step 9 - Care should be taken to not leave the recovery stick in the console when rebooting, or the recovery process will be repeated

      Step 10 - Log files will remain on USB stick and can be used to diagnose the original fault

      
PLEASE SEND THE LOG FILE THAT IS CREATED, TO OUR CARE DEPARTMENT TO DIAGNOSE THE FAILURE REASON (in the “MIDASRecoverySystem” root = logfile”)


       





       

      • October 3, 2019
    • Trusound
      Trusound

      Hi Zigson,


      thank you much for your help. I recently got in touch with a midas man here in germany. He sent me a recovery file, that contained the folowing file:
      DL2G3.4.4rel-14.image
      Therefore our PRO1 Console now thinks, she's a PRO2. In accordance she does not recognize her DSP within the network.


      So now i am searching for DL1G3.4.4rel-14.image. Can You help?
      Thanks again, Andi

      • October 4, 2019
  • GaryHiggins
    Superhero - Level 1
    2019-10-02
    • GaryHiggins
      DaveMorrison

      Cool. To be able to mix all 48 channels on the AES50 bus looks very powerful. I wonder if the X32 will get firmware 4.0 as well?

      • October 2, 2019
    • GaryHiggins
      Paul_Vannatto


      @GaryHiggins wrote:


      DP48! Looks pretty awesome....



      Yup, it is pretty awesome. But it does require more preparation by the sound engineer. 


       

      • October 2, 2019
    • GaryHiggins
      GaryHiggins

      @DaveMorrison I'm gonna guess it will since in the promo blurb it says it will work with Behringer X32 and since previous firmware releases have been for both X/M32 I don't see firmware 4.0 anywhere just yet though. @Paul_Vannatto I'm most curious about the price, do you have any insight there?. I quickly looked at Sweetwater but it appears they don't even list the device let alone have any pre orders yet.

      • October 2, 2019
    • GaryHiggins
      sonosamas

      Midas DP48 looks like a great piece of gear.  Will it work with Behringer XR18, P16-I, or P16-D?

      • March 24, 2020
    • GaryHiggins
      Paul_Vannatto


      @sonosamas wrote:


      Midas DP48 looks like a great piece of gear.  Will it work with Behringer XR18, P16-I, or P16-D?





      No it will not, because it uses the AES50. The X-Air does not have that.


       

      • March 24, 2020
  • Brothero82
    Contributor - Level 1
    2019-10-01
    M32 Mixers
    0 176
  • JeffBrooks
    Contributor - Level 2
    2019-09-25

    Anyone know where the download went for the M32 edit software?  All I see now is one for the M32C and it looks nothing like the old version that was similar to the look of the console.

    0 210
    • JeffBrooks
      RexBeckett

      @JeffBrooks 


      The same version of M32 Edit is used with all types of M32 console. The console-like look was in an earlier release. Some members may have the old release but it might not support some of the features in the latest console firmware. 

      • September 25, 2019
  • mmisound
    Contributor - Level 3
    2019-09-25

    I have the m32ip and i was wondering if i can put the DN ex card in this mixer.since thats the only difference the m32 live

    0 298
    • mmisound
      RexBeckett

      @mmisound 


      Hello Michael, welcome to the community.


       


      Do you mean the DN32-Live card? You can use this to replace the current expansion card provided you upgrade the console firmware to the latest version.

      • September 25, 2019
    • mmisound
      mmisound

      Thank you very much. and is that the only difference between the m32ip and m3 live?

      • September 25, 2019
  • rhearst1
    Contributor - Level 1
    2019-09-24

    Hi, new to the Midas tribe.  My band has an M32R and I have downloaded the M32-midas app which we use during performances and practices.  I noticed the app has a demo mode and it would be helpful if I could drive the demo mode on my ipad with a demo song so that I could play around with the controls and improve my knowledge.  Is there a way to do that?  If yes, would it require I be connected ipad-with-the-M32R to do this or is there a way I could just work with it at home on the ipad only?

    Thanks,

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    0 263
    • rhearst1
      DaveMorrison

      Hi @rhearst1 


      The Midas control apps only transmit control data; no audio involved. Demo mode is an off-line editor. Demo mode is very useful for learning the system's layout and functionality, and scene/show preparation. Not all functionality is available in Demo mode though. 

      • September 24, 2019
  • ChasHands
    Contributor - Level 2
    2019-09-11
    My setup:
     
    32 inputs of mic and DI into Midas DL32 Stage Box running through the Behringer Cat5 standard 50m reel to the console.  There are no secondary consoles in play.
     
    I choose AES-50A 1-8, 9-16, 17-24, 25-32 as my input sources for the four input banks.  Everything functions as expected.
     
    I connect the KT DN32 USB card to a Mac laptop running a current OS and a current version of ProTools to record, and I also hope to playback as a virtual soundcheck.
     
    FYI - I also record USB flash drive copies of the LR mix each night (recording pre-LR dynamics and pre-LR EQ) so I am only capturing the sounds of the channel processing and mix blends, and I can also use those as general speaker tuning reference material at a new venue, however I would like to be able to work on individual channel sounds.
     
    My expectation of the KT USB card would be that it is capturing raw channel signals, “post" head amp gain (in this case DL32 head amps), and “pre" any console processing (HPF, Polarity, EQ, dynamics, inserts, etc).
    Is that correct?
     
    My expectation after I successfully captured a 32 track ProTools file - which I did - is that I could have a channel by channel virtual soundcheck from the Pro Tools playback, and work on fine tuning channel processing as if the player was playing in front of me.
    Is that correct?
     
    I setup ProTools to recognize the DN32 as the master interface and clock source.  In ProTools, I selected the DN32 as the input device, assigned Input 1 to Channel 1, etc... up to assigning Channel 32 to Input 32, and successfully recorded a 32 channel session from the live event.
     
    Subsequently, in ProTools, I selected the DN32 as the output device, and I assigned Ch 1 to Output 1, etc…. up to assigning Channel 32 to Output 32.
     
    On the M32 Routing Page, on the Inputs tab, I selected Card 1-8, Card 9-16, Card 17-24, Card 25-32 as my input sources for the four input banks.
     
    I’m expecting each channel to see an individual ProTools track associated with that channel - hopefully, coming in through a Trim knob set to “0” so that the channel sees the input at the identical gain that it would have been from the DL32 Stage Box with the original gain of “X” dB dialed in.
    Is that correct?
     
    I’m not seeing any audio except on Channel 1 which is totally overloaded.
     
    Do I have a Midas / KT issue, or perhaps a ProTools issue?
     
    This seems very simple, but I'm not getting the expected result.  Comments?
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    0 696
    • ChasHands
      garyh

      On the inputs page you want either local or aes50a ch’s, not card. Local for whatever m32 ch’s used and aes50a for whatever DL32 chi’s you are using. That’s when the record section (at the bottom of the inputs page in m32-edit) is set active and recording, when playback is active then you want card ch’s. You set that by selecting play at that same location. Also in card out set that to whatever inputs you used as well, that is whatever ch’s you want sent to your card to record. 

      • September 11, 2019
    • ChasHands
      ChasHands

      Well - obviously my earlier reply just dissappeared into the ether...



       


      Your suggestions seem to be more oriented to using the M32 and DN32 USB card in a studio context, and exploring the abilities of the M32 as a DAW control surface.


       



      I am not trying to go back and forth between recording and playback as if it was a recording session.  I am not trying to control the DAW.  I am also not running additional control software on a laptop (the M32Edit software?)  I am just trying to acquire 32 channels of previously recorded soundcheck material to fine tune console channel sounds at a subsequent venue. 


       


      I am under the impresssion that I can playback DAW tracks as soundcheck material during a live concert setup without necessarily putting the M32 into "DAW Control" mode.  Is that correct?




       


      Perhaps I have misunderstood...


       


      You say "On the inputs page you want either local or aes50a ch’s, not card..." How would selecting my stage box or my local inputs access the playback of audio from my DAW?


       


      To restate the details of my first post, I am initially sourcing audio from my stage box via AES50A, and routing that into a 32 track ProTools session successfully.  That was accomplished by setting M32 inputs to the appropriate AES50A banks 1-8, 9-16, 17-24, 25-32, and then by using the ProTools Playback engine setup to locate and select the KT DN32 card as the master interface, and assigning inputs 1:1... 32:32  Recording happened with no problem.


       


      On playback, In ProTools, I  assigned each of 32 tracks of audio to the corresponding mono outputs (1:1... 32:32).  On the M32 inputs page I selected Card 1-8, 9-16, 17-24, 25-32 as my M32 channel1-32 sources.  This is where I have the problem.  I only get audio on Channel 1.


       


      I'm not sure how your suggestion applies to my situation or what I am trying to acomplish.


       


      Please elaborate.

      • September 12, 2019
    • ChasHands
      DaveMorrison

      @ChasHands 


      It looks like your setup is correct. This is the way it's supposed to work. Now it's troubleshooting time. Do you really have 32 channels on the USB? Is the M32 receiving all 32? Under the Setup > Card tab, Do you have 32 In/Outs selected? If you want to post your current scene file, we can take a look.

      • September 12, 2019
    • ChasHands
      ChasHands

      Well, thank you for confirming that this is something that should be possible, and that my general approach seems sound.


      That’s a good thought to look  at the Card set up page.  I was unaware of that page until I watched a Music Group webinar (with Justin? & John?) this morning. If I recall correctly, there are 4 options determining how many outputs and how many inputs.


       


      As my recording happened exactly as intended, I conclude I have 32 out.


       


      It seems like the input options were 32X32 and 32X8.


       


      Even if it were set to 32X8, why would I only see audio on channel 1?   I think I would see audio on channels 1 through 8.


       


      There is definitely audio evenly distributed on every on every track  of the recording.


      I will be on site tomorrow, and be able to check some things and get some scene files at that time. The console is living onsite for a 10 week show.  It is possible I have an output configuration wrong in ProTools but I have also been working through that process this week, and believe I did it correctly.

      • September 12, 2019
  • TrontinOlivier
    Contributor - Level 3
    2019-09-06

    Hello,

    I've a M32C a DL153 and SD8, an Xtouch, an Ipad and a MacBook pro. My goal is having a screen follow the Xtouch select button. I've tried with Ipad M32Mix app, Mixing Station Pro (turning the "follow mixer" parameter but still not working) and after also on my Macbook pro with M32 edit app and it never follows. I prefer a wired connection but I saw a video somebody connect a BCF2000 to a android tablet with Mixing station Pro and control via Midi then the tablet control the mixer via Wifi (I tried with my Ipad and X touch and never get it worked). Many people on FB said it's possible but can't explain properly. So if somebody here can explain to me I'll be very happy Thanks even if only PC works I can buy a cheap one to run the M32 edit and finally have a screen following my actions on X touch. I've tried many difernt way so please if you have the key can you explain very clearly Many thanks

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    0 188
  • AudioGuyPa
    Contributor - Level 1
    2019-09-03

    A littel help needed. My channel 6 fader wont decouple when selecting layer 17-32 or Aux layer. Simply put when I raise and lower Channel 6 or 22 or Aux6 the fader moves on all 3 layers.

    Any suggestions would be helpful.

    Note: 5-6 are stereo linked on Layer 1-16 set to Rhthem Guitar Right
    22 is not linked on layer 17-32 it is set to Snare Bottom
    5 and 6 are linked in Aux layer set for Tracks in.
    I tried to unlink ect. with no luck. For now I simply moved everything on Aux Layer and 1-16 layer.

    Id like to resolve even if it means replacing this fader.

    Thanx

    read more...
    0 164
    • AudioGuyPa
      Paul_Vannatto


      @AudioGuyPa wrote:


      A littel help needed. My channel 6 fader wont decouple when selecting layer 17-32 or Aux layer. Simply put when I raise and lower Channel 6 or 22 or Aux6 the fader moves on all 3 layers.





      Hi Ron,


      Welcome to the forum. In all likelyhood, the source of channel 6 is also a source of another channel strip that is linked. If you export your scene to a file and attach it to your next post (Choose File below), we can help you find it.

      • September 3, 2019
  • GuntherMai
    Contributor - Level 2
    2019-09-01

    ... is still missing. 3.4.4 is not working with a console file including VSS4 (performing some funny nonsense to the FX Rack) 

    Hoping for soon release ... 

    2 288
    • GuntherMai
      AlanLawson

      Me too. This is really important and actually mission critical. How are people with Pro1 and Pro 2 consoles managing for whom the Offline Editor is a regular part of their workflow? Is an upgrade coming soon and also, can I presume it will be totally compatible with the latest Mac OS?


      Ta heaps!


      Alan

      • October 5, 2019
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