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241,815 members
118,128 posts
  • New
    josianmedina
    Newcomer - Level 1
    2021-07-29

    Hello guys, I have a GO XLR MINI that intermittently disconnects. I have changed the cord twice, I have attempted different computers and the issue remains. It appears to be a hardware issue internally since the port is steady and firm when plugged into. 

     

    I have set up a service request but it says completed with no further data. I am not sure if they are dismissing my ticket or what is going on since its impossible to speak to someone via phone support. My product was registered and is under warranty but IO am not sure how to proceed here. 

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    0 11
    • josianmedina
      WilliamR Hello, William from musictribe here. Can you let me know your case number so that I can look into this for you?
      • Thu at 4:10 PM
  • New
    stamperdog
    Newcomer - Level 1
    2021-07-23

    Whenever I start goXLR, it tries to check for updates.  Takes a long time and comes back with unable to connect referencing a 404 message.  Checked.  My software is up to date.

    How can I change it so that it connects?

    0 14
  • New
    LordVarus
    Newcomer - Level 1
    2021-07-12

    Is it possible to use the GOXLR and the Mini on one PC? I'll tried but i only can use one with the Software.

    0 11
    • LordVarus
      Dale_M No sorry , the app will only work with 1 at a time.
      • Jul 13
    • LordVarus
      LordVarus That should be writen in the manual or the Web Page.
      • Jul 13
  • New
    Googester
    Newcomer - Level 1
    2021-06-27

    Good afternoon.

    Just FYI, I am new to all this so I am a beginner.  I have a Shure mic, laptop, GoXLR, Sony camera and external speakers.  Even after watching the videos I am still trying to understand how some of the devices fit into the ecosystem.  End goal is to record videos for Youtube.

    I was wandering if anyone knows the best way to connect the external speakers to the GoXLR so that I can control the volume of the external speakers from the GoXLR.  At the moment the speaker volume is controled from my laptop volume buttons.  

    Also, what is the best way to fit the Sony camera into all this?  

    Any help will be greatly appreciated.

    Thank you in advance!

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    0 25
    • Googester
      WilliamR Hello, You can do what I do. I create two profiles. One profile with just headphones that I use solely for streaming and chatting. That way, you won't have any issues with feedback or echos. And the other profile for speaker playback for just surfing the internet and listening to music without using the mic. You want to turn the mic off if your speakers are on because the problem is, your microphone will pick up whatever is coming out of the speakers.
      • Jun 27
    • Googester
      Googester

      Thank you very much for the suggestions! A huge help!

      • Jun 27
    • Googester
      Googester

      One other question if you don't mind. I know the GOXLR only works on Windows. But will it work with ECAMM Live? Because it only operates on Mac. So I wasn't sure if they could work together.

      • Jun 28
    • Googester
      gauravdhaka Thanks for the clarification.
      • Jun 28
  • New
    Kaaizen69
    Newcomer - Level 1
    2021-06-24

    I had to buy my GoXLR from a amazon UK store. problem is im in AUSTRALIA. not easy to send back if issue.
    I have setup my GoXLR correctly from what I can tell.

    I watched youtubes and a google and followed every step.

    However for some reason the broadcast stream mix is dead. Nothing is hearable in Streamlabs OBS or OBS.

     

    so a quick run down.

    SETUP

    Routing table setup

    Windows audio default devices and music app setup

    Windows audio selection

    OBS & Streamlabs OBS audio setup

    GoXLR audio & mic setup (SHURE SM7B DYNAMIC MIC, Headphones Astro A50)

     

    I have tried everything i can thinnk of but NO sound comes thru the BORADCAST STREAM MIX. in obs u can see and audio visual thru on the bars. so i tried added the mic manual in there an i can see the bars move when i talk. so its not the mic its something to do with the GoXLR broacast Stream MIX....

    NOTE: the other things i have installed are (STREAMDECK, & VOICEMOD) I thought voicemod might be an issued so i completely shut it down and still issue.

    NEED HELP URGENT... !

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    0 33
  • New
    Lucos
    Newcomer - Level 1
    2021-06-17

    Hello Everybody! 

    I have an issue. I want to connect my Soundblaster Z to the Go XLR Mini, in order to have the quality sound of the DAC and manage the sound volume with the Go XLR.

     

    I tried to connect the SBZ Line Out 1 to the Line IN of the GOXLR, but not sound gone throught the channel, then in my speakers/headset.

     

    I cannot connect the optical line because the metal wing that stop the connector is broken, and it unplug constantly, it's not a safe connection.

     

    Then i'm here to understand WHY i doesn't hear the sound. It's a Windows sound setting wrong? It's a connection mistake?

    Please help.

     

    I just want the DAC quality sound, and the comfort to manage the sound level and the other channels in case i want to make some streaming. 

    Attached a fast draw of what i did. 

     

    Regards and thank you!

     

    Luca

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    0 36
  • New
    Benji821
    Newcomer - Level 1
    2021-06-08

    Three of the Four Backlights for the Mixer Channel faders top label displays are working just fine. Working being that they're full bright and there isn't any negative lighting occuring. One, on the other hand, is permanently stuck on super dim if not off entirely and only receiving light from the display next to it. I've gone through the software to try and remedy this, but it's just permanently stuck this way, even in other colors, and I don't know if I am missing something or if it's defective? Has anyone had this issue or how to solve this? Picture doesn't do it much justive, but with my eyeballs, the left side image is really dark.

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    0 31
    • Benji821
      WilliamR Hello, William from musictribe here. Please click on the support link above and open a tech support ticket and someone will get this sorted out for you asap. If you could send a quick video clip with the case, this would be very helpful.
      • Jun 8
  • New
    xqLOgu
    Newcomer - Level 1
    2021-06-08

    Hello,

    I have a Problem with the GoXLR and Apps like Microsoft Teams and PowerPoint...

     

    Product: GoXLR Mini App/Firmware/Dice: 1.3.3.130

    Summary of Issue: Sharing Screen in Microsoft Teams or Recording Screen - Audio laggy and cuts out

    How long have you had this issue: Since the purchase of the GoXLR

    Steps you have taken to fix your issue: Reinstall GoXLR, Microsoft Teams, other Programs and also reinstallation of the whole Windows.

    Full explanation of your issue: When I join a Teams meeting and have to share my screen I cant hear any of the guys within the meeting. Their voice is just laggy and always cut out. I just noticed, that when I´m going to Record a PowerPoint Presentation, the Audio effects got the same issue, I also played the sounds via Windows App, also the same problem.

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    0 32
    • xqLOgu
      NicJonesMT hi XqLOgu.
      Could you please click support at the top of the page and submit a Technical support ticket.
      I need you to provide screen shots of your Windows Advanced Sound menu and how you have the app configured. From there I can try to advise you further.
      • Jun 8
  • New
    AndrewBroughton
    Contributor - Level 1
    2021-06-08

    Is there a MacOS app for this device?

    0 31
    • AndrewBroughton
      ChrisEdwards1 Hi AndrewBroughton

      Unfortunately not, Mac OS has some limitations with how GoXLR works, rather than supporting mac OS with only half the features, we have decided that we won’t support mac OS on GoXLR and GoXLR Mini. Any products that can be fully utilized in Mac we are committed to supporting the best we can.
      • Jun 7
    • AndrewBroughton
      AndrewBroughton

      Thank you for your reply. Can you suggest a product like this with MacOS/iOS support?

      • Jun 8
  • New
    RyGuyGaming
    Newcomer - Level 1
    2021-06-03

    Hey, so randomly what would happen when i would be on my computer the app would stop working and the sound for my computer would stop. I cant talk on my mic, nothing. when i switch to the app, the app loads for a second, then closes. When i tey to reopen the app to get my sounds back, i get an error message of the app being timedout. I try running it in administrator and says the same message. The only way i fix it is having to restart my whole computer, and i find it really annoying that is the only way to get my sound back. I will show you the message it shows me when it crashes and me trying to relaunch it. I would love if anyone can tell me why this happens, because i feel like i wastyed $500 on this device. Thanks!

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    0 40
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