Good morning,

I moved my GoXLR from my basement office to my new office in my upstairs spare room. Somehow after that move, I can't get the GoXLR to power back up. I've replaced the power cable with a new one, and even then, when plugged in, the system remains blank.

I reached out with a ticket on the 9th, which was closed on the 12th, with no response. I then opened another ticket a few days later and got a response that it should be handled under warranty repair. That was on the 19th, and I've had no confirmation of the next steps or that my messages were received. If someone could please help me with the next steps, that would be great, as for the past two weeks now, my Shure mic has been nothing more than a desk ornament. 

Hey there, I recently bought a TC Helicon blender. I've encountered. A couple of issues while setting it up.

- All the instruments are only being heard on the left headphone. The talk feature can be heard across the spectrum but the rest in panned hard right. Not sure how to adjust that.

- I'm having trouble getting the app connected to multiple phones. On the Android app I can connect 1 phone but then there's no option to join. Afriends network available when we try to add other phones. 

Can I please get some assistance with this? Thanks very much.

Akash 

I'm not sure what part of the mixer is the issue but whever I share my screen and/or window on discord, the audio immediatly begins cutting out. Sometimes if you wait long enough it comes back, other times it doesn't.

I just did a fresh reload of Windows 11 and hooked my headset to my PC and had no issues. I just hooked my mixer back up and am once again having this issue.

I have the Mini setup with my microphone. I want to want to redirect the Music, Chat, and System outputs to system default. I understand the intent for the device is for all these things to plug into it directly, but that's not desirable for me. I have studio headphones and a high quality sound card to match that's already configured/tweaked. Similarly, I don't want to run additional line out/line in cables. Since these are devices already registered and, presumably, working in Windows, I should be able to simply redirect them. However, applications like Voicemeeter operate with an input first approach and I need to start with outputs. I'm not an audio engineer or driver designer so I'm not aware of the secret sauce to get that to work. Alternatively, I don't see in the GoXLR app how to reassign these channels natively. In short, I want the XLR Mini to simply be an EQ slider but still take advantage of my existing hardware and setup.

I don't think I'm the first/only person with this problem. How have others solved it?

Thanks.

Hello,

My mini quit working after a driver update and my pc no longer recognizes the device. I updated the driver because I was getting loud pops in my headphones, then I heard and felt a loud pop from the GoXlr Mini. After the driver update application successfully installed the new driver,  the mini is no longer listed in the available sound output devices.  I created a ticket week ago and have not been responded to about this and hopefully getting a new unit shipped to me as I do feel the unit I received is defective. The case number issued to me is:

 CAS-595726-G2G3C3

I purchased the unit through Amazon a little over one month ago, but the that return window has closed. Any help is greatly appreciated.

Thanks