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223,680 members
97,897 posts
  • New
    Pastor1
    Newcomer - Level 1
    2021-04-03

    Good day, I purchase the abovementioned item from the Guitar Center in Winston Salem, North Carolina and also purchased a PCPA NEW 36 MONTH ACH PROTECTION PLAN SKU #2143775000, the mixer does not work and I was advised to make a claim through ASURION, who advised me to request the RMA from BEHRINGER. I have been going from place to place to get a refund even though I willing paid for the protection plan at the time of purchase....Please HELP ME! I don't know what a RMA is but I was told to request one. Anticipating your quick and favorable response. God Bless!

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    0 3
    • Pastor1
      Dale_M Good day, an RMA is a "Return Material Authorisation" which if you remove the jargon is a means of creating a unique returns number (or job number) for conducting a repair and processing the item back to the customer. To organise an RMA repair please go to the Support tab above and create a new Service ticket, please include your proof of purchase invoice (normally a PDF file) and ensure you add as much detail as possible regarding the fault. Also include your full address and contact number. A member of the team will advise you on the process. I hope this helps.
      • Apr 3
  • New
    NeilMoore
    Contributor - Level 1
    2021-04-03

    Does anyone know if there is any more detailed information about the adjustable paramaters for effects presets anywhere? I'm looking for details of;

    • How the reverb decay percentage relates to time
    • What the difference is between the Instrument and Vocal options (excluding the obvious)
    • What the Pre Delay time is for the presets that have it
    • What the filter range is on the delay presets that have it

    I was hoping that there would be more information in the manual but other than the quickstart guide there isn't one. 

    Thanks in advance 

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    0 9
  • New
    wrh22967
    Newcomer - Level 1
    2021-04-02

    hi I have a xr16 and I'm trying to route several channels to 1 of the Aux outputs, can I do that?  I can select one channel at a time but I haven't been able to select more than one at a time...  FYI I'm using an iPad 

    0 12
    • wrh22967
      Paul_Vannatto You need to send channels to a mixbus, then assign the mixbus to an Aux Out. Using X-Air Edit, select a mixbus (eg bus 1) on the right side, then raise the desired faders that you want to send to that bus. Then in the In/Out, Aux Out screen, assign that bus to the desired Aux Out.
      • Apr 2
  • New
    peter1965
    Newcomer - Level 1
    2021-04-02

    Hi, I wonder, is there any known solution to multitrack recording from XR18 to some small platform like Raspberry Pi. Some basic functions needed, just record, pause and stop. 

    0 12
    • peter1965
      Paul_Vannatto You can install Ardour and/or Reaper on the Raspberry Pi 4 which would give you multi-track recording.
      • Apr 2
  • New
    dannyc116
    Newcomer - Level 1
    2021-04-02

    Hi, I need a power cord for a GOXLR Mini. I accidentaly cut through the power cord with scissors and would like to buy a new power cord. It's not a warranty issue, and even if it was, I tossed out all the boxes and paperwork already.

    0 8
    • dannyc116
      ChrisEdwards1 Hi dannyc116, if you have not yet done so I would recommend submitting a spares ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spares tab and submit a ticket. Many thanks
      • Apr 1
  • New
    Mike7300
    Newcomer - Level 1
    2021-04-01

    For my FOH connection I plan to feed the X32 to a splitter but I think I would prefer the FOH connections to be in front rather then back to make it easier to plug into.  What kind of device do I need to get the connections to the front?

    0 11
  • New
    paultong0101
    Newcomer - Level 1
    2021-03-31

    I bought an X32 rack last month. Updated the firmware to v4 and installed the Edit software. All good. But whenever I playback from either my iMac or Macbook Pro (both running Pro Tools and iTunes on Mojave) I get intermittent crackling and pops via the monitors (and visible on the x32's metering) similar to sample rate mismatch.

    I bought a UPS to eliminate any potential bad power causes, but the issue is still there. The cracks and pops hit close to digital zero, regardless of playback level. 

    I have set the Aux to 'Card 1-2' in the routing to facilitate playback via USB.

    Any help would be appreciated as I've been trying to diagnose this for over a month and am at the point of just returning it for a refund!

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    0 10
    • paultong0101
      Paul_Vannatto Is the clock rate (44.1K or 48K) on the X32 Rack identical to what is set in ProTools? The clock rate is set in Setup, Mixer, Sample Rate (in X32-Edit).
      • Mar 31
      • Behringer X32 Rack making cracking and popping noise when connected to Pro Tools or iTunes.
        paultong0101 Yeah, they're both both set to 44.1Khz!
        • Mar 31
    • paultong0101
      Paul_Vannatto Do you have the USB plugged into a USB 2.0 (black)? The X32 USB port is 2.0 and does not work well with the newer 3.0 (blue) ports. Also try adjusting the buffers (increasing) and replacing the USB cable (yes they can go bad).
      • Mar 31
    • paultong0101
      StephenEvans What's your buffer size set to?
      • Apr 1
  • New
    hungsterx1980
    Newcomer - Level 1
    2021-03-31

    Hi!

    I installed asio4all drivers to my PC, Win10 64bit. I connected a mic to my Q502USB and then a USB cable, which was included in my product, to my PC.

    But I can not hear anyting from my MIC and the device seems not be found at all. In my device list there is a USB unkown to me which is conflicting, this is hopefully the Q502USB device.

    Why is it conflicting? Also asio4all drivers are very cofusing, is it drivers or just documentations? I do not see any drivers when I downloaded it, I got it installed but I have only manual to use.

    Can someone help me here? 

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    0 17
    • hungsterx1980
      RexBeckett Hi there, ASIOALL is an optional add-on driver that allows ASIO-enabled software (e.g. DAWs) to access USB audio interfaces with lower latency. The Q502USB should be recognized and installed by Windows 10 using its standard USB Audio Codec driver. This needs to be done before ASIO4ALL can use the interface.

      See if these notes help: https://community.musictribe.com/discussions/77059/297127/windows-10-and-stereo-usb-mixers-interfaces
      • Mar 31
      • Cant record with q502USB since I can not find the device in my pc
        hungsterx1980 OK then I have the problem that it didn't recognized by my PC. Where can I get help with that? If I connect with only the USB, ie no line in at all, I wonder if I should see the same devices as you shown in the link.
        • Mar 31
    • hungsterx1980
      Dale_M Hi there, please submit a Technical support ticket via the Support tab above.
      • Mar 31
  • New
    Rpj2021
    Newcomer - Level 1
    2021-03-31

    Turned on new mixer and started downloading the firmware update, the firmware never transferred to the mixer and after a couple of reboots with the on-off switch the mixer won't come on at all. Anybody experience this or have any suggestions?

    0 9
    • Rpj2021
      PedroRodrigues Dear Customer, we’re sorry for your experience. Please contact us on our Community for any technical support or after sales service.” https://community.musictribe.com/pages/support
      • Mar 31
    • Rpj2021
      KevinMaxwell I had the same problem and I found the directions in the OSG (quick start guide) and was able to bring it back to live. With it hooked up to the computers USB, I just didn’t realize that I would only see the wing drive appear on my computer and nothing on the Wing itself till I corrected my mistake.

      It is working again. Thank you Music Tribe/Behringer for making a way to fix the mistake that I made.

      From QSG

      Note, although WING will always boot using the most recent firmware in that drive, it is recommended to delete older firmware files or move them to a subfolder. If the console does not boot up normally, you can still update the firmware using this procedure:

      • With console powered off, connect a USB cable to the rear panel port and to your computer.

      • Press and hold the Select button next to the Main Display, then power the console on.

      • An OS and DATA drive will appear on your computer, similar to connecting a flash drive or external hard drive. Double click a drive to open.

      • Drag the new firmware file into the OS drive.

      • Note, WING will always boot using the most recent firmware in that drive.

      • After the file has transferred, eject the virtual drive. The console should reboot automatically with the new firmware installed. If it doesn’t, power cycle the console manually.
      • Mar 31
  • New
    melg
    Contributor - Level 1
    2021-03-30

    Hi

    can i use the aux outputs on a x18 for headphones in a studio? Only getting mono through the headphones 

    cheers

    0 33
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