• New
    Musiccc3000
    Newcomer - Level 1
    2021-02-09

    Im at the point of buying a Midas  Venice 16U; 

     

    The seller used it as an backup and said it turned off, then on then off (while being connected to a generator);

    I might be a easy fix or the unit might be bricked; the seller doesnt really care to invest a repair.

     

    Are parts still available and what could be a possible fix (theres no voltage on the internal PSU according to the seller)

    read more...
    0 5
  • New
    RenzoNerucci
    Newcomer - Level 1
    2021-01-28

    Good morning,

    I bought a Midas VF24 and I have this problem..

    I switch on the mixer and It Will go on whenever It wants, but when it's on is ok. The problem it's Just on the start.

    Some ideas?

    0 6
    • RenzoNerucci
      DavidKnighton Hello Renzo,
      Is the environment colder than average? Sometimes this can happen if the ambient temperature is extremely low. Otherwise, I would lean towards a replacement PSU. You might want to check the PSU connectors and cabling are all seated properly, as a bad fit could also cause problems,.
      • Jan 28
  • New
    TurdFerguson19
    Newcomer - Level 1
    2021-01-24

    Hi everyone, I'm new to the forum but not to Midas, I have recently purchased a pristine Venice F32. The only issue is my channel #4 fader is missing ? at least the knob plus the slider, the body is still on the circuit board. Can someone point me in the right direction for a replacement fader plus the knob? 

    read more...
    0 9
    • TurdFerguson19
      Nigel67 Hi, please click on the support tab at the top of the page. In the new page that opens, scroll down, click on the spare parts tab and submit a ticket. One of my colleagues will then get back to you with pricing and availability. many thanks
      • Jan 24
  • New
    Miklos
    Newcomer - Level 1
    2021-01-12

    Hi there, 

    I wrote to your service team and they suggested I should write to you intead. My Midas XL4 

    has a broken IC circuit in the motherboard, i need either a new motherboard or just another IC cucuit. 

    I Have attached a picture in hope that someone in your network can help with this as without this the console 

    will be completely worthless, and that would be really bad. 

     

    Thanks in advance 

    read more...
    0 19
    • Miklos
      Nigel67 Hi Miklos, I am going to set up a case for this. I will e-mail you in the next few hours and we can go from there.
      • Jan 12
  • New
    Geoffwalker55
    Newcomer - Level 1
    2021-01-08

    Hi I have a midas f32 operating on windows7 using protools12 and a uad thunderbolt device somehow my pc aint seeing the mixer if i click on the midas icon i can see it anyone know how i a get rouind this issue please i would normaly take my rig to Parr Street Studios in Liverpool but thanks to covid this is not possible any help would be gratefullt welcomed

    Thank you

    Geoff

    read more...
    0 16
    • Geoffwalker55
      john0121 Hi Geoff, is this the firewire version or the USB version? Either way it would be best to fill out the tech support form via the Support button (top of page). A member of the team can then work through some troubleshooting with you. Thanks
      • Jan 10
  • New
    slowstar1
    Newcomer - Level 1
    2020-12-16

    Please, help me to order Fire Wire card for my Venice F32 mixer, it is broken and I need to replace it ASAP, your help will be much appreciated!

    Sincerelly,

    Slobodan Markovic,

    [email protected]

     

    read more...
    0 31
    • slowstar1
      Dale_M Dober dan Slobodan, you simply need to go to the above tab, hit support, +create a care ticket, then drop-down to Spares -from here simply ask for price & availability of Q09-AD600-41000 (VeniceF32 Firewire PCB T-VN214C-02) I hope this helps.
      • December 24, 2020
  • New
    Laumee
    Newcomer - Level 1
    2020-12-12

    Hey everyone, I have encountered a problem with my venice f24, one of the groups is not responsive when I route channels to it. I did check all the others and they are absolutely fine, just one (group 2) does not get signal into it, nothing on a meter, no output and it's been working fine the other day. Maybe anyone had this issue before? Any help would be highly appreciated.

    Thank you in advance

     

    read more...
    0 21
    • Laumee
      Dale_M Hi Matas, if you have concluded that the Group 2 is faulty and nothing will route to it like the others it would be advised to look at organising a non warranty repair via a support ticket/service request, we can then advise the best course of action.
      • December 14, 2020
  • New
    Brgrpyrmd
    Newcomer - Level 1
    2020-12-03

    I am looking for the schematic or full sevice manual for the midas venice f32. There is an engineer close by that needs it to fix my machine.

    0 12
  • New
    Janus
    Newcomer - Level 2
    2020-11-25

    Hi

    What is the normal repsonse time, when one submits a support ticket?.
    It's been over a week now.

    0 14
    • Janus
      Janus Also, would the Midas EPS1200 external PSU be suitable for a Venice F16 firewire mixer?
      • November 25, 2020
    • Janus
      DavidKnighton Hello Janus Jensen,
      Sorry to hear you case hasn't been answered. Can you tell me your case number please? It should begin with CAS-
      I'll get someone on it immediately. As for the PSU question, I would not recommend the EPS1200 for the Venice F mixer. That Power Supply was designed for the original Venice consoles, non Firewire non USB version.
      • November 25, 2020
      • New PSU
        Janus I just got the email reply i waited for.
        Thanks for the input regarding the EPS1200.
        • November 26, 2020
  • New
    CPMixing
    Newcomer - Level 1
    2020-11-12

    Hi,

    Just yesterday I was doing some tests at my studio and decided to plug in the FW 400-800 cable from my Midas Venice F32, into my OWC TB2 Hub that has a FW 800 port. The computer would not recognize it, so I plugged directly into the iMac with a FW 800 to TB2 adapter. Same issue. I then tried on my Macbook Pro (early 2013 retina 15" with High Sierra), no device detected still. I then uninstalled the Midas drivers and re-installed, both on my iMac and Macbook. No change. I then tried shutting the computer down, then turning the Midas off and back on, then re-booting the computer. Still no device detected. I also tried all of these same things with a different cable, same issue.

    It's been a looong time since I tried the Midas as an interface and this was the result. We also have 2 Apollo 8's and since I almost never need more than 16 inputs, I don't bother to use the Midas as a Digital Interface, only to monitor and run HP mixes. Only thing I noticed as far as the FW card is concerned, is the FW 400 port is a little loose, but still makes a solid connection(from feel at least) with the cable. The leds still light up above the sample rate and clocking text.

    Do I need a new FW Card? Any other troubleshooting I could try? Any specs not mentioned are below. Thanks for the help!!

     

    Computer Specs

    21.5” iMac running Sierra OS Quad CORE i7 3.1GHz Processor 16GB RAM
    1TB SSD

    Interfaces-2x Apollo 8 Blackface 2nd Gen, Dual Core(Thunderbolt 2) -Midas Venice F32(FW 800)

    Thunderbolt Hub-OWC 12 Port Thunderbolt 2 Dock

    DAW-Pro Tools 12.6.0 

    read more...
    0 62
    • CPMixing
      DavidKnighton Hello Chris Pummill,
      Mac OS El Capitan is the latest OS that our firewire driver will support. I would suggest testing on an earlier OS, or if you have a Windows 7 machine with firewire, you can try that as well with the PC driver.
      • November 12, 2020
      • Midas Venice F32 FW Issues
        CPMixing Thanks David! Unfortunately, with our other DAWs and plugins, we can't go back OS-wise right now. It's a bit of a tricky setup because I record and mix out of the studio frequently, but we pay our bills by renting our space monthly to 10-15 different people. So any changes at all need to consider a large group of people. Worst case scenario, we just don't use the Midas as a digital interface anymore.

        Is there any way to tell if the FW card is working without reverting our computers to prior OS'?
        • November 12, 2020
      • Midas Venice F32 FW Issues
        CPMixing Also, I can't be 100% sure, but I believe I've used the Midas as an interface with the iMac and Sierra OS a few years ago with great success. Since we purchased our Apollos, I haven't bothered to use it, which is what led to the current confusion and troubleshooting. Nothing has changed on our iMac in YEARS because of potential compatibility issues and because its incredibly stable as-is.
        • November 12, 2020
    • CPMixing
      Dale_M Hi Chris, no not really as this is the only way to check the FW card is "seen" by the computer, you could try an old laptop running on an earlier Windows software but it's not guaranteed much past WIN 8 from memory, it def works on XP/Vista/Win 7/Win 8 and as my colleague David has stated on MAC up to El Capitan. It can be made to work with Sierra/High Sierra but these are unsupported workarounds, that said many users have had success -there was a KB article on it but the attachments are down at present. I think my suggestion with a laptop may be worth verifying if you can get hold of one as a starting point.
      • November 12, 2020
      • Midas Venice F32 FW Issues
        CPMixing Thanks Dale! Having read up on SIP and how it can help with newer OS's seeing the MIdas, is there any major downside to disabling it, even temporarily?
        • November 12, 2020
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