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288,999 members
171,458 posts
  • New
    thezer0lag
    Newcomer - Level 1
    2022-05-24

    Good morning,

     

    I moved my GoXLR from my basement office to my new office in my upstairs spare room. Somehow after that move, I can't get the GoXLR to power back up. I've replaced the power cable with a new one, and even then, when plugged in, the system remains blank.

     

    I reached out with a ticket on the 9th, which was closed on the 12th, with no response. I then opened another ticket a few days later and got a response that it should be handled under warranty repair. That was on the 19th, and I've had no confirmation of the next steps or that my messages were received. If someone could please help me with the next steps, that would be great, as for the past two weeks now, my Shure mic has been nothing more than a desk ornament. 

    read more...
    0 23
    • thezer0lag
      PedroRodrigues Hi thezer0lag, thank you for your post, can you please provide both case numbers submitted so I can investigate this matter and assist you on this matter going forward. Meanwhile I would suggest to confirm that you are using a Standard 12 V DC, centre negative < 1 A PSU . Thank you
      • May 24
      • Go XLR Power Issues
        thezer0lag Here is the most recent case number CAS-602340-K3R7Q6.

        I have verified that the replacement cable is one that meets the standards given.
        • 1
        • ·
        • May 25
    • thezer0lag
      Dale_M Sorry to hear this, can you advise your ticket numbers please?
      • May 25
      • Go XLR Power Issues
        thezer0lag Here is the most recent case number CAS-602340-K3R7Q6.
        • 1
        • ·
        • May 25
    • thezer0lag
      PedroRodrigues

      Hi thezer0lag,thank you for providing the case numbers, I was able to request the Service Department to look in to this matter and to prioritize this case. They will manage this matter directly via case number. Thank you

      • May 25
      • Go XLR Power Issues
        thezer0lag Maybe this is an issue on my end, but since I put in my 1st request on 5/9 this is all I&#39;ve seen. I&#39;ve had one email sent to me but on my end, this is all I can see in the ticketing menu.
        • Jun 8
      • Go XLR Power Issues
        thezer0lag
        • Jun 8
      • Go XLR Power Issues
        thezer0lag
        • Jun 8
    • thezer0lag
      PedroRodrigues Hi thezer0lag, thank you for your post, I have confirmed that you will be contacted by our Service Department ASAP. Thank you
      • Jun 9
  • New
    MrMDA
    Newcomer - Level 1
    2022-04-20

    Hello,

    My mini quit working after a driver update and my pc no longer recognizes the device. I updated the driver because I was getting loud pops in my headphones, then I heard and felt a loud pop from the GoXlr Mini. After the driver update application successfully installed the new driver,  the mini is no longer listed in the available sound output devices.  I created a ticket week ago and have not been responded to about this and hopefully getting a new unit shipped to me as I do feel the unit I received is defective. The case number issued to me is:

     CAS-595726-G2G3C3

    I purchased the unit through Amazon a little over one month ago, but the that return window has closed. Any help is greatly appreciated.

    Thanks

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    0 15
    • MrMDA
      WilliamR Hello, WIlliam from musictribe here. I have grabbed your case and I will reach out to you first thing in the morning to get this sorted out for you.
      • Apr 20
      • GoXLR Mini quit working
        MrMDA Hello WilliamR,
        • Apr 25
      • GoXLR Mini quit working
        MrMDA Has you been able to make any progress with my case?
        • Apr 25
  • New
    cctc1231014
    Newcomer - Level 1
    2021-09-18

    I am looking for a power source for the Go XLR.  The power source is listed as an intertek ep 4001528.  Does anyone know where I can find one?

    0 99
    • cctc1231014
      john0121 Click support at the top of the page and fill out the spare parts request form, the spares team will advise you on price and availability.
      • September 19, 2021
  • New
    edecker83
    Newcomer - Level 1
    2021-08-25

    I purchased the GoXLR back in November, it broke within three months (with no explanation from the tech support about how), and so I sent it back.  It's been since early February and I haven't gotten ANY word from TC Helicon. I don't know how to get in touch with anyone about this matter, no emails, no phone numbers, nothing. I just want to get a refund on my broken purchase that I'm no longer interested in and have no use for. I know parts and mixers are on backorder so that's why it's been taking so long, but I just want this headache over with.

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    0 53
    • edecker83
      Dale_M Hi there, if the unit failed outside of 3 months the seller would not be under any obligation to replace or refund this as DOA only applies to the first 30 days. Music Tribe can only offer you a warranty repair for this item as long as you still have your proof of purchase invoice. Can you advise if you already have a case number? Also where is the unit at the moment?
      • August 25, 2021
      • Don't Know Who Else to Ask
        edecker83 According to Panurgy, whom I was instructed to send it to, TC Helicon has it right now and has had it for three or four months. I do have proof of purchase. I think this is the case number? CAS-421286-J6X3V2. I can provide the RMA too if you would like.
        • 1
        • ·
        • August 25, 2021
  • New
    RyGuyGaming
    Newcomer - Level 1
    2021-06-03

    Hey, so randomly what would happen when i would be on my computer the app would stop working and the sound for my computer would stop. I cant talk on my mic, nothing. when i switch to the app, the app loads for a second, then closes. When i tey to reopen the app to get my sounds back, i get an error message of the app being timedout. I try running it in administrator and says the same message. The only way i fix it is having to restart my whole computer, and i find it really annoying that is the only way to get my sound back. I will show you the message it shows me when it crashes and me trying to relaunch it. I would love if anyone can tell me why this happens, because i feel like i wastyed $500 on this device. Thanks!

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    0 70
  • New
    CameronPG
    Newcomer - Level 1
    2021-05-31

    I upgraded from a goxlr mini to the normal goxlr today. I don't see any input from my mic when trying to set it up. I do hear my mic through my headphones when monitoring my mic though. I also don't hear anything else through my headphones except for my mic monitoring. I have selected everything correctly as default devices.

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    0 92
    • CameronPG
      CameronPG Here are other screen shots
      • May 31, 2021
    • CameronPG
      NicJonesMT Hi CameronPg
      The best option now would be to submit a tech support ticket and we can look into this for you.
      Just click Support at the top of the page and you can scroll down to the Tech Support Option.

      We can then go through your settings ETC and try and figure out whats going on :)
      • June 1, 2021
  • New
    Freddypttv
    Newcomer - Level 1
    2021-03-29

    Hello everyone! I'm not sure why I am having issues as TC-Helicon created a simple video online on how to do this if you have a GOXLR. But here I am.

     

    so what I'm doing is using a 3.5 cable from line out on my GOXLR and running it to my streaming pc's line in . Then doing line in from my GOXLR to my line out in my streaming pc. My GOXLR is connected to my gaming pc by the GOXLR's USB. 

    Is there something I'm missing ? I can not hear my audio from gaming and it's not picking up in Streamlabs obs ? What should "sound control panel" look like ? I've looked all over YouTube to no avail and for some reason it's just not working. 

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    0 456
    • Freddypttv
      NicJonesMT Hi FreddyPttv.
      Could you please submit a tech support ticket (Click support above then scroll down to the tech support option) and include a screen shot of the routing table in the Go XLR app and how you have the streaming and gaming PC setup.

      From there we can then try to help you get setup.
      • March 30, 2021
  • New
    goatyplayz
    Newcomer - Level 1
    2021-03-07

    I had my GOXLR sent into service almost 2 months ago, I've done all the payment and the diagnosis is done. The shop owner who is certified to repair GOXLR tells me that they are waiting for the daughterboard to come from music tribe and that they need to restock. How long will this take, it's quite annoying that I can't use a product I paid for. Any help would be great.

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    0 98
  • New
    TapThatA
    Newcomer - Level 1
    2021-03-05

    High Pitched Screech In Headphones Since Unplugging and Replugging in GoXLR. Even when the GoXLR is moved to a different room plugged into a new outlet, not plugged into any computer, I still get this terrible loud screeching noise. Please help.

    read more...
    0 128
    • TapThatA
      ChrisEdwards1 Hi TapThatA, Have you yet opened a service request or technical support ticket for this issue? If not please go ahead and do so, this can be done by going to support at the top of the page and scrolling to the relevant tab.

      If you do already have a ticket in the system can you confirm the case number for me?
      • March 5, 2021
  • New
    Mazards
    Newcomer - Level 1
    2020-12-30

    Hey all, so I am using a Blue Yeti X Condenser Microphone and was told that all you need to do to connect it to the GoXLR is just to add the 3.5mm cable to it and done. However, whenever I try to plug it in all I hear is a loud screeching sound and I cannot use the Chat Mic option. If anyone has a solution, I would truly appreciate it! Thank you!

    read more...
    1 1,925
    • Mazards
      PedroRodrigues Hi Osman,please note if you intend to use the popular Blue Yeti microphone, which has its own built-in headphone output, you should run that built-in headphone output into the GO XLR’s MIC input.
      For Blue Yeti mics powered via USB, plug the USB connector directly into your computer for power, but do not select the Blue Yeti as an audio source on the computer.
      Instead, the Blue Yeti’s headphone output will be the audio source for mixing inside GO XLR.
      • January 7, 2021
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