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235,908 members
111,713 posts
  • New
    bearsden
    Newcomer - Level 1
    2021-06-20

    i have no clue what tracktion is asking ,me to do here

     

    0 5
    • bearsden
      ChrisEdwards1 Hi bearsden, have you yet registered your product? Upon registering you will be provided with a redemption code to redeem the Tracktion software from their site.
      If you have not yet done this please go to the link below and fill out the registration request:

      https://community.musictribe.com/pages/create-new-ticket?type=product%20registration

      If you have already completed the registration could you please let me know your case number and I will look into this for you, please also keep an eye out on your spam/junk folder as sometimes replies can route to these locations.
      • Jun 19
  • New
    DavisClapp
    Contributor - Level 2
    2021-06-10

    OH well here is the issue, blinking AES 50 light on a SD16 that is inbetween 2 sd 8's that are working fine. I have tried a firmware update, cables and nodda, can I replace the AES 50 port or is that a service repair?

    0 9
    • DavisClapp
      Paul_Vannatto Hey Davis, unfortunately I believe the AES50 port replacement is a service repair. Just to verify that the downstream of the AES50 (from the console side of the interconnectivity) is connected to the SD16 A port, correct? The reason I ask is that the syncing can only happen from the A port.
      • Jun 9
    • DavisClapp
      DavisClapp

      yes port A from x32 Rack to SD8 A and SD 8 B to SD 16 A and SD 16 B to second SD8 A and the SD 16 has intermittent blinking both units on either side are fine.

      • Jun 10
    • DavisClapp
      Paul_Vannatto Thanks Davis for the confirmation. Do you have a case number that one of the techs can look up?
      • Jun 10
    • DavisClapp
      DavisClapp

      no they wont answer anymore

      • Jun 10
    • DavisClapp
      DavisClapp

      that system is noit working and they are not communicating well

      • Jun 10
      • Man the CS is bad from this company. 6 emails and months and not even a peep. OH well here is my issue
        DavidKnighton Hello DavisClapp,
        This statement is untrue. We get dozens of cases around the clock and we usually respond within 24 hours. Generally if you don't get a response from us then your email inbox is probably spamming our messages. It's happens quite a bit actually. How about we get your case number and have a look?
        • Jun 10
  • New
    celoranta
    Contributor - Level 3
    2021-05-11

    Hi All,

     

    I sent my X-DANTE in for warranty work under an RMA

    ( RMA: 379496  - CAS-432859-R4H2L9 - CRM:0133700003592 if any reps are listening.)

    I have recieved no status updates regarding tracking, receipt, bench status, or return.  I believe it has been a month or so.

    Should I expect any sort of communication?  Is there a way to seek an update?

    My band begins rehearsal next week and I am missing my synth interface...

     

    Chris

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    0 25
    • celoranta
      WilliamR Hello, William from musictribe here. I am looking into this for you right now. I will have an update for you ASAP
      • May 11
      • RMA Updates?
        WilliamR Someone will be reaching out to you shortly to give you a status update. Thank you for your patience.
        • May 11
      • RMA Updates?
        celoranta Thanks William. Yes, someone reached out. Thanks for getting things moving!
        • 1
        • ·
        • May 11
  • New
    mvsounds
    Newcomer - Level 1
    2021-05-03

    I just purchased this mixer for Zoom online lessons. What I discovered after the set up, is when I connect the microphone and the headphones, when i connect on Zoom, either I can listen to my student or myself, but not both of us together. There has to be a  way where I can hear both of us in headphones, it should be so simple but I could not find it. Anyone who knows a way around it? The audio inputs and outputs in Zoom are USB AUDIO CODEC.

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    0 42
    • mvsounds
      RexBeckett Hi mvsounds, there is a way around this. Connect both 2-Track Out to 2-Track In with a pair of short RCA/RCA cables. Press the USB/2TR To Phones/CTRL Rm button. Now you should hear both Zoom sound and your local mix through the Phones output. You may need to use the PC's output level control to adjust the mix.
      • May 4
  • New
    Wing2021
    Newcomer - Level 1
    2021-04-23

    Can I connect 3 DL 16's or 1 DL 32 plus 1 DL16, to operate Wing as a full 48-channel console?

    0 42
    • Wing2021
      Paul_Vannatto Yes you can. If you choose the DL16 + DL32, the DL32 needs to be the last in the chain. This is because the DL16 is designed for cascading (adding more stageboxes), whereas the DL32 is not.
      • Apr 23
    • Wing2021
      ValeriuM_Trufin Paul, I think you are mistaken.
      We have a DL32 + an S16. The DL32 is first, and the S16 is second in the chain. I suspect that DL16 is identical to the S16 in options, so you can set the DL16 to be at +16, just as you would set the third one in a 3xDL16 configuration.
      • Apr 23
    • Wing2021
      KlausMock On each AES50 connector you can transmit 48 channels in each direction. So with one line from the WING to the stageboxes you can use 48 mono signals at once. And I am with ValeriuM_Trufin, connect the DL32 to the WING and the DL16 to the DL32. I am, at least doing that all the time.
      • Apr 23
    • Wing2021
      GaryHiggins These (and all) stage boxes each have their own specific and FIXED aes50 output assignments for each type of output port they possess. So the real key is what you assign in the ase50 output menus. The xlr outputs will simply follow their fixed assignments. XLR outs are fixed to specific aes50 ch’s but the aes50 ch’s themselves are not married to anything, you can freely change them. The Wing can do that 1 by 1 which is very powerful but a bit more tedious.

      XLR’s on the DL/S32 are fixed at aes50a out 1-8 and aes50a out 9-16,

      DL/S16 XLR’s are fixed at aes50a out 1-24 in groups of 8 with the config knob dictating which group is currently assigned.

      Default is aes50a out 1-8
      +8 is aes50a out 9-16
      +16 is aes50a out 17-24

      Input wise the DL32 will shift the S16 inputs up by 32. Aes50 1-32 will be the DL32 inputs and aes50 33-48 will be the S16 inputs
      • Apr 24
    • Wing2021
      Paul_Vannatto Oops, you are correct, my goof.
      • Apr 24
  • New
    haeleng
    Newcomer - Level 1
    2021-04-22

    Hi, I have an weird issue with my S16 boxes.

    Equipment used to test are X32 compact, X32 core, 3xs16

    1) When I connect a S16 to a X32 compact both X32 and S16 seem to be in sync.
    2) However Channel 14 can not be setup from the front panel, both phantom and/or gain settings can not be set from the front panel of the S16. All other channels on the S16 can be set from the S16 front panel
    3) Phantom and gain from channel 14 can be setup from the X32 compact. So first I thought something is wrong with one the S16 units.
    4) Channel 14 cannot be set from the front panel even when I swap S16 units. So it is not the hardware of the S16
    5) Channel 28 (16+12) can be set from the S16 front panel.
    6) Changing length from 50 to 2m of the AES50 cable has no effect.
    7) Connecting a S16 to a X32 Core gives the result that channel 12 and 13 cannot be set from the front panel, and suddely ch 14 (phantom and gain) can be set from the S16 front panel. Besides all channels (als 12, 13) can be set from X32 core software (X32edit)
    8) There are no connections made, only the AES50 cable is connected, to minimise possible EMC issues.
    9) When the S16 is set to standalone mode Ch12,13,14 can be set. So it has to be something between X32 and S16
    10) All S16 units had firmware 2.2 Update firmware to version 2.4 did not help.

    Anyone out there who ran into this problem. Any other ideas are welcome.

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    0 27
    • haeleng
      GaryHiggins If you have your scenes and everything safely on a usb drive. I would suggest initializing the mixer (maybe both) and then try. It sounds to me like a strange routing thing. You can sift through your routing after, if it gets fixed, Also with the latest S16 firmware there are several new modes added. Make sure you go all the way counter clockwise with the config button depressed to get to the very first and then step forward to the correct mode desired for each S16. Daisy Chain Master modes do some odd things for shifted ch's (on purpose) Sometimes certain modes look like just like another and they are not. A thought or anyway.
      • Apr 22
  • New
    Steelewolf
    Newcomer - Level 1
    2021-04-15

    Hi,

    I recently got Ableton Live 11 Suite and I want to record my churches worship services, but I cannot figure out how to do the routing so that the input/LC signal is sent to the expansion card.

    My church has an X32 Rack, and I am using X32-Edit without the mixer right now to figure out the routing.

    How do I tap the signal from input/LC and send it to the X-USB Card?

    Thanks.

    read more...
    0 56
    • Steelewolf
      RexBeckett Hi Steelewolf, the normal routing for recording is to take the signal directly after the preamp. This is done on the Routing -> Card tab. The attached screenshot shows the routing to record the sixteen local inputs on an X32 Rack plus sixteen inputs from a stagebox on AES50-A.
      • Apr 15
  • New
    Steelewolf
    Newcomer - Level 1
    2021-04-13

    Hi,

    I just got a new USB drive for use with my X32 Rack, but it only supports NTFS and exFAT file systems. I saw on the Behringer Wiki, linked here that the 2-track recording works with FAT12, FAT16, and FAT32 formatted drives. My question here then is, can I use an exFAT formatted drive with my X32 console?

    Thanks

    read more...
    0 43
    • Steelewolf
      Paul_Vannatto No, the X32 only support the FAT32 (as well as the older FAT16 and FAT12). The recorder/playback is meant to be used with a USB stick, not a drive
      • Apr 13
  • New
    wrh22967
    Newcomer - Level 1
    2021-04-02

    hi I have a xr16 and I'm trying to route several channels to 1 of the Aux outputs, can I do that?  I can select one channel at a time but I haven't been able to select more than one at a time...  FYI I'm using an iPad 

    0 44
    • wrh22967
      Paul_Vannatto You need to send channels to a mixbus, then assign the mixbus to an Aux Out. Using X-Air Edit, select a mixbus (eg bus 1) on the right side, then raise the desired faders that you want to send to that bus. Then in the In/Out, Aux Out screen, assign that bus to the desired Aux Out.
      • Apr 2
  • New
    hungsterx1980
    Newcomer - Level 1
    2021-03-31

    Hi!

    I installed asio4all drivers to my PC, Win10 64bit. I connected a mic to my Q502USB and then a USB cable, which was included in my product, to my PC.

    But I can not hear anyting from my MIC and the device seems not be found at all. In my device list there is a USB unkown to me which is conflicting, this is hopefully the Q502USB device.

    Why is it conflicting? Also asio4all drivers are very cofusing, is it drivers or just documentations? I do not see any drivers when I downloaded it, I got it installed but I have only manual to use.

    Can someone help me here? 

    read more...
    0 42
    • hungsterx1980
      RexBeckett Hi there, ASIOALL is an optional add-on driver that allows ASIO-enabled software (e.g. DAWs) to access USB audio interfaces with lower latency. The Q502USB should be recognized and installed by Windows 10 using its standard USB Audio Codec driver. This needs to be done before ASIO4ALL can use the interface.

      See if these notes help: https://community.musictribe.com/discussions/77059/297127/windows-10-and-stereo-usb-mixers-interfaces
      • Mar 31
      • Cant record with q502USB since I can not find the device in my pc
        hungsterx1980 OK then I have the problem that it didn't recognized by my PC. Where can I get help with that? If I connect with only the USB, ie no line in at all, I wonder if I should see the same devices as you shown in the link.
        • Mar 31
    • hungsterx1980
      Dale_M Hi there, please submit a Technical support ticket via the Support tab above.
      • Mar 31
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