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174,338 members
41,898 posts
  • 2020-08-12

    Hi, I have had my x32 rack for about 8/9 months now and I was using it for recording yesterday when all of a sudden it just shut off....

     

    It powers on, just. I have to leave it a minute to power on but once it has done that, non of the inputs work. I've tried changing routing, updating firmware etc. and im not getting any signal from my microphone. What should I do?? I don't have my warranty info anymore because I didn't expect anything like this to happen within the first year at all and I can't just ring behringer either.

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    0 1
    • ChrisGilbert99
      John Matthews Hi Chris, John from Music Tribe here it sounds as though there has been a problem with the PSU which has led to the input boards not functioning correctly. Can you fill out the Service Request form via the Support button at the top of the page and a member of the team in your region can help you arrange a repair for this. Please note that for warranty repair you'll need to provide a copy of your Proof of purchase so if you don't have this you should contact the retailer you bought it from to see if they can provide you a new copy from the sales record.
      • 3 hours ago
  • 2020-08-08

    when connected to the mac via usb nothing.  when using a cat 5 nothing, what gives?

    0 5
    • Lee Miller Miller
      Dave Morrison The USB port is only for audio (and some limited MIDI data). The connection over the Network port (cat 5 or WiFi) is only to control the mixer via an app such as X-Air-Edit—no audio over this connection. To check for basic USB connectivity, open "System Information" on your Mac. Look in the Hardware section for the USB area. You should see a entry for your mixer. Also check your USB cable. On one of my Macs, I've gone through 5 or 6 cables in the last few month. They work intermittently. I just got some new cables with ferrite chokes on both ends. So far so good.
      • Aug 9
    • Lee Miller Miller
      Lee Miller Miller not sure what system information is, but I see the Boss BR800 on the bottom row of system preferences window but nothing there on the x18 or USB. Latest MacBook and system updates. I got this working once with the cabling but still not sure its right. I did unplug it and do some things then replug the USB and 'Loopback' saw it. that was a bit of progress. still, i need it to be rock solid.
      • Aug 9
    • Lee Miller Miller
      Lee Miller Miller I found it once I searched where to look but there was no info on this right now. I have the systems off. I will reboot and turn all on and then look again. not sure if this will help but I will see. thank you for your kind response and help. still trying to get the x18 up and going.
      • Aug 9
    • Lee Miller Miller
      Lee Miller Miller well! I found it there. also info about the usb hub. seems all the gear is usb 2, could be the hub but it look like its usb 3. so I think that the connection port on the x18 is loose, I'll think of something maybe to get it to firm up. I am going to set up a wired network with the TV monitor , the laptop, and certain pieces of gear and my internet HOME Phone wireless router. I live in the country and that's the best gig (100gigs anytime) for the buck. Once wired I'll see how things are with the X18.
      • Aug 9
    • Lee Miller Miller
      Saleya Lee, I cannot connect my XR12 to a Mac Book Pro via ethernet cat 5 when the wifi is on. I cut the wifi off (on the Mac), then the XR12 shows in xAir Edit. I connect it, and then I turn the wifi back on. Weird but this is how I could solve this problem.
      • Tue at 1:31 PM
  • 2020-08-08

    Hi all,

    Thank you so much for the efficient help I've found here.

    Here is another question I have for you.

    In order to get the XAir 12 connected to a computer as an USB entry of a DAW (Garageband on MacBook Pro), I have added this Behringer box UMC202HD, connected as shown in the attached picture.

    When I play 1 chord on my guitar, XAIR Edit shows a signal level of -30 db on the main LR output.

    The signal I get as a result in Garageband is all the way right on the red clipping zone.

    I have a ton of ways to get this signal to the right level, and this is my problem; from thebeginning to the end :

    - reduce the volume on the guitar (at the max right now to reduce the noise and parasites)

    - reduce the gain in XAIR Edit (at +20 right now because when all the faders are at 0, this is the best balance between all the devices connected to the XR12 - mic, others guitars)

    - reduce the fader of the channel in XAIR Edit (at 0 right now)

    - reduce the fader of the main output in XAIR Edit (at 0 right now)

    - reduce the volume of the output channels on the UMC202

    - reduce the volume of the main output on the UMC202

    - switch from line to instrument on the UMC202 (no effect anayway)

    - push the pad switwh on the UMC202

    - reduce the entry level of the channel in Garageband (at -5db right now)

    - reduce the volume of the master track in Garageband (at -5db right now)

    - a combination of the aboves

    Sorry for this long post. Thank you for reading.

     

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    0 9
    • Saleya
      Paul Vannatto On the UMC202HD press the Line/Inst in on both channels
      • Aug 8
      • XAIR 12 + Behringer UMC202HD
        Saleya Thank you, Paul, this is what i finally did.
        • Aug 9
    • Saleya
      David Knighton Hi Saleya. What you need to know here is that the UMC is adding a 2nd preamp stage before the signal hits your DAW. This means the level is getting boosted from the mixer initially, but then on it's way out, it's getting boosted again, which is typically not a good thing. Setting the UMC to Line Level will allow the signal to pass through relatively unchanged, however you still have some control over level using the knobs. I recommend putting your level knobs all the way counter clockwise to begin with and let the mixer set the level. Then if you need more input to your DAW, you can boost the level knobs a bit, but try not to rely on them too much.
      • Tue at 8:19 AM
      • XAIR 12 + Behringer UMC202HD
        Saleya Hi David, Thank you for this explanation. It all makes sense to me now. Will do it that way.
        • Tue at 10:56 AM
  • 2020-08-07

    I would like to use my ethernet connection to send outputs from my mains to a PC on the network.

    Has anyone done that?  Also, what cables and interfaces do you need to hook up the X USB card to the network?

    Thanks!

    0 3
    • joehooli
      Paul Vannatto The X32 ethernet port is for control only using the OSC protocol (via UDP). No audio is passed to it.

      The X-USB card provides 32 channel audio (bidirectional) via USB only. If you want audio on a network, you need to invest in an X-Dante card.
      • Aug 7
    • joehooli
      joehooli Thanks! So I need a square USB to rectangular USB cord to connect to a PC, yes? Is it a special cable or generic? I have one left over from an older HP printer that might work.
      • Aug 7
      • Assigning outputs to x32 ethernet port
        Paul Vannatto Yes a printer cable should work
        • Aug 7
  • 2020-08-06

    How long does it take to hear anything about a ticket for warranty repair?

    0 2
    • axeslinger1
      Rex Beckett It may take a few days in the current situation. You should have received a confirmation email within a day or two. If not, check your email spam/junk folder.
      • Aug 6
    • axeslinger1
      Nigel Turner What was your ticket number and I can check for you
      • Aug 7
  • 2020-08-05

    First, are the F1, F2 and F3 keys on the upper right corner of the Wing Console programmable like the user keys?  And if so, how would I access the programming functions?

    Thanks very much

    0 11
    • Jan Williams
      Paul Vannatto No they are not, Jan. They are context sensitive to the selected function.
      • Aug 5
      • Programming the F1, F2 and F3 keys on Wing Console
        Jan Williams Thanks Paul. Seems like that could be expanded so that user functions could be programmed.
        • Aug 5
    • Jan Williams
      Dick Straathof Hi, from what I found out the F1, F2, and F3 display views correspond with the first three pages of the Custom Controls.
      I have four reverb/delay effects in my first custom control layer programmed and I like the convenience that delay times and reverb length are visible at all times without touching the rotary knob first.

      DickS.
      • Aug 5
  • 2020-08-05

    Hi all,

    I have a Fender Strato connected on a Hi-Z input of a XR12 via a PRO DI box removing a big part of the noise but not all of it.

    I could remove almost 100% of what was remaining with a noise gate.

    All good except when the sound of the guitar fades out, the sound kind of breaks and is not a nice continuous fading out sound.

    I have uploaded a screen shot of the noise gate.

    Any suggestion ?

    Thank you for your help

     

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    0 10
    • Saleya
      Rex Beckett It can be difficult to tune a Gate so that you don't hear it operate. I would try either turning off the Side Chain Filter or setting it to a wider bandwidth. For high-frequency noise (hiss) you could try setting it to HC12 with a higher Frequency. If the noise is low-frequency (hum), you could try LC12 with a lower Frequency. You want the gate to be triggered open by any note but not noise. It may also help to extend the Release time.
      • Aug 5
    • Saleya
      Saleya Thank you Rex for taking the time. I will try that this evening and let you know.
      • Aug 5
    • Saleya
      Saleya Rex, definitely some improvements playing with the Side Chain Filter, but, as you mentioned, no 100% perfect when the sound fades away, but at this level, it might not even be audible in real life. Anyway, playing with the frequencies I found this essential website : https://www.zytrax.com/tech/audio/audio.html One must know where to cut (gate, equalizer, ...) according to the instrument on the channel.
      • Aug 5
  • 2020-08-04

    Hi,

     

    I have not been able to find any detailed documentation on the enormous amounts of buttons and feature in the Wing. Bot for all settings in the Setup menu and all other options and parameters on the console. Like the "EQ-Band/Key" Listen button?

    thor

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    0 3
    • thormilde
      Paul Vannatto A Wing users manual has not yet been released. The best documentation is either posts here on the forum or instructional videos on YouTube.
      • Aug 4
  • 2020-08-03

     Sorry if this posted twice.

    Still a newbie on the X32 mixer I recently misplaced channels 9 - 16 and after much hunting found them misrouted to local instead of AES50.(That's a long story cut very short!)  During the search I noticed that channels 1-8 have an `A` in the channel LCD screen which seems to mirror a setting in the home screen `auto mix X Y`.  I can't seem to find this in the manual and am now curious to know what it is and why it is ony on channels 1-8

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    0 4
    • Wildtech
      Rex Beckett On the X32, the automix function is only supported on channels 1-8. Automix can be useful for managing panel discussions but doesn't help in most music applications.
      • Aug 3
    • Wildtech
      Wildtech Thanks Rex. As probably 99% of my use will be music I can consider this function as perhaps an appendix then. It just happened to be one of a few red herrings in my search for my missing channels . :)
      • Aug 3
  • 2020-08-02

    I've had this mixer up and running without any problems for about 3 months but in the last few weeks it's intermittently dropping the connection via ethernet. At first it was random but today it would stay connected for about 2 minutes or so. It stayed connected one time for about 5 minutes. Once the reconnect dialog box pops up you can reconnect without any problems until it drops again. Quite frustrating to say the least

    The ethernet cable it a 50ft (factory made) cable that has not given any problems for several years. Both ends of the cable have been re-seated several times to hopefully take away a bad connection possibilty.

    Any thoughts on the possible promlem(s) would be greatly appreciated.

    Regards,

    Glen

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    0 13
    • Glen Buerky
      Paul Vannatto Good chance it is one of the ends of the ethernet cable. Yes cables do go bad. I would suggest that you either re-terminate both ends or try another cable.
      • Aug 2
    • Glen Buerky
      Glen Buerky You are correct sir cables can and do go bad. And that could be the problem though I didn't really consider it as it is in what I think would be called a static situation. It goes from point A to B and does not get moved at all. As a stop gap measure I connected via wireless today until I can get a new ethernet cable to see if that fixes the problem. Thanks for your input sir.
      • Aug 3
    • Glen Buerky
      Saleya If the problem remains with a new cable, try to turn the wifi of your computer off. I cannot connect my XR12 with ethernet when the wifi is on. Once connected, I can turn the wifi back on. But there might be a sort of conflictual situation with x-air trying to use wifi when it is available, even when already connected via ethernet.
      • Aug 4
      • Behringer XR18 intermittent ethernet connection problems
        Glen Buerky An interesting idea to say the least. The wifi on the computer has been on all this time and I didn't suspect it as a possible culprit in this situation. It was not used for connecting to the mixer at any time previously. I will check on this before I connect the new ethernet cable as the routing of said cable is a very difficult one as it has to up into the attic of the church and forward about 40ft and then back down to the mixer location. I'd like very much to not have to do that. Thanks for your input.
        • Aug 4
      • Behringer XR18 intermittent ethernet connection problems
        Saleya No garanties GLEN, just a thought. Let us know how it goes.
        • Aug 5
      • Behringer XR18 intermittent ethernet connection problems
        Saleya Another thought : such a long cable might be disturbed by the electric lines and lights if any. Make sure it does not run close and in parallel to any electric line ; it must cross the electric lines perpendicularly and travel as far as possible from them.
        • Aug 5
    • Glen Buerky
      Glen Buerky Here's an update.... Ended up not being able to connect at all with ethernet so I did a quick wifi connect (no separate router) as I was just seeing if I could connect and it did nicely. This gave us control capability until my new ethernet cable came in. Sunday past we started having bad dropped connections on the wifi and I'm pretty sure it was due to cell phones too close to the controlling computer. We are using a Mevo camera to stream our church services and the cell phone that controls the camera with probably the offender. Thankfully we were able get through our service since setting are not lost when the connection is. My new cable came in so yesterday I went and worked on the system. No cell phones except mine in my hip pocket and wifi connected just fine and stayed for several minutes. Then trying Saleya's tip about turning off the wifi, I attempted to connect with the original ethernet cable and it connected successfully and as far as I know stayed connected all evening during worship team's practice. So it appears as of now everything is back to normal. Thanks for all the help. It's great to have a place to go and received this kind of help.
      • Tue at 9:56 AM