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249,352 members
126,352 posts
  • New
    thginknodnarb
    Newcomer - Level 1
    2021-09-16

    Here is my chain...

    Midas Pro 2 > Klark Teknik DN9652 (AES50 96hz to AES50 48hz) > DP48 (at FOH) > 3 Hub4s > 12 DP48s

    I'm trying to use the DP48 at FOH with the REMOTE feature to access the DP48s on stage. I click the REMOTE on/off setting and it will not turn on.

    I'm sure I'm missing something on the DP48s or the HUB4s. Any ideas would be appreciated!

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    0 7
    • thginknodnarb
      Paul_Vannatto As far as I know the DP48 and Hub4 do not work with the DN9652 and Pro 2.
      • Wed at 5:26 PM
    • thginknodnarb
      thginknodnarb

      They do work. we use this setup every week. You run 2 AES50 cables from the Pro2 to the DN9652 to get 48 channels in at 96hz and you run 1 AES50 cable out carrying 48 channels at 48hz to the DP48s. We also use it to feed a DN9630 that dumps 48 channels into Logic at 48hz for our livestream mix.

      • Wed at 9:14 PM
    • thginknodnarb
      Nigel67 There should be no issues with the audio, AES50 is AES50. The only issues at the moment are that there is no option to switch the remote 'ON' function. so that you can talk to all the other DP48's connected and there is no ethernet traffic from the console (i.e colours, naming, etc) as the Comms protocol on Pro Series is different to M32, etc that DP48 was originally designed to work with. The ability to switch the remote function 'On' is on the software teams radar to be fixed.
      • Wed at 11:00 PM
    • thginknodnarb
      Paul_Vannatto Thanks for correcting what I stated. Last I heard (from Chase, quite awhile ago actually) was that it didn't work.
      • 9 hours ago
  • New
    tlbreaux99
    Newcomer - Level 1
    2021-09-13

    Midas (Music Tribe) support has really gone downhill.  I cannot belive there is not a phone number to actually talk to a person.  This causes a huge delay and after numerous emails, i still have not gotten a response.  This is totally unacceptable and not very professional.  Our Midas board was sent in for repairs and sent back to us.  Two other items that i had listed did not get repaired because Music Trible did not have that info on the work order.  So now i am stuck again with issues and not getting answers..  Very frustrating.

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    0 18
    • tlbreaux99
      DavidKnighton Hello tlbreaux99,
      Sorry to hear of your experience. We do have a phone number for ENTE support, but it is reserved for critical situations. I'll take a look as to why your emails are not being addressed. It's possibly you're replying to the wrong email or our replies are ending up in your SPAM/JUNK folder. Please pass your case number(s) and RMA number to me and I'll investigate.
      • Mon at 2:25 PM
  • New
    rossilive
    Newcomer - Level 1
    2021-09-13

    Hello,

     

    For Studio use, I'm trying to route the channel Solo monitor output to the main out, not on a separate Monitor out as it is configured. When I hit the solo button, I want to hear only that channel out of my Mains.

     

    Thanks in Advance!

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    0 0
    • rossilive
      Paul_Vannatto Assign the Monitor L & R to a couple of user outs (on the Routing, User Out screen, last 2 assignables in the Aux group), then assign those User Outs to the respective outputs (eg. AES50 A, B, XLR Out, etc.) that you have your speakers connected to.
      • Mon at 10:06 AM
      • M32 Console - Solo channel to Main out Routing.
        rossilive Tried like this, didnt seem to work. I'll try again and send images if not... Thanks!
        • Tue at 11:17 AM
  • New
    BartVervenne
    Newcomer - Level 2
    2021-09-13

    Last week I had a theatre show with 70+ channels and about 100 scenes.

    1. I had some strange behaviour with files saved on the cloud. Names of channels where lost when I opened the cloud file on my computer (picture included)

    2.There was a problem with storing scenes, on some channels the changes I made were not stored when applying 'Store to current scene', I did't find any logic in it (except that it were always the same channels and I even think it were the channels where the name was lost in the cloud file) . This made my automation useless.

    3.I found it very complex to make changes with that amount of channels and scenes. It would be usefull to be able to select a channel and then apply changes to a range of scenes that can be entered in a popup screen. Now I found it difficult because you can only apply changes on the zoomed range or am I doing something wrong? A training video concerning automation would be very much appreciated.

    4.The numberering of scenes is in my case useless. I need to be able the enter a chapter-part-subpart number (like 5.1.1 - 5.1.2 ...) for theatre shows. The automatic numbering gets very confusing when you have to enter a scene in between because all scenes after are renumbered. This would be much easier in a seperate field because now I have to combine it with the name since there is only one entry available. I would also appreciate a popup screne to enter number and name automatically after entering a new scene.

    5.I also found it very slow when I was in scene 85 to return to scene 15 because I had to scroll on the screen. A popup with goto scene ... would be a appreciated. 

     

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    0 7
    • BartVervenne
      john0121

      Hi Bart, sorry to hear about the problems with your showfile. Could you please submit the tech support form via the support button at the top of the page. We can then track this with our quality and development teams to ensure fixes/ solutions. Thanks

      • Tue at 4:38 AM
  • New
    gkilsti
    Newcomer - Level 1
    2021-09-08

    Man, I wish there was a way to get 16 input channels on the faders, which is what I need 95% of the time I mix live.
    I hope there is a very good technical/hw reason for not allowing this, because it seems like it would be very easy to accomplish since the left side can already have BUS 1-8 or BUS 9-16 and the two sides look so very similar.


    If this is just a software choice/limitation, then please update the firmware to allow for example a button-press of 1-8 AND 9-16 together to get all those 16 channels on faders.

    This would make the mixer totally perfect for my gigs :)

     

     

    read more...
    0 6
    • gkilsti
      MarkNorgren Not sure what your asking? But if you push both buttons at the same time (1-8 and 9-16), the board will display channels 1-16 at the same time. Is that what you mean?
      • Sep 8
    • gkilsti
      gkilsti

      Wow, it actually works like that! Fantastic! Don't know why I never actually tried that...Thanks Mark :)

      • Sep 8
  • New
    BrotherBruce
    Newcomer - Level 1
    2021-09-07

    I see the M32 in the M32 Edit Setup window and can select it, but when I hit Connect nothing happens.

     PC and M32 on the same network, connected via ethernet switch.

    M32 IP address 192.168.10.xxx
    M32 subnet mask 255.255.255.0
    PC IP address 192.168.10.xxx

    I can ping the M32 from the PC and it replies quickly.
    Win 10 Pro on PC
    V4.06 on M32
    V4.3 on M32 Edit

    I allowed M32 Edit through the firewall to no avail.
    I tried running M32 Edit as Admin to no avail.

    Please help me figure this out. Thanks in advance!

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    0 7
    • BrotherBruce
      BrotherBruce I just changed the M32 last octet to 125 vs 225 and it works now! I'd love to hear why this is so, because I thought the subnet mask would have allowed any setting for the last octet.
      • Sep 7
    • BrotherBruce
      Paul_Vannatto The last octet must be unique within the network environment. That means that if you have another device with the 125 as the last number, you have to choose another number that is not being used.
      • Sep 7
    • BrotherBruce
      BrotherBruce OK, thanks
      • Sep 7
  • New
    Nitram00
    Newcomer - Level 1
    2021-09-07

    bonjour a tous.
    je viens de faire l'acquisition du midas m 32R live , j'aimerai enregistrer le produit afin de bénéficier de la garantit midas, mais my god le site ne veux pas me laisser entrer la date d'achat, ce qui ne me permet pas de pouvoir valider l'enregistrement.
    le site est il en chantier? avez vous eu une quelconque difficultée a enregistrer vos produits ou je n'ai tous simplement pas de chance en informatique?:D

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    0 4
    • Nitram00
      Nigel67 Hi Nitram00. I am sorry for the bad experience registering your product. Can you send me a picture of the screen when you are entering in the date of purchase please and also a picture of the error message that you are getting. I will report this to the web team to fix. What happens if you put another date, does that work? If so, you will receive an e-mail back confirming the registration. If you let me know the case number then I can adjust the date of purchase accordingly. Many thanks
      • Sep 7
      • enregistrement produit midas m32R live
        Nitram00 Salut Nigel67
        merci pour ta réponse rapide , en allant chercher une date plus lointaine j'ai pu débloquer le bug et finalement mettre la bonne date correspondante.
        le bug en question était que au lieu de m’afficher des nombres correspondant a la date , il s'affichait "nan-nan-nan".
        dsl je n'ai pas pu prendre de photo a temps pour te montrer.
        en tout cas pb résolu , merci encore
        • 1
        • ·
        • Sep 8
  • New
    BrotherBruce
    Newcomer - Level 1
    2021-09-06

    I think I've verified pretty conclusively that the pre-fader/post-fader settings for buses are not updated when recalling a scene. There are no safes set. When I look at the scene in M32 Edit, I can see the change, but the behavior of the console does not change when loading scenes. How can I get it to update these settings?

    Also, I see a control in the Setup window in the M32 Edit tool. Under GUI Prefs, there's a checkbox for Sends Taps to Apply changes to all channels. Would you please explain its function to me?

    My thanks in advance for your helpful answers.

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    0 11
    • BrotherBruce
      BrotherBruce BTW, I'm referring to the channel pre-post settings on an M32
      • Sep 6
    • BrotherBruce
      BrotherBruce OK, I figured out the 2nd question (M32 Edit->Setup->Sends Taps) by experimentation. When selected, if a change is made to the Sends for a single channel, it will be applied to all channels, after a popup is accepted.
      • Sep 6
    • BrotherBruce
      BrotherBruce Still stuck on the first question. I made a change to my scene to change a single channel from pre-fader to post-fader and that change is sticky when my teammates load their scenes. It is not updated.
      • Sep 6
    • BrotherBruce
      DavidKnighton Hello BrotherBruce,
      Just did a test for Pre/Post channel sends from scene to scene and it's working as expected for me. I am running version 4.06 on the mixer. Might be best if you submit a TECH SUPPORT ticket via the SUPPORT tab at the top of the page. Provide us with a download link to both or all of your scenes so that we can investigate for improper settings. Otherwise, check your scene safes on your show control menu. Any safes to the channel config will likely inhibit the setting to be recalled for that particular scene.
      • Sep 6
    • BrotherBruce
      Paul_Vannatto I concur with David. Loading a scene using M32-Edit from either a scene in the X32 or from one on the laptop changed the channel sends taps as expected.
      • Sep 6
  • New
    Axl666
    Newcomer - Level 3
    2021-09-06

    Hi, last weekend i had a ProX(at FOH) with Neutron at stageLeft and 3 DL231 also there. Another DL251 was at FOH but it had to be connected to the neutron, with another pair of cat5e.

    If i tried to config and connect any of the three FOH aes50 on surface i only got full level of something similar to pink noise on any channel patched from dl251 and also on the talk bus.The DL251 is okay because it works if i connect it over the neutron.

    In case the surface aes50 ports would work correctly, I would like to connect my FOH stagebox there and pull only 2 cat5e cables, instead of 4, from foh to stage.

    Clock was set: primary->stage ; secondary->internal;

    Surface to neutron was copper.

     

    Is there any way to get the surface aes50 ports to work ?

    Am I doing something wrong or is this a defect?

    Cheers!

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    0 4
    • Axl666
      Nigel67 Hi Axl666. If the PROX was set to Master clock, then it makes no difference what the Primary or Secondary are set to. They are only for when the PROX is set to Slave and you are setting up where the Main clock is being sourced from, and if that fails where the back up (secondary) is coming from. If you were getting full scale noise from the DL251, then i would say there was something wrong with its clock setting, although if all you did is add longer cables from the DL251 down to the stage then it would suggest that it was not a clock setting. Did you use different cables from connecting to surface and then stage? It could be that you had faulty cable(s). Did you notice whether the LEDs around the AES50 connections were pulsing red or green, and what was the diagnostics page showing for the DL251, red or green. If red, what was the error message. Were you using copper or fibre snakes? Do you have anything other audio coming out at the surface end? You mentioned talkback. It could be then that the fault is in one of the routers or the snakes. If you are not using the io cards in the surface, can you plug an input into them such as a cd player. Play music and then assign a couple of analogue outputs on the io cards and see if the audio is clean. This is checking that the audio is getting to the Neutron and back again without issue. If it is, plug the DL251 back in the surface and recheck it. Make sure it is showing external clock, mode 1, 96K and you haven't connected the ethernet port by accident.
      • Sep 6
      • ProX surface aes50 ports
        Axl666 i used the same dl251 on long cables from neutron, it worked there. then i took 2 short cables, connected them to surface aes50 port 1 and 2 and to the dl251 and made the config. leds were are green status was green, all green in diagnostics. Surface to neutron snakes were copper. everything at the neutron end worked correctly, audio was clean. To the talkback.... so as i connected the 251 to surface no channels were patched from or to the 251, but i saw my talkback was on and also at one of the master busses the talk button was activated, this bus went full to red on meters, i listened to it and it was like pinknoise turned up to 11 as i pulled the 251 out this was gone! this proX has no IO cards installed in the 3 slots (if there was IO i wouldnt need the 251 at foh.) So there is a chance that the module with the 3 aes50 ports is faulty?!
        • Sep 6
      • ProX surface aes50 ports
        Nigel67 Its a possibility that there was a fault on the surface or stage router, maybe even the short CAT5e cables. You will need to set the system up again with the DL251 connected again at the surface and do some testing / elimination as at the moment we can only theorise what the issue could be. Try plugging just one port of the DL251 up at a time and see what happens. As you have some DL231, for test purposes, plug one of those in at the surface using your long CAT5e cables and see what happens. I would suggest that you raise a Technical Support Ticket with us as it will be much easier to be able to correspond instead of using this post. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
        • 1
        • ·
        • Sep 6
  • New
    Kmorgan1251
    Newcomer - Level 1
    2021-09-05

    My Midas Pro2 starts to boot up, all the buttons light up but the monitor display does not come on. The buttons stay lit for about 20 seconds, the there go out and the console does not boot up. The lights on the power supplies in the back of the console are green. What else can I check?

     

    read more...
    0 3
    • Kmorgan1251
      Nigel67 Hi kmorgan1251. This is the MC not starting up. It is probably caused by the BIOS battery voltage dropping below 3.00 volts. The battery may need replacing. With the power switched on, try pressing the MC reset switch in the rear of the frame by the power supply and see if this starts up the console. Even if it does, you will still need the BIOS battery changing. Can you submit a Technical Support ticket and we will then be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
      • Sep 5
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