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235,555 members
111,325 posts
  • New
    Benji821
    Newcomer - Level 1
    2021-06-08

    Three of the Four Backlights for the Mixer Channel faders top label displays are working just fine. Working being that they're full bright and there isn't any negative lighting occuring. One, on the other hand, is permanently stuck on super dim if not off entirely and only receiving light from the display next to it. I've gone through the software to try and remedy this, but it's just permanently stuck this way, even in other colors, and I don't know if I am missing something or if it's defective? Has anyone had this issue or how to solve this? Picture doesn't do it much justive, but with my eyeballs, the left side image is really dark.

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    0 12
    • Benji821
      WilliamR Hello, William from musictribe here. Please click on the support link above and open a tech support ticket and someone will get this sorted out for you asap. If you could send a quick video clip with the case, this would be very helpful.
      • Jun 8
  • New
    xqLOgu
    Newcomer - Level 1
    2021-06-08

    Hello,

    I have a Problem with the GoXLR and Apps like Microsoft Teams and PowerPoint...

     

    Product: GoXLR Mini App/Firmware/Dice: 1.3.3.130

    Summary of Issue: Sharing Screen in Microsoft Teams or Recording Screen - Audio laggy and cuts out

    How long have you had this issue: Since the purchase of the GoXLR

    Steps you have taken to fix your issue: Reinstall GoXLR, Microsoft Teams, other Programs and also reinstallation of the whole Windows.

    Full explanation of your issue: When I join a Teams meeting and have to share my screen I cant hear any of the guys within the meeting. Their voice is just laggy and always cut out. I just noticed, that when I´m going to Record a PowerPoint Presentation, the Audio effects got the same issue, I also played the sounds via Windows App, also the same problem.

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    0 10
    • xqLOgu
      NicJonesMT hi XqLOgu.
      Could you please click support at the top of the page and submit a Technical support ticket.
      I need you to provide screen shots of your Windows Advanced Sound menu and how you have the app configured. From there I can try to advise you further.
      • Jun 8
  • New
    walkerteragawa
    Newcomer - Level 1
    2021-06-01

    I just bought a goxlr mini along with a rode podmic. I got everything hooked up and no matter what I do to the eq in the software for the goxlr my audio comes back sounding like I am talking through a tin can. I have done everything from shutting off all other mic inputs as well as creating noise supression in my studio and nothing has worked. Any help would be amzing!

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    0 22
    • walkerteragawa
      WilliamR Hello Walter, William from musictribe here. I have picked up your case from the queue so I will be corresponding with you from there.
      • Jun 1
  • New
    TimeyLives
    Newcomer - Level 1
    2021-05-23

    I Tried using an audio transmitter like a dongle & it didn't work well compared to the steel series 7 that I had before.  I wasn't comfortable in those headphones though & am now looking for new ones to replace the 9's I did get because despoite them being comfy I have them connected through my  jambox which is connecfted to the goxlr.  its got a slight delay that interferes when i'm singing .  Other than the 7's what are the known wireless  headphones that work well & have a 3.5 mm dongle to attach to the goxlr 

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    0 29
    • TimeyLives
      PedroRodrigues

      Hi TimeyLives please consider that the GOXLR will support a huge variety of Headphones, nevertheless I would suggest to following the link below and access Discord where you can collect information on this matter https://discord.com/brand-new or you can submit an assistance request directly with our Tech support Team via the link below https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon Thank you
      • May 26
      • Best Wireless Headphones for glasses wearers with GOXLR
        TimeyLives I'm sorry but this is an inappropriate use of my page Self promotion is definitely not the intent here for myself & def not for anyone else i have a serious question. If y9ou can't provide the answer dont respond & def dont try to garner support for your discord its rude to say the least
        • May 28
  • New
    TimeyLives
    Newcomer - Level 1
    2021-05-15

    Hey All!  I am a F/T Charity Variety streamer on Twitch with a GoXLR & an issue regarding wireless headphones.  I am also a glasses wearer & if you wear glasses you know that not every headset is comfortable to say the least.  I did a ton of research to find the right pair of wireless headphones that would work with the goxlr & some creative ways to get them to work. The problem is that I am also a singer & need to be able to hear myself.  Prior to this newest pair of headphones I had the Artis 7 with the dongle & it worked great but was not comfy ....then they broke so I got a wireless transmitter low latency 3.5 & tried them with the steel series 9.  There is a latency that is not conducive to hearing myself ....almost like an echo making it difficult to use to say the least . Apparently the only adapter they have is the Usb one that (from my knowledge) wont work with the goxlr.  Does anyone know another way to make this one work or do I have to find another? I shouldn't wait too long before returning these if I have to. Please Help! 

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    0 31
    • TimeyLives
      WilliamR Hello, William from musictribe here. If you are using a USB dongle, there is a little hack you could try.
      • May 16
    • TimeyLives
      TimeyLives Thank you I will try that I also am trying a ground loop isolator acting as a line in ...should arrive today to try it I really dont want to return these but I al;so need to be able to use them fully especially when i'm singing the rest of the time zi can just shut off the sound of my voice to me but turns out i SPEAK alot louder then too lol
      • May 17
  • New
    edwardge17
    Newcomer - Level 1
    2021-05-14

    Is it possible to change the default window size of the  GoXLR App when opened? Every time the applicatino opens, the window opens too small and I always have to drag the edges to enlarge it. Having a place where I could set that would be great.

     

    Also, is it possible to re-route the optical port on the GoXLR Mini to be used as an output instead of an input?

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    0 29
  • New
    voltzzz
    Newcomer - Level 1
    2021-05-12

    hello i am new to the whole professional grade mic thing and i just got a shure sm7b and a goxlr and had i love it so far but i have noticed that my four dials (echo,reverb,pitch,gender) are not working i can turn all of them different ways but doesnt change anything actually then have no effect and was wondering why this might be.

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    0 33
  • New
    MATTvanEAGLE
    Newcomer - Level 1
    2021-05-11

    Hi there, is it possible to use a GoXLR and a GoXLR Mini together on one computer and within the same software? I want to extend the amount of channels to gain more flexibility and wonder if this might be a solution.

    Thanks in advance...

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    0 27
    • MATTvanEAGLE
      WilliamR Hello Matt, William from musictribe here. The GOXLR will only run one device at a time on a single PC.
      • May 11
  • New
    Bullworkz
    Newcomer - Level 1
    2021-04-04

    Hello,

    Proud new owner of a GoXLR.  Opened the box and the only power adapter plug included was a European/UK version.

    I don't want to return this unit but going to be forced to unless someone can take care of this.

    Thanks,

    Jim

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    0 50
    • Bullworkz
      Nigel67 Hi Jim. I can only apologise for the inconvenience. Please contact the shop that you purchased the unit from and ask them to supply the correct adapter or replace the unit with another one which does have the correct adapter. Many thanks. However, if you are in the USA for example and you purchased the unit from a European/UK seller, then the unit would not have included a USA plug adapter and your best option would be to purchase something like a travel adapter.
      • Apr 4
  • New
    dannyc116
    Newcomer - Level 1
    2021-04-02

    Hi, I need a power cord for a GOXLR Mini. I accidentaly cut through the power cord with scissors and would like to buy a new power cord. It's not a warranty issue, and even if it was, I tossed out all the boxes and paperwork already.

    0 37
    • dannyc116
      ChrisEdwards1 Hi dannyc116, if you have not yet done so I would recommend submitting a spares ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spares tab and submit a ticket. Many thanks
      • Apr 1
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