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  • New
    MichaelMoneyTV
    Newcomer - Level 1
    2021-02-18
    GO XLR Play Guitar/ Line 6 | Digital Mixers

    I have a Go XLR 

    I wanna play electric guitar on twitch also 

    I have a Line 6 Pod I plug/play guitar with.
    is it possibly to plug in my guitar board into the GO XLR? 

    I heard you can plug a guitar DI to Go XLR but I have not idea how that works while also being able to use the go xlr for my mic also

    I'm running a single pc setup just wanna play some guitar while I'm also talking with people on twitch 

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  • New
    djdcee
    Newcomer - Level 1
    2021-02-07
    GoXLR Mini - Headphone port sound only in one ear | Digital Mixers

    Only had the GoXLR Mini for about a month, been working fine until this week. Hadn't changed any settings but suddenly sound only comes through the right ear of the headhpones with static in the left, when plugged into the front headphone port.

    When I plug the headphone directly into the PC the sound is fine. 

    Things i've tried:

    Multiple leads & headphones 

    Checked PC sound control settings - Levels are both up on left & right channels. 

    uninstaleld/ reinstalled the GoXLR app 

    Reset all sound settings to default and set back up

    Unplugging everything and leaving it for a days (Is there a button combo reset for the mini?)

    Any other suggestions welcome.

    Thanks 

     

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    • 1 Replies
      Oldest
    • djdcee
      NicJonesMT hi Djdcee.

      It unfortunately sounds like an issue with the headphone port on the GoXLR.

      What I would recommend is clicking support at the top of the page and open a tech support ticket. We can then advise you further.
      • Feb 7
      • GoXLR Mini - Headphone port sound only in one ear
        djdcee Thanks for the suggestion, I'll open a ticket now
        • Feb 7
  • New
    OraBanStr
    Newcomer - Level 1
    2021-01-30
    problem | Digital Mixers

    hi, I buy GoXLR but I don't know how to download the software, I visit the website and it gives me a download error

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  • New
    WBGMike48
    Newcomer - Level 1
    2021-01-13
    GOXLR drivers | Digital Mixers

    are the goXLR drivers asio drivers?

     

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  • New
    Dane16
    Newcomer - Level 1
    2020-12-27
    goxlr mic setup issue | Digital Mixers

    when i am in the mic setup tab my mic can be heard by other people and then as soon as i hit the ok button to confirm it it cuts off my mic and then no one can hear me anymore. i have already redone the instalation and stuff like that and i have also redone the stuff in the sound settings.

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      Oldest
    • Dane16
      PedroRodrigues Hi Dane,can you please confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones?
      Are you using a headset? If you are please see the connection diagram below:

      Please check the video below that will be very useful on this matter:
      https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw
      I would also suggest uninstalling the GO XLR APP and the install the lasted version available version 1.2.3.103 that you will find by following the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:

      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:

      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device

      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED
      • Jan 8
  • New
    asnkflg
    Newcomer - Level 1
    2020-12-23
    GoXLR full system sound stops working | Digital Mixers

    Using GoXLR on my PC. It works great...for a few minutes...then all the sudden the sound turns off. Meaning I can't hear anything on the computer and it doesn't register on the GoXLR meter.

    The solution is unplug the goxlr and plug it back in...but naturally that is only fun for a minute.

    Any insight?

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  • New
    Slip
    Newcomer - Level 1
    2020-12-21
    goxlr mini profiles wont load on new pc | Digital Mixers

    I just recently got a new pc and after downloading the software none of the profiles are loading. i tried using one drive and send-anywhere to get them to upload, but nothing works. I cant even create a new profile. I have no idea what the issue is.

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    • 1 Replies
      Oldest
    • Slip
      PedroRodrigues Hi Matthew, can you please confirm that you did you save your profile before or know where it was saved before?
      To confirm please go to system -> global settings and see if the files are in that location
      From your description this may be caused by a windows issue.
      As Windows did an update or even if it didn't and for some reason your audio isn't playing where it used to/how it used to.
      Here is our no-screwing-around guide to getting your audio back to how it was before.
      Step 1: Check your Windows Audio Devices.
      One of the most common issues that comes up after a Windows update is that Windows has magically reassigned audio to devices that were previously disabled, or to a different TC-Helicon device. Make sure that the following defaults are set (screenshots below):
      Recording: Chat Mic (TC-Helicon GoXLR) - Default Device & Default Communications Device
      Playback: Chat (TC-Helicon GoXLR) - Default Communications Device | System (TC-Helicon GoXLR - Default Device


      It is also crucial to make sure that your levels are set to 100% in Windows and that the audio device itself hasn't been muted by Windows as well.



      Step 2: Check the Inputs & Outputs of the individual apps that are having an issue.
      Go into each app and make sure that the input and output is assigned correctly. To be safe, toggle the input/output to another device, save it, and then toggle it back to the correct one. Whenever possible, do not use "Default" and instead use the actual device.

      Step 3: If both issues still aren't fixed, double check your Routing Table & Fader assignments.
      If everything seems to be routed properly in Windows, then we want to make sure things are set up correctly in the GoXLR App.
      • Jan 7
  • New
    JoseMuoz
    Newcomer - Level 1
    2020-12-19
    GoXLR Sampler does not work | Digital Mixers

    Hi! I bought a GoXLR almost a month ago and have been enjoying it so far. I tried out the sampler but can't seem to get it to record anything. The instructions were to just press and hold the button while talking. It does not seem to work. I tried restarting the app and reinstalling it.

     

    Please let me know if ou have any ideas. Thank you.

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    • 1 Replies
      Oldest
    • JoseMuoz
      PedroRodrigues Hi, Jose, there are usually 6 causes for the sampler to not record new samples so start with #1 and move on if your issue persists.
      1.) Restart the GOXLR app and GOXLR then try to record a sample again.
      2.) In the routing table of your GOXLR app, uncheck and then recheck mic in the samples row at the bottom then try to record a sample again.
      3.) Go into windows sound settings by searching "Change System Sounds" in your taskbar, go to the recording tab, right click on samples then click properties, navigate to the levels tab and make sure that the slider is at 100 and not muted, then try to record a sample again.
      4.) Disable or add exceptions to the GOXlR documents folder/GOXLR App to any 3rd party Anti-Virus like Avast, Malawarebytes, etc.... avast has been known to keep samples from being created so best to create the exception in others if you are running more than 1
      5.) Close your GOXLR app and keep it closed, navigate to your GOXLR samples folder (by default it is in your documents/GOXLR) if you have samples in that folder make sure to copy the folder somewhere safe, then delete it from the GOXLR folder, restart the GOXLR app and try to record a sample again.
      6.) Try another USB port and repeat.
      Please try all these steps and you will have the sample up and running in no time.
      Thank you
      • December 21, 2020
  • New
    YAird
    Newcomer - Level 1
    2020-12-11
    Checking Warranty and Distributor | Digital Mixers

    Greetings guys I got an GOXLR Mini as a present.

     

    I want to know if this will have a warranty in the US or if it comes from another country/distributor.

     

    The serial number is S190902257DI7

     

    Thanks

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    • 1 Replies
      Oldest
    • YAird
      PedroRodrigues Hi Fernando, please be aware that if you have a original proof of purchase form a USA reseller in your name for the unit you have acquired you will have the standard Warranty cover stated by the US Law 1 year. If you register your unit on the first 90 days form purchase you will gain access to two extra years of cover and the unit will be covered for 3 years. Thank you
      • December 15, 2020
  • New
    Future2
    Newcomer - Level 1
    2020-12-02
    GoXLR Mini upgrade to Gaming scene | Digital Mixers

    Die GoXLR Serie ist nicht nur für die Broadcast Szene interessant. Auch für die Gaming-Szene öffnen sich ganz neue Möglichkeiten.

    Beispielsweis meine beiden Söhne, sehr PC affin in unterschiedlichen Richtungen sind, waren auf der Suche nach einen kleinen Mixer. Er sollte eine einfache Anbindung am PC haben, die verschiedenen Audioquellen verwalten können in Richtng Mikrofon, Kopfhörer, Lautsprecherboxen, Subwoofer. Er sollte klein sein, typische Feature´s in Sachen Klaneistellungen haben und ein bisschen was für Auge bieten.

    All dies bietet der GoXLR mini.

    Nach längeren Arbeiten damit fiel jedoch auf, dass noch ein paar Möglichkeiten fehlen, um das Ganze abzurunden. All die Leute aus der PC-Gaming-Szene, die damit gearbeitet haben sagen übereinstimmend:

    - Mind. noch 2 Fader/Kanäle mehr

    - 1 separater Lautstärke Poti vorne neben dem Kopfhörer-Ausgang nur für den Kopfhörer

    - 1 zusätzlicher Lineout für den Anschluss eines Subwoofers

    - Alle Audio-Ausgänge mit einen EQ versehen, wie der für den Mic-Eingang

    - Software Schnittstelle zur Einbindung eines USB-wireless Headset, um beispielsweise den Kopfhörerausgang auf das Headset zu routen

    - eventuell eine Bluetooth Anbindung an Smartphones/Tables

     

    Sollten diese Ereweiterungen nach Vorgabe des GoXLR mini vorhanden sein, wäre dies der perfekte Mixer für die Gaming Szene und würde wohl einen regelrechten Boom auslösen. 

    Das Mangament / Entwickler-Team von TC-Helicon sollten diese Gedanken mal aufnehmen. Der Erfolg wäre garantiert. Viele der Gamer warten sehnsüchtig auf die Innovation...

    Hier mal ein Beispiel für die Gestaltung.

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