Hey there, I recently bought a TC Helicon blender. I've encountered. A couple of issues while setting it up.

- All the instruments are only being heard on the left headphone. The talk feature can be heard across the spectrum but the rest in panned hard right. Not sure how to adjust that.

- I'm having trouble getting the app connected to multiple phones. On the Android app I can connect 1 phone but then there's no option to join. Afriends network available when we try to add other phones. 

Can I please get some assistance with this? Thanks very much.

Akash 

I have the Mini setup with my microphone. I want to want to redirect the Music, Chat, and System outputs to system default. I understand the intent for the device is for all these things to plug into it directly, but that's not desirable for me. I have studio headphones and a high quality sound card to match that's already configured/tweaked. Similarly, I don't want to run additional line out/line in cables. Since these are devices already registered and, presumably, working in Windows, I should be able to simply redirect them. However, applications like Voicemeeter operate with an input first approach and I need to start with outputs. I'm not an audio engineer or driver designer so I'm not aware of the secret sauce to get that to work. Alternatively, I don't see in the GoXLR app how to reassign these channels natively. In short, I want the XLR Mini to simply be an EQ slider but still take advantage of my existing hardware and setup.

I don't think I'm the first/only person with this problem. How have others solved it?

Thanks.

This just started happening a few days ago. When I bump the GoXLR Mini, the thing shuts down and locks up my computer. It takes quite a while to get back to normal, even with restarting my pc. Ii've tried reinstalling the software but nothing changed. Does it sound like firmware or hardware?

Good Morning everyone i was just wondering if anyone else is experiencing these same issues. After i downloaded the update for the goxlr i lost sound. My pc is recieivng sound and the go xlr is recieving sound but for some reason when i switch my audio to system i lose all hearing. If anyone is familiar with this please send help but as of now i downloaded all the drivers and everything is updated

The lights around the effects knobs (Reverb/Echo/Pitch/Gender) that represent the level they're at just circle constantly. The lights rotate clockwise and change colors while this happens. Is this normal? I feel like this is new and since I've notice it, it no longer detects my USB Yeti X. Restarting the device and even reloading windows hasn't been able to resolve this.

Hi

So I've been very happy getting the GoXLR Mini except for one little annoyance.

Everytime I let my pc go to sleep, then the next morning when I wake it up the GoXLR app seems to not pick up the wake up.

When you then open the app and click anything the app crashes and closes.

Any ideas on how to fix this annoyance?

The audio from my pc while connected to my GoXLR constantly cuts out for a fraction of a second always while having 2 or more applications open with both playing sound. I have followed every suggestion software and hardware wise and my only option currently is to try to return it but I don't have the manufacturer's packaging anymore and need to file a warranty claim. Any new suggestions would be greatly appreciated.

I am having trouble with my GoXLR where the channel/mixer icon displays have stopped working.

I have created MULTIPLE tickets, and attached a (.jpg) picture showing the issue to each ticket.

Every time, I get an email replying to the ticket, asking for a picture of the issue, and saying that I should 'reply to this email with a picture' - HOWEVER, every email I receive is from:

Music Tribe Customer Quality <[email protected]>

(or at least has that address as the sender in the email header, as well as the reply-to address).

And wouldn't you know it? that email address can't accept incoming emails!:

* Please be aware that the outgoing E-Mails from Music Tribe are from "[email protected]". Ensure that this is marked as a safe email address in your email provider inbox and keep an eye on your Spam/Junk email in case these are auto routed there. This is an outgoing email box only and does not receive direct incoming emails

So, since nobody in customer service when responding to my tickets gives me an email address to send to, and just says to reply to their email....all I can do is send my responses into the black hole.

In my latest ticket I pointed out this fact, and it doesn't appear that I am properly conveying how impossible it is for me to respond to their emails, as I got his in the latest response:

You are correct when you mentioned that '[email protected]' does not accept any incoming E-mail, this E-mail address has been deactivated for some time now and any communication must be done via Music Tribe portal

...please attach when replying to this E-mail...

So...how exactly am I supposed to communicate with support? I am really losing my patience at this point.