Statistics

270,113 members
149,902 posts
  • Wheels
    Newcomer - Level 1
    2021-12-30

    The lights around the effects knobs (Reverb/Echo/Pitch/Gender) that represent the level they're at just circle constantly. The lights rotate clockwise and change colors while this happens. Is this normal? I feel like this is new and since I've notice it, it no longer detects my USB Yeti X. Restarting the device and even reloading windows hasn't been able to resolve this.

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    0 7
    • Wheels
      Paul_Vannatto Since you posted in the Digital Mixers section, what digital mixer are you using (this will help us in troubleshooting your problems).
      • December 30, 2021
  • New
    mikesnyder497
    Newcomer - Level 1
    2021-12-16

    I'm running a dual PC stream setup I have my audio routing correct I'm getting voice doubling and music doubling from my streaming PC to the go XLR what do I do to fix that?

    0 6
  • New
    woutervs
    Newcomer - Level 1
    2021-12-04

    Hi

    So I've been very happy getting the GoXLR Mini except for one little annoyance.

    Everytime I let my pc go to sleep, then the next morning when I wake it up the GoXLR app seems to not pick up the wake up.

    When you then open the app and click anything the app crashes and closes.

    Any ideas on how to fix this annoyance?

     

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    0 6
    • woutervs
      NicJonesMT Hi Woutervs. Sorry for the delay in messaging.
      If you havent already I would recommend clicking Support at the top of the page and submitting a tech support ticket.

      Go into your Device manager and ensure that no "SLEEP" or "POWER SAVE" Settings are engaged for the USB port that the Go XLR is connected to.

      Please can you also confirm the app, firmware and driver version you are using?
      • December 6, 2021
  • New
    Anorak56
    Newcomer - Level 1
    2021-11-09

    The audio from my pc while connected to my GoXLR constantly cuts out for a fraction of a second always while having 2 or more applications open with both playing sound. I have followed every suggestion software and hardware wise and my only option currently is to try to return it but I don't have the manufacturer's packaging anymore and need to file a warranty claim. Any new suggestions would be greatly appreciated.

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    • Anorak56
      Dale_M Hi Anarak56, sorry this has been your experience, we would advise going to the Support tab above and opening up a Technical ticket with us so we can assist.
      • November 10, 2021
    • Anorak56
      PedroRodrigues Hi Anorak56 I would suggest to try another USB port, also try to update your BIOS and the drives on your Motherboard. It might also be useful on your BIOS to check if the PCIE is selected as Gen3 or Gen4 and please switch to PCIE Gen3, if none of this resolve this matter please follow the guidance posted by colleague on the message above. Thank you
      • November 10, 2021
  • New
    Veritas1000
    Newcomer - Level 1
    2021-10-28

    I am having trouble with my GoXLR where the channel/mixer icon displays have stopped working.

    I have created MULTIPLE tickets, and attached a (.jpg) picture showing the issue to each ticket.

    Every time, I get an email replying to the ticket, asking for a picture of the issue, and saying that I should 'reply to this email with a picture' - HOWEVER, every email I receive is from:

    Music Tribe Customer Quality <[email protected]>

    (or at least has that address as the sender in the email header, as well as the reply-to address).

    And wouldn't you know it? that email address can't accept incoming emails!:

    Please be aware that the outgoing E-Mails from Music Tribe are from "[email protected]". Ensure that this is marked as a safe email address in your email provider inbox and keep an eye on your Spam/Junk email in case these are auto routed there. This is an outgoing email box only and does not receive direct incoming emails

    So, since nobody in customer service when responding to my tickets gives me an email address to send to, and just says to reply to their email....all I can do is send my responses into the black hole.

    In my latest ticket I pointed out this fact, and it doesn't appear that I am properly conveying how impossible it is for me to respond to their emails, as I got his in the latest response:

    You are correct when you mentioned that '[email protected]' does not accept any incoming E-mail, this E-mail address has been deactivated for some time now and any communication must be done via Music Tribe portal

    ...please attach when replying to this E-mail...

    So...how exactly am I supposed to communicate with support? I am really losing my patience at this point.

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    • Veritas1000
      Nigel67 Hi Veritas1000. I can only apologise for the inconvenience caused in you trying to contact us. The care@ e-mail addresses are switched off and all communication with Support is done via our CRM Ticketing system. Please fill in a Technical Support ticket and we will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. You will receive an automated reply with a case number. Please check your spam / junk box if you do not receive one. A colleague will then get back to you shortly with a reply.
      • October 28, 2021
      • How am I supposed to communicate with Support?
        Veritas1000 As I said, I have done this (created tickets) multiple times already. When I receive the reply from the customer service person - it comes to my email. They then _tell me_ to send an email back by _replying_ which sends the email to the [email protected] address. How is that supposed to work?
        • October 28, 2021
      • How am I supposed to communicate with Support?
        Nigel67 Hi Veritas1000. Yes, when you reply that goes back into our ticketing system and the colleague who has your ticket is notified that you have replied, however you cannot send a brand new e-mail to us using the [email protected] e-mail. Let me check your account in our system and see where your e-mail is.
        • October 28, 2021
    • Veritas1000
      Nigel67 Hi Veritas1000. I have found your cases
      On Case CAS-498087-J4V6S7 you were replied to on the 27/10 and we have not received a reply back. Case CAS-490293-T3Y2J7, we replied to you on 20/20 and resent on 25/10 and we haven't received a reply. Case CAS-496335-D6C3T6 was also replied to on the 20/10. I will ask my colleagues to reply to you again on these cases. Please check your junk / spam folders just in case the e-mails have gone in there. Even if the case appears as resolved when you look on your account, just reply to the last e-mail and it will open up again in the queue. Many thanks
      • October 28, 2021
  • New
    chappy119
    Newcomer - Level 1
    2021-10-19

    HOW DO YOU CONTACT THIS COMPANY TO GO ABOUT FIXING A GO XLR I HAVE BEEN ON THIS SITE 2 DAYS REGISTERED FOR AN ACCOUNT AND THERE IS ZERO CONTACT INFORMATION? HOW DO YOU GET AHOLD OF ANYONE?

    0 5
    • chappy119
      KyleJohnson Hello, Kyle here with Music Tribe. In order to contact our service or technical support teams please click on Support and then choose the appropriate selection to submit a ticket.
      • October 19, 2021
  • New
    Alienized
    Newcomer - Level 1
    2021-10-07

    So, i have the GoXLR mini and at first i thought that my HyperX Quadcast was dying so I went to the shop today and bought an Wave 3. The microphone works just fine on its own , but when i am routing it through GoXLR it does not pick up any signal. It worked for like an hour and after that just nothing . So the settings are right since it worked for an hour or so. I have double checked anyway 5 tutorials on youtube just to be sure that everything is right and it is. Checked the wires , the routing , windows settings and everything is fine. What do you think is the problem since i have literally tried everything i could think of.

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    • Alienized
      PedroRodrigues Hi Alienized, please note if you intend to use the popular Blue Yeti microphone or any other USB microphone which has its own built-in headphone output, you should run that built-in headphone output into the GO XLR’s MIC input.
      For a USB microphone powered via USB, plug the USB connector directly into your computer for power, but do not select the USB mic as an audio source on the computer.
      Instead, the USB microphone’s headphone output will be the audio source for mixing inside GO XLR.
      Thank you
      • October 8, 2021
      • GoXLR mini  Cuts off microphone not working after a few hours of usage
        Alienized Hello , Yes i know it was like this already , i didnt changed anything.I have attached some screenshots to see how my routing is done and sounds in windows.Maybe i am missing something...I have also posted the problem into discord , we can chat there if is easier...maybe someone there who has more options than me might help
        • October 8, 2021
    • Alienized
      PedroRodrigues Hi Alienized. I would first suggest uninstalling the GO XLR APP and the install the lasted version available version 1.3.3.130 that you will find by following the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:

      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:

      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device

      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED
      • October 8, 2021
  • New
    MiniEgg23
    Newcomer - Level 1
    2021-09-29

    i bought a new GoXLR but everytime it checks for updates it freezes most of the things on my pc and when it unfreezes the audio is out of sync (if there is audio). alot of the time it doesn't unfreeze so i end up having to restart my pc. it's quite annoying because it does this every 2-5 minutes so i can't play a game or talk to my friends without having to restart my pc every 2-5 minutes, does anyone know a way to fix this?

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    • MiniEgg23
      ChrisEdwards1 Hi MiniEgg23, if you have not yet done so I would first recommend checking out the following Knowledge Base article:

      https://community.musictribe.com/pages/kba?articleId=ef034be1-1672-eb11-a812-000d3ac89f92&brand=TC%20Helicon

      Please also try the following items to fix:
      1.) Try all USB ports (even ports with other devices currently plugged in)
      2.) Upgrade your USB drivers for your motherboard
      3.) Upgrade your motherboards bios (See the manual on how to do this)
      4.) Try another USB cable for the GoXLR
      5.) Try the GoXLR on another pc
      6.) Also, If you are using a USB hub, try plugging directly into the USB port.

      If this does not help to resolve the issue I would recommend opening a Technical support ticket if this has not already been done.
      • October 1, 2021
  • New
    DoyleBurnett
    Newcomer - Level 1
    2021-09-24

    I am just starting to use a new Behringer X1222USB interface/mixer.  Here is myquestion: What is the best way to hookup active floor monitors?  Is it possible to use two (2) active floor monitors having each monitor receiving slightly different channel information?  I think I get that there is one (1) Aux Send but I want to use two monitors.  Let me know if this is possible.  And, do I use a Balanced cable (TRS) or can I use an Unbalancedcable (TR)?  Thank you for any help.

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    0 20
  • New
    ccxlr8r
    Newcomer - Level 2
    2021-09-07

    CAS-484571-V3P0Q5

    I tried the newest windows driver, none of the inputs show up. Same thing using a MacBook Pro.

    0 19
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