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224,026 members
98,283 posts
  • GBishop
    Newcomer - Level 1
    2020-09-28

    Hi i've been trying to set up my XLR Mini but whenever i connest my blue yeti it just makes a loud buzzing noise through my headphones and wont pick up the microphone. ive tried multiple cords and reinstalling softwear to fix this but nothing has worked

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    • GBishop
      Nigel67 Hi Gage, do you have another microphone that you can try just to rule it out? Or do you have another piece of equipment that you can try your microphone on to make sure that it is working fine? If so, then it does look as though you have an issue with the XLR mini and please go to the support tab at the top of the page and submit a technical request ticket and we will be able to help you further.
      • September 27, 2020
  • AwesomeStCool
    Newcomer - Level 1
    2020-09-23

    Just wondering if anyone has heard anything about a ship date. Ordered mine through Musician's Friend a while ago and haven't gotten any sort of updates from them at all, and they have no information on the website other than "this product is backorder, reserve now." Other sites have approximate dates, but none of them are the same. It would be nice to have some idea of when to expect it.

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    • AwesomeStCool
      DavidKnighton Hello Corey StJean,
      Due to the ongoing pandemic, component suppliers have not been able to meet manufacturing demands. This has caused some production delays in the industry. We appreciate your patience during these trying times.
      • September 24, 2020
  • AdamVann
    Newcomer - Level 1
    2020-09-22

    Hi,

    I'm having an issue with my Go XLR where it skips the startup sequence and just goes straight to everything blue. None of the faders move nor does it light up in the usual rainbow fashion.

    Its not detected by my PC either which leads me to think its a Power or USB connectivity issue. I do know its an issue with the GO XLR and not my PC. 

    Sometimes when I add power only the 'X' lights up as well.

    Ive uploaded a video to show what happens. 

    Thanks 

    Adam 

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    0 114
    • AdamVann
      PedroRodrigues Hi Adam Vann ,are you connecting the unit directly to your computer via USB 2.0? Are you using the latest version of the GOXLR? Have you updated the GOXLR to the latest firmware? Please follow the link to access all the resources available for your unit https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK
      • September 22, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam can you please send me the case number so I can access what is the stage of this process?
        • September 24, 2020
      • Go XLR Start Up Sequence
        AdamVann CAS-140304-H2J3G4
        • September 24, 2020
      • Go XLR Start Up Sequence
        PedroRodrigues Hi Adam, I have the case, all the interaction will be via this case. Thank you
        • September 24, 2020
  • RileyJ
    Newcomer - Level 1
    2020-09-18

    hi i recieved my go xlr mini today and after i set the app up i started to hear background white noise, i thought it might be my heaphones but i used another device and the headphones where working fine. the sound is a small buzz in the background and occationally a static noise when using some apps.

     

    thanks riley

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    • RileyJ
      PedroRodrigues Hi Riley, please confirm that you have update the unit to the latest firmware and that you are connecting the unit to a USB 2.0 port. I hope this helps
      • September 30, 2020
  • AdmiralLemon
    Newcomer - Level 1
    2020-09-17

    I was streaming and heard a slight static type of pop in my right earbuds. I could only hear out of the left side and only static in the right after that. I replaced my earbuds with my ATH-M50x headphones and got the same result. I rebooted the PC but the issue was still present. I then tried unplugging the GoXLR with the headphones still plugged in. When I plugged the GoXLR back in a horrid squealing noise was present in the right headset. I tried other headsets and got the same issue. Mic quality has not changed and everything else with the GoXLR seems normal.

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    0 265
    • AdmiralLemon
      Nigel67 Hi, unfortunately it looks like your GoXLR has developed a fault in the headphone circuitry and needs repairing. Possibly the headphone amp has gone faulty. Please go to the support tab at the top of the page and fill in a support ticket. Assign it as a Service Support ticket when you get the option in the drop down box. One of my colleagues will then be able to get back to you with repair details.
      • September 17, 2020
      • GoXLR Headphone Jack Input Stopped Working?
        AdmiralLemon OK thank you! I was afraid it was something like that. I sent in a service request.
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        • ·
        • September 18, 2020
  • ShumeecioLark
    Newcomer - Level 1
    2020-09-12

    I lost my power supply to my GoXLR ???????? and I was wondering if I would be able to purchase one from TC Helicon

    0 28
    • ShumeecioLark
      Nigel67 Hi, yes you will be able to get hold of a replacement from us. If you go to the support tab at the top of the page and submit a ticket to the spares team, then one of my colleagues will be able to help you in purchasing a new one. Many thanks
      • September 13, 2020
    • ShumeecioLark
      john0121 Hi there, if you click support at the top of the page you'll be able to fill out a spare parts request from and the team will be in touch about pricing and availability.
      • September 13, 2020
  • cakeologi
    Newcomer - Level 1
    2020-07-29

    Hi, 

    I just unplugged my go xlr because i was changing my office set up.  I plugged it back in and it will not power on.  Can any one help... don't know what is wrong. 

    0 20
  • imK3VL4R
    Newcomer - Level 1
    2020-07-22

    I needs it

    0 25
  • JKing
    Newcomer - Level 1
    2020-07-21

    Recently updated my goxlr driver, but now I can't hear any audio from my PC into my headphones, the interface works, both digitally and physically, I can hear my mic inside the goxlr, but any videos, music programs, etc I can't hear in my headphones. What can I do to fix this?

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    0 206
    • JKing
      AlexLane I suspect you just need to select the GoXLR as the active audio device, click on the sound icon in system tray, click on the text above the volume slider and select it.
      • July 22, 2020
  • WARPIG
    Newcomer - Level 1
    2020-07-10
    The GoXLR app opens then closes? If I don't add power to the GoXLR the app will then stay open.
    0 219
    • WARPIG
      Dale_M Hi there. Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

      Please use this App installer if you are still experiencing crashing:

      http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
      • July 10, 2020
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