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  • New
    IvanRosaMarcano
    Newcomer - Level 1
    2021-09-08
    Power supply X32 | Merchandise

    Necesito a alguien que me venda el power supply soy de Puerto Rico

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    • IvanRosaMarcano
      KyleJohnson Hello, Kyle here with Music Tribe. For spare parts help please visit our Support page and submit a Spare Parts ticket.
      • Sep 8
  • New
    jasonsportslee
    Newcomer - Level 1
    2021-08-23
    How to improve noise floor? | Merchandise

      I have the Behringer Xenyx Q802 mixer and I seem to be having problems with my noise floor.

      I have a constant hmmm in all my recordings and feeds through the mixer.

      Even if I unplug everything that goes into the mixer, and turn down all my knobs to zero except the main mix which I turn up, I seem to get a lot of unwanted noise into my audacity program.

      How do I get rid of the unwanted noise?  I have tried this with my PC, Notebook even using a headphone out line into a portable recording device and they all still have the same hum.

      It's not terribly loud but as a voice actor I can't afford to have ANY of that noise in my recordings.

       Are my expectations simply too high for a device like this or is there something wrong with my ground? Wires? Or a faulty mixer?

       Should I purchase an idefender? What more trouble shooting can I try?

       Since the notebook and portable recording device were not connected to power sources, it shouldn't be a ground problem?

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    • jasonsportslee
      RexBeckett Hi Jason, actually it could be a ground problem - as in lack of one. If there is no ground connection anywhere in the system, cables and equipment can pick-up fields from nearby power cables and other equipment. This is particularly an issue for low-level signals and/or unbalanced connections.

      It's easy to check this: Connect a piece of equipment that has a definite ground to one of the mixer inputs or outputs. I usually try a monitor that has a metal back-plate and a three-pin power cable. If this reduces the hum, the system needs a ground connection.
      • Aug 23
  • New
    edecker83
    Newcomer - Level 1
    2021-08-13
    Refund | Merchandise

    I don't know who to contact, how to contact anyone, or where to look. I've been looking all over the website about getting a possible refund on a product and I would like help. I tried replying to ticket emails and I tried filing new tickets. If there is someone I can get in touch with to give more details that would be great. 

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    • edecker83
      NicJonesMT Hi Edecker83.
      If it is a hardware unit you are ltrying to refund you would need to directly contact the store you purchased the unit from.
      If this is regarding a plugin, please click support at the top of the page and submit a technical support ticket.
      • Aug 14
      • Refund
        edecker83 So it's a complicated situation. I purchased the GoXLR, it broke within three months (have no idea how, the technical support gave me no reasons as to how), I sent it back to get it fixed, and have been waiting for six months to get any contact from anyone about and I am no longer interested in the product. Do I have to keep waiting to get this product back just to get a refund. I understand it's on backorder, but I'm not interested in the product. I just want my money back and don't want to deal with this headache anymore
        • Aug 20
  • New
    mesamark3
    Newcomer - Level 1
    2021-08-09
    TC Helicon VSM 300 - blown speaker | Merchandise

    I have an old unit and was using it for a solo acoustic gig but acoustic gig to monitor my vocals and I appear to have blown the speaker in it. Any idea how to even open the casing to access the speaker?

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    • mesamark3
      PedroRodrigues Hi mesamark3, please consider that unfortunately we do not endorse any type of self repair process and in these cases we advise to contact one of our Partners, Reseller or Shops to request assistance for your unit, for this please follow the link below https://www.tc-helicon.com/buy.html Thank you
      • Aug 10
  • New
    Sbmartin
    Newcomer - Level 1
    2021-08-07
    Berhinger xr18 mixer | Merchandise

    Need a new antenna for a behringer xr18 mixer. Where can I order one?

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