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  • New
    Angelatinker1
    Newcomer - Level 1
    2022-05-26
    GoXLR WONT CONNECT TO PC | Software

    For someone reason when I plug the device into my pc it doesn't see it and connect it... any suggestions

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    • Angelatinker1
      WilliamR Hello, Please be sure you are using the latest GOXLR app and the included 12 volt DC power supply that comes with your unit. Also, be sure you are not using a USB hub or extender cables, try plugging directly into the USB port. If this fails I would also try a different USB cable as well.
      • May 25
  • New
    Hoku
    Newcomer - Level 1
    2022-05-08
    Audio Cuts out when I start sharing my screen on Discord. | Software

    I'm not sure what part of the mixer is the issue but whever I share my screen and/or window on discord, the audio immediatly begins cutting out. Sometimes if you wait long enough it comes back, other times it doesn't.

     

    I just did a fresh reload of Windows 11 and hooked my headset to my PC and had no issues. I just hooked my mixer back up and am once again having this issue.

    read more...
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    • Hoku
      NicJonesMT Hi Hoku
      Please click the Support tab at the top of the page and submit a technical support ticket.
      Please provide as much information as possible on your setup, and also provide a screen shot of the Windows App Volume and Device preferences menu.
      • May 9
  • New
    xtoxicxcarnage
    Newcomer - Level 1
    2022-04-03
    Driver Error - Error creating bus / loading driver | Software

    I keep getting this message. I have done everything possible to fix this and nothing is working. I reinstall the software 10x and rearrange the usbs stuff. 

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  • New
    NoahDenSpiller
    Newcomer - Level 1
    2022-03-31
    Chat Mic Corrupted | Software

    So i recently moved rooms, plugged my goxlr into my PC,

    Then, audio just stopped coming from chat mic.

    Posted this for help, using broadcast mix as mic temporarily.

    Please help!

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    • NoahDenSpiller
      WilliamR Hello Noah, Please click on the support link above and open a tech support case, and someone will get in touch with you ASAP to help troubleshoot this for you.
      • Mar 31
  • New
    CHRI5T
    Newcomer - Level 1
    2022-03-09
    GoXLR under Win11 | Software

    I used the GoXLR with no problems under Win10 but after switching to a Win11 machine I cant use my Mic anymore:

    - I can use/hear the Mic in the GoXLR App. I can do the setup like gain, source, connections, etc.
    - Outside of the App the Mic gives no signal to Zoom, Discord, Games and even Windows
    - The settings under Win11 are basically the same so everything under "Sound Settings" is fine and ready

    Have you guys had the same problems?
    May it be that there is actually no driver for Win11?

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    • CHRI5T
      Dale_M

      Can you run the 5.12 driver installer 2 or 3 times and then try running the Go XLR with the App?

      Also check your Mic security settings
      • Mar 9
  • New
    skg686
    Newcomer - Level 1
    2022-02-24
    Go Xlr showing as not connected in the app, also in windows. | Software

    It is connected to power, connected via USB to the PC, and my microphone is also connected to it, I have restored my PC many times and also the app says it does not detect the Go Xlr while launching and has some error about it

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    • skg686
      PedroRodrigues Hi skg686, thank you for your post, please confirm that the BIOS and the Drivers on your Motherboard are up to date. Please also confirm that you are using the latest version of the App and the drivers available via the link below:https://www.tc-helicon.com/product.html?modelCode=P0CQK For last please confirm that your GOXLR is connected directly to your computer via USB 2.0 port avoiding any USB ports and USB Hubs. Thank you
      • Feb 24
  • New
    Nemorevera
    Newcomer - Level 1
    2022-01-09
    Icons no longer work on GOXLR | Software

    Hello,

    I recently just noticed after turning on my pc that the icons on the goxlr don't appear anymore. also the second and fourth one in the row seem to be dimmer in lighting. 

    I've been trying to figure out why they aren't working.

    Before I noticed that they weren't working, pressing the mute buttons didn't bring the faders down or anything, a pop up message in windows came up saying something about "usb...".

    I restarted my pc, but that didn't fix the issue either. i unplugged / replugged the usb cable from the goxlr and everything started to work again. This is where i noticed the icons weren't working

    i believe prior to this a message on the goxlr app said update failed?, yet there aren't any updates when i go and check

    Thank you for taking the time to read this.

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  • New
    Lind
    Newcomer - Level 1
    2022-01-08
    GOXLR Driver error on connecting to my computer. | Software

    Hallo TC-HELICON FORUM.

    i have just rebooted PC, (Restartet everything)

    And now, GOxlrMini doesn't work, when i try connect. To my PC

    idk what im doink wronk, when its pluggin and configurating, its creating DriverError, i tried everything, also searched on google no help, try restartet my PC, no work. 

    Unplugged and plugged USB didnt work.

    Updated, DRIVER, tryid to find error, with Window Error Finder.

    No help...

    Can somebody help me out 

     

     

    Best Regards. Adam  

     

     

    read more...
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    • Lind
      WilliamR Hello, William from musictribe here.

      Have you tried to manually update the driver? The issues you've described are usually related to driver configuration and the resolution is to manually install the driver. I've attached a copy of the driver. Please do a manual install and test your device again. Please run the installation twice, the first uninstalls the driver and the second reinstalls it.



      https://www.dropbox.com/s/ez0s4v94j2zs0uf/GoXLR_Driver_v4.67.0.zip?dl=0



      Has your GoXLR or computer also gone through any recent updates? If so, Windows may have disabled your inputs/outputs. Update to the latest driver or reinstall the driver. I've attached a file for the download. Go to Playback/Recording Devices, and re-enable the device.



      Go XLR basic troubleshooting:
      Try a different USB port/cable. Works best on 2.0 or 3.1 ports. 3.0 gets glitchy
      Update BIOS
      Check sound privacy settings
      Manually install/update driver

      If the audio cut outs are stutter-like, generally speaking - audio stutters happen from:
      - Using a USB 3.0 port instead of a USB 2.0.
      - Being plugged into a USB extender/hub.
      - Being plugged into a part of the computer that is already maxing out its bandwidth.
      - Having out of date BIOS.
      - Having a bad USB cable.
      - Being plugged into the wrong type of connection.
      • Jan 12
  • New
    ACCRISTALSKY
    Newcomer - Level 1
    2021-11-20
    GoXLR Mini | Software

    How do i fix this ?

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    • 2 Replies
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    • ACCRISTALSKY
      fabiobruno In my case, my GoXLR mini keeps updating the firmware and it never ends. I do not know how to do.
      • November 21, 2021
      • GoXLR Mini
        PedroRodrigues Hi fabiobruno, Thank you for your post, I would suggest to first confirm if you are using ipv6 on your pc as this can causes the issues of trying to get updates as you mentioned.
        Please see the image below Please uncheck ipv6 on that section of network settings.
        Please test again.
        • November 21, 2021
    • ACCRISTALSKY
      PedroRodrigues Hi, ACCRISTALSKY, this may be caused due to the GOXLR loosing USB connection to the pc.

      In these cases, we would suggest to try the following items to fix:

      1.) Try all USB ports (even ports with other devices currently plugged in)
      2.) Upgrade your USB drivers for your motherboard
      3.) Upgrade your motherboards bios (See manual on how to do this)
      4.) Try another USB cable for the GOXLR
      5.) Are you using the original GOXLR cable? Are you running a usb extension?
      6.) Try the GOXLR on another pc

      For last we would also suggest downloading and install the newest version of the App version 1.3.3.130 by following the link below:

      https://www.tc-helicon.com/tchelicon/product?modelCode=P0DI7

      If you continue to have issues on the new version, we have seen this with users that get an IPV6 IP from their ISP.

      Disabling that in windows would fix it.
      • November 21, 2021
  • New
    illuminator777
    Newcomer - Level 1
    2021-10-08
    GOXLR not receiving signal from MV7X | Software

    Hello I just recently purchased a shure MV7X and my GOXLR.
    When I launch the GOXLR app, the mic set up screen doesn’t receive signal from my microphone. I have tested my usb, mic, XLR cable all on a different interface and confirm they’re all working. Does anyone have a similar issue? I’m aware the MV7X is extremely new, but I can’t figure out why my GOXLR won’t even pick up any noise from my mic. Any help would be gladly appreciated. Thanks

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