I am trying to register a new product but the drop down box for the product name does not work and as a result I cannot input the product number. Am I doing something wrong?
KyleJohnson
Hello, Kyle here with Music Tribe. First, I'd recommend you clear your cache and cookies, and try a different web browser. If you continue to have issues, try submitting a different type of ticket like presales or tech support and put a note in that you are trying to register a product. []
Hello, Kyle here with Music Tribe. First, I'd recommend you clear your cache and cookies, and try a different web browser. If you continue to have issues, try submitting a different type of ticket like presales or tech support and put a note in that you are trying to register a product.
February 16, 2021
snapian
Thanks Kyle, Did as you suggest and tried a different browser but product name drop down still not working. Tried to submit a different ticket but drop down product box not working and it seems to be essential that it is completed. []
Thanks Kyle, Did as you suggest and tried a different browser but product name drop down still not working. Tried to submit a different ticket but drop down product box not working and it seems to be essential that it is completed.
February 17, 2021
KyleJohnson
It's working for me, so I imagine it's something to do with web browser/settings. Did you try clearing your cache/cookies in your browser? Are you registering on a Mobile device or a Desktop computer? []
It's working for me, so I imagine it's something to do with web browser/settings. Did you try clearing your cache/cookies in your browser? Are you registering on a Mobile device or a Desktop computer?
February 17, 2021
snapian
Using a desktop and two different browsers with no success. However, tried my Android tablet and everything worked. Every day is a school day! thanks for your input. []
Using a desktop and two different browsers with no success. However, tried my Android tablet and everything worked. Every day is a school day! thanks for your input.