305,630 members
189,950 posts
  • New
    Newcomer - Level 1

    Greeting. I'm using Nova Delay iB Modified, and recently I needed to change my power supply on the pedalboard. 

    So I bought Zuma of Strymon, which supports 12V on 375mA, and 18V on 250mA. For it was the tech guy's recommendation.

    But when we tried to turn on the board. we found Nova Delay frozen, blinking 0000 on the display. 

    And then the tech guy tried to change the power to 18V(I know, it shouldn't, but he tried). 

    And you know what, it was on and worked well.

    The more weird thing is, when it changed to 9V, still on, but when changed to 12V, it became frozen again.

    So the question is;

    If I want to use Zuma and Nova Delay together, I think I will have to continue using 18V in the future, but will this be a problem with my Delay pedal?

    I just don't want to hear the answer that 'it must be 12V unconditionally' in the conventional after-sales service method. I think this would be answered by the designer of this pedal or the manufacturer who knows the specifications of this model.

    0 2
  • New
    Contributor - Level 2

    I recently updated my Polytune 3 to firmware v1.4.08 (2021-11-10). I'm 100% sure I downloaded the Polytune 3 firmware marked "1.4.08" on the site, and also that the file wasn't corrupt.

    Prior to updating it, I checked the firmware revision by powering on the pedal while holding the "TUNING" and "DISPLAY" buttons. It displayed "1137" before the firmware update.

    The firmware update was reported as successful, but the pedal now reports firmware version "1211". Why would v1.4.08 display as "1211"?

    0 9
  • New
    Newcomer - Level 1

    I have a question. When the pedal is switched to "buffered bypass" and If I disconnect the power cable, I have noticed that I can still hear my guitar. Isn't it supposed that in the buffered bypass the guitar should not be heard when the power is disconnected? I mean this is the standard test for true-bypass pedals, but if the pedal is not in that configuration anymore, maybe it is not a real buffer? or maybe I have a faulty pedal?

    0 1
    • JOECOW
      PedroRodrigues Hi JOECOW, thank you for your post, it is important to bare in mind that with buffered bypass, the buffer is always acting on your signal, even when the pedal is off. This strengthens and conditions it, restoring your signal and tone. Please confirm that you have choose between the two Bypass modes by setting up your pedal as you see below.
      • Mon at 12:40 AM
  • New
    Newcomer - Level 1

    Asking for to much info!

    0 0
  • New
    Newcomer - Level 1


    I follow the instructions of the tenoprint application, I put my iphone next to my bass pickup volume at 10 and nothing happens on the amp, impossible to change the effect already loaded on the amp. The firmware is up to date, i don't know what to do...

    Thanks for your help

    0 2
    • cgu93
      NicJonesMT Hi cgu93.
      Please select Library and then click the 2 cogs to open the settings. Change the Library setting to "Browse by Product" then close this menu. In the Library you should then see the TonePrint Bass Amps option. Can you please try beaming one of the TonePrints found in TonePrint Bass Amps and it should work correctly.
      • Nov 24
  • New
    Newcomer - Level 1

    In May 2022 PedroRodrigues said

    ... at the moment we cannot make any comment on future features and developments for the PLETHORA X5, nevertheless we can confirm that some exciting new development are on the way, please stay tuned.

    Any news on this?


    0 7
  • New
    Newcomer - Level 1

    Hi everyone,

    I just wondered if it's possible for the Flashback 2 x4 to receive midi clock information from a DAW?

    I've tried in Reaper. It recognises the pedal as an input and output device, and I've gone into Preferences/MIDI Devices, and set up the pedal to receive MIDI clock information. It specifies that it should be assigned channel 6, so I've made sure to do that too.

    It isn't working, but I wonder if the problem is my MIDI cable. My Scarlett Solo interface doesn't have MIDI ports on it, so I've plugged the pedal directly into my PC with a Roland USB to Midi cable. 

    However, I kind of doubt that's the problem, since my MIDI keyboards are plugged in this way and work just fine.

    Any help greatly appreciated! I'm trying to get the looper function to sync to a MIDI clock for live performance - I want to use some pretty long loops, so without any kind of sync they just end up drifting after around 4 repetitions (max!).

    0 6
  • New
    Newcomer - Level 1

    Hello  all


    Nova delay:ND-1  and Nova reverb: NR-1  have  DynaMix control.  

     It is great function,I think.
    I want to know which pedals and multi function pedals have DynaMix control ?
    I mean it like NR-1 and ND-1.
    How about NOVA System  ?
    0 5
  • New
    Newcomer - Level 1

    about the insert (send/return) of g-system, is it stereo or mono? my preamp is the output of stereo...It would be really tragic if he was also a mono...

    0 2
    • AndySu0503
      PedroRodrigues Hi AndySu0503, thank you for your post, I believe what you are looking for is the 4 Cable Method (4CM).The 4 Cable Method (4CM) describes a way to connect your guitar to your effects pedals and amplifier.
      You connect using both your amplifier’s Input and its Effects Loop at the same time.
      The ability to run guitar effects either into the Input of the amplifier, or within its Effect Loop (SEND / RETURN) circuit, gives you different tonal results.
      This includes a big difference in how time-based effects (such as reverbs and delays) interact with your amplifier’s overdrive channel.
      To implement the 4 Cable Method correctly, you’ll need the following:

      A Multi-Effects processor such as your G-SYSTEM, to connect a Multi-Effects processor using 4CM, it will need to have EXTERNAL LOOP capability.
      That is, it needs its own SEND / RETURN jacks in addition to the usual INPUT and OUTPUT.

      TO SET IT UP
      (see picture below)

      • RED CABLE 1: Connects your guitar to the INPUT of the Multi-Effects processor.

      • GREEN CABLE 2: Connects from the Multi-Effects processor’s External Loop SEND, into the amplifier’s INPUT jack.

      • YELLOW CABLE 3: Connects from the amplifier’s Effects Loop SEND, to the Multi-Effects processor’s External Loop RETURN.

      • BLUE CABLE 4: Connects from the Multi-Effects Processor’s OUTPUT, to the amplifier’s RETURN jack – to be sent directly to the power amp and speaker.

      In order for this method to work correctly, you’ll need to ensure that the External Loop of your Multi-Effects Processor is activated. You may need to do this for each individual preset/patch of your Multi-Effects Processor.

      When connected in this manner, the G-SYSTEM will allow you to move each individual effect within a preset/patch to be placed before the amplifier’s INPUT, or within its Effects Loop.

      For more information on the 4CM with your unit please follow the links below:

      To access a full guidance on your unit with an extensive troubleshoot guide that will be extremely useful please follow the link below:

      To access all the resources available for your unit please follow the link below:

      Thank you
      • Nov 14
  • New
    Newcomer - Level 1


    I have created a ticket for a gift item I had purchased. Ofcourse the 1 year warranty is about to be up. I have not heard back from anyone regarding my ticket, no emails, no phone calls. 

    I am new to this site. My expectation from other websites when requesting support would be that atleast you will get an email, and within a day or two get contacted. The ticket was opened on 5th of Nov, modified by customer support on 7th of Nov, and then nothing.

    There is no phone number to contact and listen to the waiting music. 

    Do I have any hope of getting repair for this item or this expensive gift for my FIL is destine for garbage dump



    0 21
    • rajsal
      Dale_M Sorry about your experience please can you advise your ticket number?
      • Nov 11
    • rajsal


      • Nov 11
    • rajsal
      rajsal And now the ticket is marked cancelled, no explaination!
      • Nov 14
    • rajsal
      rajsal Overall I am disappointed in the support service. Why pay hundreds of dollar buying a product, which the company will not stand behind. To me it seems all your brands are taking a shot in dark, if you get a good product and dont require support, Great. If you require support, God help you. The best option is to throw the piece of junk equipment with an expensive label and go buy a something which the manufacturing company believes in. They will take over these useless products with their customer service eventually.
      • Nov 14
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