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  • New
    OlivierPirrotte
    Newcomer - Level 1
    2022-06-29
    TC Helicon Guitar Pro Android lagging and Mac connection problems | Effects and Pedals

    Hi, I purchased the guitar pro and received it yesterday. Using it on my Android phone with Tonebridge gives me incredibel lag, impossible to play. I tried to connect it to my Mac for Tonbridge or Garageband. The Helicon device powers up but mac doesn't recognize it as an input device. Don't know what to do. changed cables, usb adapters, nothing helped. Thx for any advice

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    • 2 Replies
      Oldest
    • OlivierPirrotte
      PedroRodrigues Hi OlivierPirrotte, thank you for your post, please consider that Go Guitar on Android supports the following Apps stated below, I would also advise you to connected you Go Guitar directly to a device via USB 2.0 as stated on the manual below, for last I would suggest to test your unit following the guidance below. I hope this helps
      • Wed at 12:32 AM
    • OlivierPirrotte
      NicJonesMT Hi OlivierPirotte.
      Can you please click support at the top of the page and submit a technical support ticket.
      • Wed at 12:45 AM
  • New
    Matinsrd
    Newcomer - Level 1
    2022-06-28
    Polytune 3 switch stops operating when dipswitch is engaged | Tuners

    Hi

    My unit works fine as long as I don't engage the dip switch for buffered bypass. 
    When it's in the buffer mode the pedal goes into tuning mode (muted) and the footswitch stops working. No clicking sound when pressing it.

    plus, "Always On" mode doesn't work at all.

    Tried all combimations too. no luck.

    I'm familiar with soldering so if there is something I can do please let me know. I've opened up the plastic cover and somewhere near the dipswitch when I short two connections the pedal turns on. 

    So the problem is that somehow dipswitch is preventing the footswitch from working when engaged. 

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  • New
    ratbag7
    Newcomer - Level 1
    2022-06-28
    ditto+looper full manual? | Effects and Pedals

    I can't find anything but quick start guides for the ditto+looper.  The quick start guide is frankly, pathetic.  I have never used a looper before. Right now I am DISGUSTED THAT I spent $150 on something that gives me not even a link to the manual.  The TC site has NO full manual for the ditto+looper as far as I can tell.

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  • New
    lasi24k
    Newcomer - Level 1
    2022-06-28
    Flashback Delay - Mono sends dry signal only | Effects and Pedals

    Hi, I have a flashback delay pedal. I used to use the mono output into my amp, and all went good. I think I started to play with the TonePrint app, and installed some toneprints and now regardless of the type of delay, or regardless of the any knob setting, the mono output sends a dry signal (even if the pedal is engaged). I realized that connecting the "stereo output" actually sends a wet signal so I can still use the pedal, but I'm not sure if I'm getting the full signal. 

    How can I fix this? thanks

     

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    • 1 Replies
      Oldest
    • lasi24k
      PedroRodrigues Hi lasi24k, thank you for your post, I would first suggest confirming how you have set up your DIP SWITCH on your pedal considering that it will allows you to activate or disactivate the Kill-dry function.
      It is also vital that you check how you have set up your pedal on the TONEPRINT App as there is TonePrints that do not comport stereo operation and some parameters are linked to L + R outputs.
      The audio inputs on the right side of this pedal are standard ¼” jacks (mono/TS).
      If your signal source is mono, connect it to the MONO in jack of the pedal.
      If your signal source is stereo, connect the cable carrying the left signal component to the MONO IN jack and the cable carrying the right signal component to the STEREO IN jack.
      When it comes to the Audio outputs in stereo the audio outputs on the left side of this pedal are standard ¼” jacks (mono/TS).
      If the next device in the signal chain has a mono input (e.g. your amp), connect the MONO OUT jack of TC Electronic effect pedal to the other device’s input.
      If the next device in the signal chain has stereo inputs (e.g. another stereo effect pedal), connect the MONO OUT jack of your TC Electronic effect pedal to the left input and the STEREO OUT jack to the right input of the other device.
      I hope this helps.
      Thank you
      • Tue at 12:06 AM
  • New
    afterburner1277
    Newcomer - Level 1
    2022-06-27
    Ditto X2 and Line 6 Helix | Effects and Pedals

    Hi all,

    I am very new to this and would like to know if anyone has used the Ditto X2 hooked up to a Helix. What is the best place to place it, and hookup details would be so much appreciated? 

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  • New
    edemmiller
    Newcomer - Level 1
    2022-06-27
    Polytune 3 | Tuners

    Hi guys!
    Recently (never before) I have the problem that the tuner stops my signal even if it's off.
    (sidenote: tuning works fine, no problem with it)
    All my gear (amp, guitar, cables, power supply) seem OK.
    When I remove the tuner from the signal chain everything works fine.
    What do you think? 

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    • 2 Replies
      Oldest
    • edemmiller
      PedroRodrigues Hi edemmiller, thank you for your post, in this case I would suggest confirming that your Polytune 3 is connected directly to a PSU that offers a 9 V DC, positive centre negative,>100 mA.
      It is also vital that you confirm that you are using a 1x ¼ " TS, unbalanced, mono cable on the input
      It may also be advisable to attempt to update you pedal by following the guidance below.

      Download the newest firmware from the link below.

      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CM0

      There are updaters for:

      -Microsoft Windows (these are ZIP archives containing the firmware installer)

      -OS X (these are disk image files containing the firmware installer).

      • Unplug all cables (including the power supply) from your TC pedal.
      • Connect the pedal to your computer using a USB cable.
      • Press and hold the footswitch on your TC pedal. If your TC pedal has more than one footswitch, press and hold the leftmost footswitch.
      • Insert the DC power supply plug.
      • The LED on your pedal should turn green. If your TC pedal has more than one LED, the left most LED should turn green. This indicates that the pedal is ready to receive the software update.
      • Release the footswitch. Applying the firmware update
      • Quit all MIDI-related applications (e.g., your DAW) on your computer and launch the firmware updater you have downloaded from the link above
      • In the firmware updater app, select your TC pedal from the drop-down list under the “STEP1” heading
      . • When the “Update” button under the “STEP2” heading turns green, click it.
      • The updated firmware will now be transferred to your TC pedal.
      Wait for the progress bar to reach 100%.
      When the update procedure is complete, the pedal will automatically restart.

      Thank you
      • Jun 26
    • edemmiller
      edemmiller Hi Pedro!
      Ok, I will have a try with the firmware update.
      But I'm sure that the power supply is fine.
      As I mentioned I have never had this problem before while I have been using this power supply
      (mooer macro power s8) with the polytune 3 for a couple of months.
      Also I'm using the same cables as I have used before (when there was no problem with the tuner).
      • Mon at 12:02 AM
      • Polytune 3
        PedroRodrigues Hi edemmiller, please ponder that in some cases when using a PSU that does not offers the exact features the pedal requires, 9 V DC, positive centre negative,>100 mA, the pedal may deteriorate over time, therefore what you are describing may happen. I hope this helps
        • Mon at 12:06 AM
  • New
    PhatBa55
    Newcomer - Level 1
    2022-06-25
    No audio from Veyron 1001T | Bass Amplifiers

    I've owned by Veyron since 2017 and up until last night it's been amazing.  I fired up the amp to start practicing for church this coming weekend and there was no sound output.  Checked with 2 basses, multiple instrument cables, headphones there's zero output from the instrument.  Successfully tested output from the FX Return so the cables/basses are all good so it's either something with the instrument jack itself or something in the preamp?  It's so strange as for the last year the amp hasn't left my house or even moved.  Has anyone had this experience and were you able to resolve it?

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  • New
    simi1947
    Newcomer - Level 1
    2022-06-25
    Ditto+ | Effects and Pedals

    Hi, my Ditto+ is approaching full... how can I back-up my loops to Mac and also update software, please?

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    • 2 Replies
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    • simi1947
      ChrisEdwards1 Hi simi1947, backing up your loops is a simple procedure. All you will need to do is connect the DITTO+ to your Mac with the included USB cable and then power it on, once done it will be seen as a external hard drive by your Mac similar to a USB Stick. Once this is done it is just a case of dragging and dropping the folders from the DITTO+ Drive to an alternative folder on your Mac.

      Once you have backed them up to your Mac you can eject and disconnect the DITTO+, you may also want to carry out a factory reset to ensure all files backed up are fully removed and you have full memory again. You can do this by pressing and holding in the 'left' + 'right' buttons along with the footswitch, connect the power whilst holding these three switches in and maintain for 13 seconds. After 13 seconds you will see the pedal factory reset and reboot.

      With regards to the firmware update, instructions on how to do this can be found within the firmware release notes, both the firmware release notes and update are can be found under the "Software" tab on the product page linked below:

      https://www.tcelectronic.com/product.html?modelCode=P0DLQ
      • Jun 25
    • simi1947
      simi1947 Thanks Chris - will do...
      • Jun 25
  • New
    grok
    Newcomer - Level 1
    2022-06-25
    TC Electronic BG250 115 Bass Combo | Bass Amplifiers

    I recently purchased a used BG250 and at the time it was working correctly. However, yesterday i tried to use it and the power comes on but there is no sound at all and the buttons (mute, etc) and tuner do not register or work. I tried to connect via USB to no avail - I thought it may need a firmware update. I downloaded the Update package but it does not find the amp. Please help, what should i do?

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  • New
    Scubabum
    Newcomer - Level 1
    2022-06-23
    TC Plethora X5 Midi via Bluetooth | Effects and Pedals

    Hey everyone,

    I searched various forums and haven't been able to find any definitive answer to my question, so hopefully someone can answer here. I'm trying to setup my Plethora X5 to receive MIDI instructions via Bluetooth. I'm using an iPad with Band Helper to send MIDI signals to the Plethora X5 to change boards via PC commands for different songs, as well as turning certain pedal slots on or off depending on the song using CC commands. I've been able to do this via a USB connection between the iPad and the Plethora X5, however I'd like to cut down on wiring if possible.

    In the app Band Helper, I'm able to connect to the Plethora X5 over Bluetooth via the MIDI console. When I do this, the Plethora X5 sends some MIDI data to the iPad (can be seen in the MIDI log), but when I try sending MIDI signals to the Plethora X5, the board doesn't react to the commands.

    Has anyone tried and been successful in using MIDI in this fashion with the Plethora X5? I'd really like to avoid having to get a MIDI over BLE dongle.

    Thanks/

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    • 2 Replies
      Oldest
    • Scubabum
      WilliamR The Plethora blue tooth function was not designed to react to midi cc and PC commands via Bluetooth. Blue tooth is only designed to connect to the tone print editor for editing and beaming tone prints.
      • Jun 23
    • Scubabum
      Scubabum Thanks William, I understand that the Bluetooth capability was only intended for use with the Toneprint App on phones and tablets. However, I had expected that the USB port was also only for the Toneprint App on desktop, but it turns out that it allows for MIDI data to go back and forth. There is no mention of this capability in any of the Plethora's documentation. I was hoping there was a way to do this with the Bluetooth as well. Perhaps this is something that could be added via a firmware update in the future?
      • Jun 24
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