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215,158 members
88,245 posts
  • New
    Davey
    Newcomer - Level 1
    2020-11-01

    I've an amp that's not much more than a couple of months old -- yet the power light is flashing and the tube life monitoring light is also on? Really -- after so little use?

    0 13
    • Davey
      john0121 Hi David, this doesn't sound like normal behavior. If you can submit a service request via the support button at the top of the page then the team will be able to get this resolved with you.
      • November 1, 2020
  • Deftones210
    Newcomer - Level 2
    2020-10-25

    Hello,

    I played my first gig using my brand new BXD15A combo, and it is definitely not 1,000 watts. It's nowhere near 1,000 watts.

    What do I need to do to up my wattage? Do I need to add a cabinet and use the combo as a head? This amp is barley pushing 150 watts and at an outdoor gig, that's not cutting it. 

    Please let me know how I can get the most from this amp.

    read more...
    1 17
    • Deftones210
      Dale_M Hi Martin sorry to hear of this issue, I think it would be best to submit a support ticket as this does not sound normal, please go to support/ +create a care ticket/ Technical
      • October 26, 2020
    • Deftones210
      PedroRodrigues Hi Martin, please be aware that if you have performed a wattage measurement?
      The watts are equal to amps multiplied by volts.
      If you have performed this calculation and the values are very different form the one announce on the specifications document on the picture below, this may indicate an issue on your unit and it requires to be inspected.
      In that case please follow the link below and submit an assistance request so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • October 26, 2020
  • Klauzix
    Newcomer - Level 1
    2020-10-22

    How can I get in touch with somebody?

    My preamp didn't work so I figured it was the tube. How do you see if it's broken?

     

    read more...
    0 52
    • Klauzix
      RexBeckett The best thing to do is to open a Care ticket: At the top of this page, click Support and then select Technical Support. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 22, 2020
      • I need tech support?
        JMaxfield77583 or, since this is a forum, you could have answered their question directly. It' snot like troub;eshooting a tube amp is a trade secret. These things have been around for a cover a century...
        • October 22, 2020
      • I need tech support?
        Paul_Vannatto But not very many of us have been around for a century (hint, hint)...
        • December 16, 2020
    • Klauzix
      JMaxfield77583 Tube Tester... but it would be faster to swap it. If you amp has a reverb circuit, swap the tube for the reverb out with the preamp tube. If the reverb goes wonky but your front end works, then you found the problem. Be aware, if your reverb uses a lower gain tube (12AY7 or 12AU7) it will not make the same amount of gain as before... but it will be markedly better than if you have a blown tube.

      Also... if you tap on the tube when it's warm and it jungles then one of the elements has fried... just replace it with the same tube type.

      It never hurts to have two or three 12AX7s, a 12AUY and 12AY7 on hand... as well as matched pairs of 6L6, 6V6, EL34 & EL84 power tubes on hand. If your amp is tube rectified you can keep rectifier tubes or swap to yellow jacket solid state replacements on hand (or both). Spare parts are basically a must with tube amps... if you're mid-performance and one goes out... you need to be able to fix it.

      Cheers!
      • October 22, 2020
    • Klauzix
      Klauzix I don't know why. This is the weirding thing ever.
      I put the pre-amp back together to do some tests to see if the tube was indeed damages.

      Plot twist. Everything worked. Nothing wrong anymore.

      Now i'm super confused. It didn't work at all before i took it apart. And i didn't do anything but take out and in again the tube...
      • October 23, 2020
    • Klauzix
      Hawke77 May have just been a dirty tube socket.
      • October 28, 2020
    • Klauzix
      Dale_M Hi Klaus its not impossible that the tube was not seated correctly, or possibly had some oxidisation present on the legs which removing and refitting has removed. If it fails again replace with a new one and if still faulty there is possibly a dry solder joint on the socket.
      • November 4, 2020
  • cubbymcbride
    Newcomer - Level 1
    2020-10-09

    I ordered a Bugera T50 Infinium from Musician's Friend. I was stoked to receive my amp however, when I opened the box which was BRAND NEW from BUGERA the amp was busted to all hell. Different knobs where busted off at the base of the pot. The literally powerswitches were busted of causing me to not even be able to turn the amp on. I have to say I am extremely disappointed, frustrated and beyond pissed that Bugera's QC would tank it with an amp this badly. I waited 2 months to get this amp from a backorder and to top it off it was a birthday present. My first interaction with Bugera is not off to a great start.

    read more...
    0 26
    • cubbymcbride
      cubbymcbride Pics for reference
      • October 9, 2020
    • cubbymcbride
      cubbymcbride
      • October 9, 2020
    • cubbymcbride
      KyleJohnson Hi Caleb, Kyle here with Music Tribe. Wow, I can understand your frustration, that is in pretty rough shape. If you just received it from Musicians Friend, I definitely recommend you contact them to process an exchange. If you are outside of the MF exchange period, please submit a service ticket by clicking the Support link at the top of this page.
      • October 9, 2020
      • MY AMP CAME BROKEN FROM BUGERA
        cubbymcbride Hey Kyle, I did and they are sending me a label. I just wanted you all to be aware of the condition in which it was received brand new in. I understand things slip through the cracks but this was unacceptable.
        • October 9, 2020
      • MY AMP CAME BROKEN FROM BUGERA
        KyleJohnson Thank you for bringing this to our attention.
        • October 9, 2020
    • cubbymcbride
      DavidKnighton Hello Caleb McBride,
      I myself had a similar experience with Musician's Friend back in 2009 when I ordered a Line6 Head and Cabinet. The Head was fine, but the cabinet came with a huge crack down the side. This was most likely due to mishandling in warehousing/shipping. I was frustrated as well, because it took another 4 weeks before I could start playing. I would think something similar happened here, because it looks as though the unit was dropped on it's face. The weight of the internal components can destroy the unit from the inside if dropped from even just a few feet. It is unfortunate, but this is the woe of our shipping industry, and it happens with every product manufacturer. I know it can be frustrating, but please don't lose faith in the brand.
      • October 13, 2020
  • dhpasta
    Newcomer - Level 1
    2020-10-08

    Can G5 head be used without speaker cabinet plugged in at all?

    Can I put it on my desk, connect emulated output to my interface and use it safely? Without damaging the power amp? Is the only condition to leave "standby" lever switched off?

    Same, can I unplug cabinet, switch off "standby" and connect effects loop "send" to my interface and use my own cab sims?

    In owner manual there is information about "silent operation" with headphones, but it is not said if I can safely unplug speaker cabinet.

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    0 167
    • dhpasta
      ChrisEdwards1 Hi Jakub, Yes, it is possible to do this. you can choose between a 1 x 12 or 4 x 12 emulation when being used with headphones, alternatively, you can use this to directly patch to a mixing console/audio interface for live or studio applications and treat it as a DI track to further add effects or amp sims. This output will both work with the amp fully powered or left in standby.
      • October 8, 2020
      • Bugera G5 Infinium - Can it be used without speaker?
        dhpasta Ok, thanks for answer. Beside that can I use effects loop send as a DI track without IR when real cabinet is unplugged from the amp?
        • October 8, 2020
      • Bugera G5 Infinium - Can it be used without speaker?
        dhpasta In general, my point is: Can I use the amp without speaker?
        • October 8, 2020
    • dhpasta
      ChrisEdwards1 Hi Jakub, it is best to use the emulated output if you wish to send a DI track to some recording software, and yes the amp can be used via the emulated output without a cabinet connected.
      • October 8, 2020
      • Bugera G5 Infinium - Can it be used without speaker?
        dhpasta Now it's clear. Thank You!
        • 1
        • ·
        • October 9, 2020
  • Deftones210
    Newcomer - Level 2
    2020-10-03

    Hello, I have purchased a Bugera 15BXDA bass amp and have some questions about the lights. 

    I use a lot of fuzz and distortion on my bass and the the red clip light keeps flashing. Can that damage my amp and what can I do to remedy that issue?

    Also, the orange light that circles the volume knob turns red. Why does it do that and what can I do to address that issue?

     

    Thank you

    read more...
    0 35
    • Deftones210
      PedroRodrigues Hi Martin, please see below as you will have a image with the full information about what the lights on your unit and what they mean. If effectively your unit is not behaving as it should please follow the link below to submit a assistance request for your unit https://community.musictribe.com/pages/create-new-ticket?type=service%20request
      • October 8, 2020
    • Deftones210
      Deftones210 Yes I have that paper. But you have not answered my questions. Will the clipping make long term damage to my amp?
      • October 8, 2020
    • Deftones210
      Deftones210 Also, what does it mean when the orange light around the volume knob turns red? That is not in they manual.
      • October 8, 2020
  • dct170
    Newcomer - Level 1
    2020-10-02

    I just purchased a Bugera T5 and want to use my Bugera V55 as a speaker cabinet.  The T5 speaker connection is 4 ohms.  What ohms setting would I use on the back of my V55?

    0 21
    • dct170
      JasonB81 Hello David - can you give me more clarity here of what you want to do? You want to run a head to your combo amp's speaker ? Thanks in advance.
      • October 13, 2020
      • T5 and V55
        dct170 Yes that is correct!
        • October 13, 2020
  • GeorgeKlongland
    Newcomer - Level 1
    2020-09-29

    I bought the foot switch specified on the back of the amp and the connector is different.

    The amp has a big connector and the foot switch has a small connector.

    The part number is the exact part number called for. 

    So is there a replacement connector that I can wire in ? Or and adapter ?

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    0 50
    • GeorgeKlongland
      GeorgeKlongland
      • September 28, 2020
    • GeorgeKlongland
      GeorgeKlongland
      • September 28, 2020
    • GeorgeKlongland
      john0121 Sorry for the problem you've encountered here, can you please submit a technical support case via the "Support" button at the top of the page and we can get this looked into/resolved.
      • September 28, 2020
    • GeorgeKlongland
      GeorgeKlongland Can someone, anyone just get me a wiring diagram for the connector for the footswitch on the back of a 6262 infinium?
      • October 15, 2020
    • GeorgeKlongland
      GeorgeKlongland Can someone, anyone get me a wiring diagram for the footswitch connector on a 6262 infinium? I bought a new 5 pin din cable and need to know which pin is which to wire it .
      • October 15, 2020
      • Bugera 6262 Infinium
        JMaxfield77583 Google is your friend Bro! All of the Bugera schematics (except for the TriRec or the Magician - which never saw production) can be found online.
        • October 22, 2020
  • Reinier
    Newcomer - Level 1
    2020-09-12

    Hi, The output transformer in my Bugera G5 Infenium is damaged. Wher can I buy a new one.

    0 31
    • Reinier
      Nigel67 Hi, please go to the support tab at the top of the page and submit a ticket to the spares team. One of my colleagues will then be able to get back to you with pricing and availability.
      • September 13, 2020
    • Reinier
      JMaxfield77583 Parts team is slow, but they'll get you what you need as long as you have all of the part numbers in advance.
      • October 22, 2020
    • Reinier
      Hawke77 I'm still waiting for a transformer I tried to order August 15. No communication except for one letter that said: we will get back with you when the 300 they are being made get shipped to us. Might take a month, the letter said. No response to letters I've sent. I would really like to have a transformer or a realistic time estimate.
      • October 28, 2020
      • Bugera G5 Infenium
        Hawke77 Still waiting on a transformer or an ETA...
        • Dec 31
  • Fhuels
    Contributor - Level 1
    2020-09-02

    I own a Bugera T5 Infinium amp and I use my amp several times a week. Yesterday I powered up and after about 30 seconds the jewel light began flashing and the the tube monitor light on the back lit. I have two power and two preamp tubes so I swapped out preamp tube 1 with preamp tube 2, no change. I then swapped out power tube 1 with power tube 2, no change. I then swapped out preamp tube 2 with preamp tube 1, still no change. This seems to confirm the issue is not the tubes. If I set the output to 5 watt, turn volume and gain to 10 and engage the phat button I can hear the amp is sending a signal to the speaker cabinet, and it sounds fairly normal, just at a vey much reduced output level. This is true for both speaker cabinet and headphones out. Any advise, tricks, reset options, ... is greatly appreciated!

    read more...
    0 26
    • Fhuels
      JasonB81 Hey Fred - The amp MAY require service -please go to the support tab at the top of the page and submit a ticket to the support team. One of my colleagues will then be able to get back to you.
      • September 14, 2020
    • Fhuels
      Fhuels Hello Jason. I have contacted support and have shipped my amp to the service center for repairs. Thank you for your response.
      • September 14, 2020
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