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260,924 members
139,577 posts
  • New
    2112eric
    Contributor - Level 2
    2021-01-25

    repaire

    1 74
    • 2112eric
      RexBeckett Hi 2112eric, start by opening a Care ticket.

      At the top of this page, click Support then scroll down the new page and select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jan 25
      • amp repaire question
        2112eric This is 2nd time my amp has broke down.now im tryn to send the amp to get fixed again .it seems there are too many questions to answer and too many things to do with musictribe to get to point b.all my info is still in there system from the last time i wouid think from my email address maybe? Anywayi i live virginia there was a bugera service center maybe in maryland or washington because i had to send the amp thru mail to get it there.if anyone knows the name of this facility please let me know soi can send amp back to the
        • Jan 29
      • amp repaire question
        2112eric oh and why bugera wouid print the serial number of a amp on a sticker is crazy.my serial number is smudged up i guess its gone now cause i cant even provide the serial numbed to uall for repair
        • Jan 29
  • New
    Jesse1973
    Newcomer - Level 1
    2021-01-23

    I need to down size my Bugera 4x12 .I am looking for a 2x12 preferably Bugera with TS speakers.Anyone know where I can find one ?Would prefer new.

    0 79
  • New
    Randyp64
    Newcomer - Level 1
    2021-01-09

    I recently purchased a Bugera V55HD from zZounds and have only used it for approximately 4hrs and there is a humming sound that goes load and soft in and out as a loss of power is noticeable. I turned the head around and both red lights are on to replace the tubes. What should I do about this? I would change the tubes myself if you can supply them instead of trying to repackage it and ship it back. All I’m asking for is new tubes and I won’t bother you again. Thanks, Randy 

    I really like the amp and plan on purchasing the Bugera V22HD if everything works out with this one... 

    read more...
    1 101
    • Randyp64
      Nigel67 Hi Randy, if the unit is brand new and under 30 days, you should go back to the shop that you purchased it from and ask for a DOA. If it is over 30 days, but still under warranty, then we can repair it for you. It will be possible for us to send you the replacement tubes, however you will lose any remaining warranty because you have gone inside the unit. Please click on the support tab at the top of the page. On the new page that opens, scroll down and submit a service ticket where one of my colleagues will be able to help you further. Many thanks
      • Jan 10
    • Randyp64
      Randyp64 I have not heard anything about my possibly getting replacement tubes for the Bugera V55?
      • Jan 18
    • Randyp64
      Randyp64 I filled out the information order many days ago and have not heard back from anyone if I can’t get the replacement tubes I will send it back and take a refund. It’s no use to me unless I put more money into it and I don’t want to go that route please let me know when or if something can be worked out. Thanks, Randy
      • Jan 18
      • Bugera V55 loss of power and red lights are on
        Nigel67 Hi Randy, I am very sorry for the late reply to your ticket. Do you have the ticket number and I can find out why it hasn't been answered. Many thanks
        • Jan 18
  • earman72000
    Newcomer - Level 1
    2021-01-08

    I have been trying to send it in, for repairs, for 28 months. I can't get any answers.

    I will ship it, if only I knew where to get it fixed. I do not have the bill of sale, so I cannot register a care ticket.

    Any advice???

    Peter

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    0 77
    • earman72000
      RexBeckett Hi Peter, you may be able to locate your nearest service centre through this link: https://www.behringer.com/buy.html?type=POS
      • Jan 9
    • earman72000
      2112eric i got this bugera infinium 1990 500 bucks or around ..amp sounds great although i do not beleive this amp can take 6l6s and el34s without a proper bias.this amp haz sounded great while ive been useing it BUT it is a very finicky amp i wouid not use it live..lights blinking in back of amp even with new tubes power cuts down then back up somtimes.its like the amp is good but short cuts were made somwhere maybe some of the electronic parts inside on the board to be more cost effective.dont no but mine has failed me twice and itz sutch a burden for ur amp to not work it sucks so help me cant get to support page
      • Jan 25
    • earman72000
      2112eric i got this bugera infinium 1990 500 bucks or around ..amp sounds great although i do not beleive this amp can take 6l6s and el34s without a proper bias.this amp haz sounded great while ive been useing it BUT it is a very finicky amp i wouid not use it live..lights blinking in back of amp even with new tubes power cuts down then back up somtimes.its like the amp is good but short cuts were made somwhere maybe some of the electronic parts inside on the board to be more cost effective.dont no but mine has failed me twice and itz sutch a burden for ur amp to not work it sucks so help me cant get to support page
      • Jan 25
  • Bigpine
    Newcomer - Level 1
    2021-01-05

    I'm looking for bias information regarding a bc30. 

    0 66
    • Bigpine
      PedroRodrigues Hell Bigpine
      Please see the BC30 EL84 BIAS VOLTAGE below

      A -13.35
      B -13.85
      C -14.35
      D -14.85
      E -15.35
      F -15.85
      G -16.35
      H -16.85
      I -17.35
      Thank you
      • Feb 4
      • BC30 information
        lianergoist Can you - or someone - tell me what the letters represent? I also have a BC30-212 and would like to know the correct bias value for the EL84 tubes.
        • Jul 15
  • New
    JoeRojas
    Newcomer - Level 2
    2020-12-26

    As an owner of a 6260 Guitar Head and a G5 Head, I wonder if Bugera will make a Mini Head of a 6260? I play metal and use my 6260 (Which I love). At small venues I use the G5 with a 1x12 cabinet. To me, it does fell a bit awkward taking a good looking boutique amp to music situation where the amp need to look mean. Here's my question to Bugera, Will there be a desire to make a 6260 Mini Head that will sound like it's big brother? Just Asking.

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    0 60
  • New
    Metalgod85
    Newcomer - Level 1
    2020-12-17

    Where can i purchase the fsb104 footswitch for the 333xl infinium head? Cant find one anywhere and cant find a way to contact Bugera and this Music tribe site apparently is a joke with no support as tickets are not being answered.

    0 86
    • Metalgod85
      PedroRodrigues Hi Terry, Please be aware that to access our network of partners and resellers to request information on that matter please follow the link below https://www.bugera-amps.com/buy.html
      I have replied to your case and I notice that you have submitted on the 16.12/2020 a sales information case as a Spare Parts case that is the reason you did not got a more immediate answer on this matter.
      • December 18, 2020
  • New
    ScottStromboeKeyser
    Newcomer - Level 1
    2020-12-10

    I need a service center that's close to Texas... Can you help???

    0 55
    • ScottStromboeKeyser
      KyleJohnson Hi Scott, Kyle here with Music Tribe. Please contact our service team directly by clicking on Support at the top of the page, and then selecting Service Request.
      • December 10, 2020
  • New
    juani_guzman
    Newcomer - Level 1
    2020-12-09

    Dear Bugera: 

    my G5 started malfunctioning about a month ago. i have had it for almost 3 years (Dec 20th will be 3 years) and  I thought it was the valves so I ordered new ones to replace them. I have installed them and the issue remains. Basically the amp has very poor definition, low volume and it breaks up at very low volume, both channels facing the same situation. I cannot get a clear clean tone out of the amp regardless. As I live in Panama, I have been led to know there is no authorized dealer nor repair shop. I have also found some posts on the internet of people facing the same issues as I described with their G5s and the issue is kind of common and Bugera had to replace their units at the end at no cost. I would like to know how to proceed. 
    thx. 
    Juan

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    0 62
    • juani_guzman
      john0121 Hi Juan, I would recommend to submit a service request via the Support button at the top of the page. A member of the service team will be able to advise the best steps to resolving this.
      • December 9, 2020
  • New
    ChaseMcClendon
    Newcomer - Level 1
    2020-11-30

    Hello,

     

    My Bugera T5 Infinium, which I have owned for about a year, has recently started malfunctioning. Specifically; the reverb section shifts between the setting on the potentiometer (which is currently set to 0) to full on (10).

    Is there anyway I can fix this, send this in for repairs, or is this untit still under a factory warranty?

    Thanks for any help, and have a great day!

     

    ~ Chase

    read more...
    0 110
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