• 2020-10-23

    Looking to use the Bass Drive toneprints for the Plethora X5. But it looks like they arent supported yet? Im using a Fender Bass VI and would love to test out the "Tube Drive" toneprint. Id really like to beta test that if possible. 

    0 1
  • 2020-10-23

    Hi,

    any idea when we might see the v1.2 Plethora X5 update?

    Also, how do I sign up for beta testing? I love the unit, would love to get my hands on new functionality to test if possible.

    Thanks!

    0 2
    • Aaron Hawke
      William Reichling Hello Aaron, Please click the support link and create a support ticket, and put it to my attention. William Reichling and I can help set you up.
      • Fri at 4:01 PM
  • 2020-10-22

    when I conect my ditto to my computer with usb cable - my computer recognize the looper nut I cannot see the file that in wanted to download
    Thanks !!!

    0 8
    • jonathan ishai
      William Reichling Hello Jonathan, You can only export loops from the ditto X2 or X4. The USB port on the ditto looper is for firmware updates.
      • Thu at 4:03 PM
  • 2020-10-18

    Hi!

    I have a problem with my Alter Ego X4 and it's toneprints. I can beam the Flashback X4 toneprints normally to my pedal via my guitar, but the toneprint app doesn't play nice with me. I'm running the latest 4.2.03 version and the app recognizes the connected device's serial and build and even points it out as Flashback X4 in the app. 

    But the problem is that I cannot store toneprints in the pedal nor can I edit templates (they're grayed out) in the application when it's connected to my computer. Is the fault in the pedal, in the app, or in me?

     

    Br,

    Anssi

    read more...
    0 23
    • Anssi Nissinen
      Pedro Rodrigues Hi Anssi Nissinen, please be aware that when you have selected a preset and you have changed parameters, you may want to store your edited version of the preset.
      To store the current delay settings, press and hold the footswitch of the currently active (lit) preset slot for circa two seconds. The LEDs of the Tap footswitch and the selected preset will blink to confirm that the preset has been stored.
      When you have stored a preset that is using a TonePrint, you can upload/beam a new TonePrint to that TonePrint slot without affecting the preset.
      This means that you can effectively access seven TonePrints, like this:
      – Beam four TonePrints to the four TonePrints slots of the pedal.
      – Switch to TonePrint slot 1, adjust delay settings and store the results as Preset A.
      – Switch to TonePrint slot 2, adjust delay settings and store the results as Preset B.
      – Switch to TonePrint slot 3, adjust delay settings and store the results as Preset C.
      – Load four new TonePrints into the four TonePrints slots of the delay type selector.
      You now have access to seven TonePrints, the one in the four TonePrint slots and those stored as a part of presets A, B and C.
      The slots “1”, “2”, “3” and “4” of the Delay Type Selector are “placeholders” for TonePrints.
      You can load one TonePrint into each of these slots, giving you access to four additional TonePrints.
      I would suggest updating your pedal and follow the steps mentioned above.
      To prepare the unit for a Firmware update and for that please download the newest firmware from the “Support” page for your TC pedal.
      There are updaters – for Microsoft Windows (these are ZIP archives containing the firmware installer) and – for OS X (these are disk image files containing the firmware installer).
      Unplug all cables (including the power supply) from your TC pedal.
      Connect the pedal to your computer using a USB cable.
      Press and hold the leftmost footswitch on your TC pedal.
      Insert the DC power supply plug.
      The leftmost LED on your pedal should turn green. This indicates that the pedal is ready to receive the software update.
      Release the footswitch.
      Your TC pedal will now be recognized as an updatable device. Applying the firmware update
      Quit all MIDI-related applications (e.g. your DAW) on your computer and launch the firmware updater you have downloaded in step 1.
      In the firmware updater app, select your TC pedal from the drop-down list under the “STEP 1” heading.
      When the “Update” button under the “STEP 2” heading turns green, click it.
      The updated firmware will now be transferred to your TC pedal.
      Wait for the progress bar to reach 100%.
      When the update procedure is complete, the pedal will automatically restart
      • Mon at 12:41 AM
      • TC Alter Ego X4 ÚSB problems
        Anssi Nissinen Yes I do and I use a compatible usb-otg adapter that works with various other devices well. I'm not that much interested in the phone app for creating toneprints since I aim to use the Alter Ego X4 mostly in my workstation setup with a desktop computer. Is there anything else you need to know?
        • 1
        • ·
        • Mon at 7:13 AM
      • TC Alter Ego X4 ÚSB problems
        Pedro Rodrigues Have you tried to connect the unit directly without the adaptor? As the issue may be caused by the adaptor
        • Tue at 12:11 AM
      • TC Alter Ego X4 ÚSB problems
        Anssi Nissinen Yes, I only use the adapter for my phone and not on my desktop. And if I recall correctly I've used the same adapter successfully with my HOF2.
        • 1
        • ·
        • Tue at 12:16 AM
      • TC Alter Ego X4 ÚSB problems
        Pedro Rodrigues Very well Anssi, please try to perform the firmware update on your pedal as I mention before, following all the steps. Follower by uninstalling the Tone Print App form your Computer and re-installing the APP again. When all these steps are concluded, please try to transfer a tone print form your computer to the pedal.
        • Tue at 5:35 AM
    • Anssi Nissinen
      Tc Mike Hi, latest version of the TP app is 4.3.02 and not 4.2.03 ,please double check !
      https://www.tcelectronic.com/product.html?modelCode=P0CLC#
      Can you see your Alter Ego being shown in Window's device manager under "audio,videogame controller) when pedal is connected via USB ? Are you on a Win 64 bit or 32bit version ? we had issues in previous app versions with some of the Flashback and HOF variants not being recognized by the app anymore, so. if it still doesn't work, file a support ticket with Pedro and i'll send him a link to latest beta version for you to try out, so we can see if this makes a difference. best regards fro mthe TC guitar team
      • Tue at 9:59 AM
      • TC Alter Ego X4 ÚSB problems
        Anssi Nissinen Hi,
        it seems that I was running 4.2.03 on my desktop. -.- I was disillusioned by the app itself saying "this is the latest version" on the settings page. I downloaded the most recent one and now it works as it should, thanks!
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        • ·
        • Tue at 12:51 PM
  • 2020-10-17

    I have had my Ditto X4 for a little over a year and have only used it in my studio mounted to my pedal board. 

    I have never had any problems with it but suddenly I can't get any signal to pass through the mono channel. If I run my guitar and amp into the other "stereo" channel then everything works normally.

    I find this really odd since I have taken really good care of the pedal and there are no signs of wear.

    is there any possibilty that this is anything other then a broken input/output jack?

    read more...
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  • 2020-10-16

    I have a TC Electronic Sub N Up pedal. Lately I've noticed that when I switch it on, there is a very high pitched squeal sound. The squeal is audible regardless of any settings on the pedal itself, including when in TonePrint mode. The squeal is so bad that the pedal is virtually unusable anymore, which is too bad because I love it. Help!

    read more...
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    • sanvandur
      William Reichling Hello, William from musictribe. Is the sub n up the first pedal in your effects chain? Generally, you want to plug the guitar directly into the sub n up before any other effects for the best function. If this does not clear up the issue, please click the support link and create a technical support ticket to assist you further.
      • Oct 16
      • TC Electronic Sub N Up pedal noise
        sanvandur I put the pedal in the beginning of my signal. It helped a bit, but the high pitch squeal is still there.
        • Oct 17
  • 2020-10-16

    I own a polytune clip (original silver color).  After more than 3 years, I am catching on that there is a problem with this unit.  I have an Acoustic (Taylor) guitar.

     

    1.  First of all, it is impossible to tune all strings together on a guitar.

    2. Tuning the A string, one often see's "F" when it is in tune.

     

    I like the tuner, use it in preference to any other for it's accuracy, but the functionality is somehow lacking.  It certainly is not all it's cracked up to be in the manual, etc.  

     

    I thought I would buy another to find out whether this is a real problem, or something of my own usage.   I now see a "Polytune Clip Black" on the market.  Didn't see them before.  Unfortunately it is nearly impossible to find one online---most sites say it is back ordered.  Amazon has them, but at an elevated price, indicating it may be gouging in response to a supply issue. 

    Any ideas about these issues?  

    read more...
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    • Alan Davis
      Pedro Rodrigues Hi Alan, thank you for your contact, can you please state if the issue that you mention on your Polytune Clip happens since you acquire the tuner or the issue is being happening more recently? Regarding your second question, please adress the information request to the respective reseller, as we do not have access to any stock information for any third party company such as resellers or distributors. As a manufacturer we do not sell directly to end users and and we have no information of any issues with distributors for any unit. Thank you
      • Oct 16
  • 2020-10-15

    I tried to get support information since weeks now, but the online support is an absolutely disgrace.
    Its extremely slow, hard to use and its impossible to communicate there.
    I got an email about a case which obviously needs some information from me, I have no clue what it could be.

    Whats going on there?

    read more...
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  • 2020-10-11

    Not sure about anyone else in the US, but I'm having a really hard time finding this PolyTune clip in stock anywhere.  Even some of the local stores here can't seem to get any.  And, all the online venders including Amazon, don't have any.  TC Electronic, can you provide some insight into when we might see these available again?

    read more...
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    • Stuart Levine
      Pedro Rodrigues Hi Stuart, please be aware that any questions regarding stock management from partners and resellers have to be directed to the respective companies as we do not have access to information form third party companies. On what we can comment we can state that have no issues on the supply chain for any unit . Thank you
      • Oct 12
      • Availability of TC Electronic PolyTune Clip Clip-on Polyphonic Tuner?
        Stuart Levine Hello Pedro, I was not asking about partners/resellers, I did direct my question directly to tc electronic who is purported to supply this product to the aforementioned enties. You talk about supply chain, and that's what I'm asking about. Clearly, there is an issue supplying product to partners and resellers since the product, a tc electronic polytune clip-on Polyphonic tuner, is NO WHERE to be found at ANY reseller or partner in the US. This imho, is a supply chain issue.
        • Oct 12
    • Stuart Levine
      Pedro Rodrigues Hi Stuart as I mention on the message above we do not sell product directly to end users and reseller nor do we commercialize any product direct in to the USA or in to any country, for that purpose we have the distributors in each respective country that manage the respective distribution, therefor as I also mention above you should direct your question to the distributor in the USA to request that information. Thank you
      • Oct 13
  • 2020-10-10

    My tuner comes on but turns itself back off before it fully comes on. I've changed out batteries but problem persists. Is there a fix for this?

    0 9
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