• New
    SimonW4970
    Newcomer - Level 1
    2021-01-02

    Hi

    I am struggling to understand exactly which cable I need to connect the recording xlr socket (not the DI socket) to my computer DAW software. Do I need a converter (XLR-USB plus DAC), or the same but with out the Analog-Digital converter?

    Thanks for anyone's help!!

    read more...
    0 8
  • New
    Stumil1982
    Newcomer - Level 1
    2021-01-01

    Hi I have a BH500 bass head. It says 4ohm min load. Can I connect this head to a single TC Electronic BC212 8ohm cab. Would this be safe for the amp? 

     

    Thanks 

    Stuart 

     

     

     

    0 11
    • Stumil1982
      Patlinger Hi Stuart, this is no problem, you can use a cab with 4 or more Ohm. Just be sure to not go less than 4 Ohm. BUT if you combine two 8 Ohm cabs the load will be 4 Ohm, and if you combine two 4 Ohm cabs you will get 2 Ohm load. You see, you have to be careful.
      • Jan 1
    • Stumil1982
      Stumil1982 Thanks Patrick
      • Jan 1
  • New
    leobee
    Newcomer - Level 1
    2020-12-25

    The URL given in the manual does not lead to anywhere that has toneprints for BH250. Can anyone tell me the correct one? There are no BH250 toneprints at tcelectronic.com/bh250/toneprints, which redirects to https://tcelectronic.com/tonePrints/tonePrint-library.html . Loads of pedals there but no bass amps. 

     

     

    read more...
    0 5
  • New
    absenn
    Newcomer - Level 2
    2020-11-24

    Bought a used BH800.  Amp is great!  I run it into 2 Fender Rumble 15" cabs.  However I cannot get the toneprint stuff to be accepted by the amp.

    I have watched every video I can find and the result is always the same.  The light on the amp never flashes, and the the toneprints never change.  I am using an iPhone Xr with IOS 14.2.

    The Toneprint app is v4.3.02.

    Its not a big deal if it doesn't work.  But it might be fun if it did.

    Has anyone got any ideas?

    read more...
    0 11
    • absenn
      MrSusan I'm having the same problem with a BH550 and nobody has come up with a fix yet. Are you using the Toneprints from the 'Bass Amps' section? The only one I have managed to beam successfully is a flanger, but only one of them. Have you tried a software update via your computer?
      • November 24, 2020
    • absenn
      absenn Hey J.J., thanks for the response. Yep, I am trying to transfer any of the "Bass Amps" tone prints, have yet to get any of them to transfer. When I tried a software update, it says I am running the latest version. Not a big deal because I usually run just a SansAmp as my only "effect". I'm a straight signal guy when it comes to my bass playing, but it might be fun if it worked. The used amp I bought has 2 tone prints assigned. I think TP1 is one of the Compressor settings, and TP2 is a chorus setting. I don't like either of them so I was just wanting to play a bit with the other prints available but I have a feeling this will never be fixed.
      • November 28, 2020
    • absenn
      Patlinger Hi guys, sorry for the simple question, but... Have you set the Volume on your Phone on a high level and the mute-switch is inactive also? You should hear a crazy sound very similar to a fax-machine when you try to transfer the TonePrint.
      • Jan 5
      • BH800 doesn't seem to work with Toneprint
        absenn Hi Patrick, Oh yes. I've had the phone at max volume and the mute switch off. I have tried upwards of 50 times to get a toneprint to transfer. It does not work with my combination.
        • Jan 6
    • absenn
      absenn Hi Patrick, Oh yes. I've had the phone at max volume and the mute switch off. I have tried upwards of 50 times to get a toneprint to transfer. It does not work with my combination.
      • Jan 6
  • erotte
    Contributor - Level 1
    2020-10-15

    I tried to get support information since weeks now, but the online support is an absolutely disgrace.
    Its extremely slow, hard to use and its impossible to communicate there.
    I got an email about a case which obviously needs some information from me, I have no clue what it could be.

    Whats going on there?

    read more...
    0 19
    • erotte
      JoeRivers96 Hi Eckhard, do you have a case number i can look into for you?
      • October 15, 2020
    • erotte
      erotte Thanks,

      CAS-133764-M3S9P1
      CAS-133763-H0N3Q0
      • October 15, 2020
  • bjartis
    Newcomer - Level 1
    2020-10-05

    I can't get any new effects into my BG250. I've followed instructions and tutorials but nothing happens. Do I need the foot switch to store new effects in my amp? 

    0 31
    • bjartis
      PedroRodrigues Hi Lars please follow these steps to transfer Toneprints from your Phone or tablet to your amp without the need of a computer.
      1) Download the TC Electronic Toneprint app from your app store.
      2) Open the App and go to Library > Toneprint Bass Amps. In here you will find all compatible Toneprints with your TC bass amp.
      3) Once you have selected your toneprint, set the volume on your phone or tablet to around 60 - 80%. Any quieter or louder can sometimes cause the tone to distort and not transfer correctly.
      4) Hold the speaker of your phone no more than 2cm away from the strings, directly above the pickup. Ensure that you have the pickup level at max.
      5) Press Beam to Amp in the Toneprint amp and you should hear the soothing tones of the Toneprint being transferred. The indicator light next to Toneprint dial should flash green to show it is being transferred.
      6) You are all done. Increase the Toneprint level and you should hear the setting of the Toneprint.
      If you are using an amp with multiple Toneprint slots, such as the BH550, ensure that you select which slot you want to send the Toneprint to.
      • October 5, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        themosfet I am experiencing the asme issue with a mk1 BG250115. I'm actually an electronics dev engineer, if it was a simple thing I would have found a solution already. When I update the firmware on my amp, it enters this wierd state where I can't turn it off....and I'm forced to physically pull cords out supplying ac power. I have followed the above instructions very closely...about 10-15 times with no sucess both before and after attempting to update the fw on the device.
        • 1
        • ·
        • November 4, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Kristopher,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 5, 2020
    • bjartis
      MrSusan I'm having the same problem with a new BH550. Ive been trying for about four hours and nothing happens. I thought i'd try updating the software to see if that resolves the issue but the Software Updater just says "Searching for Amplifier" and does nothing, I've followed both sets of instructions about fifty times and I feel like selling the unit. This is my first time with TC and it hasn't got off to a smooth start, really disappointed.
      • November 19, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Jonty ,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 20, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
        • November 22, 2020
    • bjartis
      MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
      • November 22, 2020
  • carlitzt
    Newcomer - Level 1
    2020-10-01

    Hi,

     

    i am using a RH-450 Basshead which has some problems with the RC-4 remote.

    Is there a service manual for the RC-4 available, so i can do some trouble shooting?

     

    Regards

    0 10
    • carlitzt
      KyleJohnson Hello Thomas, Kyle here with Music Tribe. For service inquiries, please submit a Support ticket by clicking the Support link at the top of this page.
      • October 1, 2020
  • feykattan
    Newcomer - Level 1
    2020-10-01

    Tried out a BQ500 with a TC 115 cab last week and really liked it.

    I have an Ashdown 115 300w cab rated at 8 ohms and I wondered which BQ would be best rated to power it. I play small pubs and halls and rarely DI.

    Keen also to understand how the BQ and RH series rate against the BQ series.

    read more...
    0 9
    • feykattan
      WilliamR Hello Simon, Since your Ashdown cab is rated at 8 ohms, the BQ500 would work fine. The BQ500 would run the full 500 Watts @ 4 ohms, so if you wanted to get another 8-ohm cab later, you would be able to run the full 500 watts for larger venues.
      • October 2, 2020
  • JohnJarrett111
    Newcomer - Level 1
    2020-10-01

    I need a replacement front facia for my RH 750. Could you tell me how much they are and where I could purchase one.

     

    cheers

     

    John Jarrett

    0 9
    • JohnJarrett111
      john0121 Hi John, if you click the Support button at the top of the page you can fill out a spare parts request and the team will be in touch regarding price and availability.
      • October 1, 2020
  • Ferranno
    Newcomer - Level 1
    2020-09-28

    I have just purchased a BH250 to carry around and play when in hotels rooms and also in small sessions. As I need to play along to bits and pieces I get sent from fellow musicians its quite handy that the amp comes with a aux-in to connect e.g. with a phone. However I just noticed that while the aux-in is heard on speakers, its not functioning when headphones are plugged in, so you cant listen to the track on the headphones. Is this intentional? If yes. this does not make sense at least to me.

    read more...
    0 17
    • Ferranno
      TC-Claus Hi Frank ... You should be able to hear the AUX source through the headphone output! Connecting headphones will only mute the speaker output.
      • September 28, 2020
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