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  • bjartis
    Newcomer - Level 1
    2020-10-05

    I can't get any new effects into my BG250. I've followed instructions and tutorials but nothing happens. Do I need the foot switch to store new effects in my amp? 

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    • bjartis
      PedroRodrigues Hi Lars please follow these steps to transfer Toneprints from your Phone or tablet to your amp without the need of a computer.
      1) Download the TC Electronic Toneprint app from your app store.
      2) Open the App and go to Library > Toneprint Bass Amps. In here you will find all compatible Toneprints with your TC bass amp.
      3) Once you have selected your toneprint, set the volume on your phone or tablet to around 60 - 80%. Any quieter or louder can sometimes cause the tone to distort and not transfer correctly.
      4) Hold the speaker of your phone no more than 2cm away from the strings, directly above the pickup. Ensure that you have the pickup level at max.
      5) Press Beam to Amp in the Toneprint amp and you should hear the soothing tones of the Toneprint being transferred. The indicator light next to Toneprint dial should flash green to show it is being transferred.
      6) You are all done. Increase the Toneprint level and you should hear the setting of the Toneprint.
      If you are using an amp with multiple Toneprint slots, such as the BH550, ensure that you select which slot you want to send the Toneprint to.
      • October 5, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        themosfet I am experiencing the asme issue with a mk1 BG250115. I'm actually an electronics dev engineer, if it was a simple thing I would have found a solution already. When I update the firmware on my amp, it enters this wierd state where I can't turn it off....and I'm forced to physically pull cords out supplying ac power. I have followed the above instructions very closely...about 10-15 times with no sucess both before and after attempting to update the fw on the device.
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        • November 4, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Kristopher,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 5, 2020
    • bjartis
      MrSusan I'm having the same problem with a new BH550. Ive been trying for about four hours and nothing happens. I thought i'd try updating the software to see if that resolves the issue but the Software Updater just says "Searching for Amplifier" and does nothing, I've followed both sets of instructions about fifty times and I feel like selling the unit. This is my first time with TC and it hasn't got off to a smooth start, really disappointed.
      • November 19, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        PedroRodrigues Hi Jonty ,in that case please follow the link below and submit an assistance request for your unit so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 20, 2020
      • Bg 250 I can’t beam new effects into my  amp. Do I need the foot switch to that?
        MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
        • November 22, 2020
    • bjartis
      MrSusan I submitted a request a few days ago and have heard nothing. I have asked on TC Electronic YouTube and Facebook and had no response. I have watched every YouTube video from others who have had problems beaming TonePrints and tried all of their suggestions. Regarding the updater not finding the amp, I have got to page 12 on Google and exhausted every page of this site to no avail. I have installed the TonePrint amp on my Mac (latest Catalina OS) and the TonePrint desktop app doesn't show and amp either. I feel like this amp was the biggest waste of money and so far when friends have asked about TC products I've told them to steer clear and go for something more reliable that is not going to waste three days of their life getting it to do basic tasks. I'm so disappointed with the lack of support from TC and Music Tribe.
      • November 22, 2020
  • carlitzt
    Newcomer - Level 1
    2020-10-01

    Hi,

     

    i am using a RH-450 Basshead which has some problems with the RC-4 remote.

    Is there a service manual for the RC-4 available, so i can do some trouble shooting?

     

    Regards

    0 68
    • carlitzt
      KyleJohnson Hello Thomas, Kyle here with Music Tribe. For service inquiries, please submit a Support ticket by clicking the Support link at the top of this page.
      • October 1, 2020
  • feykattan
    Newcomer - Level 1
    2020-10-01

    Tried out a BQ500 with a TC 115 cab last week and really liked it.

    I have an Ashdown 115 300w cab rated at 8 ohms and I wondered which BQ would be best rated to power it. I play small pubs and halls and rarely DI.

    Keen also to understand how the BQ and RH series rate against the BQ series.

    read more...
    0 48
    • feykattan
      WilliamR Hello Simon, Since your Ashdown cab is rated at 8 ohms, the BQ500 would work fine. The BQ500 would run the full 500 Watts @ 4 ohms, so if you wanted to get another 8-ohm cab later, you would be able to run the full 500 watts for larger venues.
      • October 2, 2020
  • JohnJarrett111
    Newcomer - Level 1
    2020-10-01

    I need a replacement front facia for my RH 750. Could you tell me how much they are and where I could purchase one.

     

    cheers

     

    John Jarrett

    0 48
    • JohnJarrett111
      john0121 Hi John, if you click the Support button at the top of the page you can fill out a spare parts request and the team will be in touch regarding price and availability.
      • October 1, 2020
  • Ferranno
    Newcomer - Level 1
    2020-09-28

    I have just purchased a BH250 to carry around and play when in hotels rooms and also in small sessions. As I need to play along to bits and pieces I get sent from fellow musicians its quite handy that the amp comes with a aux-in to connect e.g. with a phone. However I just noticed that while the aux-in is heard on speakers, its not functioning when headphones are plugged in, so you cant listen to the track on the headphones. Is this intentional? If yes. this does not make sense at least to me.

    read more...
    0 70
    • Ferranno
      TC-Claus Hi Frank ... You should be able to hear the AUX source through the headphone output! Connecting headphones will only mute the speaker output.
      • September 28, 2020
  • fabi06
    Newcomer - Level 1
    2020-09-27

    Hello,

    I recently contacted the after sale and spare part service, to change the knobs of my bass amp RH450 which are cracked.

    Few years ago, I had this issue with cracked knobs and TC Electonics quickly replied to me and send me new knobs (saying these was new design). Unfortunately these new ones broke again.

    I sent message to music tribe. And I get an automatic message saying that the team will « endeavor to respond to me as soon as possible ». With a case number CAS-134743-J8K9N5. A good start.

    Nevertheless, 3 weeks later, I didn’t yet received any reply, knowing I already sent a kind reminder. I'm starting to be a little bit angry.

    Could someone at music tribe or TC Electronic please reply to me about this knobs issue ? How to change them please ?

    Thanks in advance.

    Fabrice
     
       
    read more...
    0 253
    • fabi06
      Nigel67 Hi Fabrice. I am very sorry that it is taking so long for us to reply to you. I will check your case number and find out why it has taken so long and ask one of my colleagues to reply to you.
      • September 27, 2020
      • Change of broken knobs of RH450
        fabi06 Hi Nigel, thanks for this reply. I've received the quotation from one of your colleagues. Hope this matter of fragile knobs will definitely be fixed. Really disapointing for such a good amp... Regards !
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        • September 28, 2020
    • fabi06
      JohnJarrett111 I am also looking for a new set of knobs (for a RH 750) and have previously had a lot of difficulty finding the information. Could you tell me where to get the knobs and how much they were. cheers John
      • October 1, 2020
      • Change of broken knobs of RH450
        Nigel67 Hi John, I am sorry, but I do not work in the spares department and do not have this information. However, if you submit a spares request ticket by going to the Support tab at the top of the page, then one of my colleagues in the spares team will be able to supply you with the correct information.
        • October 5, 2020
    • fabi06
      mbspurgeon I also have the same issue with the rh450 knobs. Little black fins inside the knobs becoming brittle and breaking or just not staying on with the slightest touch or tilt of the amp. Case number CAS-406237-P7S1Z8, haven't received a reply yet. Thanks!
      • Jan 5
  • jbass4
    Newcomer - Level 1
    2020-06-19
    Hi there, Does anybody know how /where to find potentiometer knobs for the RH450 amp? The knobs do not longer fix to the potentiometers and I lost one Has anybody experienced the same problem? Rgds
    1 116
    • jbass4
      Nigel67 Hi jbass4. I would advise putting in a support ticket (via Tab at the top of the page) which will get routed through to our parts department. I cannot promise that we will have stock of these particular knobs but it would be the first place to try.
      • June 19, 2020
    • jbass4
      jbass4 Hi Nigel, thanks for the advise, I'll try to get in touch with support team
      • June 19, 2020
    • jbass4
      Poodlewrestler Hi, yes I have the same problem with my RH750. I have raised a support ticket as suggested but not had any response as yet. Did you get any joy?
      • July 8, 2020
      • TC Electronics RH450
        jbass4 Hello,no news as well, I finally contacted the shop where I got the amp which is Musikhaus Thomann, they provided me 3 spares knobs for 28 euros
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        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi jbass4, I am very sorry regarding the lack of contact from our spares team and makes me look a fool for telling you to contact them in the first place. Thomann would probably have got the parts from the same team. Do you have the case number please so that I can investigate further. Many thanks.
        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi Poodlewrestler, can you send me your case number as well please and I will look into it. Many thanks
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler Hi Nigel, thanks for your help. It is case CAS-116780-F4Q0Z7
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler All resolved. A new set of knobs arrived today, it took a while due to IT problems but got there in the end.
        • August 3, 2020
    • jbass4
      jbass4 Hi Nigel, sorry didn't found the case number, maybe it didn't worked properly as I had a lot of difficulties to manage to create the case
      • July 9, 2020
    • jbass4
      jbass4 Does anybody knows how to make the knobs stick to the potentiometers to avoid these to fall again?
      • July 9, 2020
      • TC Electronics RH450
        Nigel67 I don't know what the pot shafts are made of or the knobs, as have never seen one, however for the Midas consoles, if we ever had an issue like this with old product we used a copper tape. Sticky on one side to fix to the shaft and then this tightened up the connection between the two parts. The other option to copper tape is putting a small piece of paper across the end of the shaft and then pushing the knob on pushed the paper down the shaft and made a tight fit. I guess its just a cheaper version that the copper tape. If you want something a bit more permanent, then maybe a very small amount of silicon.
        • July 9, 2020
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