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  • New
    Newcomer - Level 1


    I follow the instructions of the tenoprint application, I put my iphone next to my bass pickup volume at 10 and nothing happens on the amp, impossible to change the effect already loaded on the amp. The firmware is up to date, i don't know what to do...

    Thanks for your help

    0 3
    • cgu93
      NicJonesMT Hi cgu93.
      Please select Library and then click the 2 cogs to open the settings. Change the Library setting to "Browse by Product" then close this menu. In the Library you should then see the TonePrint Bass Amps option. Can you please try beaming one of the TonePrints found in TonePrint Bass Amps and it should work correctly.
      • Nov 24
  • New
    Newcomer - Level 1

    Can someone tell me how you identify which toneprints are installed onto an amp. I've experimented with several compressor ones and can't remember which one I have installed! Can't find any documentation that tells me how to do it and I've gone through all the app (iphone) settings so am I missing something?

    0 6
    • rogerb
      WilliamR The toneprint app will load and store user toneprints on your phone. It will not read what toneprint is currently stored on the amp.
      • Oct 24
  • New
    Newcomer - Level 1



    After many years of having the mk1 BH250, i recently got the mk2 (not sure if these designations are correct, but there are some differences)

    On the newer models i see it says to use the tc electronics 3 button switch to switch between toneprints and mute. on my old one, it only used a one button foot switch to turn on and off the toneprint.

    my question is, can i still use a one button switch in my new bh250 to turn on and off the toneprint (knowing i won't have the functionality to switch between tone prints without the 3 button switch)

    the getting started guide seems to indicate this is the case, but everywhere else references the 3 button switch only.

    I suppose i can test it, but i am worried about damaging the new head if i use a footswitch other than the 3 button tc electronics. On my previous bh250 i used a generic on/off switch to turn toneprint on and off.

    the getting started guide in the manual specifically says:

    Deactivating TonePrint

    To switch off TonePrint, either...

    • Turn the knob of the currently active Toneprint slot fully counterclockwise or
    • use a footswitch connected to the PEDAL jack.

    Thanks in advance for your response! Love the product.


    0 0
    • finky99
      finky99 also, one other quick question, i assume if i just bought this i don't have to update firmware, correct? Bought last week from Thomann who had just got this batch in. Looks like latest firmware update on the site is from 2017
      • Oct 17
  • New
    Newcomer - Level 1

    Hi guys. I've lost one of the tiny push on caps from the programmablle tone buttons meaning I can't use that sound any more. Anyone have any idea where I might be able to get one that fits. I don't care what colour or length it is but it must havr the right size and shape hole to push on. Thanks, Will.

    0 11
  • New
    Newcomer - Level 1

    Hey i need a new Speaker for the K115.

    What kind oft Loudspeakers installed and where can i buy it?


    I would be happy if i got a answer.

    0 3
  • New
    Newcomer - Level 1

    I have a case number CAS-624790-W0Q7B2  -  RH750 -You directed me to look for a authorized parts suppliers, but no one has stock? Where do we go from here.

    Quantities and Part numbers are

    1 - A09-00001-62847 and

    7 - A09-00001-62845

    0 2
  • New
    Newcomer - Level 1

    Why is there no RH450 or RH750 bass amps for sale, no one has stock?

    0 3
  • New
    Newcomer - Level 1

    Hi Music Tribe,

    Looking for Part# A09-00001-62842 they are small black "push bottons" which help control presets and stored settings. Anyone on here also looking or may have a line on where to order these parts? All service centers were a waste of time. 





    0 38
  • New
    Newcomer - Level 1

    Hi TC Team

    I've had my BH550 now for about 2 months, and it's very good amp.

    I love the toneprint feature, but one major issue I've noticed is volume differences between presets - mostly with drive/comp-type effects. I usually have a modulation toneprint in slot B (currently a chorus), and I like a compressor or drive in slot A.

    However, all the drive e compressor (and comp+drive) toneprints are incredibly loud. It's impossible to switch between A and B in a live situation because of this... I have to turn the gain way down for A and then back up when I switch.

    ...the toneprint editor is only for pedals :(

    how to resolve?


    1 10
    • Majestic5
      PedroRodrigues Hi Majestic5, thank you for your post, in this case I would suggest performing a firmware update to your unit.

      Updating your TC amp’s firmware requires a computer running Microsoft Windows or OS X with a standard USB interface and a USB cable.

      Preparing the firmware update Download the newest firmware from the link below:

      If a firmware update is available, you will find the following updaters:

      -For Microsoft Windows (these are ZIP archives containing the firmware installer)
      -For OS X (these are disk image files containing the firmware installer).

      Connect your TC amp to your computer using a USB cable.
      Power up the amplifier while pressing and holding the UTIL button on the rear panel.
      After a few seconds, you should see the LED next to the UTIL button turn red

      Launch the firmware updater you have downloaded and follow the on-screen instructions to apply the firmware update.

      When the update is concluded, and you have power cycled you Bass Amp we can them proceed and load a TonePrint to one of the two slots available.
      By default, TonePrint slot 1 contains the TubeDrive TonePrint, and slot 2 contains the famous TC Classic Chorus TonePrint.
      Please follow the link below and download the TonePrint App version 4.5.5 to your computer.

      Once the TonePrint app version 4.5.5 is installed on your computer please connect your computer with your Bass Amp BH550 to allow loading the TonePrint on the Bass Amp.
      Please do not use any type of USB adaptors or USB HUBS, your computer must connect with the BH550 directly.

      Please confirm that the USB cable is in good condition.

      To select a TonePrint slot (1 or 2), set the TonePrint slot switch to the respective slot. The LED of the currently selected TonePrint slot will light up.
      You will hear the TonePrint effect currently stored in this slot, and if you transfer a new TonePrint to your TC bass amp, it will be stored in this slot.
      Use the TonePrint knob for the currently selected TonePrint slot to control the TonePrint in this slot as follows:
      For most modulation effects (Chorus, Flanger, Vibrato and Octaver), the TonePrint knob work as a dry/wet mix control, but for some TonePrints, it could also be the speed of the Vibrato or the depth of the Chorus.
      For Compression and Drive TonePrints, the TonePrint knob usually acts as amount (intensity) control.
      Featured TonePrint artists may have assigned the TonePrint knob to other parameters. Finally, there are some TonePrints that encompass two effects.
      In this case, the TonePrint knob will control one or multiple parameters of one effect, while the parameters of the other effect are static.
      Please note that while your TC bass amp can store two separate TonePrints, only one TonePrint can be active at any time.
      If you do not want to hear or use the TonePrint effect at all, set the TonePrint slot switch to centre position or turn the knob of the currently active TonePrint slot fully counter clockwise.
      Please report back if following the steps provided you where able to resolve the issue described on your BH550. Thank you
      • Aug 31
      • Toneprint volume differences
        Majestic5 Hi Pedro,
        thanks for your detailed answer!
        I proceeded to reinstall the latest firmware version and now everything works fine.
        Thank you so much for the support you provide!

        a suggestion for improving the toneprint app
        if you could add a slider to adjust the effect's gain when loading the toneprint the management of the various effects would become much more flexible to adapt to the various needs of the songs
        ... and wow!

        Greetings from Italy!
        • 1
        • ·
        • Sep 1
  • New
    Newcomer - Level 1

    Early in 2022, I've opened a support ticket CAS-537391-R3X5C4, and I'm now celebrating a 6-month birthday with no response, whatsoever yayyy!!!

    I have a RH750 amp, and my treble knob broke (even inside TC ELECTRONIC expensive bag). The amp didn't fall, or hit anything. I've reported it for the support team. Allegedlly, there were no spare knobs to sell at that moment, so I've waited until now. It has been a long journey, with several emails sent, no response, no support, no cares given.

    Now, there are other knobs about to fall apart aswell, including the Master Knob. There's already a big crack on it, becoming bigger each day. So, sooner than I'd think, I won't be able to use this RH750 amp anymore once and for all <3 Isn't that sweet?

    I'm really done with this disrespectful and outrageous care and support from this company, and I assure I'd never purchase not even a guitar pick from you again.

    Best regards.

    Glauber Costa.





    0 8
    • glaubercc01
      PedroRodrigues Hi glaubercc01, thank you for your post, please accept our apologies on this matter I have requested the Service Team to look in to this matter and to contact you via the case number you mentioned to find you a solution for this matter. Thank you
      • Aug 25
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