Hello,

I follow the instructions of the tenoprint application, I put my iphone next to my bass pickup volume at 10 and nothing happens on the amp, impossible to change the effect already loaded on the amp. The firmware is up to date, i don't know what to do...

Thanks for your help

Can someone tell me how you identify which toneprints are installed onto an amp. I've experimented with several compressor ones and can't remember which one I have installed! Can't find any documentation that tells me how to do it and I've gone through all the app (iphone) settings so am I missing something?

Hi,

After many years of having the mk1 BH250, i recently got the mk2 (not sure if these designations are correct, but there are some differences)

On the newer models i see it says to use the tc electronics 3 button switch to switch between toneprints and mute. on my old one, it only used a one button foot switch to turn on and off the toneprint.

my question is, can i still use a one button switch in my new bh250 to turn on and off the toneprint (knowing i won't have the functionality to switch between tone prints without the 3 button switch)

the getting started guide seems to indicate this is the case, but everywhere else references the 3 button switch only.

I suppose i can test it, but i am worried about damaging the new head if i use a footswitch other than the 3 button tc electronics. On my previous bh250 i used a generic on/off switch to turn toneprint on and off.

the getting started guide in the manual specifically says:

Deactivating TonePrint

To switch off TonePrint, either...

• Turn the knob of the currently active Toneprint slot fully counterclockwise or
• use a footswitch connected to the PEDAL jack.

Thanks in advance for your response! Love the product.

Hi guys. I've lost one of the tiny push on caps from the programmablle tone buttons meaning I can't use that sound any more. Anyone have any idea where I might be able to get one that fits. I don't care what colour or length it is but it must havr the right size and shape hole to push on. Thanks, Will.

I have a case number CAS-624790-W0Q7B2  -  RH750 -You directed me to look for a authorized parts suppliers, but no one has stock? Where do we go from here.

Quantities and Part numbers are

1 - A09-00001-62847 and

7 - A09-00001-62845

Hi Music Tribe,

Looking for Part# A09-00001-62842 they are small black "push bottons" which help control presets and stored settings. Anyone on here also looking or may have a line on where to order these parts? All service centers were a waste of time. 

Thanks,

C

Hi TC Team

I've had my BH550 now for about 2 months, and it's very good amp.

I love the toneprint feature, but one major issue I've noticed is volume differences between presets - mostly with drive/comp-type effects. I usually have a modulation toneprint in slot B (currently a chorus), and I like a compressor or drive in slot A.

However, all the drive e compressor (and comp+drive) toneprints are incredibly loud. It's impossible to switch between A and B in a live situation because of this... I have to turn the gain way down for A and then back up when I switch.

...the toneprint editor is only for pedals :(

how to resolve?

Early in 2022, I've opened a support ticket CAS-537391-R3X5C4, and I'm now celebrating a 6-month birthday with no response, whatsoever yayyy!!!

I have a RH750 amp, and my treble knob broke (even inside TC ELECTRONIC expensive bag). The amp didn't fall, or hit anything. I've reported it for the support team. Allegedlly, there were no spare knobs to sell at that moment, so I've waited until now. It has been a long journey, with several emails sent, no response, no support, no cares given.

Now, there are other knobs about to fall apart aswell, including the Master Knob. There's already a big crack on it, becoming bigger each day. So, sooner than I'd think, I won't be able to use this RH750 amp anymore once and for all <3 Isn't that sweet?

I'm really done with this disrespectful and outrageous care and support from this company, and I assure I'd never purchase not even a guitar pick from you again.

Best regards.

Glauber Costa.