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138,426 posts
  • Ferranno
    Newcomer - Level 1
    2020-09-28

    I have just purchased a BH250 to carry around and play when in hotels rooms and also in small sessions. As I need to play along to bits and pieces I get sent from fellow musicians its quite handy that the amp comes with a aux-in to connect e.g. with a phone. However I just noticed that while the aux-in is heard on speakers, its not functioning when headphones are plugged in, so you cant listen to the track on the headphones. Is this intentional? If yes. this does not make sense at least to me.

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    • Ferranno
      TC-Claus Hi Frank ... You should be able to hear the AUX source through the headphone output! Connecting headphones will only mute the speaker output.
      • September 28, 2020
  • fabi06
    Newcomer - Level 1
    2020-09-27

    Hello,

    I recently contacted the after sale and spare part service, to change the knobs of my bass amp RH450 which are cracked.

    Few years ago, I had this issue with cracked knobs and TC Electonics quickly replied to me and send me new knobs (saying these was new design). Unfortunately these new ones broke again.

    I sent message to music tribe. And I get an automatic message saying that the team will « endeavor to respond to me as soon as possible ». With a case number CAS-134743-J8K9N5. A good start.

    Nevertheless, 3 weeks later, I didn’t yet received any reply, knowing I already sent a kind reminder. I'm starting to be a little bit angry.

    Could someone at music tribe or TC Electronic please reply to me about this knobs issue ? How to change them please ?

    Thanks in advance.

    Fabrice
     
       
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    • fabi06
      Nigel67 Hi Fabrice. I am very sorry that it is taking so long for us to reply to you. I will check your case number and find out why it has taken so long and ask one of my colleagues to reply to you.
      • September 27, 2020
      • Change of broken knobs of RH450
        fabi06 Hi Nigel, thanks for this reply. I've received the quotation from one of your colleagues. Hope this matter of fragile knobs will definitely be fixed. Really disapointing for such a good amp... Regards !
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        • September 28, 2020
    • fabi06
      JohnJarrett111 I am also looking for a new set of knobs (for a RH 750) and have previously had a lot of difficulty finding the information. Could you tell me where to get the knobs and how much they were. cheers John
      • October 1, 2020
      • Change of broken knobs of RH450
        Nigel67 Hi John, I am sorry, but I do not work in the spares department and do not have this information. However, if you submit a spares request ticket by going to the Support tab at the top of the page, then one of my colleagues in the spares team will be able to supply you with the correct information.
        • October 5, 2020
    • fabi06
      mbspurgeon I also have the same issue with the rh450 knobs. Little black fins inside the knobs becoming brittle and breaking or just not staying on with the slightest touch or tilt of the amp. Case number CAS-406237-P7S1Z8, haven't received a reply yet. Thanks!
      • Jan 5
  • yzfsergio
    Newcomer - Level 1
    2020-07-02
    BXD15 BXD15A I would like to know the difference between those two models and how it is possible that they give 1000w of power if the speaker is 250w.
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  • jbass4
    Newcomer - Level 1
    2020-06-19
    Hi there, Does anybody know how /where to find potentiometer knobs for the RH450 amp? The knobs do not longer fix to the potentiometers and I lost one Has anybody experienced the same problem? Rgds
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    • jbass4
      Nigel67 Hi jbass4. I would advise putting in a support ticket (via Tab at the top of the page) which will get routed through to our parts department. I cannot promise that we will have stock of these particular knobs but it would be the first place to try.
      • June 19, 2020
    • jbass4
      jbass4 Hi Nigel, thanks for the advise, I'll try to get in touch with support team
      • June 19, 2020
    • jbass4
      Poodlewrestler Hi, yes I have the same problem with my RH750. I have raised a support ticket as suggested but not had any response as yet. Did you get any joy?
      • July 8, 2020
      • TC Electronics RH450
        jbass4 Hello,no news as well, I finally contacted the shop where I got the amp which is Musikhaus Thomann, they provided me 3 spares knobs for 28 euros
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        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi jbass4, I am very sorry regarding the lack of contact from our spares team and makes me look a fool for telling you to contact them in the first place. Thomann would probably have got the parts from the same team. Do you have the case number please so that I can investigate further. Many thanks.
        • July 8, 2020
      • TC Electronics RH450
        Nigel67 Hi Poodlewrestler, can you send me your case number as well please and I will look into it. Many thanks
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler Hi Nigel, thanks for your help. It is case CAS-116780-F4Q0Z7
        • July 8, 2020
      • TC Electronics RH450
        Poodlewrestler All resolved. A new set of knobs arrived today, it took a while due to IT problems but got there in the end.
        • August 3, 2020
    • jbass4
      jbass4 Hi Nigel, sorry didn't found the case number, maybe it didn't worked properly as I had a lot of difficulties to manage to create the case
      • July 9, 2020
    • jbass4
      jbass4 Does anybody knows how to make the knobs stick to the potentiometers to avoid these to fall again?
      • July 9, 2020
      • TC Electronics RH450
        Nigel67 I don't know what the pot shafts are made of or the knobs, as have never seen one, however for the Midas consoles, if we ever had an issue like this with old product we used a copper tape. Sticky on one side to fix to the shaft and then this tightened up the connection between the two parts. The other option to copper tape is putting a small piece of paper across the end of the shaft and then pushing the knob on pushed the paper down the shaft and made a tight fit. I guess its just a cheaper version that the copper tape. If you want something a bit more permanent, then maybe a very small amount of silicon.
        • July 9, 2020
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