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285,934 members
167,997 posts
  • New
    fabien1974
    Newcomer - Level 1
    2022-05-06

    Hi, ik have a Bugera V5 for a couple of weeks.  last week when i switched it on, the front light keeps on blinking and the amp doesn't do anything anymore excepting for the bllinking light.

    Please help ! :-)

    0 8
    • fabien1974
      Dale_M Sorry to hear of this, it sounds like the internal PSU is dying, if this is brand new and within 30 days you would be quicker to go back to the seller, if you are outside this period please go to the above Support tab and select a Service ticket for submission
      • May 6
  • New
    Meerkat2022
    Newcomer - Level 1
    2022-05-03

    Hi there! I bought a 1990 infinium new a few months ago. 

    Still has the factory tubes. Today after half hour of use, in red channel output lost all bass and gain. The sound was really bad and thin. Immediately i checked the green channel, and with the gain at 5 and volume at 7 it was super quiet. 

    All infinium LEDs are off so i guess I don't have any power tubes broken. Is there something wrong with the preamp tubes?

     

    What are my options here? Thanks

    read more...
    0 2
    • Meerkat2022
      Nigel67 Hi Meerkat2022. Please submit a technical support ticket and we will be able to help you further and if the unit is found to be faulty, advise you about getting the unit repaired as if you purchased it brand new just a few months ago it should still be under warranty. To submit a ticket, this can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab. Many thanks
      • May 3
  • New
    krieg101
    Newcomer - Level 1
    2022-05-03

    IT HAS BEEN 2 MONTHS I've put in my ticket and no update! The knobs are broken I need it to be repaired please. The case number is below CAS-585331-X5L6B7. Why is no one reaching out to help?

    0 4
    • krieg101
      Nigel67 Hi krieg101. I am very sorry for the delay in our Service Team replying to you. I will check your ticket now and ask the Team to reply to you today. Again,, many apologies for this.
      • May 3
  • New
    chrisbliss7
    Newcomer - Level 1
    2022-05-01

    Hey, when will this head be available to the public again?? I'd like to buy it on Sweetwater

    0 9
    • chrisbliss7
      NicJonesMT Hi Chris. Unfortunately we cannot provide any information on availability or pricing.
      Your best option would be to contact Sweetwater directly to see if they can provide an ETA on when they will receive stock.
      Alternatively you can find a full list of our resellers at the following link:

      https://www.bugera-amps.com/buy.html?isoCode=US&type=STORE
      • May 3
    • chrisbliss7
      chrisbliss7 Yes I followed the link and no no one has it. I ordered the last possible one on Amazon because they did say they had one in stock now they're saying that it's unavailable or they can't find it. I just want to know what's up at the Factory are they done making amps? Is Bugera going out of business?
      • May 17
  • New
    krieg101
    Newcomer - Level 1
    2022-04-21

    It's been a month I've put in my ticket and no update!

    The knobs are broken I need it to be repaired please. 

    The case number is below

    CAS-585331-X5L6B7

    0 9
    • krieg101
      PedroRodrigues Hi krieg101, thank you for your post, I will request the Service Department to look in to this matter and contact you via case, please accept our apologies on this matter.
      • Apr 22
  • New
    DarnSue
    Newcomer - Level 1
    2022-04-01

    Is there a way to contact Bugera customer service? I am awaiting a part. I had been communicating with

    Matt Smith
    Customer Quality Service Specialist | MUSIC Tribe US

    but havent had a reply to my emails since Jan 31st.

    My case is showing as "resolved" on Music Tribe but it isn't resolved.

    Case No: CAS-516689-P2C8V4 CRM:0120000263832

    Can someone else please contact me or ask Matt to reply? Help please ...

    read more...
    0 7
    • DarnSue
      WilliamR I have Reached out for someone to contact you ASAP.
      • Apr 1
    • DarnSue
      DarnSue Hi William, I still havent heard back from anyone, so I opened a new ticket. Hopefully that will work.
      • Apr 28
      • Case No: CAS-516689-P2C8V4 CRM:0120000263832
        PedroRodrigues Hi DarnSue, thank you for your post, we are sorry for this situation, can you please confirm if you are still waiting to be contacted? Thank you
        • May 19
  • New
    howiemco
    Newcomer - Level 1
    2022-03-30

    Can I use a 1/4 Y cable to run 2 cabinets with my PS1 - EVH 2x12 & EVH 1x12

    Thanks,

    Howie

    1 6
    • howiemco
      howiemco I am using a 5150 Iconic amp head.
      • Mar 30
    • howiemco
      NicJonesMT Hi Howiemco
      I wouldnt recommend doing this. Most splitters are designed to work with Line/Inst level signals, not Power amp outputs. Doing so could potentially damage your equipment.
      • Mar 31
  • New
    hdnyc2003
    Newcomer - Level 1
    2022-03-20

    my bugera 1990 infinium led lights turn on and off, it's like if the amp is checking the tubes  also I noticed the power tubes are glowing a slight blue color  is this normal, the tubes are the original bugera tubes that came with the amp 

    0 19
    • hdnyc2003
      hdnyc2003 Can anyone please answer my question
      • Mar 22
    • hdnyc2003
      PedroRodrigues Hi hdnyc2003, thank you for your post, when an output valve requires replacement, the valve’s matching LED will light permanently, please confirm if this is the case and replace the vacuum tube.
      When it comes to your second question a tube that is glowing blue is often wrongly perceived as a defect, however, it’s really just a side effect of a power tube, a fluorescent glow in the blue spectrum.
      The tube is fine, it actually indicates that the vacuum inside the tube is very good, which is what allows this phenomenon to occur.
      It will not have any effect on the performance or tone of the amp. For more details on this please check the pic below.

      Thank you
      • Apr 30
  • New
    Lectrish
    Newcomer - Level 1
    2022-02-27

    I purchased my Infinium v22 amplifier June of last year and I just have to change my 2nd set of EL84 tubes is this normal behavior for a brand new amp

    0 15
    • Lectrish
      Lectrish If I can expect to go through 2 -3 sets of EL84's a year I am going to unload this amp this week
      • Mar 1
    • Lectrish
      PedroRodrigues Hi Lectrish, thank you for your post, in this case I would suggest to submit an assistance request directly to our Tech Support Team by following the link below so we can analyse what is causing this behaviour
      https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=Bugera

      Thank you
      • Apr 30
    • Lectrish
      Lectrish

      Pedro, I unloaded that amp a long time ago. I'm glad I didn't wait 2 months for your thoughtful and insightful input. You can be sure that I will keep away of all Bugera products as a result of this experience. Have a nice day!

      • Apr 30
  • New
    bijnos
    Newcomer - Level 1
    2022-02-17

    Hi. Please HELP ... Thank you so much ...

    Will gladly pay $20 for the " PARTS LIST " of  TC Electronic BG500 custom bass amp combo .

     

    0 30
    • bijnos
      Dale_M We are not able to share this with non partners of the business. If you need spare parts for your BG500 simply go to the support tab and raise a Parts ticket.
      • Feb 17
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