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  • New
    mckaynj1
    Newcomer - Level 1
    2022-09-09
    Bugera V22 S/N S1401122803 | Guitar Amplifiers

    Can I determine when my V22 was made via the serial number?

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    • mckaynj1
      ChrisEdwards1 Hi mckaynj1, yes it is possible to use the serial number to determine the date of manufacture. The first 4 numerical digits will be the date code, in this instance 1401. The first 2 numbers will represent the year of manufacture and the remaining two the month of manufacture. With this in mind your V22 would have been made in January of 2014.
      • Sep 9
  • New
    Triode0
    Newcomer - Level 1
    2022-08-24
    Coolaudio V1000 + V4220 | Guitar Amplifiers

    Hello,

    It's Jose from Thermion. I'm trying to reach coolaudio directly via email for months to get V1000 and V4220 ICs. I've been able to buy from stockists so far, but I'm very worried your products are not going to be available easily in the future for our products. I will be forced to move to other IC solutions if I can't get answers from you directly.

    Please, get back to me asap.

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  • New
    bsmith2173
    Newcomer - Level 1
    2022-07-15
    You guys are a joke with warranty | Guitar Amplifiers

    I just registered my bugera 333xl infinium today . I originally ordered it back in Dec. of 2021 but since it was back ordered it didnt ship until July 6th 2022. After registering it today i get an email from you guys saying its not covered under extended warranty since its been longer than 90 days . I just received it last Saturday. You guys suck 

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    • bsmith2173
      WilliamR Hello Brian, WIlliam from musictribe here. COuld you give me your case number so that I can look into this for you?
      • Jul 14
      • You guys are a joke with warranty
        RickRossBell Hey, are you also able to help get knobs? No one at TCE is willing to do anything to help get knobs. You're the 3rd triber I've reached out to. Nothing so far.
        • 1
        • ·
        • Jul 22
  • New
    fabien1974
    Newcomer - Level 1
    2022-05-06
    bugera V5 infinum frontlight keeps blinking / amp seems dead | Guitar Amplifiers

    Hi, ik have a Bugera V5 for a couple of weeks.  last week when i switched it on, the front light keeps on blinking and the amp doesn't do anything anymore excepting for the bllinking light.

    Please help ! :-)

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      Oldest
    • fabien1974
      Dale_M Sorry to hear of this, it sounds like the internal PSU is dying, if this is brand new and within 30 days you would be quicker to go back to the seller, if you are outside this period please go to the above Support tab and select a Service ticket for submission
      • May 6
  • New
    Meerkat2022
    Newcomer - Level 1
    2022-05-03
    1990 infinium | Guitar Amplifiers

    Hi there! I bought a 1990 infinium new a few months ago. 

    Still has the factory tubes. Today after half hour of use, in red channel output lost all bass and gain. The sound was really bad and thin. Immediately i checked the green channel, and with the gain at 5 and volume at 7 it was super quiet. 

    All infinium LEDs are off so i guess I don't have any power tubes broken. Is there something wrong with the preamp tubes?

     

    What are my options here? Thanks

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    • 2 Replies
      Oldest
    • Meerkat2022
      Nigel67 Hi Meerkat2022. Please submit a technical support ticket and we will be able to help you further and if the unit is found to be faulty, advise you about getting the unit repaired as if you purchased it brand new just a few months ago it should still be under warranty. To submit a ticket, this can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab. Many thanks
      • May 3
    • Meerkat2022
      DroneShotFPV My 1990 Infinium(bought off Amazon) did the same sort of thing. I got decent sound / volume, but it was NOWHERE near what a 100 watt Tube amp should be.. I have owned several, and know for a fact that it wasn't even a 3rd of the other 100 watt amps I have owned or played were.. So.... naturally I did what I always do, troubleshoot... I discovered that my tubes needed to be reseated. I pulled ALL my Valves out, and gently put them all back, 1 at a time, verifying perfect seating of the valves. Once I was done, I cranked her up, tried again, and nearly went completely deaf... I suggest trying the same thing IF you are comfortable pulling your Valves / Tubes out and re-installing them.
      • Jul 26
  • New
    krieg101
    Newcomer - Level 1
    2022-05-03
    Help! | Guitar Amplifiers

    IT HAS BEEN 2 MONTHS I've put in my ticket and no update! The knobs are broken I need it to be repaired please. The case number is below CAS-585331-X5L6B7. Why is no one reaching out to help?

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      Oldest
    • krieg101
      Nigel67 Hi krieg101. I am very sorry for the delay in our Service Team replying to you. I will check your ticket now and ask the Team to reply to you today. Again,, many apologies for this.
      • May 3
  • New
    chrisbliss7
    Newcomer - Level 1
    2022-05-01
    Bugera V55HD | Guitar Amplifiers

    Hey, when will this head be available to the public again?? I'd like to buy it on Sweetwater

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      Oldest
    • chrisbliss7
      NicJonesMT Hi Chris. Unfortunately we cannot provide any information on availability or pricing.
      Your best option would be to contact Sweetwater directly to see if they can provide an ETA on when they will receive stock.
      Alternatively you can find a full list of our resellers at the following link:

      https://www.bugera-amps.com/buy.html?isoCode=US&type=STORE
      • May 3
    • chrisbliss7
      chrisbliss7 Yes I followed the link and no no one has it. I ordered the last possible one on Amazon because they did say they had one in stock now they're saying that it's unavailable or they can't find it. I just want to know what's up at the Factory are they done making amps? Is Bugera going out of business?
      • May 17
      • Bugera V55HD
        PedroRodrigues Hi chrisbliss7, thank you for your post, please ponder that this is unrelated to the fact that "Bugera going out of business?" is more related to stock management from the resellers and shipping issues that all manufactures face on a post-pandemic work. From what I'm aware Sweetwater allows a pre- reservation. Sorry I couldn't help more.
        • Jun 27
  • New
    krieg101
    Newcomer - Level 1
    2022-04-21
    It's been a month! RH450 Knobs | Guitar Amplifiers

    It's been a month I've put in my ticket and no update!

    The knobs are broken I need it to be repaired please. 

    The case number is below

    CAS-585331-X5L6B7

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    • 1 Replies
      Oldest
    • krieg101
      PedroRodrigues Hi krieg101, thank you for your post, I will request the Service Department to look in to this matter and contact you via case, please accept our apologies on this matter.
      • Apr 22
  • New
    DarnSue
    Newcomer - Level 1
    2022-04-01
    Case No: CAS-516689-P2C8V4 CRM:0120000263832 | Guitar Amplifiers

    Is there a way to contact Bugera customer service? I am awaiting a part. I had been communicating with

    Matt Smith
    Customer Quality Service Specialist | MUSIC Tribe US

    but havent had a reply to my emails since Jan 31st.

    My case is showing as "resolved" on Music Tribe but it isn't resolved.

    Case No: CAS-516689-P2C8V4 CRM:0120000263832

    Can someone else please contact me or ask Matt to reply? Help please ...

    read more...
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    • 3 Replies
      Oldest
    • DarnSue
      WilliamR I have Reached out for someone to contact you ASAP.
      • Apr 1
    • DarnSue
      DarnSue Hi William, I still havent heard back from anyone, so I opened a new ticket. Hopefully that will work.
      • Apr 28
      • Case No: CAS-516689-P2C8V4 CRM:0120000263832
        PedroRodrigues Hi DarnSue, thank you for your post, we are sorry for this situation, can you please confirm if you are still waiting to be contacted? Thank you
        • May 19
    • DarnSue
      DarnSue Can someone please get back to me? It's been 8 months since Matt Smith said he would ship parts.
      • Aug 15
  • New
    howiemco
    Newcomer - Level 1
    2022-03-30
    Can I use a 1/4 Y cable to run 2 cabinets with my PS1 - EVH 2x12 & EVH 1x12 | Guitar Amplifiers

    Can I use a 1/4 Y cable to run 2 cabinets with my PS1 - EVH 2x12 & EVH 1x12

    Thanks,

    Howie

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    • 2 Replies
      Oldest
    • howiemco
      howiemco I am using a 5150 Iconic amp head.
      • Mar 30
    • howiemco
      NicJonesMT Hi Howiemco
      I wouldnt recommend doing this. Most splitters are designed to work with Line/Inst level signals, not Power amp outputs. Doing so could potentially damage your equipment.
      • Mar 31
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