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  • New
    Newcomer - Level 1


    Im using my Polytune3 in always on mode. Is there a way to get a visual Feedback whether the signal output is switched on or off.

    Momentary Im just guessing. Firmware is the latest.

    THX in advance

    0 5
    • Enchanted066
      PedroRodrigues Hi Enchanted066, thank you for your post, when the display on your Polytune 3 shows a red ‘#’ this symbol means that your POLYTUNE 3 is not bypassed and ready to display the pitches of your instrument’s strings. Please note that this also means that POLYTUNE 3’s audio output is muted. To unmute, press the footswitch. Thank you
      • Wed at 12:33 AM
    • Enchanted066

      Hi - Thank you for your answer. But it really doesnt help very much. I have switched (via Dip switches) the Polytune in Always On - Mode, so I can contol my Tune wether the output is muted or not. In that Mode I cant see a red "red #". It shows a red dot (4Leds) when there is no signal at the input. It does not matter if I press the footswitch (which is working perfectly). It shows always those 4 red Leds in a square. Maybe you could take a closer look at the "Always on" Mode.

      • Wed at 12:50 AM
  • New
    Newcomer - Level 1

    Hello all, 

    i am trying so hard to find a large replacement knob for the main dial on my old BTR2000. I've tried messaging on here and haven't gotten anything back. Any information would be appreciated; thanks!

    0 27
    • thachiefkeif
      WilliamR Hello, please click on the Support link above and create a parts ticket and someone will contact you directly as soon as possible.
      • Jan 12
      • Knob for BTR2000
        thachiefkeif William, thank you for your response. I have been waiting around a year now to have some sort of correspondence with this… I have now set two different tickets and the first one was ‘resolved’ even though I didn’t end up ever being contacted about how to get said knob. I guess the dude figured out what item number it was but that’s as far as it ever got. How will I be contacted about my ticket, and when can I expect this? I am literally just trying to get a piece of tiny plastic so I can sell this thing.
        • Jan 13
  • New
    Contributor - Level 2

    I recently had to repair the output jack on my polytune 2 blacklight. While I was working on it I decided to update the firmware from the website to version 2.6. Now, the strobe display mode on my tuner is screwed!!!!!!! Everything works as it should except that when I use the strobe mode the display is garbled. The only thing that is identifiable is the note I'm playing. Has anyone else had this happen? Does anyone have a link to the OLD version polytune 2 firmware.... the one before 2.6 that screwed mine up. I love this tune and want ot keep it, it has been with me everywhere! Please, anyone that can throw me some help it would be most appreciated!!!!!!!!!!!!! God Bless and happy new year.

    0 4
  • New
    Newcomer - Level 1

    Hi Guys


    What is the size of screen of polytune 3 (normal) and polytune 3 mini (SCREEN)???

    0 8
    • GibsonLesPaul2212
      TC-Mike Screen size of the normal sized PolyTune 3 is 5cm (width) and 4,2 cm (height) - i don't have a mini version to measure but given that the mini pedals are 4 cm wide , i'd say it is roughly 3,5cm wide and has a similar height around 4 cm .

      best regards and stay safe, Mike
      • December 10, 2021
  • New
    Newcomer - Level 1

    Hi. Where can I get a replacement pin for the poly tune it's fallen off somewhere so now clip and tuner are separate. Thanks

    0 6
    • Dsomer
      Nigel67 Hi Dsomer. Please contact our Spares Team and they will be able to advise further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Many thanks
      • November 23, 2021
  • New
    Newcomer - Level 1


    I'm struggling to find a definitive answer on this...

    The big Polytune has a bass mode, and works well for both chromatic and polyphonic tuning on a 5 string bass.

    The Minis seem to lack a bass mode, so I'm wondering how (if at all) they work with a 5 string bass in Polyphonic mode.

    Any guidance much apprecaited.


    1 13
    • foldyman
      PedroRodrigues Hi foldyman, thank you for your post, you are correct the Polytune 3 mini does not have a dedicated bass mode but offers polyphonic mode and will work on 5 string bass.
      The unit offers a Piano tuning range that will be compatible with your tuning requires
      The unit will work with 4 and 5 String bass.
      Thank you
      • November 9, 2021
  • New
    Contributor - Level 1

    When I am at home or using in low ambient noise, it works perfectly. 

    But when I am at a gig with high ambient noise, it doesn't detect the signal and the gauge swings erraticaly without homing in on the string signal. It doesn't work in multi string or single string modes. 

    It looks like the ambient noise is "confusing" it, which is of course inconcievable given that the signal is sent via the guitar cable. 

    Any thoughts / suggestions?

    0 11
    • tremoloarm
      PedroRodrigues Hi tremoloarm, please consider that is an odd behavior as the unit receives the signal for tuning exclusively via 1/4 JACK TS not suffering any external interference, the only thing I can think of is that if you use the unit on a pedal board when on a gig that might not provide the correct voltage that the unit requires. The unit requires a Standard 9V DC, centre negative >100 mA. It may also be advisable to check your cables and look closely to any differences on your set up when you are at a gig, maybe using the unit on a different position on the pedal board. If none of these steps helps in nay way I would suggest to follow the link below and submit an assistance request directly with our Tech support Team so we can assist you with more tools. Thank you
      • October 13, 2021
  • New
    Newcomer - Level 1


    Can someone point me to the FAQ on how to get the Polytune out of boot mode? I tried to update the firmware, but it got stuck and now I can't unstick it. 

    I downloaded the "PolyTune_SWUPdater" and "setup" file, and followed all the instructions on the release notes page

    The issue seems to be that the SW Updater is designed to work in Windows XP, not Windows 10. I tried to run various compatability settings (like running the program in compatability mode for Win XP), but it doesn't let me run the SW Updater, so I can't update the firmware (and its now stuck in the boot mode).

    I read that you can run the SW Updater program from an old Windows XP computer and get it to work, but I really don't have any of those around, or know anyone who does.

    Can someone please help?

    0 42
    • kongo
      NicJonesMT Hi Kongo.
      Could you please click Support at the top of the page, and submit a technical support ticket. From there we can then advise you further.
      • September 17, 2021
  • New
    Newcomer - Level 1

    I'm trying to decide between the regular Polytune 3 and the Mini version, I like the Mini's size, and that it has the switches on the outside, but is it possible to upgrade the Mini's firmware?  I don't see anything like a USB connector like the regular Polytune 3 has, and there don't seem to be any software updates on the product page. 


    Thank you!

    0 52
    • MTGuitar
      Dale_M Hi there, no there is no software updates available for the mini as it does not have a USB port, only the full size Polytune 3 offers this advantage.
      • August 31, 2021
      • Is it possible to update firmware on Polytune 3 Mini?
        MTGuitar I figured that was the case, I just wanted to confirm. Thank you for your response!
        • 1
        • ·
        • August 31, 2021
  • New
    Newcomer - Level 1

    Just purchased a TC Polytune 3

    Not arrived yet.

    To save me taking my pedal board appart to get acces to the power cables i'm considering using a battery with this.

    Does anybody know whether the Polytune draws power whilst connected - even when the unit is off?

    Whilst connected, how long will a standard alkaline battery last during constant use (true bypass mode)



    0 30
    • Chedmus
      PedroRodrigues Hi Chedmus, please consider that the Polytune 3 will draw voltage even when off , it draws lower voltage but it does draw energy. Thank you
      • August 30, 2021
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