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253,492 members
131,055 posts
  • New
    tremoloarm
    Contributor - Level 1
    2021-10-10

    When I am at home or using in low ambient noise, it works perfectly. 

    But when I am at a gig with high ambient noise, it doesn't detect the signal and the gauge swings erraticaly without homing in on the string signal. It doesn't work in multi string or single string modes. 

    It looks like the ambient noise is "confusing" it, which is of course inconcievable given that the signal is sent via the guitar cable. 

    Any thoughts / suggestions?

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    0 6
    • tremoloarm
      PedroRodrigues Hi tremoloarm, please consider that is an odd behavior as the unit receives the signal for tuning exclusively via 1/4 JACK TS not suffering any external interference, the only thing I can think of is that if you use the unit on a pedal board when on a gig that might not provide the correct voltage that the unit requires. The unit requires a Standard 9V DC, centre negative >100 mA. It may also be advisable to check your cables and look closely to any differences on your set up when you are at a gig, maybe using the unit on a different position on the pedal board. If none of these steps helps in nay way I would suggest to follow the link below and submit an assistance request directly with our Tech support Team so we can assist you with more tools. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • Wed at 12:58 AM
  • New
    kongo
    Newcomer - Level 1
    2021-09-17

    Hello,

    Can someone point me to the FAQ on how to get the Polytune out of boot mode? I tried to update the firmware, but it got stuck and now I can't unstick it. 

    I downloaded the "PolyTune_SWUPdater" and "setup" file, and followed all the instructions on the release notes page

    The issue seems to be that the SW Updater is designed to work in Windows XP, not Windows 10. I tried to run various compatability settings (like running the program in compatability mode for Win XP), but it doesn't let me run the SW Updater, so I can't update the firmware (and its now stuck in the boot mode).

    I read that you can run the SW Updater program from an old Windows XP computer and get it to work, but I really don't have any of those around, or know anyone who does.

    Can someone please help?

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    0 12
    • kongo
      NicJonesMT Hi Kongo.
      Could you please click Support at the top of the page, and submit a technical support ticket. From there we can then advise you further.
      • Sep 17
  • New
    MTGuitar
    Newcomer - Level 1
    2021-08-31

    I'm trying to decide between the regular Polytune 3 and the Mini version, I like the Mini's size, and that it has the switches on the outside, but is it possible to upgrade the Mini's firmware?  I don't see anything like a USB connector like the regular Polytune 3 has, and there don't seem to be any software updates on the product page. 

     

    Thank you!

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    0 24
    • MTGuitar
      Dale_M Hi there, no there is no software updates available for the mini as it does not have a USB port, only the full size Polytune 3 offers this advantage.
      • Aug 31
      • Is it possible to update firmware on Polytune 3 Mini?
        MTGuitar I figured that was the case, I just wanted to confirm. Thank you for your response!
        • 1
        • ·
        • Aug 31
  • New
    Chedmus
    Newcomer - Level 1
    2021-08-28

    Just purchased a TC Polytune 3

    Not arrived yet.

    To save me taking my pedal board appart to get acces to the power cables i'm considering using a battery with this.

    Does anybody know whether the Polytune draws power whilst connected - even when the unit is off?

    Whilst connected, how long will a standard alkaline battery last during constant use (true bypass mode)

    Cheers

     

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    0 22
    • Chedmus
      PedroRodrigues Hi Chedmus, please consider that the Polytune 3 will draw voltage even when off , it draws lower voltage but it does draw energy. Thank you
      • Aug 30
  • New
    CQJR1962
    Newcomer - Level 1
    2021-08-05

    I'm looking for a barrell jack for the ac adapter plug, anyone know ehere i can get one ??

    0 45
    • CQJR1962
      WilliamR Hello, William from music tribe here. Please click the support link on the top of the page and create a spare parts case. Someone from our parts team can contact you about getting that part ordered for you.
      • Aug 5
  • New
    Afern13
    Newcomer - Level 1
    2021-08-03

    hi all, 

    just looking for a solution as to why my polytune clip drains the battery even when the unit is switched off after use.

    thanks

    Adrian

    0 29
    • Afern13
      DavidKnighton Hello Afern13,
      This is a bit of a know issue that the power drains constantly. I believe it was the battery door shorting the negative and positive or something to the effect. You'll need to submit a service request for a replacement.
      • Aug 3
  • New
    oiamt
    Newcomer - Level 1
    2021-05-21

    I recently learned about sweetened guitar tuning (tuning each string a few cents flat to accoomodate for fretting chords etc for optimal intonation during play) and wonder if the Unitune can be used to do this (tune a string anywhere from 4 to 12 cents flat, varying by the string).

    I was able to do flat tuning with a Korg CA (essential for African instruments) but want a clip-on for guitar and am wondering which one to get. I prefer the Unitune otherwise, but am unsure about the tuning increments. It looks like a line of lights is an interval of some kind, so I wonder if it's 1 cent, or more than that, perhaps 5 cents?

    Thanks

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    0 47
  • New
    Conor68
    Newcomer - Level 1
    2021-05-12

    I went to purchase a Polytune Clip and was told by my local music store that there was a recall in Australia however i can't find any information. Can you clarify please?

    0 130
    • Conor68
      Dale_M We have had no reports of this.
      • May 13
    • Conor68
      Conor68

      Okay the store is Turramurra Music in Sydney,Australia if you're concerned. Always loved TC Electric. Had a few dodgy clip on tuners and this seems to be the best by a long way

      • May 13
  • New
    Witnot
    Newcomer - Level 1
    2021-04-30

    Any idea how I can purchase a replacement nut and bolt hinge for my polytuner clip?

    0 79
    • Witnot
      Dale_M Hi there I would advise going to the Support Tab above and submitting a SPARES ticket to see if they can advise you.
      • May 1
  • New
    donypri
    Newcomer - Level 2
    2021-04-30

    Hi, where can I find the serial number for Polytune Clip Black?

    0 72
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