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  • New
    Newcomer - Level 1

    hey guys,

    I just got my polytune 3 today. worked great and loved it. updated firmware to 1.4 and now it does not recognize my 5 string bass. It tunes great for individual strings but only shows 4 strings when I strum. 

    Thanks a ton,


    0 89
    • jlittle3917
      PedroRodrigues Hi jlittle, please consider that if you press the display mode button on the rear of POLYTUNE 3 once, the currently selected display mode will be shown. Pressing the display mode button repeatedly will cycle through these modes:

      -Guitar / Needle mode (indicated by a “G” and the centre LED column lighting up).
      -Guitar / Strobe mode (indicated by a “G” and the middle row of LEDs lighting up).
      -Bass / Needle mode (indicated by a “B” and the centre LED column lighting up).
      -Bass / Strobe mode (indicated by a “B” and the middle row of LEDs lighting up).

      In Needle mode, when you tune a single string, pitch is indicated by a column of five LEDs in the upper part of the display, and the name of the target note is displayed at the bottom of the display.
      If the string you are tuning is too low, LEDs to the left of the centre column will light up. If the string is too high, LEDs to the right of the centre column will light up. Tune the string until the middle column and the middle row of green LEDs lights up. This means you are “on target”.

      In Strobe mode, the difference between the correct (target) frequency and the actual detected frequency is displayed by two indicators simultaneously:

      1. Red LEDs to the left (pitch too low) or to the right (pitch to high) of the centre LED column
      2. Rotating segments in the display. The closer the detected frequency is to the target frequency, the slower the rotation.

      Tune the string until the rotating pattern has come to a stop and only the middle column of green LED lights up.

      As you know, POLYTUNE 3 is a polyphonic tuner, you can strum your instrument, and POLYTUNE 3 will analyse and display the tuning of all strings.
      So, you don’t need to activate the polyphonic tuning mode, it just works. Please Strum and tune. (PLEASE SEE THE IMAGE BELOW)

      Please consider that only the strings that are actually present and played will be shown in the display.
      Therefor if you tune a four string bass, only four LED columns will light up.
      • Apr 9
    • jlittle3917
      jlittle3917 Thank you for the quick response. I am currently in bass strobe mode. Tunes great! but the strum mode is only showing me four strings even when I am hitting all 5 on my bass. Prior to the 1.4 firmware update this was working fine and has never been a problem on my previous polytune.
      • Apr 9
    • jlittle3917
      jschulze I made the mistake of "upgrading" the firmware on my new Polytune 3 right when I got it too. After about a month of back and forth with the support team, it turns out that the pedal I received actually had firmware revision 1211 loaded from the factory, but the software updater posted on TC Electronic's website was an older revision (1136, listed as 1.4.00 on the website). So I actually downgraded my pedal by running the 1.4.00 software updater from the website. I kept pestering the support team to post the latest firmware, and it looks like it was just posted today, version 1.4.08 (although there's nothing that says the revision, but hopefully it's 1211).
      • Nov 10
  • New
    Newcomer - Level 1

    Unitune Clip purchased 1 month ago shows only one display. When Display Mode Button is pushed, nothing happens. Display shown is horizontal green LED line with short vertical green 
    LED line with red LEDs to either side to indicate flat/sharp.

    Anyone else have this problem?

    0 71
    • BigHick11
      PedroRodrigues Hi BigHick11,please consider that to you must press the button identified with an arrow in red on the image below to allow you to change between Needle and Strobe tuning modes.
      Please consider that secondary display shows the detected note name for the currently-tuned string identified by an arrow in blue

      Thank you
      • Mar 21
      • Unitune Clip Noir
        BigHick11 Hi Pedro,

        I am aware of the Display Mode Button, which I mentioned in my original post. Could you please confirm that there are 2 different displays - 1 for Strobe Mode and 1 for Needle Mode. I am only seeing 1 display when button is pushed.
        • 1
        • ·
        • Mar 25
  • New
    Caught exception: Specified column "user_id" is not in the row
  • New
    Contributor - Level 2

    I just obtained a PolyTune Clip Black, and need a quick sanity check: The instructions say that it turns off automatically after 5 minutes, but I assumed that this meant it would turn off after 5 minutes of disuse. Mine turns off after 5 minutes, even if I'm actively using it. Is this normal?

    0 42
    • Loner
      WilliamR Hello Loner, This function would be normal. It does turn off after five minutes regardless if you are playing or not.
      • Feb 16
  • New
    Newcomer - Level 1

    i have 2 of the tc electronic clip on tuners, which work great.

    the screws and fasteners have fallen out of both of them while playing gigs and I was unable to find them. How can I obtain replace fasteners for these?

    0 89
    • BigTBZ
      john0121 Hi, you can fill out a spare parts request via the Support button at the top of the page. A member of the team will then be able to advise on pricing and availability.
      • Jan 24
  • New
    Newcomer - Level 1

    Anyone have an issue with their polytune clip on? mine keeps blinking one green light ive tried chaning the batteries and pressing all the bouttons a few diffent ways hoping for like some sort of master reset but nothing... 

    1 75
  • New
    Newcomer - Level 1

    I use my Polytune mini 2 for my bass guitar. It works great except for the lowest strings on my 5 string (tuned to drop G). Trying to tune the drop G seems to engage the polyphonic tuning feature, potentially from all the overtones generated from the bass string?

    At the moment I tune my lowest string at the 12th fret harmonic but it gets tedious after a while.

    I believe being able to disable the polyphonic tuning feature could help me but I'm not sure.

    Thanks for your help

    0 160
    • jeremeikun
      PedroRodrigues Hi Paul , As you know by now, PolyTune 2 Mini is a polyphonic tuner, you can strum your instrument, and PolyTune 2 Mini will analyse and display the tuning of all strings.
      It is not possible to activate or deactivate the polyphonic tuning mode you just struck and it works, the strings that are in tune will be represented by two green LEDs. Strings that need tuning are represented by two red LEDs below (flat) or above (sharp) the middle row.
      • Jan 6
  • New
    Newcomer - Level 1

    Device wont come on with a battery or adapter.

    0 70
    • dblbogy007
      TC-Marcus Howdy William!
      Please be aware that the PolyTune line of pedals won't turn on unless you have an input jack inserted. This is to conserve power when pedal is unused (i.e. when there is no cable inserted).
      • December 28, 2020
  • New
    Newcomer - Level 1

    Hi - I recently (2 months ago) purchased a Polytune Clip (Black). Works great in chromatic tuning but seems to be absolutely no response for polyphonic tuning. When I strum the guitar the screen is blank apart from a green dot top centre. My understanding was that the polyphonic tuning kicks in as soon as you strum - user error or something wrong with the unit?

    Hope someone can help.



    0 98
    • bansteadkebab1
      PedroRodrigues Hi Andy, please see the image below I think it will help you on this matter. Thank you
      • November 23, 2020
    • bansteadkebab1
      bansteadkebab1 Hi Pedro - thanks for the speedy response. Press and holding button 3) for 5 secs doesn't seem to help - all it does is toggle between the needle and strobe modes (which is does if I were to press the button once). I've been in touch with the retailer (Andertons) and this looks like it is a faulty unit (unless you have any other suggestions?). Thanks, Andy
      • November 23, 2020
      • Polytune Clip Black
        PedroRodrigues Hi Andy, if the unit does not respond to the process above, you should proceed that route with Andertons . Thank you
        • November 23, 2020
  • New
    Newcomer - Level 1
    • Hi. According to the user manual, the TC Electronic PolyTune Clip Black tuner should be turned off after 3 minutes of being INACTIVE; however the one I bought through Amazon turns off every 3 minutes EVEN when I'm using it so I have to turn it back on which causes inconvenience and delay. I made the query to TC Eectronic Technical Support a few days ago, and they replied that this operation was not normal, that I should try other batteries and that if it continues like this it may be a hardware problem. It happens that on the internet I found 2 videos where you can see the tuner turning off after 3 minutes of use (not being inactive), which leaves me wondering.Could someone confirm if it turned off after 3 minutes of using the tuner -that is, which is not inactive but in use-, is it normal or not? Thank you. Sergio Ramos
    0 49
    • SergioRamosLlanos
      PedroRodrigues Hi Sergio, please be aware that the unit turns off automatically after 3 minutes so what you are describing is a normal behavior, I will leave you a image of the manual were that is stated. Thank you
      • November 9, 2020
    • SergioRamosLlanos
      • November 9, 2020
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