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138,450 posts
  • New
    SergioRamosLlanos
    Newcomer - Level 1
    2020-11-09

    Hola. Según el manual del usuario, el sintonizador TC Electronic PolyTune Clip debe apagarse después de 3 minutos de estar INACTIVO; sin embargo, el que compré a través de Amazon se apaga cada 3 minutos, INCLUSO cuando lo estoy usando, por lo que tengo que volver a encenderlo, lo que causa molestias y demoras. Realicé la consulta a Soporte Técnico de TC Eectronic hace unos días, y me contestaron que ese funcionamiento no era normal, que probara con otras baterías y que si seguía así tal vez sea un problema de hardware. Sucede que en internet encontré 2 videos en donde se aprecia al afinador apagarse a los 3 minutos de uso (no estando inactivo), lo que me deja la duda ¿Podría alguien confirmar si ese apagado a los 3 minutos de usar el afinador -es decir que no está inactivo sino en uso-, es o no normal?. Gracias. Sergio Ramos

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    0 88
    • SergioRamosLlanos
      PedroRodrigues Hi Sergio, please be aware that the unit turns off automatically after 3 minutes so what you are describing is a normal behavior, I will leave you a image of the manual were that is stated. Thank you
      • November 9, 2020
      • Apagado de Afinador TC Electronic PolyTune Clip Black
        SergioRamosLlanos Thank you Pedro. I see that it is a bad translation from English to Spanish in the product manual itself, because in Spanish it says "El PolyTune Clip se apaga automáticamente tras 3 minutos de inactividad" Which translated into English means" The PolyTune Clip automatically turns off after
        3 minutes of inactivity."
        • November 9, 2020
      • Apagado de Afinador TC Electronic PolyTune Clip Black
        SergioRamosLlanos I hope TC Electronic can correct that translation error. Again, thank you very much Pedro.
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        • November 9, 2020
      • Apagado de Afinador TC Electronic PolyTune Clip Black
        SergioRamosLlanos Hello Pedro. I can see that the same translation error occurs in the part of the Manual referring to Battery Life, as it indicates that the PolyTune Clip turns off automatically after 3 minutes of inactivity. They must also correct that bad translation. On the other hand, maybe in the next version of the tuner they can configure it to turn off after 3 minutes of inactivity and after 4 or 5 minutes if you are using it or, in any case, that it does not turn off. It could also be configured so that you can choose by pressing the buttons whether or not the automatic shutdown is activated. Greetings. Sergio
        • 1
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        • November 9, 2020
    • SergioRamosLlanos
      PedroRodrigues
      • November 9, 2020
  • New
    Boboji
    Newcomer - Level 2
    2020-10-29

    When I power my polytune clip on I get two arrows moving away from each other. No other function. Is there a reset to this???

    0 67
    • Boboji
      JoeRivers96 Hi Robert, unfortunately it sounds like there as an issue with your unit here. Please fill out a service request using the SUPPORT option at the top of this page.
      • October 30, 2020
  • AlanDavis
    Newcomer - Level 1
    2020-10-16

    I own a polytune clip (original silver color).  After more than 3 years, I am catching on that there is a problem with this unit.  I have an Acoustic (Taylor) guitar.

     

    1.  First of all, it is impossible to tune all strings together on a guitar.

    2. Tuning the A string, one often see's "F" when it is in tune.

     

    I like the tuner, use it in preference to any other for it's accuracy, but the functionality is somehow lacking.  It certainly is not all it's cracked up to be in the manual, etc.  

     

    I thought I would buy another to find out whether this is a real problem, or something of my own usage.   I now see a "Polytune Clip Black" on the market.  Didn't see them before.  Unfortunately it is nearly impossible to find one online---most sites say it is back ordered.  Amazon has them, but at an elevated price, indicating it may be gouging in response to a supply issue. 

    Any ideas about these issues?  

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    0 81
    • AlanDavis
      PedroRodrigues Hi Alan, thank you for your contact, can you please state if the issue that you mention on your Polytune Clip happens since you acquire the tuner or the issue is being happening more recently? Regarding your second question, please adress the information request to the respective reseller, as we do not have access to any stock information for any third party company such as resellers or distributors. As a manufacturer we do not sell directly to end users and and we have no information of any issues with distributors for any unit. Thank you
      • October 16, 2020
  • stulevine
    Newcomer - Level 1
    2020-10-11

    Not sure about anyone else in the US, but I'm having a really hard time finding this PolyTune clip in stock anywhere.  Even some of the local stores here can't seem to get any.  And, all the online venders including Amazon, don't have any.  TC Electronic, can you provide some insight into when we might see these available again?

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    0 69
    • stulevine
      PedroRodrigues Hi Stuart, please be aware that any questions regarding stock management from partners and resellers have to be directed to the respective companies as we do not have access to information form third party companies. On what we can comment we can state that have no issues on the supply chain for any unit . Thank you
      • October 12, 2020
      • Availability of TC Electronic PolyTune Clip Clip-on Polyphonic Tuner?
        stulevine Hello Pedro, I was not asking about partners/resellers, I did direct my question directly to tc electronic who is purported to supply this product to the aforementioned enties. You talk about supply chain, and that's what I'm asking about. Clearly, there is an issue supplying product to partners and resellers since the product, a tc electronic polytune clip-on Polyphonic tuner, is NO WHERE to be found at ANY reseller or partner in the US. This imho, is a supply chain issue.
        • October 12, 2020
    • stulevine
      PedroRodrigues Hi Stuart as I mention on the message above we do not sell product directly to end users and reseller nor do we commercialize any product direct in to the USA or in to any country, for that purpose we have the distributors in each respective country that manage the respective distribution, therefor as I also mention above you should direct your question to the distributor in the USA to request that information. Thank you
      • October 13, 2020
  • BankerG
    Newcomer - Level 1
    2020-10-10

    My tuner comes on but turns itself back off before it fully comes on. I've changed out batteries but problem persists. Is there a fix for this?

    0 62
  • boothscience
    Newcomer - Level 1
    2020-10-09

    I posted here a month or so ago about the polytune I purchased (which was actually a mispackaged/mislabelled unitune). Since then I've been trying to acquire one in Europe/UK. There is literally no stock with any retailer; until recently it was only available from scalpers/resellers on ebay (at 4-5 times the price).

    Can we get some information on whether they are still being made, and if so when it is anticipated that they might actually be available for purchase.

    Love TC products and hope for a positive response.

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    0 77
    • boothscience
      PedroRodrigues Hi David Please be aware that the Polytune Clip is still available and I would advise you to contact our partners and reseller present on the link below to request information of when this unit will be available. Thank you https://www.tcelectronic.com/buy.html
      • October 13, 2020
    • boothscience
      boothscience I appreciate the response Pedro, but this simply isn't the case in the EU or UK. Every supplier i've looked at has it on back order for at least 3-6 months now. Many are reporting that it won't be available for another 1-3 months. Would suggest you look into this, as other TC products are available, just not the polytune clip. Can get it on ebay for twice the price though (from scalpers/resellers).
      • October 13, 2020
  • MaxWhite
    Newcomer - Level 1
    2020-09-15

    Hi - do we know when Polytune Clip will be available again in the UK - I know there were some supplier probelms back in July?

    I need a new tuner and would rather wait to get what appears to be the best than settle for a lesser device if they will be available soon :-)

    Will there be both black and white models avaialble when they are back on sale?

    Many thanks!

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    1 58
    • MaxWhite
      MaxWhite I see some shops are indicating over 3 months expected wait, and others 4 or 5 weeks.
      • September 15, 2020
  • boothscience
    Newcomer - Level 1
    2020-09-07

    Maybe it is just me, but every stockist that I've visited isn't expecting these for 3-6 months. Some are reporting it as discontinued.

    Any idea when these will be back in circulation?

    0 193
    • boothscience
      PedroRodrigues Hi boothscince Thank you for your contact, we have no information about any issue, please follow the link below to access our network of partners and contact the partner closest to you. https://www.tcelectronic.com/buy.html
      • September 7, 2020
      • Global shortage of Polytune clip
        boothscience Appreciate the response buddy, but I have to say if you can find one I'll buy it. The only place I see them is on ebay at a hideous mark up. I thought it might be due to the covid situation, but the only UK stockist that has had them was Anderton's... and they had a defective batch that were actually unitunes with the wrong casing. An update on their actual status would be greatly appreciated.
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        • September 9, 2020
  • mrpiergi
    Newcomer - Level 2
    2020-07-24

    cambiando il mio Mac vorrei ricaricare il plugin Polytune per Logic Pro ma non ricordo la procedura

    0 55
    • mrpiergi
      PedroRodrigues Ciao Pierluigi Rolfi Se ti stai riferendo al trasferimento della tua licenza dal tuo vecchio Mac a quello nuovo questo processo viene eseguito nel tuo account ILOK per maggiori informazioni contatta seguendo il collegamento nella casella indicata https://www.ilok.com/
      • August 14, 2020
  • mutex
    Newcomer - Level 1
    2020-07-03
    Does the 9V battery have to be removed when connecting to and external 9V power? Thanks
    0 84
    • mutex
      TC-Mike No, it doesn't have to be removed. Just remember to unplug cable when not used + the PSU is not connected ,otherwise it will drain the battery if pedal is on and in bypass
      • August 5, 2020
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