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  • New
    RGBuccino
    Newcomer - Level 1
    2021-01-05
    Behringer Model HDS110 Issue - Is there Customer Service # to speak with someone... | Electronic Drum Kits

    I just purchased this set from someone, having issues with one of the toms not working...It was working, now it's not.  Set was working fine.  Maybe I'm doing something wrong.  

    Need to get a hold of someone to find out what's going on.

    I'm a recreational user, just playing with it for fun.

    Thanks!

    Ron

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    • 1 Replies
      Oldest
    • RGBuccino
      WilliamR Hello Ronald, Please contact us by submitting a Care Ticket. Click on the Support link at the top of this page. On the Support page, scroll down to the bottom and click on Technical Support to get started.
      • Jan 5
  • New
    Behringer
    Triber Moderator
    2021-01-05
    Introducing the RD-6 New Colours | Drum Machines and Samplers

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  • New
    MartaMarz
    Newcomer - Level 1
    2020-12-30
    Crave Beringher problem in saving patterns | Drum Machines and Samplers

    Hello, I bought a Crave just two months ago, now suddently the machine cannot save pattens no more. I can't undersand why. I need Technical Support. How can I contact you? Thanks.

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  • New
    DJMC_Phoenix
    Newcomer - Level 1
    2020-12-29
    Behringer RD-8 will not power on | Drum Machines and Samplers

    Has anyone else had an issue with the Behringer RD-8 turning on? 

    It worked fine. I powered off. next day, went to power on... and nothing. I know power is reaching it, the "sig" light blips for split second, but nothing after that. no lights, no led, nothing.

    I have only used it twice.First time was to set it up, do the update on firm ware. Second time I just used the trigger button to go through the bass, snare etc. and set the pot knobs. Very disappointed.

     

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    • 2 Replies
      Oldest
    • DJMC_Phoenix
      ChrisEdwards1 Hi DJMC_Phoenix, if you have not yet done so I would recommend submitting a service request. This can be done by going to support at the top of the page and scrolling down to service, if you have already submitted a ticket and have not yet had a response please let me know and I will investigate further.
      • December 30, 2020
    • DJMC_Phoenix
      DJMC_Phoenix Thank you. Service request was made, and has been shipped for service.
      • Jan 12
  • New
    Tieske
    Newcomer - Level 1
    2020-12-23
    behringer td-8 no output | Drum Machines and Samplers

    Hi, after haven't used my td-8 for a while I wanted to use it again. I don't get any output from the main output. I do get output from the seperate outputs. Any idea how to fix this. last time I used it everything was working fine. 

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      Oldest
    • Tieske
      DavidKnighton Hello T Gennip,
      The only output besides the MAIN on the rear would be the PHONES output on the top. The volume should affect both output types. If the rear MAIN output isn't working, you could have a damaged connector. Try wiggling the cable while connected to see if it makes even a small bit of contact. That could give you the answer. Beyond that, I would suggest opening a SUPPORT ticket for SERVICE REQUEST at the top of this page.
      • December 23, 2020
  • New
    jcdirckx
    Newcomer - Level 1
    2020-12-19
    Behringer RD-8 bug (2.0.6): AUTO SCROLL is not saved with the song | Drum Machines and Samplers

    Dear Behringer Team,

    on page 11 of the current RD-8 manual it says: "Make sure you store the song with the Auto Scroll on otherwise your song will not playback as programmed."

    But there seems to be a bug in firmware 2.0.6 because the AUTO SCROLL setting is not saved and is always off when loading a song. This makes it necessary to always enter PATTERN MODE to manually turn AUTO SCROLL on before playing a song.

    My RD-8 is updated to the newest firmware and I have already performed a factory reset. Can anybody confirm this bug or am I doing something wrong?

    Also, flam doesn't seem to have an effect on the closed hat.

    Thanks for listening!

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  • New
    jeremyshirley
    Newcomer - Level 1
    2020-12-14
    Drum Set Not Powering On | Electronic Drum Kits

    I have a Behringer HDS240USB, barely used but when I plugged it in today and the switched it on I'm not getting any power.  Control module isn't lighting up or anything.

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    • 4 Replies
      Oldest
    • jeremyshirley
      john0121 Hi Jeremy, I would recommend to fill out the service request form via the Support button at the top of the page. The service team will be able to arrange a repair/ replacement with you depending on warranty status. Sorry for the inconvenience.
      • December 14, 2020
    • jeremyshirley
      jeremyshirley Thanks for the response, appears it won’t let me file a support ticket. I bought these from a friend who’s kid lost interest almost immediately. So I don’t have a proof of purchase that it requires even for non-warranty request.
      • December 14, 2020
    • jeremyshirley
      john0121 Sorry bout that, you shouldn't need a proof of purchase for non-warranty requests I'll be sure to raise this with the webteam. In the meantime please just attach a blank document or jpeg so the form will submit.
      • December 14, 2020
    • jeremyshirley
      jeremyshirley Changed my tribe and it finally let me without proof of purchase on the non-warranty. Thanks for your help
      • December 14, 2020
  • New
    elekkk
    Newcomer - Level 1
    2020-12-04
    Behringer RD-8 firmware update Version 2.0.6 problem ! does not let me update, i... | Drum Machines and Samplers

    Hello, i use Mac Osx High Sierra with SYNTHTRIBE V 2.4.3.....i had already updated my RD-8 months ago to 2.0.2 without problems! Today I tried to update to 2.0.6 and it doesn't let me do it .... after about 5/6% it stops and doesn't update, an error message appears! The tragedy is that now my RD-8 when I turn it on DOES NOT WORK, the 16 STEP lights remain on but everything else is stopped, it seems blocked! HELP!

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    • 10 Replies
      Oldest
    • elekkk
      Marland Me too - I’ve tried with iPad, MacBook and pc - rd-8 is not working.
      • December 4, 2020
    • elekkk
      cbellevie23 Same issue :(
      • December 4, 2020
    • elekkk
      ronniefingerz Same for me too.
      • December 5, 2020
    • elekkk
      cristian-79 same problem, I'm really sad, and I hope it can be fixed quickly
      • December 5, 2020
      • Behringer RD-8 firmware update Version 2.0.6 problem ! does not let me update, it is blocked !
        cristian-79 I have tried both with windows 10 and with windows 7 but nothing and an ornament now.
        everything is due that at the time of the update as soon as I pressed update it did not give me time to put the machine in DFU mode and the update started so it crashed almost immediately and now it tells me that it cannot update because the zadig driver is not corrected or things like that stopping at 3%
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        • December 5, 2020
    • elekkk
      an986L Same thing here on windows 10 home. I tried 3 different machines also and now RD-8 is a brick or doorstop you name it.
      • December 5, 2020
    • View later comments
  • New
    VirtualDavid
    Newcomer - Level 1
    2020-12-02
    Behringer RD-8 - Big Sur issue -firmware app issue | Drum Machines and Samplers

    My happiness with my new RD-8 has been somewhat tarnished by my inability to perform the (absolutely essential) firmware update..

    On downloading the update app a stern warning appears and my Mac refuses to open it..

    Does anyone have an idea about how long I'll have to wait to get the machine into a usable state..?

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    • 6 Replies
      Oldest
    • VirtualDavid
      ChrisEdwards1 Hi David, could you please provide some extra details on the warning that is popping up? Is it similar to the attached picture?
      • December 2, 2020
    • VirtualDavid
      ChrisEdwards1
      • December 2, 2020
    • VirtualDavid
      VirtualDavid Thanks for your response Chris...
      • December 3, 2020
    • VirtualDavid
      VirtualDavid Yes, the warning pop up looks very similar..
      • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app issue
        ChrisEdwards1 Thanks for confirming David, I will go ahead and report this to our development team. In the meantime there is a workaround for this, if you go into your MAC's system preferences then to Security & Privacy towards the bottom of the page it should say the App was blocked, you can override this by clicking open anyway.

        This will resolve the issue as long as the App is kept on your MAC as soon as it is downloaded again you will find the same error message will appear.
        • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app issue
        VirtualDavid That did the trick..!
        • December 3, 2020
    • VirtualDavid
      VirtualDavid Thanks for your help, Chris..
      • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app issue
        ChrisEdwards1 Hi David, no problem at all. I am glad this resolved it for you.
        • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app issue
        VirtualDavid RD-8 now playing happily with TT78 & Moog Mother 32...!
        • December 3, 2020
      • Behringer RD-8 - Big Sur issue -firmware app issue
        VirtualDavid Is it ok to do an IG post explaining this work round..?
        • December 3, 2020
    • View later comments
  • New
    Drummer1973
    Newcomer - Level 1
    2020-11-21
    My Behringer RD 6 is stuck in DFU mode, please help | Drum Machines and Samplers

    My RD 6 is stuck in DFU mode after update, please help 

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    • 1 Replies
      Oldest
    • Drummer1973
      PedroRodrigues Hi John Langford, in this case I would suggest performing a Firmware update on your unit that will help you on this matter.
      While the RD-8 is class-compliant on Windows, a unique Bootloader driver first needs to be installed for the device to be recognized by the firmware updater while in Boot mode. You will need to install a driver tool that allows the RD-8 to be recognized by your PC while in Boot mode. This procedure is only necessary the first time you perform a firmware update on Windows. Follow these steps to install the Bootloader driver. Mac users can skip this section and go straight to Perform a firmware update.
      Make sure that the RD-8 is in Boot mode before installing the Bootloader drive. If it’s powered on normally, the STM32 Bootloader will not appear in the device list.
      With the RD-8 turned off, connect it to your computer.
      Go to the Zadig driver installer page, and download the latest version.
      Press and hold the recessed Boot button located next to the USB port on the RD-8 using a paper clip (or something of a similar size) and power the unit on.
      The RD-8 does not light up while in Boot mode.
      Launch the Zadig software, click Options, and select List All Devices.
      In the dropdown box, select STM32 BOOTLOADER and click Replace Driver. The driver installation process may take a minute or two, so make sure not to disconnect the device or power it off.
      Once you’ve confirmed that your RD-8 requires updating, you can begin the update process. You’ll need to connect your device to the computer, download the firmware file on the RD-8 download page, and then perform the update.
      Disconnect all MIDI cables before performing a firmware update. Having MIDI cables connected, specifically to the MIDI IN port, may cause the update to fail.
      Go to the RD-8 download page and download the Firmware Updater for your OS.
      With it powered OFF, connect the RD-8 to your computer and then launch the updater.
      Press and hold the recessed Boot button located next to the USB port on the RD-8 using a paper clip (or something of a similar size) and power the unit on.
      The RD-8 does not light up while in Boot mode.
      Click the Update button within the Firmware Updater software.
      Once the update is complete, power cycle the unit.
      • November 24, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        Drummer1973 Hi there, thanks for the reply but I have an Behringer RD 6 not an RD 8, anyway I tried the above and it does not work.. my RD 6 is stuck with the red lights on and cannons be found by the synth tribe it just says loading when looking for the firmware
        • 1
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        • November 24, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        PedroRodrigues Hi John you are absolutely correct I'm sorry for my mistake, have you tried to perform a Firmware update via Behringer SYNTHTRIBE for Windows V2.4.3, please follow the link below to download this version and please update your unit to the latest firmware available. https://www.behringer.com/behringer/product?modelCode=P0EE0. Thank you
        • November 25, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        Drummer1973 Hi Pedro, it was the Behringer SYNTHTRIBE for Windows V2.4.3, that has caused the RD 6 to be stuck in DFU mode, all the red lights on and the yellow, Green, red light flashing... is there a way to reset the unit and try the update again.. I feel like the unit is broken... so sad
        • 1
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        • November 25, 2020
      • My Behringer RD 6 is stuck in DFU mode, please help
        PedroRodrigues Hi John in that case please follow the link below to submit a assistance request for your unit https://community.musictribe.com/pages/create-new-ticket?type=service%20request
        • November 25, 2020
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