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223,710 members
97,932 posts
  • New
    N15678
    Newcomer - Level 1
    2021-04-05

    Hi Behringer staff, my name is Samantha Robles, I bought and electronic drum set last august 2020 the serie model is XD80USB, my snare has no sound when played and the rimg shot is activated when the snare does. both pads are active when I only play the snare, and the problem is that the snare has no sound. 

    Where can I go here in Mexico to an official customer service to check my problem?. I appreciate your response as soon as you can. 

    Greetings!!

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    0 7
    • N15678
      KyleJohnson Hello, Kyle with Music Tribe here. For Service related inquiries please click on Support at the top of the page, and then submit a Service ticket.
      • Apr 5
  • New
    jwoo672
    Newcomer - Level 1
    2021-03-13

    Looking to replace the 9-channel DB25 to 1/4" TRS Snake right-angle cable connector for my Behringer edrum kit, as one cable which connects to Tom3 is not working, and I'm having a hard time finding this cable anywhere.

    0 14
    • jwoo672
      ChrisEdwards1 Hi jwoo672, if you have not yet done so I would recommend submitting a parts request. This can be done by going to support and scrolling down to the "Parts" tab. A member of the team will be able to provide you with availability and pricing.
      • Mar 13
  • New
    DiegoCastanon
    Newcomer - Level 1
    2021-02-19

    Hello I aquired a Beheringer drum set last year, and tried to register my product in this site before, but the site was not working properly on that time.

    Today my floor tomb stop working and I can't find any information here in Mexico on how to make warranty effective . Any help here?? 

     

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    0 16
    • DiegoCastanon
      PedroRodrigues Hi DiegoCastanon in this case and considering that in Mexico any assistance is provided by the reseller where the unit was acquired, to proceed with this matter you must contact you reseller. Thank you
      • Feb 19
  • New
    jakevan22
    Newcomer - Level 1
    2021-02-13

    I just updated my RD-8 to the latest firmware and liking the improvements... but now I can't get flam on the hi hats (or the closed hats.) It works on snare and cowbell because I tried those but not on hi hats or closed hats.  Why is this? How do I fix this?? Not sure if user error or bug.  please help!!

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    0 17
  • New
    KarimeCruzAl
    Newcomer - Level 1
    2021-01-07

    Hola buen dia, quisiera saber que puedo hacer ante mi problema.

    Lo que sucede es..que acabo de adquirir una bateria Electrica Behringer XD8USB hace 3 semanas..

    Y hace poco que el cable del pedal de hithat fallo...ya no funciona

    Por lo que he tenido que practicar con el hit hat abierto..lo cual resulta bastante molesto..porfavor ayudenme con una solucion

    Esto puede solucionarse usando la garantia del producto?

    Espero su respuesta...de antemano, gracias.

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    0 21
    • KarimeCruzAl
      DavidKnighton Hola Karime, te sugiero que coloques un ticket de soporte. Utilice la pestaña SOPORTE en la parte superior de la página. Desplácese hacia abajo y haga clic en SOLICITUD DE SERVICIO.
      • Jan 8
  • New
    RGBuccino
    Newcomer - Level 1
    2021-01-05

    I just purchased this set from someone, having issues with one of the toms not working...It was working, now it's not.  Set was working fine.  Maybe I'm doing something wrong.  

    Need to get a hold of someone to find out what's going on.

    I'm a recreational user, just playing with it for fun.

    Thanks!

    Ron

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    0 23
    • RGBuccino
      WilliamR Hello Ronald, Please contact us by submitting a Care Ticket. Click on the Support link at the top of this page. On the Support page, scroll down to the bottom and click on Technical Support to get started.
      • Jan 5
  • New
    jeremyshirley
    Newcomer - Level 1
    2020-12-14

    I have a Behringer HDS240USB, barely used but when I plugged it in today and the switched it on I'm not getting any power.  Control module isn't lighting up or anything.

    0 18
    • jeremyshirley
      john0121 Hi Jeremy, I would recommend to fill out the service request form via the Support button at the top of the page. The service team will be able to arrange a repair/ replacement with you depending on warranty status. Sorry for the inconvenience.
      • December 14, 2020
    • jeremyshirley
      jeremyshirley Thanks for the response, appears it won’t let me file a support ticket. I bought these from a friend who’s kid lost interest almost immediately. So I don’t have a proof of purchase that it requires even for non-warranty request.
      • December 14, 2020
    • jeremyshirley
      john0121 Sorry bout that, you shouldn't need a proof of purchase for non-warranty requests I'll be sure to raise this with the webteam. In the meantime please just attach a blank document or jpeg so the form will submit.
      • December 14, 2020
    • jeremyshirley
      jeremyshirley Changed my tribe and it finally let me without proof of purchase on the non-warranty. Thanks for your help
      • December 14, 2020
  • New
    RossDav
    Newcomer - Level 1
    2020-11-20

    My mute button doesnt seem to work. However my solo button does what the mute button is supposed to do. 

    Is there a way that I might have remapped the buttons without knowing?

    The solo button seems to change tempo instead of solo

     

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    0 97
    • RossDav
      PedroRodrigues Hi, I would suggest performing a factory reset on your unit to try to resolve this matter.
      Before performing a factory reset you should back up your data.
      The RD-8 uses SysEx messages to send and receive data to and from your computer. It requires the use of third-party software such as SysEx Librarian on Mac or MIDI-OX on PC. To back up your patterns, songs, and settings, you need to send a manual dump of the data. It works similarly to the Save operation on the RD-8, but instead, it will send the selected data as a SysEx message.
      For this please connect your RD-8 to your computer and launch the MIDI utility app for your OS. (SysEx Librarian on Mac, MIDI-OX on PC).
      Press the DUMP button and then press the TAP/HOLD button to switch to USB.
      If your device is connected to a MIDI interface, leave it set to MIDI.
      Select the data you wish to back up (song, pattern, settings) and press the DUMP button to send the SysEx message. Repeat the same procedure for each piece of data.
      Use your MIDI utility software to save the data as a .syx file.
      Resetting your Behringer RD-8 will permanently delete all user presets and restore the factory default settings. The procedure takes approximately 30 seconds. Be sure not to turn the unit off during the reset, as this may result in corrupting internal data. Follow these steps to perform a factory reset.
      Press the Settings button.
      Hold Tap/Hold and press step key 16. The display will read Wait.
      When the display reads Done, power cycle the RD-8 to complete the procedure.
      After this process is concludes you should perform a FIRMWARE update on your unit.
      Please follow the link below form one of our partners that will guide you on this process
      https://www.sweetwater.com/sweetcare/articles/behringer-rd-8-firmware-update/

      I hope this helps resolving this matter.
      Thank you
      • November 20, 2020
    • RossDav
      RossDav perfect thank you that fixed the problem
      • November 20, 2020
  • GerzainMinaDrummer
    Newcomer - Level 1
    2020-10-11

    Hello guys.

    Follow me on instagram please, I share daily drum content, routines, exercises, lessons and drum cover

    www.instagram.com/gerzaindrummer

    0 21
  • Rayzeru
    Newcomer - Level 1
    2020-09-27

    Hi,

    I use the RD-8 for 9 month now and I want to report what I think to be an interface problem.

    I can't use the mute fonction of the RD-8 because my brain is constantly saying to me the flashing tracks are the muted track, then it's the opposite.

    So I'm forced to use the solo fonction instead while it *hum* my brain compatible. So I'm cutting off myself the possibility of muting tracks.

    I'm sure some people will be very confortable with flashing leds for active tracks and non-flashing leds for muted tracks, but I find it myself illogical and I can't get rid of it.

    Is it possible to add a fonction to invert mute leds ? Even maybe in the Frimware updater to not overload the fonctions of the RD-8

    Thank you for answer,
    with love from France

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    0 27
    • Rayzeru
      Dale_M Hi Ant, I will pass your comments on to the design team but I am unsure as to how they could adjust this.
      • September 28, 2020
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