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290,109 members
172,703 posts
  • beatnik420
    Newcomer - Level 1
    2020-06-22
    After last firmware update (1.1.7 from Synth Tool 2.3.8), D#-E & B-C keys do not work properly anymore. D# and E sound the same, and similar thing happens to B and C. Now I can't find that update in the download area, so, I assume everything went wrong with that Glide update for the MS-1, since it does not have a three position button for GLIDE… right!? So, I guess I need to revert that last update… is there a way to do it without selling my soul to devil? Thanks in advance!
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    • beatnik420
      beatnik420
      • June 21, 2020
    • beatnik420
      beatnik420
      • June 21, 2020
    • beatnik420
      beatnik420 ...
      • June 21, 2020
      • MS-1 keys not working properly after last firmware update!
        NicJonesMT Hi BeatNik420.
        If possible could you please open a technical support/service request ticket (Press support at the top and fill in the form), so that we can gather some more information and arrange an inspection if required.

        Thank you!
        • June 24, 2020
  • JeffPorrello
    Contributor - Level 2
    2020-06-21
    I have a love/hate relationship with MusicTribe, particularly Behringer. I own a LOT of Behringer gear, most recently most of the Synthesizer line. While I enjoy Behringer products (mostly because of price to performance ratio), I find Music Tribe to be too ambitious overall. For example the new "Support/Community" website is a mess. It's hard to navigate, slower than molasses, most of the links don't work, there is an exceptional amount of support documentation MISSING, response times can be very long, etc. I could go on, but you get the idea. Another issue (most recently for me with the synths) is the lack of proper User Guides. A quick Start Guide is fine if you just want to pull a product out of a box and try some basics, but not being able to "deep dive" with a synth is a travesty! Not even a signal flow chart?? Regarding the Neutron, I've had two units which have died in the same manner, and what caused their death is shocking. One wouldn't think that doing a proper "Factory Reset" would trash a synth, but that is exactly what happened, TWICE!! I created a ticket the other day for the second unit, and the response asked me to make a YouTube video to send to the programers. How about an RMA number so I can get the unit exchanged?? They couldn't fix the first one, so I'm assuming they'll do the same again. I need a new unit, and don't want to be a YouTube Star! Making a video is fine, but help me with the repair!!! Call me paranoid, but I'm expecting an issue with them verifying the Serial Number of the second Neutron because I only registered the original unit, not the replacement. I don't want to have to go through a big rigamarole getting the second unit repaired/replaced. Scary stuff! As for the company getting too big too fast, I have many thousands of dollars worth of Behringer gear for my small Live Sound Reinforcement company. I'm a technical person, so I read and reread all of the manuals so I know how to get the most out of my gear. There are soooooooo many typos and general errors and contradictions in the various manuals it's not funny. I do NOT understand why things are done in such a rush-rush way. Either there are to few employees to do a proper job, they don't really care, or there is great disorganization (possibly turnover) within the ranks. This could really be an outstanding company if they would only SLOW DOWN, take a breath, and be more attuned to the details. I envision thousands of harried individuals running around at Music Tribe with no one actually being given the time or space to do a proper job. That's my humble opinion.
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    • JeffPorrello
      NicJonesMT Hi Jeff. Firstly let me apologise for the delay in my response. Unfortunately we are having a few system issues which is causing a delayed response. Our teams are looking into this to see if they can get things running smoothly again. I will pass your comments along with relation to the community and general system issues.

      With regard to your support cases, the reason that we ask for videos is so that we can visually and audibly assess your issue. This is extremely helpful as we can see all physical parameters, connections, and other devices used in your system, as well as the behaviour of the device. The reason we ask is because it really helps us with identifying the issue quickly and to come to a resolution. We can also then share these videos with other departments where needed, such as our innovation and development teams or Root Cause Analysis technicians.
      Although you may have experienced this issue with a previous device, we still need information on usage and behaviour of the device to raise the RMA, and a video is the quickest and easiest way to do this (It tends to tick all boxes in one go, rather than backward and forward responses). This is also to prevent your device coming in and No fault being found, which could incur inspection charges for you.
      Alternatively if the issue has already been reported and resolved, we can then swiftly provide you with how to resolve the issue quickly.

      With regard to User Manuals, these have currently been placed under review to investigate new and innovative digital solutions to provide our users with a better experience. As above these are still in development and investigating alternative options, but if you have any general feedback or improvements that we could make to our QSG's or future manuals, I would be more than happy for you to send this over and I will pass it on to the relevant teams.
      I have managed to find your details on our CRM system with your cases, so I will contact you directly so that you have a direct contact to feed this information on to.



      Again I can only genuinely apologise for any inconvenience.
      • June 25, 2020
    • JeffPorrello
      JeffPorrello Hi Nic! I want to thank you very much for the detailed response! You seem like a real standup guy (possibly an American expression) in that you truly care about your customers and your job! I now understand more fully the importance of the videos and will endeavor to do a better job in the future. I've already sent the Neutron in once given the RMA number, but can assure you that in my case, there wasn't a lot to see. There were no physical connections to the unit except headphones. The LFO SHAPE selector knob was pointing at one shape with the dial, but a completely different shape was lit up as far as the LED was concerned and turning the knob did not change shapes. The LFO SPEED was stuck in the slowest position even though you turned the knob, and, as far as the OSC 2 Shape knob, you are able to turn the knob, but the shape itself is stuck (sometimes with one shape LED on, sometimes with two). This happened to me twice now, previously with the original unit. The video would have shown these anomalies, but I don't believe you would have learned anything by me turning the knobs beyond what I just described. I do really appreciate your attitude and help on this matter!!
      • June 26, 2020
    • JeffPorrello
      NicJonesMT Hi Jeff

      I had a quick look on our system and can see that a member of our US team has been sorting you out with the Neutron (Correct me if I'm wrong!).

      You've got my E-mail address so drop me a message if i'm wrong and I'll ask a member of the team to jump on it.
      • June 29, 2020
  • JeffPorrello
    Contributor - Level 2
    2020-06-20
    I have a brand new Odyssey Synth. I'm not new to synthesizers. All notes get stuck on. I cannot find a way to rectify this. I would like to find a solution before exchanging it for a new one. Any ideas? I found an old post during a web search with someone having the same issue along with a solution. Of course when you click on the link it takes you to an old Behringer support page and says "Page Not Found"! Gee, Thanks!! Also, what's up with only QSGs (Quick Start Guides). Why aren't they're any advanced User Guides??? (Same with the MS-1 Synth!!). C'mon Behringer, help us out here!!
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    • JeffPorrello
      JoeRivers96 Hi Jeff - thanks for reaching out! When you say the notes are stuck on, does the pitch change is you trigger different notes, yet the sound is constant? Does it seem that your ADSR envelope is ineffective? If so, it may me your VCA GAIN fader. I'd recommend setting this fairly low, as having this up increases the gain on your unit and causes a 'hold' like behaviour. Let me know if this is not the cause.
      • June 22, 2020
    • JeffPorrello
      JeffPorrello Hi Joe, thanks for trying to help. Yes, pitch changes when a new note is pressed. The ONLY sliders open are VCO 1 (1/2 way), VCF Freq (1/2 way), and VCA Gain (1/2 way). All notes stick regardless of where you position these basic sliders. The synth (as set above) is in its most basic form whatsoever for making any kind of sound, so this should NOT be happening. I don't know enough about MIDI to send an all notes off message or Sysex messages, but do know something’s up here.
      • June 22, 2020
    • JeffPorrello
      JeffPorrello Hi Joe, I can send a video if you like.
      • June 22, 2020
    • JeffPorrello
      JoeRivers96 Hi Jeff, thanks for this. If possible please record a short video displaying the issue and submit a support case using the SUPPORT option so that we can look into this further for you.
      • June 23, 2020
    • JeffPorrello
      JeffPorrello Hi Joe! Pilot Error!! I did not realize there were two VCA sliders. I was using the one named "VCA GAIN" which was keeping any notes played continuing to play. The one immediately below it was the one I should have been using ( VOLTAGE CONTROLLED AMPLIFIER) all along, so my fault!!!
      • June 26, 2020
      • Odyssey Synth Notes Stuck On
        ErwinS Just encountered the same problem, until I found the same solution with the "VCA Gain" slider. You are not the only one!
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        • November 16, 2021
  • KipChatterson
    Contributor - Level 2
    2020-06-20
    I recently purchased a CAT. I am used to finding a midi compatibility chart with any synth. What messages does the CAT respond to? I know it receives notes from a midi keyboard, what else? Where can I find this information? Thanks.
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    • KipChatterson
      JoeRivers96 Hi Kip - the CAT responds to MIDI note information only. All other communication is done via Sysex, which is also captured via the SynthTool. The latest version of this can be found on the link below:

      https://www.behringer.com/product.html;jsessionid=DFF9F5710C9963951B4ADDDEAE2E1172?modelCode=P0DNE
      • June 24, 2020
      • What midi does the Cat respond to?
        KipChatterson So is there a midi implementation chart somewhere? You said above, note only. Can we send it pitch bend? What other controls are available via sysex? I have a bcr2000 that can send sysex, would like to use it with the cat. Thanks.
        • June 24, 2020
  • JasonB81
    Triber
    2020-06-19
    Hey everyone! Welcome to Community 2.0! My name is Jason and I'm a Musical Instrument Specialist on the U.S. Customer Quality Support team. Please Let Me Know How I can Help!
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    • JasonB81
      JeffPorrello Hi Jason. Please see my post on Odyssey notes getting stuck on. I need help with this issue!
      • June 20, 2020
    • JasonB81
      trident yes can you help me get my pro1 in tune ? is there any docs or ? to calibrate them oscs A and B any bit of info would be so welcomed.
      • November 15, 2021
  • fcotela
    Newcomer - Level 2
    2020-06-19
    Seems like the 121 130 140 150 173 Modules are out, and I have these Any word on the rest of them, especially the Oscillator are scheduled for release?
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  • JoeRivers96
    Triber Contributor
    2020-06-16
    Hello and welcome to Music Tribe Community 2.0. My name is Joe and I am a Customer Quality Support Specialist here at Music Tribe, dealing particularly with our range of analogue synthesizers. Please do not hesitate to reach out to me should you require any assistance with your products, i will be more than happy to help.
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    • JoeRivers96
      JeffPorrello Hi Joe. Please see my post about Odyssey notes getting stuck on. Help!!!
      • June 20, 2020
    • JoeRivers96
      SinanKiy Hi Joe, hope you can answer my question. I have a problem with my new Mac mini M1 processer. I downloade the newest software for the Twin Impact, and can not find it in my audio preferences. Do you know why? Regards Sinan
      • January 15, 2021
  • hackingerror404
    Newcomer - Level 1
    2020-06-16
    Hello, I have tried multiple times to try and submit a Care Ticket describing a defect I have with my newly purchased Deepmind 12 synthesizer, but each time, the request failed and the website claimed that my Customer Tribe section "This field is required" needed to be completed, despite the fact that I had already put the Musician tribe in that slot. I tried even adding all possible Tribes, and this wouldn't go away and let me submit the ticket, so here we are. My Deepmind 12 was used, but refurbished by Music Tribe. Whenever I plug in my headphones to the synth, sound only comes out of my left ear. The right ear is completely silent, but the left ear plays in mono. This exact same problem occurred with a previous refurbished Deepmind I recently bought before returning. What is the problem here? I've tried looking everywhere, but no one else seems to have this issue. I thought it might have been a setting I missed, but I couldn't find anything in the menus. The only real thing I can come up with is the image I provided: the adapter I use for the headphone jack so I can utilize traditional 3.5mm headphones instead of the larger size built into the synth. I thought this was the problem, but this same adapter works flawlessly with my Yamaha MOXF8 workstation, so I don't think this is it. Can anybody help me with this?
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    • hackingerror404
      DaveMorrison Have you tried different headphones or adapters? Sometimes these things can be manufactured with slightly different tolerances and will work in one device and fail on another. Pull the jack out slightly as you play and see if the connection gets better.
      • June 16, 2020
    • hackingerror404
      AlexLane Hi hackingerror404, I have reported this issue to the web guys and they are looking into it now. Apologies for the inconvenience, I will see if one of the care team can help you here.

      Certainly worth trying another headphone / adaptor in the mean time to rule that out as Dave mentioned.
      • June 16, 2020
      • Care Ticket Won't Submit; Deepmind 12 Headphones Output Only in Left Ear
        AlexLane May actually be worth trying different headphones with the same adaptor too, problem could potentially be inside the adaptor (connection between mini jack and 1/4 inch jack)
        • June 16, 2020
    • hackingerror404
      RonaldFigura Are your headphones TRS. If they are designed for a phone they could be TRRS which might cause an issue.
      • October 10, 2020
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