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  • New
    kiddz3
    Newcomer - Level 1
    2021-12-02
    No Output (Vocal or Guitar) Voicelive 3 | Vocal Effects

    Hello to all,

     

    My Voicelive 3 was once functioning but for some reason now I do not get output.  All cables are verified functioning and hooked up per the manual on dual mono. Also have input on the level meters but no output to the mixing board. I tried a factory reset but no luck. 

     

    Thanks for your feedback! 

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    • kiddz3
      Nigel67 Hi kiddz3. If you have done a factory reset without success, then the unit is probably faulty and in need of repair. I would advise submitting a ticket to the Technical Team who may be able to advise further and also help with getting your unit repaired. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • December 4, 2021
  • New
    Landonwall1
    Newcomer - Level 1
    2021-11-18
    Tchelicon voicelive 3 extreme glitches lights go off loses function | Vocal Effects

    In the middle or my show, my harmonizer lighted rings go off and the buttons don't work unless I  turn it off and back on. It happens repeatedly. 

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      Oldest
    • Landonwall1
      Dale_M We would advise performing a firmware refresh and see if the condition clears, if you are still having problems after this go to the support tab and raise a Technical ticket.
      • November 19, 2021
  • New
    MarkBeauregard
    Newcomer - Level 1
    2021-09-07
    TC Helicon mic mechanic 2 | Vocal Effects

    I've been searching for hours to see if I can use a "mic mechanic 2" with my mission engineering power supply but with no real answers, it has (two 500 mA outputs) & (six 300 mA outputs). I know the appropriate TC charger delivers 670 mA but exactly how critical is this?

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    • MarkBeauregard
      WilliamR Hello Mark, It is important to run the mic mechanic 2 with at least 670mA. Any less won't damage it, but I cannot guarantee stable operation @ 500mA.
      • September 7, 2021
  • New
    NickPallisgaard
    Newcomer - Level 1
    2021-07-09
    powerplug | Speakers and Monitors

    I need a new powerplug for my voice solo fx150 it seems impossible to find. It should have 42,5 vdc 1.5 a.

     

    can anyone help

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      Oldest
    • NickPallisgaard
      DavidKnighton Hello NickPallisgaard,
      For spare parts, please submit a SUPPORT ticket using the tab at the top of the page. I'll also send you a DM with some info.
      • July 9, 2021
  • New
    sunshinesoul
    Newcomer - Level 1
    2021-07-07
    Ditto X4 doesn’t play beginning of loops | Speakers and Monitors

    Hi, my Ditto X4 doesn't play the beginning of the loops (like the first bar or two).

    My setup is a Korg Minilogue into the Ditto X4 into an amp. Any ideas on why that is and how to fix this are appreciated. Thanks!

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      Oldest
    • sunshinesoul
      WilliamR Hello, William from musictribe here.


      Usually, issues like this can be fixed by reinstalling the firmware.
      Firmware Update Procedure.
      The procedure requires a PC with a standard USB Interface and the specified DC power supply.

      https://www.tcelectronic.com/Categories/Tcelectronic/Guitar/Stompboxes/DITTO-X4-LOOPER/p/P0DE9/Downloads#googtrans(en|en)

      Do following steps before you start the firmware update application on your PC:
      1. Unplug all cables from the pedal.
      2. Connect the pedal to a PC with the USB cable.
      3. Press and hold the LOOP1 footswitch on the pedal.
      4. Insert the DC power supply plug.
      5. When the LOOP1 footswitch LED turns from Orange to Off, release the footswitch.
      6. When all four LEDs turn green the pedal is ready to be connected via USB.

      Now your PC will recognize the pedal which is ready to receive a new firmware:
      7. Launch the firmware update application.
      8. (STEP1) Select the pedal in the combo box (see note).
      9. (STEP2) Press the update button when it turns green.
      10. Wait for the progress bar to reach 100% and for the pedal to automatically restart.

      Note: You should select 'USB Audio Device', if you use Windows XP.


      Trouble Shooting:
      - Please quit any MIDI related application on your PC.
      • July 7, 2021
  • New
    MarkGamache
    Contributor - Level 2
    2021-06-22
    Voice Live 3 Alternatvie | Vocal Effects

    I like my VL3. but the size is a bit much for my pedalboard (I don't use the guitar effects). Is there another unit that has simular vocal effects, but is smaller? I like the 4 voice doubling and multi-voice harmonies. 

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  • New
    RobF109
    Newcomer - Level 1
    2021-06-21
    TC Helicon Perform-V Not Beaming | Vocal Effects

    I have recently perchased a TC Helicon Perform-V and am unable to beam effects from the app.

    I have tried it so many times, with different devices and only managed to get it to work once but never again.

    I have now downloaded the voice support app for mac and am able to import effects to the unit via usb although voice support doesn't have as many preset options as the perform-v app does.

    Is there a way to get the beaming to work or can I get access to the full range of presets via a usb?

    Is this a common issue with this product or should I send it back for a replacement which works with beaming effects?

    Thanks

     

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    • 4 Replies
      Oldest
    • RobF109
      ChrisEdwards1 Hi RobF109, in most cases beaming will fail due to distortion being added to the signal. If you have not yet done so we would recommend trying the beaming process with the phone's volume at around 60 - 80% full, at 100% it is likely to add distortion.
      If you are also using an iPhone 7 or above please also experiment with the positioning of the phone, generally beaming works best when the speaker at the top of the phone is used rather than the bottom one.

      If you are still experiencing issues after this I would recommend submitting a technical support ticket so we may gain a better understanding of your setup. To do this please go to support at the top of the page, scroll down to technical support and fill in the form.
      • June 21, 2021
    • RobF109
      RobF109

      Hi Chris. Thank you for your reply. I have tried it and it's still not working so I will submit a technical support ticket. Many thanks for your help. Rob.
      • June 23, 2021
    • RobF109
      neilpaolo I'm experiencing a similar issue - this time on an iPhone 12. I had an old iPhone 7 Plus and the beaming works perfectly.
      • October 14, 2021
    • RobF109
      Yarddogmbw75

      I am having the same problem. Samsung 21 ultra. Just got my replacement and it still does not work.

      • December 23, 2021
  • New
    Jeffmac555
    Newcomer - Level 1
    2021-03-17
    Ditto mic looper | Vocal Effects

    Hello . My mic looper is buzzing a lot when using a condenser mic. When using a dynamic mic it's great . Any advice ? Thank you 

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  • New
    MattDavis
    Newcomer - Level 1
    2021-01-30
    Voicelive 3 Extreme - vocal crackling | Vocal Effects

    My wife and I are career working musicians. I bought her a VLX3 for Christmas and there is intermittent bad crackling when she kicks on the harmonizer. Have dialed the gain back from 25 to 15 and still happening. I think we turned on the clip killer but it isn't clipping. She's using a Super 55 and the dynamic mic setting. Any advice? 

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    • 1 Replies
      Oldest
    • MattDavis
      john0121 Hi Matt, I would recommend to fill out the Tech Support form via the Support button at the top of the page. One of the team can go through some settings and troubleshooting with you and help get this resolved. Thanks
      • February 1, 2021
  • New
    JanFranzen
    Contributor - Level 2
    2021-01-29
    Voicelive 3 vocal audio glitches | Vocal Effects

    Hi Peeps,

     

    I've got a vocal preset on my Voicelive 3 with a few effects: bright plate reverb, harmony high&higher, double and european choir. And the sound coming out has got glitches here and there. Does anybody know what this is and how to get it fixed?

     

    Thanks in advance!

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    • 1 Replies
      Oldest
    • JanFranzen
      PedroRodrigues Hi, JanFranzen I would suggest to confirm if your unit is running the latest firmware update, please use VOICESUPPORT 2 to perform the update. Please also confirm your connection and the respective cable and consider that the unit must be connected directly to your computer via USB 2.0 port. Please also consider that the sample rate for any imported files for this unit i must be 16 bit 48KHZ.
      • February 2, 2021
      • Voicelive 3 vocal audio glitches
        JanFranzen Hi Pedro, thanks for your reply. Latest firmware is installed and my voicelive is connected with XLR cable to my audio interface. So all of the above is not the problem. I think maybe the amount of effects is just too much for the thing. Which would be weird, cause it is made to produce many effects at the same time.
        • February 2, 2021
      • Voicelive 3 vocal audio glitches
        PetGerbil Have you got the "compressor" on ? Try turning it off...Also try turning the "Gate" off.
        • 1
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        • February 2, 2021
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