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  • New
    Contributor - Level 2

    Hi. What's the latest firmware and how can I update if necessary?


    Is the switch 6 compatible with the Voicelive Play?



    0 8
    • RolandFantom
      kiskadar69 I do not know the latest firmware version of VoiceLive Play (blue). You can upgrade with VoiceSupport 2:

      1. VoiceLive Play (=blue): not compatible with Switch-6.
      2. VoiceLive Play GTX (=white): not compatible with Switch-6.
      3. Play Acoustic (=black): compatible with Switch-6 (if you cannot select Switch-6 in the menu, a firmware update is required).
      4. Play Electric (=grey): compatible with Switch-6 (if you cannot select Switch-6 in the menu, a firmware update is required).
      • Wed at 10:31 AM
  • New
    Newcomer - Level 1

    I found a similar thread on your website, but when I went to the link of the solution it said the information was no longer available.  I have a voicelive touch 2 and have the blue screen of death.  When I connect it to VoiceSupport 2, it says it's already connected to another device.  I'm somewhat computer savy, but not enough to know how to execute files from internet onto the VoiceSupport 2 software.  Can you provide a step by step solution for this blue screen of death?

    0 4
  • New
    Newcomer - Level 1

    I turn it on and the guitar works but no vocal sound. Tried to see if a firmware update would work but I can download the update but i wont open to install.... frustrating. 

    0 2
    • Ehoard
      ChrisEdwards1 Hi Ehoard, firmware updates for the Harmony-G XT are done via the Voicesupport 2 application. Is this the software you are using and are you using it on a MAC?

      If so and you are recieving a message regarding the app being from an unidentified developer please run through the below instructions:

      1. Open System Preferences.
      2. Go to the Security & Privacy tab.
      3. Click on the lock and enter your password so you can make changes.
      4. Change the setting for ‘Allow apps downloaded from’ to ‘App Store and identified developers’ from just App Store.
      • Nov 27
  • New
    Contributor - Level 2

    I cannot find one of these anywhere - and I have a need for a battery operated vocal pedal.

    Does anyone know if they have been discontinued or a victim of parts supply?


    0 3
    • DennisMilsom
      ChrisEdwards1 Hi DennisMilsom, the Mic Mechanic 2 has not been discontinued and is still available from any of our Super Partners. Please contact your local Super Partner directly for further advise on when they are next expecting stock.

      The link below will redirect you to a list of our global Super Partners, please use the drop down menu to select your region:
      • Nov 27
  • New
    Newcomer - Level 1

    Hi guys! Could anyone tell me if the PC software for the TC-Helicon Voicelive Play would also run on Linux?

    I'm about to update my laptop's OS and would like to try Linux, but I'm afraid that the software may not run or work properly; does anyone know? 

    Thanks in advance for your help.

    0 6
  • New
    Newcomer - Level 1


    I have a C1, but it doesn't appear to be working. Got the mic going to Mic and the out to a PA. Whilst my voice is going through, the led in the top right isn't coming on to indicate a received signal. None of the dials are having an effect on my voice, and there is a lot of noise in the signal. Have updated to the latest firmware and have tried various XLRs. What am I missing?



    0 1
    • thedrewster1
      ChrisEdwards1 Hi thedrewster, if you are powering the C1 with a third-party power supply could you please just check the specifications match correctly? The required power supply for the C1 should be 12V DC 400mA with a centre negative polarity.
      Even if one of these do not match it could cause the C1 to operate/function incorrectly.

      You not you have also tried a different XLR Cable but if you have not yet done so could you please try a different microphone or test this directly with the PA to ensure the mic is not faulty?

      If upon doing the above the issue remains could you please go to the "Support" tab at the top of the page and submit a Customer Support ticket for further assistance.
      • Nov 23
  • New
    Newcomer - Level 2

    What could it be?  

    0 3
    • Doorslams
      NicJonesMT Hi Doorslams.
      Can you please click support at the top of the page submit a technical support ticket.
      • Nov 25
  • New
    Newcomer - Level 1


    Yesterday I tried to update the firmware of my Voicelive Play using VoiceSupport2 but halfway through the process it failed. Now the device won't boot, the screen is blue and nothing else is showing.

    The first thing I've tried is to use VoiceSupport again to update the firmware again. But I always get the message "VoiceLive is being used by another application." I have tried on several computers, 2 PCs and a Mac but the message is always the same. I have also tried booting windows in safe mode but no luck.

    The next thing I did was search the forums and found that some people had flashed the firmware using MIDI-OX instead of the application provided by TC-HELICON. I verified that VoiceSupport2 had downloaded the following files to windows AppData:
    VoiceLive Play 1.3.00 Build65.syx
    VoiceLive Play 1.4.00 Build70.syx
    So I tried to copy them with MIDI-OX. During the progress, the VoiceLive seems to do something because all the lights are flashing, but when the unit is finished it's still the same, with the blue screen.

    Please can someone help me? I want my Voicelive back :(

    Thank you very much in advance!

    0 9
    • jmcubo
      PedroRodrigues Hi jmcubo, thank you for your post, in this case you must perform the VoiceLivePlay RECOVERY SYSEX process following the guidance and tools I have uploaded for you. Please follow every steps described to guarantee this process is successful. Thank you
      • Nov 16
    • jmcubo

      I haven't been able to solve the problem yet, could you help me please?

      • Nov 21
      • TC-HELICON Voicelive Play Blue Screen
        PedroRodrigues Hi jmcubo, thank you for your reply, if you have followed the guidance present on the link above and you still face the same issue originally described, this might indicate that your VoiceLivePlay is not operating as it should and should be inspected to access what is causing this behaviour. To request assistance for your unit please follow the link below: I hope this helps. Thank you
        • 1
        • ·
        • Mon at 12:49 AM
  • New
    Newcomer - Level 1

    Hello, I have bought a 

    TC-HELIKON VOICELIVE Touch 2 but I cannot find the songs that are in it (sorry for the english but I speak french)

    Can anyboby help me ?

    Thx, Vito

    0 7
  • New
    Newcomer - Level 1

    My new Play Acoustic just arrived.

    Plugged it in, and plugged in a Rode NT-1 mic and acoustic-electric guitar.

    The Voice output is beautiful.

    Guitar sounds horrible... like a rumbling, broken speaker, plus some kind of sci-fi phaser sound going on (with and without the guitar being plugged-in).

    Part of the problem seems to be the actual guitar sound from the acoustic guitar is picked up by the microphone and it is freaking out.

    What do I need to do?

    I'm ready to send it back to Amazon.

    0 3
    • dbrienza
      PedroRodrigues Hi dbrienza, thank you for your post, to be possible to assist you on this matter with more tools I wold suggest to submit an assistance request directly to our Tech Support Team by following the link below: Thank you
      • Nov 16
    • dbrienza

      I was hoping for advice. I can't be the only one with this problem.

      • Nov 16
      • HELP! Brand New - TC-Helicon Play Acoustic - Guitar is garbled!
        PedroRodrigues Hi dbrienza thank you for your reply, have you tried to set up the Output parameters for your Play Acoustic as you see below.

        The unit offers several parameters that you can set up on the output stage such as:

        1)-The Vocal/Guitar (DI) setting, with this setting, vocal and Aux signals are sent over one XLR connector, and guitar signals over the other XLR.

        2)- With the Stereo setting, a stereo mix of Vocal, Guitar and Aux signals is sent over both XLR outputs

        3)-With the Mono Setting all effected vocal and guitar sounds are sent via the left XLR output.
        Dry vocals, with Tone and pitch correction, if you have set the Pitch Cor Amt parameter on the Input page to a value other than zero, are sent via the right XLR output.

        The unit also offers on the outputs stage tools such as the Vocal cancelation function and the Lead Mute parameter.
        The first tool that attempts to remove the vocals from a piece of music while the second tool mutes the lead vocal and only output the processed signals.

        1)- With the Off setting/ On setting
        When it’s on “Off set mode” no processing is performed on the Aux input signal.
        When it’s on “On setting mode”, Play Acoustic will attempt to remove lead vocals from a piece of music.
        This will create “Karaoke” style music for you to sing along to, including key information for harmony generation.

        2)- With the Off setting/ On setting
        When the Lead Mute parameter has the “Off setting” activated Lead Vocals are routed to the main mix.
        When the Lead Mute parameter has the “On setting” activated Lead vocals are removed from the main mix.

        I hope this clarifies the options you have available to configure your unit and how you must set it up to reflect your creative intentions.
        For a more in-depth information on how to set up your unit please follow the link below to access the full guide and all the resources available for your PLAY ACOUSTIC.

        Thank you
        • Mon at 12:59 AM
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