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206,980 members
78,994 posts
  • New
    Diamonds
    Newcomer - Level 1
    2021-01-16

    Hello, Newbie to this product and site. Before all of you experienced professionals roll your eyes at lack of knowledge. ? Could someone please point me in the right direction? I watch the 3 part youtube video but they mostly go over what the product does not really how to find specific effects or how to select them. I'm looking to...

    1) set up the unit in a quick simple way, just myself as the singer with a bit of pitch control (not alot of it) and set my personal effects like reverb for example. Also set up the chorus with maybe 2 or 3 backup vocals. Then store this setting for everytime I turn it on.

    2) receive any tips or suggestions to download the firmware for specific songs and or singers. Should I do this on my laptop or is it possible to download a "Music tribe app"  that will hold this specific information?

    On the unit itself I'm a bit confused as far as the what button I use to select. Like I said.. I'm really sorry for my lack of knowledge with this. If anyone could help I would be so greatful. ?

    read more...
    0 0
  • New
    M1977
    Newcomer - Level 1
    2021-01-15

    I have a new Voicetone C-1 that I've used about 5 times. When I plug the unit in for power, my input level LED does not light up and I am not getting any sound through the unit. Any idea as to what may be happening. If I need to send it in for a repair, then where do I send and how, etc.  Thx   M1977

    read more...
    0 1
    • M1977
      ChrisEdwards1 Hi M1977, would it be possible to provide some more information on the microphone being used with the pedal, is this a condenser, dynamic, or one with the Mic Control function?

      Have you swapped out all cables and tried a different power source?
      If you are using a Mic with the Mic Control function please ensure the Guitar GND LIFT switch on the left side of the product is not engaged
      • Thu at 11:46 PM
  • New
    RandyMorgan
    Newcomer - Level 1
    2021-01-14

    First of all what a god aufull experiance simply to try to locate a part - company should be ashamed of itself.

     

    So I assume I am communicating with a user group rather than the company here ... so does anyone have a line of this part?

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    0 4
    • RandyMorgan
      PedroRodrigues Hi Randy, I'm sorry for this experience but please allow me to clarify that any spare parts requests and information is exclusively supplied to partners that are effectively certified to perform repairs. In cases where the customer clearly takes the option of doing the intervention himself incurring on the loss of any warranty cover his unit still has the customer must contact the Spare Parts department directly and request information on the Spare Part required by following the link below:https://community.musictribe.com/pages/create-new-ticket?type=spare%20parts&brand=TCElectronic Thank you
      • Fri at 12:34 AM
  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13

    Is there any way to hook up a rechargeable battery to power the voice live play acoustic. If so, what make and model do you recommend?

    0 12
    • KerryKnuth
      NicJonesMT Hi Kerry.
      As we do not produce portable power solutions we cannot recommend a specific one. All I would say is to look on user forums to see what other users are using as they may be able to advise you further.
      • Thu at 4:08 AM
    • KerryKnuth
      MartyCansler Hi Kerry, I have been using this for years. You need at least a 10,000 mAh power bank (20,000 would be better for longer battery life), a usb 5v to 12v converter cable and a reverse polarity cable. You can find it all on Amazon. Never had a problem and I have been using this for about three years.
      • Thu at 5:49 PM
  • New
    gawa4699
    Newcomer - Level 1
    2021-01-13

    I've had a lot of trouble to login I purchased a item on trying to use it no sound will come out of it buttons on machine do not work i bought the item back in October 2020 but do to illness and Christmas I could not get Intouch with anyone to rectify the matter can you help

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    0 11
    • gawa4699
      Nigel67 Hi, I am sorry about the login issues you are experiencing. Can you tell me the issue that you are having trying to login in and submit a ticket and I will get our web Team to look into it. If you are trying to login from the Home page, then this may be the issue as this login is for our partners only. You have to be in the Community page to log in. Can you tell me the error message that you are receiving. Many thanks
      • Wed at 10:34 PM
      • Repair
        gawa4699 I’m logged in how do I get my item replaced
        • Thu at 1:17 AM
      • Repair
        Nigel67 Once you have logged in to Community, please go to the Support Tab at the top of the page and click on it. In the new page that opens, scroll down to the Service Tab. Click on this and fill out the ticket. One of my colleagues will then reply to you. Many thanks
        • Thu at 5:25 AM
      • Repair
        gawa4699 I’ve put a ticket in thanks
        • 1
        • ·
        • Thu at 7:41 AM
    • gawa4699
      gawa4699 How long does this process normally take
      • Thu at 2:05 PM
    • gawa4699
      gawa4699 What is my case number not sure what is taking so long
      • Thu at 11:18 PM
      • Repair
        Nigel67 Your case number is CAS-410455-V7W5H7 and you replied to it at 8.56 this morning. I am sure my colleague will reply again shortly.
        • Fri at 1:46 AM
  • New
    jim1425
    Newcomer - Level 1
    2021-01-12

    HI IM NEW HERE, IM PLANNING TO PURCHASE A TC HELICON PERFORM V OR A PERFORM VK..JUST WANT TO KNOW IF BOTH DETECT PROPER KEY VIA AUX INPUTS OR ANY FROM ITS INPUTS ON BOARD TO DETECT OR GUESS THE RIGHT KEY IN ORDER TO USE THE HARMONY EFFECTS....I DONT PLAY GUITAR OR KEYBOARD ..JUST LOVE TO SING AND RECORD VIA MINUS ONE OR BACKTRACKS(KARAOKE)

    THANKS COMMUNITY FOR ANY HELP OR REPLY.

    JIM

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    0 2
    • jim1425
      ChrisEdwards1 Hi jim1425, both the Perform V and VK can detect keys via a backing track via Aux or with the use of the Roomsense feature. The Roomsense feature will use in the built-in Microphone on the unit to listen for chords in the room from a guitar or piano and try to figure out key and scale from that.

      The Perform VK is also capable of doing this with a Keyboard connected.
      • Wed at 12:19 AM
      • HARMONY KEY DETECTION BY AUX OR MIC
        jim1425 Thank you for such a pleasant reply.....more power to you and God bless you too..
        • 1
        • ·
        • Wed at 12:53 AM
  • New
    JoseRGonzalez
    Newcomer - Level 1
    2021-01-12

    Hello... is there a way to pan my vocals to the right channel (output to mixer) only so I can monitor the left channel (output to monitor) without hearing my vocals?

    Im using back tracks and hear my vocals in the ear monitor louder than the click track (left channel).

    Cheers,

     

    JG

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    0 8
    • JoseRGonzalez
      PedroRodrigues Hi JoseRGonzalez to be possible to reply in more detail please state what unit what you are referring to. Nevertheless generally on TC HELICON units that will not be possible but please confirm the unit you are referring to so I can provide the options available. Thank you
      • Tue at 1:02 AM
      • Vocal Output Panning (L/R)
        JoseRGonzalez VL3X. Sorry about that. I am using background tracks and need to monitor the left channel with in-ears, but my voice also comes out on the left channel and doesnt let me hear the click track. Thanks!
        • 1
        • ·
        • Tue at 9:24 AM
      • Vocal Output Panning (L/R)
        PedroRodrigues Hi Jose, please be aware that the metronome is always on, even when it's not. It's constantly ticking away in the background, so even when you have the metronome set to Off, it's still going internally to calculate things like delay.
        You can go into the Mix menu and customize the headphone output - it's possible to make this just the metronome output by turning everything else down. You can change the metronome's tempo, but it must be done manually, either by going into the looper's Met menu, or you can button map an effect switch to Tap Tempo and dedicate one of your effect footswitches (either guitar, vocal, or both) to metronome tempo. Either way, when you go to tap in a tempo a window will pop up showing the current tempo, and you can use the preset up and down footswitches to edit the tempo 1 bpm at a time (or just tap it in). All the individual levels are adjustable as well, you have control over a Main Mix, Headphone Mix, Effects Mix, and Loop Mix.
        If I understand your situation, you want to be able to stop the loops and have silence for an indeterminate amount of time, then be able to stomp the loops back on and have the 1 beat of the metronome right when you press the footswitch. Unfortunately, I don't think this will be possible with the inclusion of the metronome through the main outs.
        It is possible to isolate the metronome to the headphone out jack via the Mix menu, so you'd be able to hear it. This would be a substitute for you looking down at the flashing metronome light when singing.
        • Wed at 12:34 AM
      • Vocal Output Panning (L/R)
        JoseRGonzalez Hi Pedro... I dont use the metronome. I create my own backing tracks and import them into the voicelive3 extreme. The backing tracks I make have the music I want people to hear in the right channel. The left channel has a click and some cues to help me during the song. When I play the track in the VL3x, the right channel comes out my PA, and the left channel goes into my ear monitor. The background track works great, but my voice comes out of the VL3x out both channels, so because of my voice coming out of the left channel also, I cant hear well what I have in the track. If I lower the microphone levels, it would lower the volume on both channels so then the vocals would be too low on the mix. What I did last gig was to just connect my microphone directly to the PA so I didnt have to hear myself on the track, thus leaving the VL3x used as a track player.

        One way I tought of fixing this is to recreate all of my backing tracks so that the left channel is higher volume than the right. Thats gona take a long time.
        • Wed at 11:28 PM
  • New
    MartyCansler
    Contributor - Level 2
    2021-01-12

    I just purchased a Perform VG and tried to attach it to my mic stand.  I think it must only fit  the upper portion of the mic stand, but this still seems to be too large.  Mine, and most I have found are 5/8" diameter.  I have an older one that has an upper tube of 1/2".  This seems to fit well.  

    So which size should it best fit?  Will I break this if I try to attach it to the 5/8" tube?  

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    0 5
    • MartyCansler
      PedroRodrigues Hi, MartyCansler I would suggest to use a mic stand with 3/8" diameter to use with the Perform VG
      • Tue at 1:10 AM
    • MartyCansler
      MartyCansler Thank you for your reply. Do you know who makes a mic stand with this size?
      • Tue at 2:01 PM
      • Mic Stand Mount size for Perform VG
        PedroRodrigues Hi Marty I'm sure you will find a few solution on Thomann
        • Wed at 12:32 AM
    • MartyCansler
      MartyCansler Thank you Pedro. Just does not seem common to find this 3/8” diameter and no one list these specifications online.
      • 10 hours ago
  • New
    Daglow
    Newcomer - Level 1
    2021-01-10

    I have a voicelive 2, but when I plug my midi keyboard controller in it nothing happens.  I have turned on the midi function and held the 2 switches down to recognize the channel.  Still nothing happens.  I have used the software and it sees my keyboard but there is an x at the bottom and unlit.  

    I am hoping I am doing something wrong and the midi portion is not broken!

    read more...
    0 8
    • Daglow
      PedroRodrigues Hi, Daniel Daglow, please, connect a MIDI cable between your keyboard’s MIDI out and VoiceLive 2’s MIDI IN. Play a note on your keyboard and check VoiceLive 2’s display to see if the MIDI indicator lights. If it doesn’t, set the MIDI transmit channel of your keyboard to 1,VoiceLive 2’s default or perform the following quick MIDI receive channel procedure.
      Hold the PRESET up and SHORTCUT footswitches briefly to enter MIDI Setup.
      Press any note on your keyboard. This will automatically configure VoiceLive 2’s
      MIDI receive channel to match your keyboard’s.
      Tap the SHORTCUT footswitch to exit.
      You should now see the word MIDI flash in the main display when you play your keyboard.
      You can also set MIDI channel manually in the MIDItab of the SETUP menu.
      MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF.
      This will enable the MIDIIN. Alternatively, you may also remove the USB cable to access MIDIIN.
      When you want to restore computer control of VoiceLive 2 over USB, or you want to access the VoiceSupport application’s features, you can turn the USBCONTROL parameter back to On.
      In the Mac and Windows operating systems, you can select VoiceLive 2’s audio device in your workstation program by name.
      In some Windows DAW apps, however, the name of the audio device may be “USB Audio Device”. USB And MIDI Control To use VoiceLive 2’s MIDI IN jack for harmony, preset change or realtime control while USB is connected, enter the I/O tab in the SETUP menu and set USB CONTROL to OFF.
      USB audio will function normally, but MIDI will only be accepted by VoiceLive 2’s through its MIDI IN port. To re-enable VoiceSupport’s features and reception of MIDI from your DAW, turn USB CONTROL to ON.
      To access VoiceSupport please follow the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank" title="" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP
      • Mon at 12:29 AM
    • Daglow
      Daglow WoW! "MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF." That fixed the problem and some dust! Big thanx!
      • Mon at 12:58 PM
  • New
    Mcarafa
    Newcomer - Level 1
    2021-01-09

    I am looking for a button for TC Helicon Voice works Rackmount unit.   Are there any places purchase those or a website?

    Any help would be appreciated thank you

    0 3
    • Mcarafa
      RexBeckett Hi Mike, I would try opening a Care ticket for this.

      At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jan 9
    • Mcarafa
      Mcarafa Will do. Thanks!
      • Jan 9
    • Mcarafa
      Mcarafa will do. Thanks! Mike
      • Jan 9
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