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177,812 posts
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-22

    This ia a follow up to a first glitch question. I have included a screenshot of the issue. My VL3X is running the most up to date firmware 2.2.00 366. Out of nowhere I can no longer import backtracks. Using same formatted usb drive I've always used. I've made sure there is space left on the unit to import tracks. I performed a factory reset and reloaded my presets and even tried importing a backtrack immediately after factory reset and before reloading my saves. I am still getting a frozen screen where the top portion shows half of the IMPORTING TRACKS message while the rest of the screen is showing the track list. I have around 45 standard length songs loaded onto the unit and can import no more. Am I screwed? Any help would be greatly appreciated. An expensive unit to suddenly lose this crucial feature and I'm exceedingly frustrated after hours of research to no avail. Many thanks.

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    0 13
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-22

    First glitch with my unit as I went to import 2 new backtracks and the top portion of the screen displayed half of the IMPORTING BACKTRACKS message while the rest of the screen was still displaying the backtrack listing menu. I waited to see if it would clear and start importing but no. I then powered down and restarted and tried again but got the same thing. Lastly I thought maybe I exceeded the track limit and deleted some extras that were old and unused, tried again and got the same thing. Anyone else experience this? any suggested fixes. In researching the only suggestion I found for freezes was a factory reset. Is this my only option,and if I do that can I reload my saved presets from voicesupport 2? Finally, could this be firmware? The last time I connected my unit 2 days ago I got no message stating update was required. Does an update message pop up automatically once my unit is recognized? I realize that's kind of three seperate questions so hopefully this message makes sense. I just want to know why my LED screen is displaying weird when attempting to load backtracks and why the backtracks are not loading. Thanks everyone.

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    0 5
  • New
    sadieh
    Newcomer - Level 1
    2022-04-21

    I have the TC Helicon Ditto Mic Looper and the TC Helicon Duplicator pedal for vocals. Is there a way I can connect them and use both of them at the same time? 

    Thanks!

    0 14
    • sadieh
      PedroRodrigues Hi sadieh, thank you for your post, you can set up multiple TC HELICON pedals to allow the signal to flow through all the pedals on that chain, and the the TC Helicon Ditto Mic Looper and the TC Helicon Duplicator are not an exception. Please check the image below where you see a set up using the TC Helicon Ditto Mic Looper with a TC Helicon Harmony Singer, use the image below as a template and replace the TC Helicon Harmony Singer for the TC Helicon Duplicator and you will be good to go. Thank you
      • Apr 23
  • New
    danielburke19
    Newcomer - Level 1
    2022-04-20

    Hey there, is it possible to transfer presets in between a Voicelive Play and Play Acoustic voice processor, using Voice Support?

     

    Any support here would be appreciated!

    Daniel

    0 13
    • danielburke19
      PedroRodrigues Hi danielburke19, thank you for your post, please ponder that the vocal FX on these two units are the identical, but you will see some different presets available on the Play Acoustic due to the guitar Input. The VOICESUPPORT 2 is purely a presets management and firmware update software that will load presets dedicated to each unit reflecting the unit’s features. Thank you
      • Apr 20
  • New
    LEOGATO7
    Newcomer - Level 1
    2022-04-19

    WHEN PLAYING THE GUITAR IT GENERATES THE SOUND OF THE CHORD... BUT THIS SOUND IS SUDDENLY LOST AND SILENCES. I HAVE TRIED TO MODIFY SOME GUITAR EFFECT PARAMETER, IN SET UP I HAVE TRIED TO MODIFY SOMETHING AND I DO NOT GET RESULTS. ALSO, MY ACOUSTIC GUITAR HAS A FISHMAN BRAND PICKUP ATTACHED NEAR THE NECK, I HAVE CONNECTED THE GUITAR DIRECTLY TO THE FENDER TWIN BRAND AMP AND IT SOUNDS GOOD WITHOUT ANY PROBLEMS. PLEASE I NEED TO KNOW WHAT IS HAPPENING, I HAVE READ THE MANUAL COMPLETELY AND I CAN'T FIND THIS POSSIBLE CAUSE OF THE PROBLEM. TO FINALIZE, I BOUGHT THIS PEDAL VIA THOMMAN.COM AND IT ARRIVED AT MY HOUSE IN MEXICO WITHOUT ANY PACKING OR HAMMER PROBLEMS.
    THANK YOU

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    0 16
    • LEOGATO7
      NicJonesMT Hi Legato7
      Please click support at the top of the page and submit a technical support ticket.
      We can then advise you further on this.
      • Apr 19
  • New
    brynnerhead1
    Newcomer - Level 1
    2022-04-16

    Greetings,

    Looking for a good small mixer match for my VL3X. I'm running mono with just acoustic guitar and vocals direct into my QSC K12 powered speaker but want more control over volume.

    Here's my issue. I can't seem to open up my QSC's sensitivity(volume)control beyond the 8'Oclock position(so two notches) and even that is a bit loud for small space practice. At 7'Oclock (or the first notch) there is no signal.

    I'm wondering if a mixer will allow me to open up the speaker a bit more (most recommendations for best response QSC setting is around the 12 O'clock position) ,but also have more control to level the volume down without the signal disappearing.

    Could a mixer resolve this?

    Also small mixer preference is very subjective,but any suggestions for a good match for my VL3X?

    I love my the possibilities and tone the VL3X has opened up for my set but I hesitate to practice because I don't want to blow the windows out.

     In retrospect,now that the venues have gotten smaller,the K10 might have been a better match but I'm way past that point now.

    Cheers to anyone who might have some thoughts! 

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    0 7
    • brynnerhead1
      kiskadar69 If the "SETUP" / "Output Tab" / "XLR Output Level" parameter is set to "Line Level", set it to "Mic Level".
      • Apr 16
    • brynnerhead1
      Paul_Vannatto Ahh... the other way around. If it is too loud at 8 O'clock position, the speaker input is set to mic level. Change that to line level.
      • Apr 17
  • New
    Rideout3112
    Newcomer - Level 1
    2022-04-12

    Is it possible to use the Vouce perform as a send and return effects unit with a desk?

    0 7
  • New
    soundog
    Contributor - Level 3
    2022-04-10

    I want to set tempo via MIDI in my Perform VK. The manual says the device will resond to MIDI Tempo, but not MIDI Clock. What is "MIDI Tempo", and what commands do I use to send it? Specifically, how can I set tempo via MIDI with the Perform VK.

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    0 13
    • soundog
      soundog Well, after testing things I find that the Perform VK will respond to MIDI clock (despite the manual's advise). If there are other ways to specify tempo via MIDI, I would love to hear about it!
      • Apr 10
    • soundog
      PedroRodrigues Hi soundog, please be aware that the PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information. To block incoming CC and PC messages, hold the Set button while powering on. Note data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.
      MIDI PC Messages The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127
      MIDI CC List The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.
      (PICTURE 1)
      Regarding the RPn/nRPn Implementation, the RPN 0: Pitch Bend Sensitivity. This is a standard way to change pitch bend range.
      When it comes to MIDI Tempo, the Perform-VK responds to incoming MIDI tempo and will adjust system Tap Tempo accordingly.
      When controlling harmony via MIDI, in either Notes mode or NaturalPlay, it is sometimes desirable to have one section of the keyboard designated to sending that control information. It could be the area that your left hand is, to play chords of harmonies.
      In order to designate an area of the keyboard to respond to, a Split Point is set.
      Any notes, either above or below the split point, are deemed useable by the system. Notes outside the range are rejected.
      To set the Split Point, hold the SET button and press the note on your keyboard that you want to act as the split note.
      Then, to choose a split ABOVE that note, release the split note and press a note ONE SEMITONE ABOVE your split note.
      To choose a split BELOW, release the split note and press a note ONE SEMITONE BELOW your split note.
      This creates a split, above or below, with no transposition.
      In order to set a split point AND transpose the incoming MIDI notes, you will choose a different note in place of the ABOVE/BELOW notes mentioned above. It will seem a bit confusing, but does allow you to make both a split above/below point AND transpose either up or down.
      (PICTURE 2 )
      In the chart above, “X” is the split note, the point at which you want to split the keyboard, as explained previously.
      To facilitate things like “split above, but transpose down” we need to have settings both above and below your split point, that is where the chart comes in.
      For example, if you want to split ABOVE middle C, typically known as C4, but transpose DOWN so that C4 is actually C2, you’d do the following:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 6 SEMITONES DOWN from middle C (F#)
      If you want to split BELOW middle C (C4) and transpose up so that C4 is C6, you’d:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 2 SEMITONES DOWN from middle C (A#)
      You may need to experiment a bit to figure this out, but it does give you the ability to set your split point, split direction and transposition very quickly.
      I hope this helps.

      Thank you
      • Apr 11
    • soundog
      soundog

      • Apr 11
    • soundog
      soundog

      Thank you, but you did not answer my question. Instead, you copied and pasted a section of the user manual. I have read the manual. It also does not answer my question. I will try to ask again in a different way:

      What command would I send to the PERFORM-VK to set the tempo to 110 bpm, for example? Please tell me how to set or send “MIDI Tempo."

      • Apr 11
  • New
    Swanker76
    Newcomer - Level 1
    2022-04-08

    No work

    0 13
    • Swanker76
      Swanker76 Pedal only working when off when I turn on I get no sound at all
      • Apr 8
      • TC Helicon D1 pedal bot working
        PedroRodrigues Hi Swanker76, in that case please press Support on the top of this page, followed by selecting Service to request assistance directly with our Service Team. Thank you
        • Apr 11
    • Swanker76
      PedroRodrigues Hi Swanker76, thank you for your post, in this case I would suggest following the guidance below to perform a factory reset followed by a pedal calibration, please see all the guidance for both processes below.
      To restoring the factory preset in the TC Helicon D1, first you must download the VoiceSupport 2 Application, by following the link below:

      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP

      Then simply click the first preset in the list and SHIFT and click the last preset in VoiceSupport, and then press “Apply Changes” to start initialization of the program.

      For Pot Re-calibration, please follow the guidance below:
      1. Quickly power up and power down the unit three times while simultaneously holding the Footswitch.
      2. Then turn the pot fully counter clockwise and press the foot switch once.
      3. Next, turn the pot fully clockwise and press the foot switch once.
      The potentiometers are calibrated from left to right and the top right LED will change colour as each potentiometer is successfully calibrated.
      For indicated left pot (Green LED), centre pot (Orange LED), right pot (Red LED). You should do the 2 and 3 steps for each pots. And every you calibrate a pot, the top right LED should change colour to indicating the pot is successfully calibrated.
      Once you have calibrated the third pot, unplug and re-plug the device to resume normal operation.
      VIDEO
      https://youtu.be/HcLi6wfBkwQ

      Thank you
      • Apr 10
  • New
    Appstlejf
    Newcomer - Level 1
    2022-04-06

    Bought this and worked like a champ. All of a sudden my mic didn't work any longer. Removed the VK unit and mic worked fine. When I play the keys & sing in mic, the set button lights up as if it is getting signal. 
    I have midi cable connected to keys. Mic in the mic in. And 1/5" left/right out to combined 1/4" cable to sound board. 
    Like I said it worked great for a while and now it just stopped sending a signal out. I saw JJ it has a 3year warranty. I bought unit April 6 2020. 
    let me know what I need to do. Being unit is still under warranty. 

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    0 14
    • Appstlejf
      WilliamR Hello, William from musictribe here. Please click on the support link and open a tech support case. Someone will get in touch with you ASAP.
      • Apr 6
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